Cloudience

Introduce your business and what you do there.

We’re a commercial maintenance and construction services company that does everything from landscaping, construction, and renovations. I’m a business development manager. 

What challenge were you trying to address with Cloudience?

We had an inefficient IT structure, including an outdated website and almost no online customer support. I wanted to change that when I joined, so we called on their team. 

What was the scope of their involvement?

They designed and hosted our property management website and added a client portal to the site. I was added to the portal as an administrator, which allows me to upload ongoing job photos to existing clients. The design included an SSL certificate, firewall, spam filtering, and Spanish translation. They also did some G-Suite email and security work with us. This was all built on top of our existing website. They continue to maintain, host, and back up our information to the cloud.

What is the team composition?

I worked mostly with a designer and developer. The owner checked in with us from time to time as well.

How did you come to work with Cloudience?

One of my business partners had worked with them on her other business about 7–8 years ago. She’s continued to use their services to this day. When the time came, she recommended them highly. After one conversation with them, I didn’t feel the need to shop around any further.  

How much have you invested with them?

Our total investment was about $5,950. We spend about $95 each month for maintenance on top of that. 

What is the status of this engagement?

We’ve been working with them since March 2019.

What evidence can you share that demonstrates the impact of the engagement?

They’re one of the best companies I’ve worked with in a professional setting. Our customers have been very happy, noting that our company has grown because of their work. They’re completely satisfied with the quality of their work as well. 

One of the biggest challenges in providing quality customer service to property managers is efficient communication about issues that arise. Their team enabled us to provide ongoing photo updates of our work on fixing issues to these managers. They’ve indicated that it’s made their jobs easier. 

How did Cloudience perform from a project management standpoint?

I’d regularly receive phone calls and emails about the progress and status of new tasks. Then, we’d also have conference calls to review their work on the website and any relevant changes. There was plenty of education needed on my end to run the website portal that they were also able to provide.

What did you find most impressive about them?

I’d recommend them at any time.  

Are there any areas they could improve?

I don’t have a single complaint about them. 

Do you have any advice for potential customers?

Be prepared for a lot of communication for the entire duration of the project length. This will likely be the best communication you’ve had with an outsourced partner.