Cloudience Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Satisfied Long-term Clients

Several clients have maintained long-term relationships with Cloudience, indicating sustained satisfaction with their services over the years.
Positive Impact on Business Growth

Clients report that Cloudience's services have positively impacted their business growth. Enhanced customer service and efficient IT solutions have contributed to client satisfaction and business expansion.
Effective Communication

Cloudience maintains strong communication channels through phone calls, emails, and conference calls. Clients appreciate the regular updates and transparency throughout project engagements.
Client-specific Customization

Cloudience tailors their solutions to meet specific client needs, such as educational video production and customized website features, enhancing client satisfaction.
Exceptional Project Management

Cloudience is praised for their excellent project management skills. They use a ticketing system for efficient issue resolution and maintain clear and consistent communication with clients.

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IT Managed Services Other IT Consulting and SI
$10,000 to $49,999
Dec. 2018 - Dec. 2021

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Cloudience’s project management was fantastic — that was the best part of our engagement.”

Mar 23, 2022

Facilities Administrator, PSC Surgical Centers

Rebekah Wilhelm

Other industries
Tempe, Arizona
11-50 Employees
Phone Interview
Verified

Cloudience provided managed IT services to a surgical center for three years. Their involvement included setting up phone lines, email accounts, and computer systems, as well as ensuring HIPAA compliance.

Cloudience’s efficiency helped the client reduce their monthly budget for fixing IT issues over time. The team was very communicative and timely, and their professionalism was impressive. They were patient and helpful in answering every question and supporting the client on even the simplest issues.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m part of a group of physicians who offer chiropractic and rejuvenation treatments, and we also have surgical centers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cloudience?

Our surgical centers are located in Phoenix, but we wanted to set up a remote surgical center in Indiana. We needed to figure out how to bridge the gap between the two locations so that we could run them in the same way. Thus, we were looking for a partner to help us in Indiana with our email, phone system, and everything else related to IT management.

SOLUTION

What was the scope of their involvement?

We had taken over an existing vacant surgical center, so Cloudience first flew to Indiana with a team of technicians to set up our phone lines. Then, they provided and set up all of our computer systems.

In addition to the initial setup, Cloudience set up our employee email accounts, and they set us up on a secure network so that we could keep our patient files secure. Our biggest challenge was to stay compliant, but they helped us set everything up the right way to help us do that.

What is the team composition?

I worked with four people from Cloudience, from whom the owner was my main point of contact.

How did you come to work with Cloudience?

We were not HIPAA-compliant regarding managing the computers with our employees, so we first hired a compliance officer. Our compliance officer recommended Cloudience based on their experience working with them on a previous project.

How much have you invested with them?

We spent around $1,200 per month for Cloudience’s IT services for our clinic.

What is the status of this engagement?

Cloudience supported us with managed IT services for that facility from December 2018–December 2021, when we had to close down the facility. However, they still support five more locations of our locations.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Cloudience’s efficiency in fixing issues, we were able to lower our IT budget over time.

How did Cloudience perform from a project management standpoint?

Cloudience’s project management was fantastic — that was the best part of our engagement. They offered incredible communication, and the owner was always readily available. Additionally, they always met the timelines they promised, and if they were behind schedule for any reason, they communicated with us to give us an explanation.

To manage the project, Cloudience used a ticketing system where we submitted tickets instead of having to track someone down to get help. They usually got back to us within an hour to tell us when and how they would fix the issue.

What did you find most impressive about them?

Cloudience’s professionalism was impressive. They were very patient with us, especially since we work in the medical space and don’t have a lot of IT knowledge. They always helped us with even the simplest things like logging into our laptops and creating passwords. For this, they remotely accessed our computers and guided us through the process. This was a very important aspect of theirs because we never felt like we were asking silly questions.

Are there any areas they could improve?

No. Years ago, I would have suggested Cloudience implement a ticketing system, but they then did it.

Do you have any advice for potential customers?

I strongly recommend working with Cloudience to help you stay HIPAA-compliant. Additionally, leverage their ticketing system because it works.

RATINGS

5.0

Other IT Consulting and SI Web Development
$200,000 to $999,999
Jan. 2012 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have a well-run organization, and someone is always available to help."

Mar 29, 2022

Clinic Director, Pain Stop Clinics

Pierce Waychoff

Other industries
Phoenix, Arizona
51-200 Employees
Phone Interview
Verified

Cloudience is a chiropractic clinic’s IT partner. They’ve developed the client’s website and handled the clinic’s tech concerns, including cybersecurity, cloud backup, network infrastructure, and wifi.

Cloudience is an effective and responsive partner that successfully fulfills the client’s IT needs. Their top-notch project management results in streamlined communications. A true partner, they are prompt and caring — they leverage their technical skills to ensure customer satisfaction.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Pain Stop Clinics, a chiropractic office with a medical integration model in Phoenix, Arizona. We mainly focus on procedural-based pain management, and we do chiropractic adjustments, surgical interventions, and care for pre- and post-operation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cloudience?

We were looking for someone to support us in IT.

SOLUTION

What was the scope of their involvement?

Cloudience is our partner for all things IT. They handle all our tech needs, including cybersecurity, cloud backup, network infrastructure, wifi, and more. They’ve even developed our website from scratch.

Additionally, Cloudience has helped us produce educational videos about medical equipment and home therapy options. We filmed the videos, and we sent the files to their team so they could take care of the graphics and editing.

What is the team composition?

I work with 4–5 people, including IT specialists.

How did you come to work with Cloudience?

They were referred to me by a chiropractor that I knew.

How much have you invested with them?

I’ve invested over $500,000 so far.

What is the status of this engagement?

We’ve been working together since January 2012, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Whenever we have issues, Cloudience is prompt in their response and shows up to fix our problems.

How did Cloudience perform from a project management standpoint?

Cloudience has a ticketing system that we use in sending concerns. They have a well-run organization, and someone is always available to help. Their ability to communicate is exceptional. We usually speak through phone calls and emails.

What did you find most impressive about them?

The promptness of Cloudience’s response and their caring approach are impressive.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

Everything should be clear from the beginning — communication is key.

RATINGS

5.0

Web Development
Less than $10,000
Mar. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“I’d recommend them at any time.”

Aug 12, 2020

Development Manager, Limited Green Lawn

Anonymous

Other industries
Phoenix, Arizona
1-10 Employees
Phone Interview
Verified

Cloudience managed a website redesign for a commercial construction services company. Working on top of an existing site, they added many useful features and continue to maintain, host, and back up the site.

Thanks to this project, the client has been able to improve their customer service abilities and grow their business. Their customers have particularly appreciated the photo upload feature for tracking maintenance completion. Cloudience’s professionalism has heightened the partnership’s success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a commercial maintenance and construction services company that does everything from landscaping, construction, and renovations. I’m a business development manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cloudience?

We had an inefficient IT structure, including an outdated website and almost no online customer support. I wanted to change that when I joined, so we called on their team.

SOLUTION

What was the scope of their involvement?

They designed and hosted our property management website and added a client portal to the site. I was added to the portal as an administrator, which allows me to upload ongoing job photos to existing clients. The design included an SSL certificate, firewall, spam filtering, and Spanish translation. They also did some G-Suite email and security work with us. This was all built on top of our existing website. They continue to maintain, host, and back up our information to the cloud.

What is the team composition?

I worked mostly with a designer and developer. The owner checked in with us from time to time as well.

How did you come to work with Cloudience?

One of my business partners had worked with them on her other business about 7–8 years ago. She’s continued to use their services to this day. When the time came, she recommended them highly. After one conversation with them, I didn’t feel the need to shop around any further.

How much have you invested with them?

Our total investment was about $5,950. We spend about $95 each month for maintenance on top of that.

What is the status of this engagement?

We’ve been working with them since March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re one of the best companies I’ve worked with in a professional setting. Our customers have been very happy, noting that our company has grown because of their work. They’re completely satisfied with the quality of their work as well.

One of the biggest challenges in providing quality customer service to property managers is efficient communication about issues that arise. Their team enabled us to provide ongoing photo updates of our work on fixing issues to these managers. They’ve indicated that it’s made their jobs easier.

How did Cloudience perform from a project management standpoint?

I’d regularly receive phone calls and emails about the progress and status of new tasks. Then, we’d also have conference calls to review their work on the website and any relevant changes. There was plenty of education needed on my end to run the website portal that they were also able to provide.

What did you find most impressive about them?

I’d recommend them at any time.

Are there any areas they could improve?

I don’t have a single complaint about them.

Do you have any advice for potential customers?

Be prepared for a lot of communication for the entire duration of the project length. This will likely be the best communication you’ve had with an outsourced partner.

RATINGS

5.0

IT Managed Services
$10,000 to $49,999
Aug. 2022 - July 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We were impressed by Cloudience's proactive IT management."

Sep 18, 2023

CEO, NeoLife International

Kendra Brassfield

Other industries
Santa Clara, California
51-200 Employees
Online Review

Cloudience provided managed IT services for a wellness and fitness company. The team was responsible for 24/7 network monitoring and optimization, regular data backup, and cybersecurity support.

Thanks to Cloudience's efforts, the client noticed improvements in terms of system uptime, response time, and cybersecurity measures. The team was very professional with their work — they always completed tasks on time and attended to queries, concerns, and requests promptly.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer at NeoLife International

Describe what your company does in a single sentence.

Wellness and Fitness Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cloudience to accomplish?

IT Managed Services

SOLUTION

How did you find Cloudience?

Referral

Why did you select Cloudience over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Cloudience were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Cloudience provided comprehensive IT Managed Services, including 24/7 network monitoring, data backup, and cybersecurity. Their expert team ensured seamless operations, reducing downtime significantly. Key deliverables included:

network optimization
regular data backups,
robust cybersecurity measures
enhancing our business's reliability and security

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cloudience delivered exceptional IT Managed Services. Our system uptime increased massively, response times improved as well, and cybersecurity measures were fortified, reducing threats and ensure server was intact. Their expert team ensures seamless operations, making them an invaluable partner for business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Cloudience's project management was impeccable. They consistently delivered on time, and their responsiveness to our needs was outstanding. A reliable partner for IT managed services.

What was your primary form of communication with Cloudience?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by Cloudience's proactive IT management. Their swift response to issues and dedication to preventing them sets them apart. Exceptional commitment to our business's seamless operation.

Are there any areas for improvement or something Cloudience could have done differently?

Impressed with Cloudience's IT managed services. Exceptional support, timely issue resolution, and robust security measures. However, better communication on project updates could enhance the experience.

RATINGS

5.0

IT Managed Services
Less than $10,000
Nov. 2022 - Aug. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We highly recommend their services!"

Sep 1, 2023

A/V Technical Director & Founder, Tech Event Pro

Robert Miller

Other industries
Seattle, Washington
1-10 Employees
Online Review

Cloudience provided managed IT services for a production management company. The team was responsible for network setup, device management, data handling, and cybersecurity support.

Thanks to Cloudience, the client improved system uptime by 20%, reduced downtime incidents by 30%, and ensured zero data breaches. Cloudience delivered the tasks on time and was highly responsive to the client's needs. Their commitment, expertise, support, and proactive approach were commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the A/V Technical Director and founder of Boundless Northwest of Tech Event Pro

Describe what your company does in a single sentence.

Technical Event Production, LLC offers custom realization of your ideas in a clear and simple process. We are a production management company specializing in sound systems, video, lighting, and staging for live events.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cloudience to accomplish?

IT Managed services

SOLUTION

How did you find Cloudience?

Referral

Why did you select Cloudience over others?

Pricing fits our budget
Good value for cost
Referred to me

How many teammates from Cloudience were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tech Event Pro partnered with Cloudience, an IT Managed service company, for a seamless tech event. Cloudience's scope included network setup, device management, and cybersecurity support. Key deliverables: flawless Wi-Fi, secure data handling, and expert tech support, ensuring a successful event. Highly recommended!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Tech Event Pro engaged Cloudience as their IT Managed service provider. Cloudience efficiently managed their network infrastructure, improved system uptime by 20%, and reduced downtime incidents by 30%. Their proactive approach to security also resulted in zero data breaches during the partnership, showcasing exceptional progress and success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tech Event Pro engaged Cloudience for IT Managed services. Cloudience's scope included network maintenance, data backup, and security updates. Their project management was excellent, ensuring tasks were completed promptly. They consistently delivered on time, and their responsive support met our needs effectively. Highly recommended.

What was your primary form of communication with Cloudience?

Email or Messaging App

What did you find most impressive or unique about this company?

Tech Event Pro partnered with Cloudience for our IT needs, and it's been a game-changer. Their unique blend of expertise and proactive approach stands out. Impressive commitment to seamless, secure, and scalable cloud solutions sets them apart in the IT managed service industry. We highly recommend their services!

Are there any areas for improvement or something Cloudience could have done differently?

Tech Event Pro highly recommends Cloudience for IT Managed services. Their expertise and seamless support during our recent event were exceptional. However, better communication regarding service updates and potential cost-saving options could further enhance the partnership.

RATINGS

5.0

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Verified Client Reviews: 3

Overall Review Rating: 5

Source: Clutch

Last Updated: November 29, 2023

Business Entity

Business Entity Name	AZTechman Solutions LLC
Source	Arizona Corporation Commission
Jurisdiction of Formation	Arizona
Date of Formation	September 22, 2011
Status	Active
Last Updated	April 28, 2022
ID	L17091703

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	January 1, 2022

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Locations (1)

900 West Chandler Boulevard Ste A8 Chandler, AZ, United States 85225

10 - 15

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Managed IT Sevices for Surgical Center

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Services & Web Development for Chiropractic Clinic

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Development for Commercial Maintenance Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Wellness & Fitness Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services & Cybersecurity for Product Mgmt Co

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