Chronos Agency

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager at Overheat Media, a media firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We needed someone to do our email marketing so that we could get more return customers.

SOLUTION

What was the scope of their involvement?

Chronos Agency takes care of our email marketing. The content covers everything, from new services to reminders.

What is the team composition?

I don’t know how many people worked on the account.

How did you come to work with Chronos Agency?

Overheat Media was already working with them when I started.

What is the status of this engagement?

We started working together in 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are satisfied with our e-commerce conversion rate and the number of returning customers that we’re seeing.

How did Chronos Agency perform from a project management standpoint?

So far, it’s been good. We communicate through Slack. There’s always someone to answer our questions.

What did you find most impressive about them?

They find our customers and are able to convert them. We’re very happy with the results.

Are there any areas they could improve?

The traffic could be better than it is. How they use our branding guidelines and their tone of voice could also be better. Other than that, everything is perfect.

Do you have any advice for potential customers?

Communicate clearly what you’re looking for.

BACKGROUND

Introduce your business and what you do there.

I am the CMO of Treexor. We are based in Tenerife, Spain and we operate different projects, one of them being e-commerce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We needed to outsource our email marketing.

SOLUTION

What was the scope of their involvement?

They did all of the email marketing for us regarding all of the automated flows set up for Shopify, as well as separate email campaigns that they launched every week. For these, they would push specific products that we needed to sell or any top sellers or special promotions.

Aside from that, they also did SMS marketing as well as Facebook messenger marketing. We have multiple stores where we sell fashion and fashion accessories, and they run all of our stores for us when it comes to email marketing.   

How did you come to work with Chronos Agency?

We found out that Chronos was doing email marketing for a couple of companies that we know, and due to time resources, it made more sense to outsource our email marketing to a company that we knew and had heard good, trusted feedback about. We also had interviews with a few other companies and decided what Chronos were offering and what they were charging made the most sense.

How much have you invested in them?

We have spent $313,000 since we started with them.

What is the status of this engagement?

We’ve been working with them since January 2018. We have a few fewer stores running with them, but that is due to our internal team and nothing to do with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since starting to work with them, we’ve had an 11.3 ROI, which is very good. They have generated very good results for us. After an increase within the first two months, it gradually grew bigger and bigger.

How did Chronos Agency perform from a project management standpoint?

They were very efficient. We have no problems regarding any deadlines or analytics that we need. They’re always very quick to answer any of our queries and good at giving us reports and details that breakdown how the campaigns are performing. We use Slack to communicate.

What did you find most impressive about them?

They’re very proactive, giving us suggestions and ideas that they think will work for our specific industry and the stores we run. This is very helpful in bringing new ideas to the team. We review them launch some of those ideas.

Are there any areas they could improve?

No, I don’t think so. I think they have done a very good job and I don’t have any negative feedback to give them.

BACKGROUND

Introduce your business and what you do there.

My partner and I founded an apparel brand. We primarily work in female fashion in a Korean and Japanese niche.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We were doing our own email marketing, but we didn't have many regularly scheduled email blasts. We turned to Chronos Agency to help with flows, testing, and email management.

SOLUTION

What was the scope of their involvement?

When we hired them, Shopify was going through an overhaul of their email software. Chronos Agency helped us move from MailChimp to Conversio. They created standardized flows that helped customize how we marketed to our various clients. They also helped us schedule campaigns, and they managed all our content creation. If we released a new collection, they made changes to make sure our brand was cohesive.

What is the team composition?

I think they have a specialized team for each client. We had designated designers, and our Slack group had around twelve people, led by their two agency leads.

How did you come to work with Chronos Agency?

We went to a conference, and we met their founder there. Chronos Agency was highly recommended, and we decided to test them out.

How much have you invested with them?

We've spent $12,000-$13,000 so far.

What is the status of this engagement?

We started working together in March 2019, and they still work with us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before we started working together, we had no flows installed. Email marketing now generates about 19% of our sales.

How did Chronos Agency perform from a project management standpoint?

Their communication is good. We have monthly calls to discuss past successes and goals for the coming month. We also have a Google Sheet that outlines campaigns, and most of our daily communication is through Slack.

What did you find most impressive about them?

They work very closely with us, and they provide all the designers and resources we need. That is very helpful, and we can be fairly hands-off.

Are there any areas they could improve?

Their pricing is high, but they do a lot of work for us.

Do you have any advice for potential customers?

Try them out. They're very flexible, and scaling is very simple. We've learned a lot from them, and I'm sure they'd help any of their clients as much as they've helped us.

BACKGROUND

Introduce your business and what you do there.

I am a director at Kerotin Hair Care, primarily focusing on marketing efforts. That includes promos and email marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

During the 2018 holiday season, we noticed that our email marketing performance was down. Our deliverability issues were decreasing and our list was growing, but we weren’t seeing results.

SOLUTION

What was the scope of their involvement?

They worked on increasing email deliverability, improving our open rates, and segmenting our email list. This allowed us to optimize who we were sending our emails to. After that, they constructed refined our automation tools. They also helped us put together SMS messaging and Facebook Messenger contacts.

It was a hands-off process on our end. They designed all the emails, developed graphics, and built landing pages. Their team took the lead in organizing campaigns.

What is the team composition?

We had a project manager/lead contractor that helped us coordinate our efforts and map out campaigns. We also had another person who worked on graphic design and ensured the graphics would go out on time. Josh (Owner, Chronos Agency) brought us on board. There were maybe other copywriters and people working under that team.

How did you come to work with Chronos Agency?

There’s a few Facebook groups and my business partner came across them. They were highly recommended in the e-commerce space. We looked around for different agencies and decided they were a good fit. Chronos Agency was proficient in Klavio, so we decided to move forward.

How much have you invested with them?

The total investment was $51,000.

What is the status of this engagement?

We started working in October 2018. The project ended in September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of revenue, we made $760,000, a great return on investment. There was a ton of work that went into that number. They were very good at sequencing emails to specifically target holiday sales. Their team expertly mapped out the entire process. When they send the email, it’s not just a single email, but a four or five-part series.

How did Chronos Agency perform from a project management standpoint?

The project manager was running day-to-day operations and managing the content. Everything was done with Google Suite products and Slack. We were able to track the progress as we were working on it. They were easily accessible and always open to conversation.

What did you find most impressive about them?

Chronos Agency was very willing to take the reins and take the lead on the project. They knew what we were asking and able to map everything out so we can focus on other parts of the business. Their team was also highly reliable. All work was completed on the timeframe we agreed upon. If there were any issues, they’d reach out and keep the lines of communication open.

Are there any areas they could improve?

During the process, we were restricting parts of our company, including our brand book and graphics. I think being able to organize the project a little better to improve clarity would’ve been helpful. We were also working in different time zones, which made it difficult to make changes in real-time.

I also thought the turnaround time on graphics could be a great faster. Sometimes we’d have the email ready, but we couldn’t send it out because the graphics were still in progress.

Do you have any advice for potential customers?

They know what they’re doing and they’re good at what they’re doing, so you should just have a solid brand mission from the beginning. Knowing which audiences you are targeting and being consistent from the beginning will help make everything else easier. Knowing what you want makes the whole process more fluid. The more information about your brand and what your selling you can give, the better it will be.

BACKGROUND

Introduce your business and what you do there. 

I’m the CEO of a gift accessories company. I started the company about a year ago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency? 

I was looking for somebody to run our email campaigns because that’s not my forte.

SOLUTION

What was the scope of their involvement? 

Chronos Agency primarily handles our email marketing. They do all the copywriting and graphics for each email. They have complete access to our customer database through Klaviyo. Whenever a customer makes a purchase or signs up online, they’re dynamically put on a list for follow up via email. 

It's a pretty automated system. They have multiple flows that are segmented depending on actions by the customer. A customer that makes one purchase gets a different email than a customer that makes multiple purchases. Some campaigns that go to everybody, such as holiday sales. Chronos Agency also builds landing pages on our website as needed.

What is the team composition? 

I work with around 7 people including an account manager, two graphic designers, two copywriters, and two email builders. 

How did you come to work with Chronos Agency? 

Originally I found out about them through a mutual friend who’s also an e-commerce business owner. They were quite successful with email marketing so I scheduled a meeting with Chronos Agency. We did an online call for me to explain my business and walk through everything that I needed. 

I was considering a number of other firms. I was looking for someone local to Los Angeles, but those agencies wanted to charge a lot of money upfront. I liked that Chronos Agency was more cost efficient. It also made me comfortable that they had a warm referral. 

How much have you invested with them?

We’ve spent about $28,000.

What is the status of this engagement? 

Work began in December 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

A good benchmark for an e-commerce brand is that minimum revenue from email should be around 10%. In an average month, I've seen anywhere between 20%–40% in email revenue since working with Chronos Agency. The emails themselves look really good, and I’m happy with the content and the graphics.

Chronos Agency doesn’t just constantly send sales emails. Most of our emails are content-based and about our brand. They’ll write tips on how to improve health, relationships, or energy. So while they've done an excellent job in terms of revenue, they’ve even more impressively built our brand equity. Continuously engaging our audience is the most valuable part of their service. I’m using them now for more than one company, and they're doing fantastic on both.

How did Chronos Agency perform from a project management standpoint? 

They handle everything to the point where I’m not currently involved in the day-to-day process. I haven't had to open Klaviyo in months. I've given them full creative control. Chronos Agency delivers good results without me having to think much about email marketing. 

We have a Slack channel we use for communication. Once or twice I’ve seen them make a typo. I'll send them a screenshot and let them know. I've never had to reach out on any other platform in order to get an issue resolved. Chronos Agency operates out of Singapore but they get back to me as soon as possible. In terms of project management, I trust that they know better than I do. They adhere to my brand standards and allow me to focus on other tasks. 

What did you find most impressive about them? 

I like how flexible they are. I do a lot of digital marketing for other companies. Some customers ask me for email help as well. I’ve been able to leverage Chronos Agency to work with my clients. They're very flexible in terms of the financial side of our partnership agreements. They're willing to adjust their take to match what the client is giving me. The whole team is super nice compared to a lot of other agencies out there.

Are there any areas they could improve? 

Honestly, no, I can't think of anything. It's been great so far. 

Do you have any advice for potential customers? 

Be prepared that bringing on an agency is basically having another arm of your business. Bringing on an email team can be costly. Make sure your customer base is primed to purchase products from emails and that your business is set up to get recurring purchases. Otherwise it’s going to be a waste of your money and your time. Set up the right way in order to make sure that you get the maximum value.

BACKGROUND

Introduce your business and what you do there.

I’m the head of growth at Northern Fitness, a company that provides customizable fitness equipment and solutions. We help customers design and create their ideal workout spaces to fit their lifestyle, space, and budget.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We needed help filling a gap in our campaign coverage while we hired internally.

SOLUTION

What was the scope of their involvement?

Chronos Agency helped us with our email campaign strategy and execution.

What is the team composition?

We worked with 2–5 teammates from Chronos Agency.

How did you come to work with Chronos Agency?

Chronos Agency was referred to me.

What is the status of this engagement?

We worked together from October 2025–February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Chronos Agency's work helped us increase our revenue.

How did Chronos Agency perform from a project management standpoint?

Chronos Agency delivered on time. We communicated via virtual meetings.

What did you find most impressive about them?

Miles was a great partner in executing and strategizing.

Are there any areas they could improve?

I didn't think there was anything they could improve on.

BACKGROUND

Introduce your business and what you do there.

I'm the digital marketing lead of a global group of music brands that creates innovative instruments, gear, and experiences for musicians.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We needed to revamp our email marketing strategy.

SOLUTION

What was the scope of their involvement?

Chronos Agency designed our email marketing strategy, designed emails, and drafted campaigns and flows across multiple accounts and countries. The team created a wide variety of email campaigns, including promotions, new product announcements, event marketing, customer onboarding, and LTV.

What is the team composition?

We worked with up to 5 members of Chronos Agency's team.

How did you come to work with Chronos Agency?

Someone else did the deal with Chronos Agency, left the company, and the account fell to me.

What is the status of this engagement?

We worked with Chronos Agency from January 2022–January 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Chronos Agency's work increased our emails sent, quality and design of our emails, purchases, and revenue.

How did Chronos Agency perform from a project management standpoint?

Chronos Agency's project management was very punctual. We communicated through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I was impressed by the dedication of Chronos Agency's staff to deliver good-quality work on time. The team took feedback well and delivered superb work.

Are there any areas they could improve?

I can't think of anything for Chronos Agency to improve.

BACKGROUND

Please describe your company and position.

 I am the CEO of an ecommerce company 

Describe what your company does in a single sentence.

Sell pet products 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chronos Agency to accomplish?

• Automate email marketing
• Increase revenue

SOLUTION

How did you find Chronos Agency?

Referral

Why did you select Chronos Agency over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Chronos Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Build email and SMS flows
• Send email marketing campaigns 
• Increase overall revenue generated by email and SMS marketing
• Optimize email sending rating
• Keep updated and communicate via Slack

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Automated email marketing increases overall brand revenue. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything is delivered on time 

What was your primary form of communication with Chronos Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Teamwork skills

Are there any areas for improvement or something Chronos Agency could have done differently?

More automation and less hands-on and in constant need of approvals. 

BACKGROUND

Please describe your company and position.

I am the Partner of an e-commerce company

Describe what your company does in a single sentence.

Produces customizable products. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chronos Agency to accomplish?

• Create click funnels
• Manage email campaigns
• Track results and conversions

SOLUTION

How did you find Chronos Agency?

Referral

Why did you select Chronos Agency over others?

Because Chronos was recommended to us

How many teammates from Chronos Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Building click funnels, email campaigns and retargeting campaigns, creatives for email including graphic, copy text, and suggesting sales and marketing content. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All the reporting that Chronos provides is clear and easy to understand. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. Always right on time and as expected. Always willing to adjust plans if something doesn't seem like a good fit. 

What was your primary form of communication with Chronos Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Professionalism and adaptability. They're very flexible in tailoring to our needs.

Are there any areas for improvement or something Chronos Agency could have done differently?

Not really. Like any business we are always looking for ways occomish the tasks at hand in a more cost efficient way, but so far it has remained a good fit. 

BACKGROUND

Please describe your company and position.

 I am the Marketing Manager of an ecommerce company 

Describe what your company does in a single sentence.

Stylish and affordable furniture, purely online

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chronos Agency to accomplish?

• Increase email revenue
• Redesign email campaigns
• Redesign email flows

SOLUTION

How did you find Chronos Agency?

Already partnered before I joined

Why did you select Chronos Agency over others?

Already incumbent when I joined

How many teammates from Chronos Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Chronos redesigned all our email flows and campaigns, optimising the content and creative look and feel. They also improved the personalisation and segmentation of our emails, and finally optimised lead capture via our website. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Substantial YoY growth of email revenue, particularly from welcome flow and campaigns

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Chronos always work promptly and deliver items on time or ahead of time. They are very quick to respond to our needs and adapt to last minute changes. 

What was your primary form of communication with Chronos Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The service of the account manager. They were really willing to go above and beyond for us and do whatever is necessary to work towards our goals

Are there any areas for improvement or something Chronos Agency could have done differently?

Avoiding being too discount driven with flow incentives, rather trying to apply a strategic approach to engaging content and expert segmentation to reach our targets.