Class IV, LLC

BACKGROUND

Please describe your company and position.

I am an executive of CrossFit HUSH

Describe what your company does in a single sentence.

We provide structured workouts combining elements of weightlifting, cardio, and gymnastics, fostering community support and encouraging individuals to achieve their fitness goals through high-intensity functional training.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Class IV, LLC to accomplish?

• To evaluate and refine our digital presence for an upcoming fitness event through website and email marketing.
• Enhance our SEO
• Implement monthly monitoring and antivirus protection

SOLUTION

How did you find Class IV, LLC?

Referral

Why did you select Class IV, LLC over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Class IV, LLC were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Initial Assessment and Strategizing: Meet with Train Hush's CEO to understand current IT infrastructure, goals, and requirements. Evaluate existing systems, networks, and endpoints. Develop a strategic plan to align IT infrastructure with business objectives. 
• Integration with Class IV's Managed Services: Coordinate with Class IV's team to integrate Train Hush's computers and endpoints with their managed services. Ensure seamless connectivity and compatibility between systems. Test the integration to guarantee functionality and security. 
• Website and Digital Presence Enhancement: Conduct a thorough evaluation of Train Hush's website and digital presence. Collaborate with Train Hush's team to refine the website and align it with the vision for the upcoming event. Implement necessary changes to improve user experience and engagement. Enhance SEO strategies to increase visibility and ranking on search engines. Develop and execute a plan to bolster website and email marketing efforts. 
• Website Launch and Automation Setup: Finalize website improvements based on assessment and feedback. Launch the updated website, ensuring all features and functionalities are operational. Set up automation processes for website updates, email marketing campaigns, and other digital initiatives. Test automation workflows to ensure reliability and efficiency. 
• Monthly Device Monitoring and Antivirus Protection: Implement a system for monthly monitoring of devices and endpoints. Set up antivirus protection on all relevant systems to safeguard against threats. Establish protocols for monitoring and responding to security incidents. Provide regular reports on device status and security measures taken. 
• Key Deliverables: Assessment Report: Strategic recommendations for IT alignment with business goals. 
• Website and Digital Presence Enhancement Plan: Detailed analysis of website and digital presence. Recommendations for improvement aligned with event vision. SEO enhancement strategy. Email marketing plan. 
• Implemented Website Changes: Updated website reflecting improvements. SEO enhancements implemented. Automation workflows set up. 
• Integrated Managed Services: Confirmation of successful integration with Class IV's managed services. Documentation of connectivity and compatibility tests. 
• Monthly Device Monitoring and Antivirus Protection Setup: Documentation of monitoring setup. Confirmation of antivirus protection implementation. Reporting structure for ongoing monitoring and protection efforts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Business Continuity: Website, infrastructure, and endpoints prepared for a disaster or disruption 
• Increased Website Traffic: Measure the website's traffic before and after enhancements. Success would be demonstrated by a significant increase in website visitors, indicating improved visibility and engagement. 
• Improved Search Engine Rankings: Monitor the website's SEO performance by tracking keyword rankings and organic search traffic. Success would involve achieving higher rankings for relevant keywords and increased organic traffic from search engines. 
• Event Registration and Attendance: Track the number of registrations and attendance for the upcoming event through the website. Success would involve achieving or exceeding targets for event participation, feedback from participants , indicating effective promotion and engagement through the website and digital channels. 
• Positive Feedback from Stakeholders: Gather feedback from Train Hush's CEO and customers regarding the website enhancements and integration with managed services. Positive Feedback would indicate success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They used Asana and weekly emails to track progress. Everything was delivered on-time and they were responsive to our needs.

What was your primary form of communication with Class IV, LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciated Class IV, LLC's honesty and transparency with rates and their partnership approach. They cared about the business and wanted to see me succeed — it felt they went over and beyond to make my event and my business a success.

Are there any areas for improvement or something Class IV, LLC could have done differently?

I was overall happy with their offerings and their approach. As of now, I can’t think of anything.

BACKGROUND

Please describe your company and position.

I am the Owner of SpearPoint Marketing, LLC

Describe what your company does in a single sentence.

We're a SEO agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Class IV, LLC to accomplish?

• Fix out outbound and inbound email structure.

SOLUTION

How did you find Class IV, LLC?

Referral

Why did you select Class IV, LLC over others?

• Referred to me
• Company values aligned

How many teammates from Class IV, LLC were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

My emails weren't being received.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I recently faced a critical issue where my emails from prospects were not being received, and Class IV was instrumental in resolving it. They conducted a thorough investigation, identifying misconfigurations and potential blockers in our email server settings and domain configurations. With their expertise, they optimized our email settings, adjusted spam filters, and ensured proper email authentication protocols, leading to immediate improvements. 

Thanks to Class IV's swift and effective resolution, our communication channels are now fully restored, and we can confidently receive emails from prospects. I highly recommend Class IV for their outstanding technical support and commitment to customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. Brian Becker met with me quickly and then he was able to troubleshoot and fix it through communicating on Slack.

What was your primary form of communication with Class IV, LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

As a small business owner, Brian from Class IV, LLC understands the impact of the problem. Therefore, he agreed to help me as quickly as possible.

Are there any areas for improvement or something Class IV, LLC could have done differently?

No. Not at all. Very satisified.