E-Commerce Development
$10,000 to $49,999
Jan. 2018 - Jan. 2019

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The thing I was most impressed by was their ability to easily accommodate request changes as they came along."

Jun 9, 2020

IT Business Analyst, E-Grocer

David Altman

Other industries
The Bronx, New York
1,001-5,000 Employees
Online Review
Verified

Working on multiple projects for an e-grocer, code and soda designed a project plan that extended the ability for customers to credit themselves for orders and products.

code and soda met the criteria and gave the client insight to the crediting process. Their communication was very open and gave the client insight. The team proved to easily understand the request and explained proper timelines.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work as a IT business analyst for an online e-grocer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire code and soda?

We have worked with c&s on several projects, but the one I'm highlighting here involves extending the ability to our customers to allow them to credit themselves for orders / products.

What were your goals for this project?

Primarily to make sure that all of the logical use cases for this flow were covered, while maintaining usability for customers and easy tracking / management internally.

SOLUTION

How did you select this vendor?

We have worked with C&S for a long time. Their ability to onboard to new applications / features quickly made them an ideal candidate for this specific project, as it was newly defined logic.

Describe the project and the services they provided in detail.

For this project, after discussing the initial process for crediting - which was not a customer facing tool - C&S did a deep dive to understand the ins and outs of it, in order to make sure there were no gaps when extending it to customers. They were able to design a project plan based on the project requirements, and we'd have scheduled reviews of progress and issues from testing. Their team was also available to discuss new requests / testing issues ad hoc as they arose.

What was the team composition?

There was a project manager and two primary devs, one essentially for frontend and one for backend.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The main tracker for success was to see the amount of credits created internally go down while the matched (or exceeded) by the creation of credits by customers. This criteria was met, and has also given us further insight to the crediting process to streamline both the frontend and backend behaviors.

How was project management arranged and how effective was it?

The request was broken down into sprints that focused on different aspects of the project, and then regular meetings were had to review progress and bugs. Communication was very open and the project proceeded almost exactly as planned, given extensions when extra requirements were added to the original scope.

What did you find most impressive about this company?

The complexity of the request was easily understood and quickly broken down into tasks by C&S, but I think the thing I was most impressed by was their ability to easily accommodate request changes as they came along, while clearly communicating how that could affect timelines.

Are there any areas for improvement?

As I have worked with C&S before, I think our rapport was such that I felt like we had an ideal work relationship for this project.

RATINGS

5.0

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Customer Credits Program for E-Grocer

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