# Chronos Agency Chronos Agency Reviews (58), Pricing, Services & Verified Ratings - 4.8 out of 5 average review rating - 1 connections joined Chronos Agency's Network [Visit Website](https://chronos.agency/) [Get a Custom Proposal](https://clutch.co/profile/chronos-agency) **Ecommerce Email Marketing Services** Chronos Agency is a Lifecycle Marketing Agency helping high-growth DTC brands scale profits with Email, SMS, and Push Marketing. As a Klaviyo Master Elite Partner, Hubspot Solutions Partner, and Mailchimp Pro Partner, our email marketing strategies achieve 43x ROI and sustainable growth for 500+ brands. We're a global team of 80 that acts as an extension of your business, offering end-to-end service including copywriting, graphic designs, strategy, and execution. ## Company Information - Minimum project size: $10,000+ - Hourly rate: $100 - $149 - Number of employees: 50 - 249 - 2 Locations: - Singapore, Singapore (Headquarters) - Kuala Lumpur, Malaysia - Founded in 2017 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 55% Email Marketing - 15% Ecommerce Marketing - 10% CRM Consulting and SI - 10% Mobile & App Marketing - 10% SMS Marketing ### Focus Areas - CRM Solutions: - 100% Mailchimp CRM Consulting & Implementation - eCommerce Marketing Focus: - 35% Etsy marketing - 35% Shopify Marketing - 30% eBay Marketing ### Industries - 10% Energy & natural resources - 20% Other industries - 10% Retail - 15% Consumer products & services - 15% eCommerce - 10% Medical - 10% Information technology - 10% Media ### Clients - 40% Small Business (<$10M) - 60% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Chronos Agency offers good value for cost, with clients noting effective email marketing strategies and positive ROI. Project costs range from $1,000 to over $130,000, with various team sizes (2-10 employees) assigned per project, indicating flexibility in pricing and service. **Most Common Project Size**: $10,000 to $49,000 based on 42 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Email Marketing: $10,000 to $49,000 based on 17 reviews - Other Digital Marketing: $10,000 to $49,000 based on 17 reviews - Content Marketing: Less than $10,000 based on 10 reviews - Advertising: $50,000 to $199,999 based on 6 reviews - SMS Marketing: Less than $10,000 based on 3 reviews - Marketing Strategy: Less than $10,000 based on 2 reviews - Content Writing Services: $10,000 to $49,000 based on 2 reviews - E-Commerce Development: Less than $10,000 based on 1 review - Graphic Design: $200,000 to $999,999 based on 1 review - Event Marketing: $50,000 to $199,999 based on 1 review - Social Media Marketing: $50,000 to $199,999 based on 1 review - Ecommerce Marketing: $10,000 to $49,000 based on 1 review - Mobile & App Marketing: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Chronos Agency Review Insights Overall Review Rating: 4.8 - Quality: 4.8 - Schedule: 4.9 - Cost: 4.6 - Willing to Refer: 4.8 ### Top Mentions - Timely (22 mentions) - Communicative (11 mentions) - Great project management (9 mentions) - High-quality work (8 mentions) - Professional (8 mentions) - Flexible (7 mentions) - Detail-oriented (5 mentions) - Knowledgeable (5 mentions) - Well-organized projects (5 mentions) - Experienced (4 mentions) - Open to feedback (4 mentions) - Proactive (4 mentions) - Trustworthy (4 mentions) - Easy to work with (3 mentions) - Helpful (3 mentions) - Reliable (3 mentions) - Unique expertise (3 mentions) - Collaborative (2 mentions) - Creative (2 mentions) - Exceeds expectations (2 mentions) ### Review Highlights **Effective Use of A/B Testing** Chronos Agency effectively utilizes A/B testing to refine strategies and optimize campaign performance. Clients appreciate their data-driven approach and the insights gained from testing various marketing elements. **High Client Satisfaction and ROI** Several reviews highlight the positive ROI achieved through Chronos Agency's services, with significant increases in revenue being a common result. Clients appreciate their strategic approach to email marketing, which consistently meets or exceeds expectations. **Responsive and Timely Project Management** Clients commend Chronos Agency for their prompt communication and ability to deliver projects on time. Regular updates and the use of tools like Slack and Zoom facilitate efficient collaboration, contributing to a smooth project experience. **Areas for Improvement in Design** While generally praised, some clients suggest improvements in graphic design, expressing a desire for more modern visuals and better alignment with industry standards. This feedback indicates room for growth in their design capabilities. **Proficient in Email Marketing** Chronos Agency is praised for its expertise in email marketing, with clients noting successful outcomes like increased revenue, higher open rates, and improved engagement. Their ability to manage email campaigns and flows effectively is a consistent strength. **Comprehensive Service Offerings** Clients value the comprehensive nature of Chronos Agency's services, which include email marketing, SMS marketing, and sometimes additional channels like social media. This breadth allows for cohesive and integrated marketing efforts. **Client-Centric Approach** Chronos Agency is recognized for their client-centric approach, tailoring strategies to individual client needs and goals. This customization ensures that marketing efforts are aligned with client objectives and market dynamics. **Strong Client Relationships** Chronos Agency builds strong relationships with clients, characterized by trust and a genuine interest in client success. They are often described as an extension of the client's team, providing valuable insights and support. **Innovative and Adaptive Strategies** Chronos Agency is praised for their ability to adapt and innovate, with clients appreciating their proactive approach to exploring new marketing methods and optimizing existing strategies for better results. **Challenges with Time Zone Differences** A few clients mention difficulties due to time zone differences, which occasionally impact real-time communication and project adjustments. Chronos Agency is encouraged to address these logistical challenges to enhance client experience. ### Chronos Agency Reviews #### Marketing Services for Couples Communication App **The Project** - Services: Ecommerce Marketing, Email Marketing - Project size: $10,000 to $49,999 - Project length: Aug. 2025 - Feb. 2026 **Project Summary**: Chronos Agency provided marketing services for a couples communication app. The team helped the client launch their physical products via CRM campaigns. **Review Rating**: 3.0 - Quality: 3.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 3.0 **The Reviewer** CRM Lead, Paired - Industry: eCommerce - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 4, 2026 **Feedback Summary**: Chronos Agency helped the client launch their products to existing users, generating revenue and awareness of the new part of the business. The team worked in an organized manner, delivered on time, and held regular meetings. They were also enthusiastic and remained open to new ideas.  ""They were enthusiastic and willing to try to learn new things."" **BACKGROUND** Please describe your company and position.I am the CRM Lead of PairedDescribe what your company does in a single sentence.we are a couple's communcation app with the goal of helping couple stay in love **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Launch our physical products via CRM **SOLUTION** How did you find Chronos Agency?ReferralOtherWhy did you select Chronos Agency over others?High ratingsGood value for costHow many teammates from Chronos Agency were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.we are an app primarlity but we launched a new range of physical products such as card games for couples to play IRL **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We managed to launch the products to our existing users, generating revenue and awareness of the new part of the businessDescribe their project management. Did they deliver items on time? How did they respond to your needs?Chronos were initially very organised and stuck to a regular meeting cadence, but this did fall apart a bit towards the end of the contract and we didn't have any meeting throughout 2026. Things were still delivered on time and they kept up with our fast-paced work environment well, but issues of being in different timezones were often a nuisance and we didn't get the results we needed to make a good ROI on our spend with them.What was your primary form of communication with Chronos Agency?Virtual MeetingWhat did you find most impressive or unique about this company?They were enthusiastic and willing to try to learn new things and the unique challenges that our business faced, such as launching a physical product to users accustomed to an app experience, and our ESP BrazeAre there any areas for improvement or something Chronos Agency could have done differently?I don't think Chronos made particularly high-quality emails. They weren't optimised for mobile or dark mode which are essential in 2026. We therefore didn't see particularly impressive results from the email campaigns they launched for us. --- #### Email Marketing for Consumer Electronics Company **The Project** - Services: Email Marketing - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: Chronos Agency provides email marketing services for a consumer electronics company. The team designs and sets up email flows and campaigns, conducts A/B tests, and explores new advertising methods. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Management Associate of Marketing, PRISM+ - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Nov 10, 2025 **Feedback Summary**: Chronos Agency has helped the client achieve high email revenue and learn more about CRM best practices. The team is highly adaptable, timely, and efficient. Moreover, Chronos Agency takes the initiative, provides thoughtful answers, and continually discovers new ways to make things more efficient. ""They're able to adapt fast and take initiative without being asked."" **BACKGROUND** Please describe your company and position.I am the Management Associate of Marketing of PRISM+Describe what your company does in a single sentence.Leader in providing quality and value-for-money consumer electronics in Singapore **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Conduct our email campaigns and set up flows to help drive revenue **SOLUTION** How did you find Chronos Agency?UnsureWhy did you select Chronos Agency over others?Was not the one that onboarded themHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Chronos helps with:Setting up and designing flows + campaigns to promote sales and new launches, etc - assists from copywriting to designing and schedulingHelps conduct A/B tests to better understand the responses from our audience Advice on exploring new advertising methods - WhatsApp experimentation and setup.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?High revenue from emails! Learning more about CRM best practices from them. Taking the initiative to set up new flows for us and ideating what other outreach we can have with our customers. Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes, they always deliver on time or communicate in advance to make adjustments. Given the nature of ecommerce being very fast paced, I greatly appreciate Chronos' team's adaptability in the face of rushed changes or last minute additions into the email materials. This definitely has a big impact on the efficiency of our email marketing materials. They are able to answer all of our questions thoughtfully and able to clarify when things are uncertain which helps bring more clarity in our collaboration.  What was your primary form of communication with Chronos Agency?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?I think that they're able to adapt fast and take initiative without being asked. When they are asked, I can feel that the answers are thoughtfully crafted with a genuine interest in solving our needs. Are there any areas for improvement or something Chronos Agency could have done differently?No, I think that this is a collaborative effort between Chronos and PRISM+ for PRISM+ to give a sense of direction. So far, whenever we have communicated any needs or requests, Chronos has been able to deliver. Chronos also puts in effort to discover new ways to make things better or more efficient. --- #### Email & SMS Marketing for Travel Products Company **The Project** - Services: Email Marketing, SMS Marketing - Project size: Less than $10,000 - Project length: Aug. - Sep. 2025 **Project Summary**: Chronos Agency provided email marketing strategy and execution services for a travel products company. The team managed and optimized email and SMS marketing campaigns for the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, TILLIV - Industry: Retail - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 11, 2025 **Feedback Summary**: Chronos Agency increased the client's email and SMS campaign engagement rates, click-through rates, and sales. The team had a proactive approach to project management and was attentive to the client's needs. Chronos Agency was reliable, communicative, and dedicated to the project's success. ""Their attention to detail and data-driven optimization consistently drive tangible results."" **BACKGROUND** Please describe your company and position.I'm a Director at TILLIVDescribe what your company does in a single sentence.TILLIV offers innovative, space-saving vacuum compression bags and packing solutions that help travelers maximize luggage space, stay organized, and enjoy hassle-free journeys with durable, eco-friendly products. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Set up EDM **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?Referred to meDescribe the scope of work in detail. Please include a summary of key deliverables.The scope of work centers on providing comprehensive email marketing strategy and execution services for TILLIV. This includes all aspects of campaign setup, management, execution, and optimization in line with best practices for email and SMS marketing. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Increased email and SMS campaign engagement rates, reflected in improved open rates and click-through rates and enhanced conversion rates and sales attributed to the executed campaigns.Describe their project management. Did they deliver items on time? How did they respond to your needs?The project management throughout our engagement was truly reassuring. The team remained proactive in keeping us informed every step of the way. They listened attentively to our needs and responded promptly with thoughtful solutions, making collaboration smooth and positive. Their dedication and reliability gave us great confidence and helped ensure the success of our campaigns.What was your primary form of communication with Chronos Agency?Virtual MeetingWhat did you find most impressive or unique about this company?What stood out most impressively about Chronos is their deep commitment to understanding and aligning with their client’s unique needs, coupled with a seamless blend of strategic insight and execution excellence. Their proactive communication and collaborative approach foster trust and confidence, while their attention to detail and data-driven optimization consistently drive tangible results. This thoughtful combination of professionalism, responsiveness, and genuine partnership truly sets them apart.Are there any areas for improvement or something Chronos Agency could have done differently?- --- #### Marketing Strategy & Email Marketing for Meal Prep Company **The Project** - Services: Email Marketing, Marketing Strategy - Project size: Less than $10,000 - Project length: Mar. - June 2025 **Project Summary**: Chronos Agency provided marketing strategy and email marketing services for a meal prep company. The team was responsible for creating automated email marketing flows and managing the client's campaigns. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Co-founder, Yummy Bros by Gym Bros Pte Ltd - Industry: Food & Beverage - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jul 7, 2025 **Feedback Summary**: Chronos Agency helped the client achieve record revenue and order counts, a 35% increase in new customers, a 15% boost in email open rates, and a 2-3x rise in click rates. The team was responsive, detailed, and caring. Moreover, Chronos Agency demonstrated genuine care for the client's success. ""They take real ownership of their consultation and are invested in seeing results for my company."" **BACKGROUND** Please describe your company and position.I am the CEO & Co-founder of Yummy Bros by Gym Bros Pte LtdDescribe what your company does in a single sentence.Yummy Bros is Singapore's leading meal prep brand. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Increase Customer RetentionIncrease RevenueAttract New Customers **SOLUTION** How did you find Chronos Agency?ReferralOtherWhy did you select Chronos Agency over others?Great culture fitGood value for costCompany values alignedHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The strategies recommended for our automated flows were very specific, detailed, and precise. The concepts were well structured and documented. That's what helped us come up with the new flows very quickly. However, the strategies recommended for our campaigns were more of guidelines. So, we had to think it through on our own, rationalise, and come up with our own concepts of campaign emails. That took a quite a bit of time and effort to do. It would be great if Chronos could provide a blueprint or framework that we could use to create campaigns by simply inputting our own proprietary content. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?May, June, & July saw all-time revenue and orders recordsNew customers per month increased by ~35%Email open rates increased by ~15 percentage pointsEmail click rates increase by ~2-3xDescribe their project management. Did they deliver items on time? How did they respond to your needs?Very responsive and detailed in their approach. They've never missed out on any question or concern that I've brought up.What was your primary form of communication with Chronos Agency?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The amount of care that they have about my business. They take real ownership of their consultation and are invested in seeing results for my company.Are there any areas for improvement or something Chronos Agency could have done differently?The strategies recommended for our automated flows were very specific, detailed, and precise. The concepts were well structured and documented. That's what helped us come up with the new flows very quickly. However, the strategies recommended for our campaigns were more of guidelines. So, we had to think it through on our own, rationalise, and come up with our own concepts of campaign emails. That took a quite a bit of time and effort to do. It would be great if Chronos could provide a blueprint or framework that we could use to create campaigns by simply inputting our own proprietary content. --- #### Email Marketing & A/B Testing for Beauty Products Retailer **The Project** - Services: Email Marketing - Project size: $10,000 to $49,999 - Project length: Oct. 2024 - Ongoing **Project Summary**: Chronos Agency provides email marketing services for a beauty products retailer. The team has set up email flows, created a content calendar, conducted A/B tests, and provided performance reports. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Executive, Kiyoko Beauty - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 20, 2025 **Feedback Summary**: Thanks to Chronos Agency's efforts, the client has seen a 240% increase in store revenue year-on-year, with email accounting for 43.31% of total store revenue. The team is consistently on time and flexible to needs. Chronos Agency takes feedback seriously and has high expertise in A/B testing. ""They're very knowledgeable, segment, and do A/B testing without my direction."" **BACKGROUND** Please describe your company and position.I am an executive for Kiyoko BeautyDescribe what your company does in a single sentence.Retails Asian Beauty products online. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?To increase email revenue **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?Referred to meHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.  Phase 1Setting up of flows (5) with a total of 10 emails (2 emails converted from 6 SMS) and lead capture forms (copywriting, content, email design, and creatives)Creation of a Monthly Master Plan (content calendar) with a total of 11 emails + retargets + 2 free emailsPhase 2Campaigns A/B test (maximum of 1 hypothesis per month)Email Performance ReportBi-weekly 45-minute performance review/strategy callCreation of a Monthly Master Plan (content calendar) with a total of 11 emails + retargets Up to 2 change requests in the Monthly Master Plan (e.g. changes in the scheduled campaign) Change request must be given at least 5 business days. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?343% increase in owned revenue vs. BFCM 2023120% increase in owned revenue vs previous periodEmail Accounted for 43.31% of total store revenue during the BFCM window (Nov 4–30, 2024)Campaigns made up 71.6% of Klaviyo revenueFlows generated made up 28.4% of Klaviyo revenueTotal store revenue during increased 240% YoYOptimized mobile and desktop pop-ups for BFCM acquisition: Desktop (4.8%) and Mobile (4.1%).Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes Chronos always delivers on time and is flexible to our needs. When given feeback they take it seriously to rectifyWhat was your primary form of communication with Chronos Agency?Virtual MeetingWhat did you find most impressive or unique about this company?High expertise. They're very knowledgeable, segment, and do A/B testing without my direction.Are there any areas for improvement or something Chronos Agency could have done differently?At first we struggled to get on the same page design wise, but after a few months it calibrated. Suggest spending more time in the beginning to onboard more smoothly and more quickly --- #### Email Marketing for Flower Delivery Company **The Project** - Services: Email Marketing - Project size: Less than $10,000 - Project length: Sep. - Oct. 2024 **Project Summary**: Chronos Agency provided email marketing services for a flower delivery company. The team managed the project timeline, ensured timely delivery, and executed deliverables. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Marketing Manager, Windflower - Industry: eCommerce - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Nov 18, 2024 **Feedback Summary**: Thanks to Chronos Agency's efforts, the client saw an increase in email revenue and an expansion of their email list. The team was responsive to inquiries and provided timely updates on deliverables. Their proactive communication and commitment were hallmarks of their work. ""Cathy has been responsive to all inquiries."" **BACKGROUND** Please describe your company and position.I am the Marketing Manager of WindflowerDescribe what your company does in a single sentence.At Windflower, we pride ourselves on our unique selling point: free and guaranteed on-time delivery for all orders. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Achieve our goal of increasing 30% YOY revenueImprovise our flows **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?Referred to meHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope of work includes managing project timeline, ensuring timely delivery of all tasks according to the agreed schedule. It also involves strategy planning to align with Windflower Florist’s goals, followed by the execution of deliverables based on the discussed preferences and guidelines. Phase 1 Key Deliverables include improvising our customer acquisition form, existing flows and content calendar planning.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Email revenue and expansion of the email list.Describe their project management. Did they deliver items on time? How did they respond to your needs?Cathy has been responsive to all inquiries. Timely updates on the status were provided on deliverables as well.What was your primary form of communication with Chronos Agency?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Proactive communication and commitment to providing timely updates on deliverables have made the entire process smooth and efficient. Are there any areas for improvement or something Chronos Agency could have done differently?There are some minor careless mistakes from the new acquisition form after going live that our customers pointed out. Fault is also on our end for overlooking but maybe we can go through more thorough checks in future.  --- #### Email Mktg & Content Creation for Dried Botanicals Importer **The Project** - Services: Content Writing Services, Email Marketing, SMS Marketing - Project size: $10,000 to $49,999 - Project length: Oct. 2023 - Oct. 2024 **Project Summary**: Chronos Agency provided email marketing and content creation services for a dried botanicals importer. They integrated marketing tools needed for email and SMS marketing and created monthly content calendars. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Austral Herbs - Industry: Food & Beverage - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 21, 2024 **Feedback Summary**: Chronos Agency helped the client grow sales through email and SMS campaigns. The client improved customer relationships, increased email and SMS revenue, and improved customer retention. The team delivered on time and responded to the client's needs, communicating via email and virtual meetings. ""They are clearly experts in this field."" **BACKGROUND** Please describe your company and position.I am the CEO of Austral HerbsDescribe what your company does in a single sentence.Import dried botanicals **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Increase revenue from email marketingIncrease number of subscribersIncrease engagement **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?Great culture fitReferred to meCompany values alignedHow many teammates from Chronos Agency were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Integration of all marketing tools necessary for email and SMS marketing ● Setting up of flows and campaigns with a total of 10 emails, 1 lead capture form (desktop & mobile), & 4 SMS (copywriting, content, email design, and creatives) + Creation of a Monthly Master Plan (content calendar) ● Setting up of flows and campaigns with a total of 10 emails and 4 SMS ● Campaigns A/B test (1 hypothesis per month) ● Email and SMS Performance Report ● 1x 45-minute performance review/strategy call ● Up to 2 change requests in the Monthly Master Plan (e.g. changes in the scheduled campaign). Change requests must be given at least 5 business days. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Grow sales through email and SMS strategies ● Improve customer relationships ● Increase email and SMS revenue ● Increase customer retention and lifetime valueDescribe their project management. Did they deliver items on time? How did they respond to your needs?Yes and yes. The communication is 5 starWhat was your primary form of communication with Chronos Agency?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?their structure, planning and communication. They are clearly experts in this field.Are there any areas for improvement or something Chronos Agency could have done differently?no i dont think so. --- #### Email & SMS Marketing for At-Home Health Platform **The Project** - Services: Email Marketing, SMS Marketing - Project size: Confidential - Project length: Jan. 2023 - Ongoing **Project Summary**: Chronos Agency has developed email and SMS marketing campaigns for an at-home health platform. This includes using Figma and Klaviyo for email design and creation and managing the scheduling of email sends. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.0 **The Reviewer** Head of Community, At-Home Health Platform - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 27, 2024 **Feedback Summary**: Chronos Agency has helped the client ensure timely email delivery and notably increase their response rates. The team has delivered all tasks on time and ensured constant communication via Slack. Their knowledge, invaluable advice, and instantaneous responsiveness are hallmarks of their work. ""Chronos Agency delivers everything on time and responds nearly instantly to any requests we have."" **BACKGROUND** Please describe your company and position. I am the Head of Community of an At-Home Health PlatformDescribe what your company does in a single sentence.We are an at-home health platform that offers health and wellness testing and food/supplement recommendations for consumers. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Set up and send out email/SMS campaigns **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?Referred to meHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.John provides ongoing essential assistance for us by taking the design of all emails from Figma and creating them within Klaviyo, testing, arranging or suggesting the best customer list/exclusion lists for the send, and scheduling the sends. This is done as well with SMS content as needed. He helps us with all campaign and information emails sent out on a weekly basis.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?With the volume of emails that we send out, I would say the success is all emails getting out in a timely manner, but also the success of response on the emails and SMS, especially when he offers best practice advice.Describe their project management. Did they deliver items on time? How did they respond to your needs?Chronos Agency delivers everything on time and responds nearly instantly to any requests we have. He is easy to reach via Slack and others are reachable if he is not. What was your primary form of communication with Chronos Agency?Email or Messaging AppWhat did you find most impressive or unique about this company?They all know the best practices about email and SMS marketing, and can jump in to any situation and start helping out a company to make decisions and create assetsAre there any areas for improvement or something Chronos Agency could have done differently?The time difference is a little rough, with many people being in Hong Kong, but that is incidental and John always works on our schedule for the most part. --- #### Email Marketing Strategy for Home Appliances E-Commerce Co **The Project** - Services: Email Marketing - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: Chronos Agency provides email marketing services for a home appliances e-commerce company. The team works on strategy development, templates design, content creation, list management, and automation. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Executive, PRISM+ - Industry: eCommerce - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Mar 13, 2024 **Feedback Summary**: Chronos Agency's work has led to an improvement in the client's customer engagement and email revenue. The team demonstrates a deep understanding of the client's brand and target market. Chronos Agency maintains timely delivery and addresses the client's inquires and feedback promptly. ""They consistently demonstrate a deep understanding of our brand and target market."" **BACKGROUND** Please describe your company and position.I am an Executive of PRISM+Describe what your company does in a single sentence.Smart home appliances E-commerce **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Increase email revenueImprove customer relationship through email marketingGrow subscriber listIncrease customer retention and lifetime value **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Chronos has been instrumental in various aspects of our email marketing efforts, including strategy development, design, content creation, list management, automation, personalization, and performance optimization. Thanks to Chronos, we now boast a well-rounded email marketing strategy finely tuned to PRISM+'s goals. Our email templates, crafted for maximum visual appeal and responsiveness, maintain consistency with our brand identity. Additionally, with their expertise, we've implemented automated and personalized workflows tailored to different points in the customer journey. As a result of our collaboration with Chronos, we've seen significant growth in our subscriber base, which now stands at 470K. Moreover, our monthly revenue consistently exceeds the 1 million mark, reflecting the effectiveness of our revamped email marketing approach. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Improve in customer engagement and email revenueDescribe their project management. Did they deliver items on time? How did they respond to your needs?Chronos demonstrated solid project management skills. They consistently delivered items on time, meeting agreed-upon deadlines for email campaigns, content creation, and automation setups. Additionally, their responsiveness to our needs was commendable, as they promptly addressed inquiries, requests, and feedback throughout the project. Chronos proved adaptable and flexible, effectively handling changes in project scope and requirements. While maintaining timely delivery, they ensured the quality of deliverables met our standards, ultimately contributing to our satisfaction with their services and fostering a positive working relationship.What was your primary form of communication with Chronos Agency?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They consistently demonstrate a deep understanding of our brand and target market, translating it into compelling campaigns that resonated with our customers. Moreover, their agility in adapting to evolving market dynamics and willingness to go the extra mile to ensure our satisfaction truly set them apart.Are there any areas for improvement or something Chronos Agency could have done differently?While Chronos excelled in many aspects, one area for potential improvement could be in providing more detailed and transparent reporting. While they delivered regular performance reports, I felt that providing deeper insights into campaign metrics and more context around the data could have been beneficial. --- #### Email Marketing for Pet E-Commerce Business **The Project** - Services: Other Digital Marketing - Project size: $200,000 to $999,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: Chronos Agency is hired by a pet e-commerce business to handle their email marketing initiatives. They are tasked with designing, copywriting, and managing the client's email campaigns. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Pupnaps - Industry: Retail - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 31, 2023 **Feedback Summary**: So far, Chronos Agency has constantly improved the company's email marketing. The team effectively holds weekly catch-ups and monthly reviews, taking critical and constructive feedback seriously. Moreover, their accessible communication, reliable delivery time, and understanding are notable. ""They have an unmatched understanding of the email ecosystem and how to set up flows."" **BACKGROUND** Please describe your company and your position there. Im the owner of an eCommerce business in the pet industry. Selling dog beds and related products **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Chronos Agency, and what were your goals? We needed a fully serviced email agency to take lead on our email marketing. Design, copywriting and management were all needed as we didn't have the in house capacity **SOLUTION** How did you select this vendor and what were the deciding factors? We were recommended through word of mouth and others having highly regarded them. Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used. Onboarding calls to understand myself and the business were the first point of call, then assets from our end supplied along with brand books. We would then regularly catch up to discuss what i wanted to push from a sales or education point of view. Chronos would then come back to me with the monthly plan on their email campaigns and the work they would be doing. They also broke down and created all our email flows from scratch, not an easy feat with a large sku base. How many resources from the vendor's team worked with you, and what were their positions? I have had 1 -2 team leads in 3 years, all very qualified and knowledgable. They become the brands POC and manage the chronos team from their end. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? As a whole the relationship couldn't have gone better, the level of work is constantly improving and they take critical or constructive feedback very seriously. When a metric is not working or we are not happy with certain results there is always a push to make changes and improve each element of our email marketing. How effective was the workflow between your team and theirs? Very effective, weekly catch ups and monthly reviews. Open line of communication through slack at any time of the day. I've never been left wanting or needing answers What did you find most impressive or unique about this company? Their ability to deliver on the timelines they set, the speed at which they work and the clear communication. They have an unmatched understanding of the email ecosystem and how to set up flows. Are there any areas for improvement or something they could have done differently? No, not really. Maybe more industry news or learnings from other clients that they can share with so much data in their agency now. It would be good to compare or use wins from their other clients and have them share our own. --- #### Email Marketing for Consumer Electronics Company **The Project** - Services: Advertising - Project size: Less than $10,000 - Project length: Feb. 2021 - Ongoing **Project Summary**: Chronos Agency provides email marketing services for a consumer electronics company. They are tasked with cleaning up the client's existing email lists and developing brand and email strategies. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Chargeasap - Industry: Retail - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 23, 2023 **Feedback Summary**: Thanks to Chronos Agency's services, there has been a consistent increase in sales and customer database. Daily communication via Slack and monthly meetings allow the team to progress quickly toward the goals. Chronos Agency is a reliable team and is easy to work with. ""They truly want to help us reach our goals."" **BACKGROUND** Please describe your company and your position there. I'm an executive of a consumer electronics company. We offer innovative and high-power charging accessories for your mobile devices. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Chronos Agency? As a small team, we didn't have the in-house expertise to run effective email marketing. We wanted Chronos to run our email marketing with best practices to increase our sales **SOLUTION** How did you select this vendor? We went with Chronos because of their great reputation Describe the scope of their work in detail. They came in and cleaned up our existing email lists. Spoke with us to understand our brand and came up with a email startegy. The team currently handles all our email marketing What was the team composition? We communicate with the individuals assigned to handle our account who in turn work with their copywriters and graphic desginers to create the emails **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We've seen a consistent increase in our sales and growth in our customer database since working with Chronos which we're pleased to see How effective was the workflow between your team and theirs? We have monthly meetings with the project managers to go over the previous month's results. Additionally we communicate over slack daily where they give regular updates as well as respond very quickly to my queries or tasks i need completed. For each emailout they ask for feedback and make adjustments quickly. What did you find most impressive about this company? My project managers are great to work with and i feel they truly want to help us reach our goals. They're easy to work with and very responsive Is there any area for improvement or anything that could have been done differently? None. --- #### Email Marketing for Coffee Company **The Project** - Services: Advertising, Email Marketing - Project size: $10,000 to $49,999 - Project length: May 2022 - Ongoing **Project Summary**: A coffee company hired Chronos Agency to provide email marketing services. Using Klaviyo as their main tool, they take care of creating templates and copies based on the client's brand and media material. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Coffee Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 12, 2022 **Feedback Summary**: The client is delighted with Chronos Agency's work quality; they handle a creative process that leads to high conversion rates. Chronos Agency uses Slack to keep a responsive and punctual process. "''I'm happy with them all around.''" **BACKGROUND** Introduce your business and what you do there. We are a coffee company, and I am the owner and CEO. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with Chronos Agency? We needed help with email marketing services. **SOLUTION** What was the scope of their involvement? Chronos Agency set up email marketing campaigns for us, including the templates and copies based on the information we provide to them, including how to represent our brand, pictures, and texts. Regarding tools, we've used the Klaviyo platform.  What was the team composition? We work with around six members of Chronos Agency's team, but our main point of contact is the project manager of their team. How did you come to work with Chronos Agency? I found them online, emailed them, and then we had a phone call and started from there.  How much have you invested in them? So far, we've spent $15,000–$20,000 with them. What is the status of this engagement? We started working with them in May 2022, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The quality of their work is great; Chronos Agency has a very thorough and creative team that leads good email marketing campaigns. Moreover, thanks to their good job, we've had a very high conversion rate.  How did Chronos Agency perform from a project management standpoint? Project management is great; they're always on time and quick at responding to any changes we request. Regarding tools and communication, we use Slack. What did you find most impressive about them? The quality of their work is their best attribute. Are there any areas they could Improve? I don't think there's anything they can improve on — I'm happy with them all around. Do you have any advice for potential customers? Give them a try because they're a great partner to work with. --- #### Email Marketing for Brand Development Firm's Consumer Brand **The Project** - Services: Advertising, Event Marketing - Project size: $50,000 to $199,999 - Project length: May 2021 - Ongoing **Project Summary**: Chronos Agency provides full-service email marketing services for a brand development company’s consumer brand. They create and implement email templates and have automated email campaign workflows.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, R&Y Group - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 20, 2022 **Feedback Summary**: Chronos Agency created the client’s email marketing efforts from scratch, bringing them from zero subscribers to 100,000. Their team excels at email marketing. They manage the project well, coordinating with the client in monthly meetings, where they highlight campaign reports and upcoming content.  "“It is a delight to work with Chronos Agency.”" **BACKGROUND** Introduce your business and what you do there. I’m the owner of R&Y Group, which owns several consumer product brands.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? We brought them on to do email marketing for one of our brands, TheraICE Rx.  **SOLUTION** What was the scope of their involvement? Chronos Agency provides us with email marketing services to help improve our sales; they’ve set everything up from scratch. They create and implement templates for our email marketing campaigns — a full-service company. They automate all the emails and workflows.  What is the team composition? Around eight teammates are working on our project, including Joshua F. (Lifecycle & Retention Marketing Manager), Joshua C. (CEO & Co-Founder), David (Senior Lifecycle Marketing Manager) How did you come to work with Chronos Agency? I was referred to Chronos Agency by a friend who worked with them. I reached out to him when I needed help with email marketing, and after making the recommendation, he set up an introductory call with Joshua C. How much have you invested with them? So far, we’ve invested $130,000–$140,000.  What is the status of this engagement? Our ongoing partnership began in May 2021.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Chronos Agency has built up our email list from zero — we now have around 100,000 email subscribers. They were really good at setting the campaigns up and getting them going.   How did Chronos Agency perform from a project management standpoint? Their project management is fantastic. They never miss a deadline — they’re usually ahead of schedule. They follow up with me if I’m ever late to ensure deadlines are met.  Once a month, Chronos Agency’s team provides me with a full report, and we get on a call to discuss the next month’s content. They handle everything. Usually, we communicate through Slack.  What did you find most impressive about them? It is a delight to work with Chronos Agency. Their expertise in email and SMS marketing, coupled with their creativity, communication, and project management skills, really sets them apart.  Are there any areas they could improve? Everything has been good.  Do you have any advice for potential customers? Trust the process and allow Chronos Agency to lead the engagement. I highly recommend Chronos Agency because they do a good job and lift the weight of running email marketing campaigns off your shoulders.  --- #### Email & SMS Marketing for E-Commerce Services Company **The Project** - Services: Advertising, Email Marketing - Project size: Confidential - Project length: Jan. 2020 - Ongoing **Project Summary**: Chronos Agency provides email and SMS marketing services to an e-commerce services company. They’re in charge of creating the campaigns and the content, leveraging Klaviyo to launch and manage them. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Marketing Data Analyst, E-Commerce Services Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 15, 2022 **Feedback Summary**: The marketing campaigns developed and launched by Chronos Agency are engaging and interesting, ultimately driving sales to the client’s pipeline. The team is timely, informative, and communicative, leveraging Skype as the main communication channel. Additionally, they’re responsible and easygoing. "“The email marketing campaigns launched by Chronos Agency have caught the attention of our subscribers.”" **BACKGROUND** Introduce your business and what you do there. I’m the marketing data analyst at Adesso. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? We needed help with email marketing services. **SOLUTION** What was the scope of their involvement? Chronos Agency provides us with email marketing and SMS marketing services. Every month, we discuss our ideas with them, and they come up with the content for next month’s campaigns. After creating the content, they create the emails and schedule the campaign to send to our customers. As for the technology stack, they use Klaviyo for email marketing. What is the team composition? We have two main points of contact from Chronos Agency’s team. How did you come to work with Chronos Agency? My boss recommended them. How much have you invested with them? They charge us by commission. What is the status of this engagement? We started the engagement around Q1 of 2020, and it is still ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The email marketing campaigns launched by Chronos Agency have caught the attention of our subscribers, and we’ve achieved more sales as a result. How did Chronos Agency perform from a project management standpoint? Chronos Agency has met most of our deadlines. We have a monthly meeting to discuss performance and plan for the next month, and we mainly communicate via Skype. What did you find most impressive about them? Chronos Agency is responsible and easy to communicate with. Are there any areas they could improve? Chronos Agency is very good, and it would be great if they could come up with new creative ideas. Any advice for potential customers? I highly recommend working with them. --- #### Email Marketing for Men's Hair Care Brand **The Project** - Services: Content Marketing - Project size: Less than $10,000 - Project length: Jan. 2021 - Ongoing **Project Summary**: Chronos Agency provides email marketing support to a men's hair care brand. They have proposed sample content and email templates, built a content strategy weeks in advance, and scheduled the approved outputs. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Digital Marketing Specialist, Men's Hair Care Brand - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 8, 2022 **Feedback Summary**: Chronos Agency has helped the client increase their open and click rates throughout the project. They have also filtered and segmented the client's campaign, enabling them to target an active segment with a nearly 50% open rate and 1% click rate. Moreover, the vendor is attentive and patient. ""Flows are still progressing, and we continue focusing on driving more revenue and growth."" **BACKGROUND** Please describe your company and your position there. We are a mens hair styling and hair care company that delivers high quality products to enhance the every day life of the individual. Creating hairstyles that last and products that work for all hair types. I work in the digital marketing side helping out with the social media, emails and sms. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Chronos Agency? We wanted to drive more sales and growth on the email side. From strategy and planning to creating and scheduling of the emails. **SOLUTION** How did you select this vendor and what were the deciding factors? We were introduced by the CEO/founder reaching out to us. We got on a call to find out more about their services and the team involved that would be helping us out. The team was attentive and we were open to trying them out. Describe the project in detail and walk through the stages of the project. After a couple of meetings and onboarding the Chronos team was quick to develop templates and sample copywriting for our approval. Once the template was established they focused on strategy and planning emails weeks/months in advance. After approvals in the strategy phase they began creating the emails and sending them over for last rounds of feedback before scheduling the emails. Throughout the strategy they would also help with automations and segmentation. How many resources from the vendor's team worked with you, and what were their positions? They assigned an account manager to us as well as a graphics designer and copywriter. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our open and click rates have maintained and increased over the course of the project. Through careful filtering and segmentation we are now targeting an active segment with nearly 50% open rates and 1% click rates. Flows are still progressing, and we continue focusing on driving more revenue and growth. How effective was the workflow between your team and theirs? The Chronos team is constantly working for our approval and sending us what we need in order to move the needle and progress. We now have an effective way to communicate through different channels to ensure that proper feedback and messaging is being funnelled towards the proper procedures. What did you find most impressive or unique about this company? The attentiveness, patience and constant turn-around time. The Chronos team is quick to address comments and changes within 24 hours and have always given advanced notice if otherwise. The expertise in terms of the ESP and understanding that companies like Google (gmail) and Apple have different technical hurdles that may have a big effect on email send is what is impressive. The knowledge of dedicated domain sending and ensuring that our emails are being delivered successful has been very unique. Are there any areas for improvement or something they could have done differently? Initially the feedback procedure was difficult to find a middle ground where feedback and implementation was effective. However after working with them we've now found a way that has improved. Since we work mainly through Google Analytics for most of our metrics it would be helpful if they had some insight towards different attribution models and the potential discrepancies that come with that. Strategy planning and A/B testing could take bigger risks. We found that there sometimes is similar findings and no progression towards results. I think the content can take a stronger or different approach if after a couple of weeks there still is no change. --- #### Email Marketing Campaigns for Clothing Line **The Project** - Services: Email Marketing, Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: Nov. 2020 - Ongoing **Project Summary**: Chronos Agency provides email marketing services for a clothing company. The team creates monthly campaigns and automates the emails of the firm. They also create templates and write content for the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Clothing Brand - Industry: Retail - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 5, 2022 **Feedback Summary**: The company has seen a 100% increase in email marketing revenue in just four months, making their campaigns highly successful. Chronos Agency manages the project well and communicates effectively with the client through Slack. Their resources are excellent, and the engagement has been a success.  "“They’re helpful, useful, and innovative.”" **BACKGROUND** Introduce your business and what you do there. I’m the CEO of a clothing company.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? We hired Chronos for their email marketing services.  **SOLUTION** What was the scope of their involvement? Chronos creates monthly campaigns for us and pushes them out to our customers. They automate the emails, create templates for us, and write copy. What is the team composition? We work with around five people from Chronos: a copywriter, a graphic designer, a coordinator, a team manager, and their CEO. How did you come to work with Chronos Agency? We found Chronos via a referral.  How much have you invested with them? Our investment has been over $100,000.  What is the status of this engagement? Our partnership started in November 2020, and the engagement is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’ve had a 100% email revenue increase in just four months. The Chronos team has great attention to detail, and they’re focused on branding. Overall, they’re helpful, useful, and innovative. How did Chronos Agency perform from a project management standpoint? Their project management is perfect. We typically communicate through Slack. What did you find most impressive about them? Their people are impressive.  Are there any areas they could improve? No, there aren’t any.  Do you have any advice for potential customers? Find out exactly what you need, and see what Chronos offer. From there, determine what you’re missing — they can help you find the difference.  --- #### Email Marketing for Luxury Playmat Retailer **The Project** - Services: Content Marketing, Other Digital Marketing - Project size: Less than $10,000 - Project length: Mar. 2022 - Ongoing **Project Summary**: To grow their subscribers and provide them with engaging content, a luxury playmat retailer hired Chronos Agency for their Klaviyo email marketing expertise to produce campaigns based on customer behavior. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** General Manager, Luxury Playmat Retailer - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jul 26, 2022 **Feedback Summary**: The campaigns that Chronos Agency has developed continue to yield positive results. The team is highly responsive and proactive from a project management standpoint, and internal stakeholders are particularly impressed with their email design prowess. ""The team has a strong knowledge of all our products."" **BACKGROUND** Please describe your company and your position there. I'm the General Manager of a baby playmat e-commerce retailer. We sell luxurious and versatile playmats across Australia. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Chronos Agency, and what were your goals? We hired Chronose agency for email marketing services specifically flow set up and weekly campaigns via Klaviyo. Our goals were to grow our subscribers, provide engaging content and increase revenue. **SOLUTION** How did you select this vendor and what were the deciding factors? We selected them as one of our owners employs Chronos through other, similiar e-commerce brands. They had to be highly competent with Klaviyo and experienced in email marketing for e-commerce. Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used. First, we had a kick off goal where I discussed the brand, what we'd done to date with emails and what we hoped to achieve. I provided Chronose with our brand guidelines and assets. They prepared a Master Plan for campaigns each month ahead, making use of key events/days that we could align our brand with. Chronos set up several flows per month, carefully segmenting based on visitor's behaviour on our Shopify site. Each month we had a Performance Review to review results and discuss upcoming plans. How many resources from the vendor's team worked with you, and what were their positions? We worked with an account manager, email marketing executive, as well as a team of graphic designers and copywriters. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The email campaigns that were tied to special events/dates (e.g. International Yoga Day) did particularly well, and the team has a strong knowledge of all our products. How effective was the workflow between your team and theirs? We had a Zoom meeting monthly as well as a Slack channel to communicate nearly daily. They were always very responsive and notified be if a team member was going to be on leave. What did you find most impressive or unique about this company? As they work across many e-commerce brands, they are excellent as designing emails. They frequently do A/B testing to constantly improve. Are there any areas for improvement or something they could have done differently? 1-2 emails were not sent on time but they apologised and rectified. --- #### Email Marketing for Skincare Company **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: A skincare company hired Chronos Agency to handle their email marketing efforts. Their tasks include creating copy and email templates, launching and managing campaigns, and automating the client's email. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Assistant Marketing Manager, Calecim Professional - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 26, 2022 **Feedback Summary**: By optimizing the client's email marketing efforts, Chronos Agency helped the client maintain a positive ROI. Their efficiency, responsiveness, and timely delivery of work ensure a seamless workflow. Above all, they remain flexible and accommodating of all requests and scope changes. "“They’re flexible, highly responsive, and accommodating of requests and scope changes.”" **BACKGROUND** Introduce your business and what you do there. I’m an assistant marketing and communications manager at Calecim Professional. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? We needed a company that could handle our email marketing efforts for us. **SOLUTION** What was the scope of their involvement? We hired Chronos Agency to help us create templates for emails and launch and manage email marketing campaigns. Their responsibilities also include writing copy, automating our emails, and coming up with ideas for our campaigns. What is the team composition? My main point of contact is an account manager from Chronos Agency, but I also work with one other person. How did you come to work with Chronos Agency? We found Chronos Agency through a referral. What is the status of this engagement? We started working together in January 2022, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Chronos Agency provides us with reports on a monthly basis. So far, we’ve seen a positive ROI from their work. How did Chronos Agency perform from a project management standpoint? Chronos Agency has performed well in terms of project management. They’re flexible, highly responsive, and accommodating of requests and scope changes. They are also consistent in meeting their deadlines. We primarily communicate through Slack. What did you find most impressive about them? I’m most impressed with Chronos Agency’s flexibility. Every time we need to make any changes to our campaigns, they always try to do it as soon as possible. I also appreciate the great ideas they bring to the table to help us further improve our email marketing efforts. Are there any areas they could improve? I don’t have any negative feedback so far. I’m very happy with their work. --- #### Email Marketing for Furniture Warehouse **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Aug. 2020 - Ongoing **Project Summary**: Chronos Agency provides email marketing services for a furniture company. They send automated emails that support the customer journey and design and create email campaigns to send to the entire customer base. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Brand Manager, Australian Furniture Warehouse - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 14, 2022 **Feedback Summary**: Thanks to Chronos Agency’s efforts, roughly 15% of the client’s revenue comes from email marketing. Internal stakeholders are happy with their work, which can generate $8,000 with just one email. Overall, the team is communicative, well-organized, and professional in how they manage the project. ""They’re detail-oriented and structured in how they work."" **BACKGROUND** Introduce your business and what you do there. I’m the brand manager for Australian Furniture Warehouse. We’re a warehouse selling furniture at discounted prices. I oversee our e-commerce and digital marketing. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? It’s always good to grow our revenue, so our main focus with Chronos Agency was building a customer journey that made sense for each customer. **SOLUTION** What was the scope of their involvement? Chronos Agency provides us with email marketing services. There are two components: first, we have automated emails triggered by different things. The second component is the campaigns, which are well-designed emails for our whole customer list. For example, they send subscriber and post-purchase emails, as well as emails requesting reviews. Also, if there’s an abandoned cart, a customer would receive an email reminding them to purchase the item. The last email we sent was for a massage chair. We didn’t have the best product images, but they came up with a great design. We gave them all the assets, discount codes, and links, and the team built the email to perfection. What is the team composition? We mainly work with Ruth (Email Marketing Manager). She’s our account manager; we primarily communicate with her. Additionally, there’s a client success manager and a graphic designer, but we haven’t spoken much with them. How did you come to work with Chronos Agency? When I started working here, they were already working with the company, so I was just introduced to the agency to keep the relationship. However, I haven’t felt the need to change them. Finding another agency wouldn’t be a problem, but the communication is good, and they deliver good results. How much have you invested with them? We pay roughly $1,000 per month. What is the status of this engagement? Our first campaign was in August 2020, and our relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We get several metrics from the reports and email marketing platform, but the main thing I need to report to my manager is revenue. Roughly 15% of our monthly revenue comes from email marketing and flows.  For example, our last email performed quite well. The purpose was to promote a massage charge, but we actually received purchases for other products. The whole effort generated around $8,000 in revenue, which is an acceptable performance. Additionally, I check click-through rate, open rate, and so on. How did Chronos Agency perform from a project management standpoint? Communication is pretty good; we use Slack, which is more interactive than sending emails back and forth. Also, they send reports and the designs in advance for our feedback and approval. Additionally, we have monthly Zoom calls to catch up on the performance. Overall, it’s been pretty good, considering they’re scattered around the US, the Philippines, and other places.  What did you find most impressive about them? They’re detail-oriented and structured in how they work. Even the names of the campaigns have a sequence, and everything is coded the right way. Also, their reports are comprehensive and professional, and all those things are excellent.  Are there any areas they could improve? No, we haven’t had any issues with them. The general feedback we give them is spelling because we use Australian spelling. Sometimes we use a different landing page, link, or product, but that’s just us being picky. Do you have any advice for potential customers? Be structured and have a clear purpose. You need to think through your goals and what tools you’ll provide. In general, the most efficient way to communicate with a marketing agency is to have a clear outline of what you want, the assets you have, and what you need from them. --- #### Digital Marketing for Food Supplement Brand Company **The Project** - Services: Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: June 2021 - Ongoing **Project Summary**: Chronos Agency has provided digital marketing services for a food supplement brand company. The team is tasked with handling the client's email marketing to improve customers' experience. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Director, Food Supplement Brand Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Dec 7, 2021 **Feedback Summary**: Thanks to Chronos Agency's efforts, they have successfully impacted the client's monthly revenue. The team worked hard to execute a seamless workflow in order to ensure the project's success. Their skills, extensive research, and versatility have stood out in the partnership. ""Their service is great, and the team has exceeded and met our goals and expectations."" **BACKGROUND** Please describe your company and your position there. I'm the owner of a DTC food supplement brand serving the UK market. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Chronos Agency, and what were your goals? Chronos have been engaged to manage all of our email marketing communications with the goal of improving customer lifetime value by improving our replenishment flows and to impact our CaC with improved email messaging to new visitor opt-ins. **SOLUTION** How did you select Chronos Agency and what were the deciding factors? We selected Chronos based on recommendations from other DTC founders. Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used. The project was split into: - Redesigning and improving existing flows to include copywriting, graphic design and A/B testing. - A complete service to product up to 3 email newsletter/marketing pieces per week. This service includes ideation of suitable angles, design and copy writing. How many resources from the Chronos Agency team worked with you, and what were their positions? We work with Chronos across a dedicated slack channel and enjoy a highly responsive service from our account managers with clear channels for escalation (which have never been required) **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Chronos have had a significant impact on our monthly revenues. Without sharing proprietary data, their results provide for a positive ROI when looking at revenues channels versus their costs. How effective was the workflow between your team and theirs? Excellent, Chronos are exceptionally well process driven which keeps time overhead our side to an absolute minimum. What did you find most impressive or unique about this company? They truly get the ecom email space and are experts in their field. In particular I value the fact that their copywriters carefully research and develop their product knowledge and I've been surprised at how self sufficient they have bee in developing great sales angles. Are there any areas for improvement or something they could have done differently? No. Their service is great, and the team has exceeded and met our goals and expectations. --- #### Email Marketing for E-Commerce Company **The Project** - Services: Advertising, Email Marketing - Project size: $10,000 to $49,999 - Project length: June 2021 - Ongoing **Project Summary**: Chronos Agency provides an e-commerce company with email marketing services. The client provides branding guides, and Chronos Agency delivers custom email templates. They’ve also added cart recovery processes.  **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Benji Sleep - Industry: Retail - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 6, 2021 **Feedback Summary**: Within six months, some campaigns generated $100,000 in revenue. The client’s open rates are 30%–50%, and customer recovery rates are 4%–5%. Chronos Agency has great project management and communicates monthly to discuss the project’s trajectory. The client is confident in their email strategy.  "“They’re a great support team, very organized, and quick to respond to messages.”" **BACKGROUND** Introduce your business and what you do there. I am the co-owner of Benji Sleep, an e-commerce company that sells affordable bedding products in the Canadian and US markets.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? We were looking for a firm to help us with email marketing.  **SOLUTION** What was the scope of their involvement? Chronos Agency runs our email marketing efforts. We come up with an idea for a marketing campaign, and their team designs the email templates. Everything they deliver is custom to our specific needs.  So far, they’ve implemented browser and cart recovery flows to improve our customer conversion.  What is the team composition? I worked with Louis (COO & Co-Founder) and Mira (Lifecycle Marketing Manager), along with an email marketing manager and 4–5 copywriters.    How did you come to work with Chronos Agency? We found Chronos Agency at an ad conference, ECom World, where I heard a presentation the founder of Chronos Agency gave. We were initially referred to a few of Chronos Agency’s competitors, but I reached out to Chronos Agency requesting assistance on our marketing efforts. After we discussed what I was looking for and what they provided, we hired them because we aligned well and they were a company that could grow along with us.  How much have you invested with them? We invest about $4,000–$5,000 a month with Chronos Agency, for a total of $30,000.  What is the status of this engagement? We began working together in June 2021 and our engagement is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We used to have very high bounce and unsubscribe rates on our emails, but it has lowered dramatically since working with Chronos Agency. Open rates increased from 30% to over 50%, and our conversion rates are 3%–8%. Our customer recovery flows are currently between 4%–5%; some campaigns have brought in over $100,000 within the last six months. One campaign brought in over $60,000 on just one email.  How did Chronos Agency perform from a project management standpoint? Chronos Agency is doing well regarding project management. It took a little while to align with them because this is the first time we’re working with an email marketing agency, but there is good communication. We’ve nailed down the best ways to approve emails for requisition requests — everything goes through an easy-to-read spreadsheet.  We generally have monthly meetings to discuss the project’s progress and future plans. Outside of that, we communicate regularly over a shared Slack channel and email.  What did you find most impressive about them? We found that Chronos Agency has excellent experience with e-commerce brands in the consumer goods space. That gives us a lot of confidence in their email strategy, which is great. Along with that, they’re a great support team, very organized, and quick to respond to messages. The schedule they put in place is very easy to follow, and they’re incentivized to improve based on our KPIs.  Are there any areas they could improve? My company is based in Canada, and Chronos Agency is located worldwide, so the time difference was a bit difficult at times. It would be nice if there was a teammate in our time zone for the requests we needed rapid responses to.  Do you have any advice for potential customers? Clients need to explain their brand voice and have rough drafts of email template examples prepared at the start of the engagement with Chronos Agency. That way, Chronos Agency can have brand information to build content from. Also, it’s important to have a spreadsheet to process revisions and approvals. Communication is key — clients should have meetings at least once a month to ensure that all project requirements are understood and schedules are met. --- #### Email & SMS Marketing for E-Commerce Brand **The Project** - Services: Other Digital Marketing - Project size: Less than $10,000 - Project length: Jan. 2020 - Ongoing **Project Summary**: Chronos Agency provides email and SMS marketing services for an e-commerce retailer that had traditionally grown through social media. Their campaigns aim to increase customer retention and brand awareness. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Coordinator, ForChics - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 20, 2021 **Feedback Summary**: The campaigns created by Chronos Agency have performed well, delivering 10% campaign revenue. Team communication has been open and effective, and they meet with the client monthly to discuss both email and SMS statistics. Their patience and expertise allow for quick turnaround times on projects. ""Their team is extremely patient and supportive throughout every "last-minute" update."" **BACKGROUND** Please describe your company and your position there. ForChics is an e-commerce beauty brand that is committed to creating thoughtful, modern hair care treatments that are clean, cruelty-free, vegan and serve to empower and embrace natural beauty. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Chronos Agency, and what were your goals? Our business had a great following due to social media but in order to take us to the next level, Chronos was able to strategies email and SMS marketing tactics for us. These tactics help us further promote campaigns, sales and improve customer return rates, customer knowledge as well as provide us with customer feedback. **SOLUTION** How did you select this vendor and what were the deciding factors? We searched online and shortlisted a few vendors and third parties. After meeting with the Chronos team, we chose this vendor based on cost and communication skills as our team is all remote and scattered across a few countries. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Monthly spreadsheets are provided for us to review and approve. We also schedule monthly performance review calls held over zoom to discuss the prior months sales and stats based off of email and sms-texting. Weekly updates via slack were sent to us as well as an other immediate requests. How many people from the vendor's team worked with you, and what were their positions? We have a account manager, our point of contact. On our calls, we're joined by the head of client success, a client strategy manager, an email marketing manager, and a graphic designer. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Our email camping performance has maintained above 10% campaign revenue. Describe their project management style, including communication tools and timeliness. Monthly spreadsheets are provided for us to review and approve. We also schedule monthly performance review calls held over zoom to discuss the prior months sales and stats based off of email and sms-texting. Weekly updates via slack were sent to us as well as an other immediate requests. What did you find most impressive or unique about this company? Their team is extremely patient and supportive throughout every "last-minute" update. They are always on time with quick turnaround times or provides a realistic timeframe. Are there any areas for improvement or something they could have done differently? There were some scheduling issues due to different time zone, but everyone adapted quickly to our schedule and organizing meetings. --- #### Marketing & Advertising for E-Commerce Company **The Project** - Services: Advertising, Content Marketing, Social Media Marketing - Project size: $50,000 to $199,999 - Project length: May 2018 - Ongoing **Project Summary**: Chronos Agency was hired by an e-commerce website for their email marketing services. The team is also responsible for handling their SMS marketing efforts, and content marketing for the social media channels. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, E-Commerce Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 21, 2021 **Feedback Summary**: Since partnering with Chronos Agency, the client has garnered a 30% increase in their store's monthly revenue. The internal stakeholders are particularly impressed with their vast industry knowledge and the speed at which they accomplish their tasks. ""They’ve been able to hit their KPIs and stay on track, so I continued working and building the relationship with them." " **BACKGROUND** Introduce your business and what you do there. I own and operate an online e-commerce website, and we focus on the costume jewelry niche. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? Up until two months ago, Chronos Agency has been helping me with email marketing. **SOLUTION** What was the scope of their involvement? Chronos Agency set up multiple email automation based on customers’ different actions on my website — they also manage email and promotional campaigns for me on top of that. We’ve recently widened the scope of their work, so instead of just handling my email, they’re also handling SMS marketing and content marketing on my Instagram. Apart from that, they’re also helping me build out a mobile app as well as manage push notification promotions. At the start of project, they put together a slide deck that talked about email marketing. The proposal also talked about how it will account for 25% of my store’s revenue per month through email. They then wrote several email automation inside my Klaviyo account and sent them for me to review. They also created several templates for campaigns that use the brand’s voice. Once all of those are approved, they started sending those messages out. Over the past couple of months, they mentioned they were starting to do SMS and Instagram content, so Josh (CEO & Co-Founder) put together a proposal talking about what they could do for different channels. After seeing the proposal, I went forward and decided to have them start SMS marketing, mobile app development, and Instagram content. Currently, we’re still working on the Instagram content promotion side and getting everything set up there, and there’s a scheduling tool that I use called Later that their team has access to. The content that’s scheduled there will go out to all our social media channels, so the message is congruent. What is the team composition? Aside from Josh, my main points of contact are Daniel (Senior Marketing Manager) and Leon (Marketing Executive). I also speak with Louis (COO) and a third member of their team that’s more high-level, but don’t really handle any day-to-day operations. In addition, I work with their in-house copywriters and designers. How did you come to work with Chronos Agency? Originally, I came across Josh through a post he made in an e-commerce Facebook group. He had a lot of really interesting case studies, examples, and ideas, and he was providing value to the e-commerce community. I then tested some of his advice, and I decided to give them a shot. They’ve been able to hit their KPIs and stay on track, so I continued working and building the relationship, and allowing them to take on more marketing tasks. How much have you invested with them? We’ve probably spent somewhere between $100,000–$200,000. What is the status of this engagement? The partnership started in May 2018, and it’s still ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Since beginning my partnership with them, we’ve successfully been able to achieve anywhere from 20%–30% of my store’s monthly revenue through the campaigns. They’ve also been able to slowly increase the percentage of revenue as well on a monthly basis. Apart from that, Chronos Agency is able to provide useful split tests to determine what type of vehicles work best, and then put those steps to action. How did Chronos Agency perform from a project management standpoint? They perform very well from a project management standpoint and I’m satisfied with what they’ve been delivering. We typically communicate through Slack and Zoom. What did you find most impressive about them? I would say it’s their knowledge in this space and their implementation speed. Sometimes I would have promotion and campaign ideas that pop up in my head last minute, and they’re able to implement them really quickly, which I think other providers may not be able to do. Are there any areas they could improve? One area we’ve been working on is just graphics. We’re coming up with more modern graphics that really go with the brand and the niche that I’m in. I brought up the concern that they were using dated graphics, and so far, they’ve been doing a really good job of updating and improving. Do you have any advice for potential customers? I would say to get the most of the partnership, make sure that they’re tracking the KPIs, and that they’re in good communication with the email marketing team. Previously, I got busy with other things and the communication was weak on my end with them, but they were still able to deliver. However, I believe they could’ve gotten better results if they were kept more in the loop of what was going on with me and the business. --- #### Email Marketing for Shaving Company **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Aug. 2020 - Ongoing **Project Summary**: Chronos Agency is providing email marketing services to a shaving company. They're developing strategies to help the client strengthen their relationships with third-party customers. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Marketing Executive, Shaving Company - Industry: Retail - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 16, 2021 **Feedback Summary**: Since Chronos Agency joined the project, the client's sales and revenue have dramatically soared. With their support, the company secures an ROI of $10,000 a month. Professional and accessible, their incredible results encourage ongoing partnership. ""We've partnered with other agencies before, but our engagement with them has been more profitable." " **BACKGROUND** Introduce your business and what you do there. I’m a marketing executive for a men’s shaving company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? I handled our company's email marketing efforts, but it was not my area of expertise. At the same time, our company was looking to establish better customer relations through email, so we decided to hire Chronos Agency. **SOLUTION** What was the scope of their involvement? We gave them a rough idea of what we wanted to happen. After that, they took over our email marketing efforts. They continue to be the driving force behind it. The team implements strategies and conducts split testing to find the best processes for us. What is the team composition? The team varies each quarter, but we usually collaborate with 3–5 people. How did you come to work with Chronos Agency? Chronos Agency was a featured speaker at a worldwide conference for online businesses. Since we liked their capabilities, we partnered with them. How much have you invested with them? We've spent $20,000 so far, and we pay them $2,000 a month. What is the status of this engagement? We began working together in August 2020, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Chronos Agency has done a good job by increasing our sales and revenue tremendously just by changing the subject line of our emails. We spend $2,000 a month and our ROI is $10,000 a month. How did Chronos Agency perform from a project management standpoint? They’re extremely professional, and we never have to worry about their ability to deliver. Chronos Agency gives us monthly reports, and we communicate through Slack and email. What did you find most impressive about them? We've partnered with other agencies before, but our engagement with them has been more profitable. Even though our advertising costs have increased and even tripled because of COVID-19, the team's email marketing strategies have been our saving grace. Are there any areas they could improve? I’m not sure what they can improve. Do you have any advice for potential customers? Communicate with Chronos Agency; always check your email. --- #### Email Marketing & Advertising for E-Commerce Store **The Project** - Services: Advertising - Project size: $50,000 to $199,999 - Project length: Nov. 2018 - Ongoing **Project Summary**: An e-commerce store hired Chronos Agency for their email marketing and advertising services. They implemented an automation system for their email, and are currently working on creating social media content. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, E-Commerce Store - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 1, 2021 **Feedback Summary**: Chronos Agency was able to hit the company's goal of garnering 20% of the revenue from their email campaigns. They're also converting 8% of their automated flows much to the delight of the client. The internal stakeholders are impressed with the team's cost-competitiveness and quality strategies. ""Chronos Agency is responsive and they go above and beyond at times." " **BACKGROUND** Introduce your business and what you do there. I’m the owner of 3–4 different e-commerce stores. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? I had a customer database of emails, and I needed help with marketing and advertising. **SOLUTION** What was the scope of their involvement? They set up my email automation sequence and managed my email marketing campaigns. In addition, I signed a deal with them to expand their work into managing my social media content. What is the team composition? I work with an account manager, a project lead, a graphic designer, and a couple of copywriters. How did you come to work with Chronos Agency? They were recommended by another e-commerce company. How much have you invested with them? We’ve invested somewhere between $130,000–$140,000. What is the status of this engagement? We started working together in November 2018, and our partnership is still ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Their goal was to make an email account for about 20% or more of my full revenue. They hit that goal within three months and so far, it’s been quite consistent. The conversion rate for my emails is about 8% on the automated flows and to me, that’s a great performance. How did Chronos Agency perform from a project management standpoint? Chronos Agency is responsive and they go above and beyond at times. They manage my email campaigns through Klaviyo and the experience has been smooth. Every month, we have at least one call where they report the previous month’s performance and discuss upcoming plans. We typically communicate through Slack, email, and phone. What did you find most impressive about them? We like that they’re very cost-competitive. We also like that they provide quality content and strategy between every email. Are there any areas they could improve? I’d be a bit happier if the weekly campaign emails they send out would generate a bit more revenue. I think they are limited by the industry, but for them to generate the returns they get on the campaign emails is still pretty decent. Any problems I had with them, we communicated and they resolved them. Do you have any advice for potential customers? Communicate a lot about what you want and need from them. --- #### Email Marketing, Design & Research for Wellness Company **The Project** - Services: Content Marketing, Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Feb. 2020 - Ongoing **Project Summary**: Working with provided brand assets and graphics, Chronos Agency revamped email marketing practices for a spiritual wellness company. They were tasked with email list management, copywriting, and email design. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Products, Wellness Company - Industry: Hospitality & leisure - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 30, 2020 **Feedback Summary**: The team succeeded in bettering the aesthetic appeal of emails that led to an increase in repeat customers. Their data-driven approach to strategy and willingness to incorporate feedback into A/B testing made for a collaborative relationship. They were praised for their organizational structure.  ""Their commitment to incorporating all feedback into their work as well as their sense of urgency impressed us." " **BACKGROUND** Introduce your business and what you do there. I’m the head of merchandise for a spiritual teacher, leader, and author.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? I run the Shopify store, and we hired them to handle email marketing for the store. **SOLUTION** What was the scope of their involvement? We wanted to better utilize our email list to keep customers engaged with our work and foster our audience base effectively. Aiming for increased engagement and conversions, we brought their team onto the project because our internal staff was unable to support that effort on its own.  Before we hired them, we had an email marketing software and email list. We provided them with our branding information, graphics, logos, and content to assist their email copywriters in composing compelling content that aligns with our identity. What is the team composition? They have one team member dedicated to bringing in new clients, so we worked with them on an initial sales meeting. There were several people staffed to the work, including accountants, a graphic artist, a copywriter, and more. I have two main points of contact.  How did you come to work with Chronos Agency? We received a referral from our Facebook Ads marketer on staff. He’s used their email marketing services for running his own stores.    How much have you invested with them? We pay a retainer as well as a monthly revenue share to their team, so our spend with them varies from month to month. On average we spend $4,500–$5,500 each month on their services.  What is the status of this engagement? We’ve worked together since February 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’ve successfully elevated the aesthetic of our email outreach. They take suggestions and feedback into account, running A/B testing when needed. We’re seeing more returning customers and higher retention numbers because of their work. They’ve done well in targeting people with the right offers based on their behavior, monitoring email interaction to determine which campaigns individuals should be included in. It’s not often that we have large new announcements for new products, so our success in bringing old customers back to our services is a testament to their email marketing work.  How did Chronos Agency perform from a project management standpoint? Their project management style is quite inspiring. They have a very cohesive flow between their team. It’s been helpful for our team to witness how they structure themselves. It’s helped us learn and grow as well.  What did you find most impressive about them? Their commitment to incorporating all feedback into their work as well as their sense of urgency impressed us.  Are there any areas they could improve? I’d love to be able to reach someone on weekends in urgent situations. Do you have any advice for potential customers? Be as detailed as possible from the start when describing your brand. That will help them grasp and grow with your brand as they continue to work with you. --- #### Email Marketing for E-Commerce Company **The Project** - Services: Content Marketing, Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: Mar. 2019 - Ongoing **Project Summary**: Chronos Agency provides Klaviyo email marketing services for an e-commerce company. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, E-Commerce Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 20, 2020 **Feedback Summary**: Chronos Agency’s work has surpassed its clients’ expectations. Customers can expect a reliable team that’s able to manage themselves. "“They’ve met and exceeded our target.” " **BACKGROUND** Introduce your business and what you do there. I’m the co-founder of an e-commerce company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? I was looking for a company to optimize our email marketing. **SOLUTION** What was the scope of their involvement? They handle the email marketing completely. They create visual and written content, do copywriting, and campaigns using Klaviyo. What is the team composition? Joshua (CEO & Co-Founder) is our main point of contact. There are 5-7 people working in total on the team. How did you come to work with Chronos Agency? I had seen them on Facebook. I spoke to a few agencies, and Chronos was recommended more than any other agency, so I decided to hire them. How much have you invested with them? We’ve spent $50,000 - $100,000. What is the status of this engagement? We began working together in March 2019, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I had a goal to have 20% of our revenue come from email marketing. They’ve met and exceeded our target. They were able to take full control of email marketing, allowing my focus to be on other things. How did Chronos Agency perform from a project management standpoint? They do an amazing job. I don’t have to be very involved because they take care of everything. What did you find most impressive about them? They’re very reliable. I can trust them to do their job without having to micromanage or push them. Are there any areas they could improve? No, I’m happy with them overall. Do you have any advice for potential customers? Let Joshua draw from his expertise and share insights that will help your business. --- #### Email Marketing for Consumer Beauty Product Company **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Nov. 2019 - Mar. 2020 **Project Summary**: Chronos Agency established an email marketing system for a beauty product company.  **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Owner, Consumer Beauty Product Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 8, 2020 **Feedback Summary**: The client achieved its goals — grow email marketing revenue by 20% in three months — one month early thanks to Chronos Agency’s efforts. The team kept in constant communication, sending monthly reports, twice-monthly schedules, and rapid replies to questions. ""Chronos Agency is affordable and quite experienced." " **BACKGROUND** Introduce your business and what you do there. I’m the owner of a consumer beauty product company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? We had just started our Shopify store and needed help with email marketing. **SOLUTION** What was the scope of their involvement? Chronos Agency set up our email marketing.  What is the team composition? There are 5–10 people, including a project manager, some designers, and copywriters. How did you come to work with Chronos Agency? I knew that someone in the dropshipping niche was using their marketing service and thought highly of them. They were affordable for us and we felt they were a good fit. How much have you invested with them? We spent $20,000. What is the status of this engagement? The project ran from November 2019–March 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our goal was to increase our email marketing revenue by 20% in three months. We saw the goal in the second month.  How did Chronos Agency perform from a project management standpoint? We communicated on at least a weekly basis over Slack. They were responsive if we have questions. We were satisfied with their project management. What did you find most impressive about them? Chronos Agency was affordable for us compared to other agencies. They got back with us pretty quickly. Every 1–2 weeks, they had the next month’s schedule ready to share with us. They sent us monthly reports as well. We’re pleased with them. Are there any areas they could improve? They need to improve their graphic design. There could be less text and more graphics. There’s room to improve in their copywriting as well. Do you have any advice for potential customers? I recommended Chronos Agency to at least two of my friends to them. It’s so important to have an email marketing agency because it’s not easy for brands to do it in-house at the beginning. Chronos Agency is affordable and quite experienced. They can help you build up the whole email marketing system. --- #### Email Marketing for E-Commerce Company **The Project** - Services: Content Marketing, Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: Apr. 2018 - Ongoing **Project Summary**: Chronos Agency provided email marketing services using Klaviyo. Their messages included original design work and copywriting.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, E-Commerce Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 31, 2020 **Feedback Summary**:  As a result of Chronos Agency’s work, the client has been able to drive more revenue. The team is easy to communicate with and streamlines the process. They’re reliable, consistent, and true to their word.  ""The ease of use they offered us through their process was impressive." " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of an e-commerce company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? We didn’t have any in-house email marketing team, so we brought on Chronos Agency to assist us.  **SOLUTION** What was the scope of their involvement? They covered full-scale email marketing, including copywriting and creative design for our messages. The emails were distributed to customers who had opted in to email marketing through Klaviyo.  They provide a business proposal for each email that they want to send out. Then, they create a mockup of what the email would look like. After getting our team’s approval, they send it out.  What is the team composition?  We had two main points of contact, but the team was about seven people in total.  How did you come to work with Chronos Agency? We received a referral from a colleague who put us in contact with the CEO, Josh.  How much have you invested with them? We’ve spent upwards of $50,000. What is the status of this engagement? We started working together in mid-2018, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’re reliable and consistent. They always deliver on promises. Their emails bolster our revenue each month, more so than what we could've done alone.  How did Chronos Agency perform from a project management standpoint? They were always responsive and easy to connect with when I needed to jump on a call with them or make any changes. Their weekly reports were organized and easy to understand. I never felt like there was any confusion working with them. Everything was very clear. We use a dedicated Slack channel to communicate with them, in addition to phone calls. What did you find most impressive about them? The ease of use they offered us through their process was impressive. It was easy to set everything up and they handle the whole process for us, which simplifies our work.  Are there any areas they could improve? They could improve their copywriting skills, though there are never any major mistakes. Do you have any advice for potential customers? They’re open to walk through everything and tailor their approach to your business needs. We typically take a hands-off approach, but they’re open to other approaches as well.  --- #### Email Marketing for Media Firm **The Project** - Services: Content Marketing - Project size: Confidential - Project length: Jan. 2019 - Ongoing **Project Summary**: Chronos Agency provides email marketing services to a media firm to drive customer retention and conversion rates. They produce content, which has to do with everything from reminders to new service offerings. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager, Overheat Media - Industry: Arts, entertainment & music - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 6, 2019 **Feedback Summary**: Internal stakeholders are highly satisfied with Chronos Agency’s work so far, which has increased the number of return customers and the overall e-commerce conversion rate. The team is responsive and always available to answer questions. "“They find our customers and are able to convert them.” " **BACKGROUND** Introduce your business and what you do there. I’m the marketing manager at Overheat Media, a media firm. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? We needed someone to do our email marketing so that we could get more return customers. **SOLUTION** What was the scope of their involvement? Chronos Agency takes care of our email marketing. The content covers everything, from new services to reminders. What is the team composition? I don’t know how many people worked on the account. How did you come to work with Chronos Agency? Overheat Media was already working with them when I started. What is the status of this engagement? We started working together in 2019, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We are satisfied with our e-commerce conversion rate and the number of returning customers that we’re seeing. How did Chronos Agency perform from a project management standpoint? So far, it’s been good. We communicate through Slack. There’s always someone to answer our questions. What did you find most impressive about them? They find our customers and are able to convert them. We’re very happy with the results. Are there any areas they could improve? The traffic could be better than it is. How they use our branding guidelines and their tone of voice could also be better. Other than that, everything is perfect. Do you have any advice for potential customers? Communicate clearly what you’re looking for. --- #### Email Marketing for Big Data Company **The Project** - Services: Content Marketing - Project size: $200,000 to $999,999 - Project length: Jan. 2018 - Ongoing **Project Summary**: Chronos Agency provides ongoing marketing service across multiple platforms including email, SMS, and Facebook messenger. The content focuses on specific promotions and top-selling products. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CMO, Treexor - Industry: Information technology - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 18, 2019 **Feedback Summary**: Revenue has increased markedly since Chronos Agency came onboard. They offer original ideas regularly and fulfill requests for analytics quickly. Customers can expect a partner that’s committed to deadlines.   ""They’re very proactive, giving us suggestions and ideas that they think will work for our specific industry..."  " **BACKGROUND** Introduce your business and what you do there. I am the CMO of Treexor. We are based in Tenerife, Spain and we operate different projects, one of them being e-commerce. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? We needed to outsource our email marketing. **SOLUTION** What was the scope of their involvement? They did all of the email marketing for us regarding all of the automated flows set up for Shopify, as well as separate email campaigns that they launched every week. For these, they would push specific products that we needed to sell or any top sellers or special promotions. Aside from that, they also did SMS marketing as well as Facebook messenger marketing. We have multiple stores where we sell fashion and fashion accessories, and they run all of our stores for us when it comes to email marketing.    How did you come to work with Chronos Agency? We found out that Chronos was doing email marketing for a couple of companies that we know, and due to time resources, it made more sense to outsource our email marketing to a company that we knew and had heard good, trusted feedback about. We also had interviews with a few other companies and decided what Chronos were offering and what they were charging made the most sense. How much have you invested in them? We have spent $313,000 since we started with them. What is the status of this engagement? We’ve been working with them since January 2018. We have a few fewer stores running with them, but that is due to our internal team and nothing to do with them. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Since starting to work with them, we’ve had an 11.3 ROI, which is very good. They have generated very good results for us. After an increase within the first two months, it gradually grew bigger and bigger. How did Chronos Agency perform from a project management standpoint? They were very efficient. We have no problems regarding any deadlines or analytics that we need. They’re always very quick to answer any of our queries and good at giving us reports and details that breakdown how the campaigns are performing. We use Slack to communicate. What did you find most impressive about them? They’re very proactive, giving us suggestions and ideas that they think will work for our specific industry and the stores we run. This is very helpful in bringing new ideas to the team. We review them launch some of those ideas. Are there any areas they could improve? No, I don’t think so. I think they have done a very good job and I don’t have any negative feedback to give them. --- #### Email Marketing for Fashion Brand **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Mar. 2019 - Ongoing **Project Summary**: Chronos Agency manages email marketing for a niche fashion brand. They create standardized flows, schedule campaigns, and ensure brand cohesion as new collections are released. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 3.0 - Willing to Refer: 4.0 **The Reviewer** Founder, Fashion Brand - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 9, 2019 **Feedback Summary**: Email marketing now generates 19% of sales. Chronos Agency is communicative, flexible, and helpful. They share a lot of knowledge about best practices, and they take the lead in campaigns. "“They work very closely with us, and they provide all the designers and resources we need.” " **BACKGROUND** Introduce your business and what you do there. My partner and I founded an apparel brand. We primarily work in female fashion in a Korean and Japanese niche. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? We were doing our own email marketing, but we didn't have many regularly scheduled email blasts. We turned to Chronos Agency to help with flows, testing, and email management. **SOLUTION** What was the scope of their involvement? When we hired them, Shopify was going through an overhaul of their email software. Chronos Agency helped us move from MailChimp to Conversio. They created standardized flows that helped customize how we marketed to our various clients. They also helped us schedule campaigns, and they managed all our content creation. If we released a new collection, they made changes to make sure our brand was cohesive. What is the team composition? I think they have a specialized team for each client. We had designated designers, and our Slack group had around twelve people, led by their two agency leads. How did you come to work with Chronos Agency? We went to a conference, and we met their founder there. Chronos Agency was highly recommended, and we decided to test them out. How much have you invested with them? We've spent $12,000-$13,000 so far. What is the status of this engagement? We started working together in March 2019, and they still work with us. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Before we started working together, we had no flows installed. Email marketing now generates about 19% of our sales. How did Chronos Agency perform from a project management standpoint? Their communication is good. We have monthly calls to discuss past successes and goals for the coming month. We also have a Google Sheet that outlines campaigns, and most of our daily communication is through Slack. What did you find most impressive about them? They work very closely with us, and they provide all the designers and resources we need. That is very helpful, and we can be fairly hands-off. Are there any areas they could improve? Their pricing is high, but they do a lot of work for us. Do you have any advice for potential customers? Try them out. They're very flexible, and scaling is very simple. We've learned a lot from them, and I'm sure they'd help any of their clients as much as they've helped us. --- #### Email Marketing Support for Hair Care Company **The Project** - Services: Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: Oct. 2018 - Sep. 2019 **Project Summary**: Chronos Agency provided email marketing improvements for a hair care company. They optimized automated email processes and increased deliverability. They also developed new graphics and landing pages. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Marketing, Kerotin Hair Care - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 18, 2019 **Feedback Summary**: The vendor’s efforts generated a sizeable ROI. Chronos Agency successfully implemented new email marketing mechanisms and processes. Communicative and responsive, their team worked effectively in improving the client’s campaigns. "“Their team expertly mapped out the entire process." " **BACKGROUND** Introduce your business and what you do there. I am a director at Kerotin Hair Care, primarily focusing on marketing efforts. That includes promos and email marketing. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency? During the 2018 holiday season, we noticed that our email marketing performance was down. Our deliverability issues were decreasing and our list was growing, but we weren’t seeing results. **SOLUTION** What was the scope of their involvement? They worked on increasing email deliverability, improving our open rates, and segmenting our email list. This allowed us to optimize who we were sending our emails to. After that, they constructed refined our automation tools. They also helped us put together SMS messaging and Facebook Messenger contacts. It was a hands-off process on our end. They designed all the emails, developed graphics, and built landing pages. Their team took the lead in organizing campaigns. What is the team composition? We had a project manager/lead contractor that helped us coordinate our efforts and map out campaigns. We also had another person who worked on graphic design and ensured the graphics would go out on time. Josh (Owner, Chronos Agency) brought us on board. There were maybe other copywriters and people working under that team. How did you come to work with Chronos Agency? There’s a few Facebook groups and my business partner came across them. They were highly recommended in the e-commerce space. We looked around for different agencies and decided they were a good fit. Chronos Agency was proficient in Klavio, so we decided to move forward. How much have you invested with them? The total investment was $51,000. What is the status of this engagement? We started working in October 2018. The project ended in September 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? In terms of revenue, we made $760,000, a great return on investment. There was a ton of work that went into that number. They were very good at sequencing emails to specifically target holiday sales. Their team expertly mapped out the entire process. When they send the email, it’s not just a single email, but a four or five-part series. How did Chronos Agency perform from a project management standpoint? The project manager was running day-to-day operations and managing the content. Everything was done with Google Suite products and Slack. We were able to track the progress as we were working on it. They were easily accessible and always open to conversation. What did you find most impressive about them? Chronos Agency was very willing to take the reins and take the lead on the project. They knew what we were asking and able to map everything out so we can focus on other parts of the business. Their team was also highly reliable. All work was completed on the timeframe we agreed upon. If there were any issues, they’d reach out and keep the lines of communication open. Are there any areas they could improve? During the process, we were restricting parts of our company, including our brand book and graphics. I think being able to organize the project a little better to improve clarity would’ve been helpful. We were also working in different time zones, which made it difficult to make changes in real-time. I also thought the turnaround time on graphics could be a great faster. Sometimes we’d have the email ready, but we couldn’t send it out because the graphics were still in progress. Do you have any advice for potential customers? They know what they’re doing and they’re good at what they’re doing, so you should just have a solid brand mission from the beginning. Knowing which audiences you are targeting and being consistent from the beginning will help make everything else easier. Knowing what you want makes the whole process more fluid. The more information about your brand and what your selling you can give, the better it will be. --- #### Email Marketing for Custom Gift Accessories Company **The Project** - Services: Content Marketing - Project size: $10,000 to $49,999 - Project length: Dec. 2018 - Ongoing **Project Summary**: Chronos Agency provides ongoing email marketing services for a gift accessories company. They handle content and graphics, as well as automated scheduling. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO, Gift Accessories Company - Industry: Retail - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 20, 2019 **Feedback Summary**: Revenue from email has increased dramatically since the engagement began. Chronos Agency provides full-service project management and quality deliverables. Their understanding of email marketing technologies helps them meet deadlines and respond quickly to any technical concerns that arise. ""Chronos Agency delivers good results without me having to think much about email marketing." " **BACKGROUND** Introduce your business and what you do there.  I’m the CEO of a gift accessories company. I started the company about a year ago. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency?  I was looking for somebody to run our email campaigns because that’s not my forte. **SOLUTION** What was the scope of their involvement?  Chronos Agency primarily handles our email marketing. They do all the copywriting and graphics for each email. They have complete access to our customer database through Klaviyo. Whenever a customer makes a purchase or signs up online, they’re dynamically put on a list for follow up via email.  It's a pretty automated system. They have multiple flows that are segmented depending on actions by the customer. A customer that makes one purchase gets a different email than a customer that makes multiple purchases. Some campaigns that go to everybody, such as holiday sales. Chronos Agency also builds landing pages on our website as needed. What is the team composition?  I work with around 7 people including an account manager, two graphic designers, two copywriters, and two email builders.  How did you come to work with Chronos Agency?  Originally I found out about them through a mutual friend who’s also an e-commerce business owner. They were quite successful with email marketing so I scheduled a meeting with Chronos Agency. We did an online call for me to explain my business and walk through everything that I needed.  I was considering a number of other firms. I was looking for someone local to Los Angeles, but those agencies wanted to charge a lot of money upfront. I liked that Chronos Agency was more cost efficient. It also made me comfortable that they had a warm referral.  How much have you invested with them? We’ve spent about $28,000. What is the status of this engagement?  Work began in December 2018 and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? A good benchmark for an e-commerce brand is that minimum revenue from email should be around 10%. In an average month, I've seen anywhere between 20%–40% in email revenue since working with Chronos Agency. The emails themselves look really good, and I’m happy with the content and the graphics. Chronos Agency doesn’t just constantly send sales emails. Most of our emails are content-based and about our brand. They’ll write tips on how to improve health, relationships, or energy. So while they've done an excellent job in terms of revenue, they’ve even more impressively built our brand equity. Continuously engaging our audience is the most valuable part of their service. I’m using them now for more than one company, and they're doing fantastic on both. How did Chronos Agency perform from a project management standpoint?  They handle everything to the point where I’m not currently involved in the day-to-day process. I haven't had to open Klaviyo in months. I've given them full creative control. Chronos Agency delivers good results without me having to think much about email marketing.  We have a Slack channel we use for communication. Once or twice I’ve seen them make a typo. I'll send them a screenshot and let them know. I've never had to reach out on any other platform in order to get an issue resolved. Chronos Agency operates out of Singapore but they get back to me as soon as possible. In terms of project management, I trust that they know better than I do. They adhere to my brand standards and allow me to focus on other tasks.  What did you find most impressive about them?  I like how flexible they are. I do a lot of digital marketing for other companies. Some customers ask me for email help as well. I’ve been able to leverage Chronos Agency to work with my clients. They're very flexible in terms of the financial side of our partnership agreements. They're willing to adjust their take to match what the client is giving me. The whole team is super nice compared to a lot of other agencies out there. Are there any areas they could improve?  Honestly, no, I can't think of anything. It's been great so far.  Do you have any advice for potential customers?  Be prepared that bringing on an agency is basically having another arm of your business. Bringing on an email team can be costly. Make sure your customer base is primed to purchase products from emails and that your business is set up to get recurring purchases. Otherwise it’s going to be a waste of your money and your time. Set up the right way in order to make sure that you get the maximum value. --- #### Email Marketing for Fitness Equipment Company **The Project** - Services: Email Marketing - Project size: Confidential - Project length: Oct. 2025 - Feb. 2026 **Project Summary**: Chronos Agency helped a fitness equipment company fill a gap in their email campaign coverage. Their work focused on the client's email campaign strategy and execution. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Head of Growth, Northern Fitness - Industry: Fitness - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Mar 2, 2026 **Feedback Summary**: Chronos Agency's efforts helped the client increase their revenue, marking the project's success. The team delivered on time and communicated effectively via virtual meetings. The client also praised the team's smooth execution and strategizing skills. ""Miles was a great partner in executing and strategizing."" **BACKGROUND** Introduce your business and what you do there.I’m the head of growth at Northern Fitness, a company that provides customizable fitness equipment and solutions. We help customers design and create their ideal workout spaces to fit their lifestyle, space, and budget. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency?We needed help filling a gap in our campaign coverage while we hired internally. **SOLUTION** What was the scope of their involvement?Chronos Agency helped us with our email campaign strategy and execution.What is the team composition?We worked with 2–5 teammates from Chronos Agency.How did you come to work with Chronos Agency?Chronos Agency was referred to me.What is the status of this engagement?We worked together from October 2025–February 2026. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Chronos Agency's work helped us increase our revenue.How did Chronos Agency perform from a project management standpoint?Chronos Agency delivered on time. We communicated via virtual meetings.What did you find most impressive about them?Miles was a great partner in executing and strategizing.Are there any areas they could improve?I didn't think there was anything they could improve on. --- #### Email Marketing for Musical Instrument Company **The Project** - Services: Email Marketing - Project size: Confidential - Project length: Jan. 2022 - Jan. 2026 **Project Summary**: Chronos Agency executed an email marketing strategy for a musical instrument company. The team created email campaigns for promotions, new product announcements, event marketing, and customer onboarding. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Digital Marketing Lead, Musical Instrument Company - Industry: Arts, entertainment & music - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jan 26, 2026 **Feedback Summary**: Chronos Agency's work increased the client's email sends, purchases, and revenue. The team was dedicated to delivering good-quality work on time. They took feedback well and were described as punctual. The client communicated with them through virtual meetings, emails, and messaging apps. ""I was impressed by the dedication of Chronos Agency's staff to deliver good-quality work on time."" **BACKGROUND** Introduce your business and what you do there.I'm the digital marketing lead of a global group of music brands that creates innovative instruments, gear, and experiences for musicians. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Chronos Agency?We needed to revamp our email marketing strategy. **SOLUTION** What was the scope of their involvement?Chronos Agency designed our email marketing strategy, designed emails, and drafted campaigns and flows across multiple accounts and countries. The team created a wide variety of email campaigns, including promotions, new product announcements, event marketing, customer onboarding, and LTV.What is the team composition?We worked with up to 5 members of Chronos Agency's team.How did you come to work with Chronos Agency?Someone else did the deal with Chronos Agency, left the company, and the account fell to me.What is the status of this engagement?We worked with Chronos Agency from January 2022–January 2026. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Chronos Agency's work increased our emails sent, quality and design of our emails, purchases, and revenue.How did Chronos Agency perform from a project management standpoint?Chronos Agency's project management was very punctual. We communicated through virtual meetings, emails, and messaging apps.What did you find most impressive about them?I was impressed by the dedication of Chronos Agency's staff to deliver good-quality work on time. The team took feedback well and delivered superb work.Are there any areas they could improve?I can't think of anything for Chronos Agency to improve. --- #### Email & SMS Marketing for Pet Products Business **The Project** - Services: Email Marketing, SMS Marketing - Project size: Confidential - Project length: Oct. 2024 - Ongoing **Project Summary**: Chronos Agency provides email and SMS marketing services for a pet products business. The team has built email and SMS flows, sent email marketing campaigns, and optimized the email sending rating. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO, Pet Products Business - Industry: eCommerce - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Aug 10, 2025 **Feedback Summary**: Chronos Agency has successfully helped the client automate their email marketing, resulting in increased overall brand revenue. The team has delivered work on time and communicated effectively through Slack. The client has also praised the team's strong sense of teamwork. ""Everything is delivered on time."" **BACKGROUND** Please describe your company and position. I am the CEO of an ecommerce company Describe what your company does in a single sentence.Sell pet products  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Automate email marketingIncrease revenue **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?High ratingsGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Build email and SMS flowsSend email marketing campaigns Increase overall revenue generated by email and SMS marketingOptimize email sending ratingKeep updated and communicate via Slack **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Automated email marketing increases overall brand revenue. Describe their project management. Did they deliver items on time? How did they respond to your needs?Everything is delivered on time What was your primary form of communication with Chronos Agency?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Teamwork skillsAre there any areas for improvement or something Chronos Agency could have done differently?More automation and less hands-on and in constant need of approvals.  --- #### Email Mktg, Copywriting & Graphic Design for E-Commerce Co **The Project** - Services: Content Writing Services, Email Marketing, Graphic Design - Project size: $200,000 to $999,999 - Project length: Jan. 2024 - Ongoing **Project Summary**: Chronos Agency manages email campaigns for an e-commerce company. The team is responsible for creating click funnels, tracking conversions, handling copy text, designing graphics, and suggesting content. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 3.0 - Willing to Refer: 4.0 **The Reviewer** Partner, E-Commerce Company - Industry: eCommerce - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 4, 2025 **Feedback Summary**: Chronos Agency's work has met the client's expectations. The team delivers on time, responds to needs, provides easy-to-understand reports, and adjusts to feedback, communicating via virtual meetings, emails, and messages. Their professionalism, adaptability, and flexibility are impressive. ""They're very flexible in tailoring to our needs."" **BACKGROUND** Please describe your company and position.I am the Partner of an e-commerce companyDescribe what your company does in a single sentence.Produces customizable products.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Create click funnelsManage email campaignsTrack results and conversions **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?Because Chronos was recommended to usHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Building click funnels, email campaigns and retargeting campaigns, creatives for email including graphic, copy text, and suggesting sales and marketing content.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?All the reporting that Chronos provides is clear and easy to understand. Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes. Always right on time and as expected. Always willing to adjust plans if something doesn't seem like a good fit. What was your primary form of communication with Chronos Agency?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Professionalism and adaptability. They're very flexible in tailoring to our needs.Are there any areas for improvement or something Chronos Agency could have done differently?Not really. Like any business we are always looking for ways occomish the tasks at hand in a more cost efficient way, but so far it has remained a good fit.  --- #### Email Marketing Services for Online Furniture Business **The Project** - Services: Email Marketing - Project size: $50,000 to $199,999 - Project length: Apr. 2024 - May 2025 **Project Summary**: Chronos Agency provided email marketing services for an online furniture business. The team redesigned the client's email flows and campaigns and optimized the content and segmentations. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Marketing Manager, Online Furniture Business - Industry: eCommerce - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 28, 2025 **Feedback Summary**: Chronos Agency's work helped the client achieve substantial YoY growth in email revenue. The team delivered items on time without sacrificing quality. Moreover, they were quick to respond to queries and concerns and adapt to last-minute changes. Their willingness to go the extra mile stood out. ""They were really willing to go above and beyond for us."" **BACKGROUND** Please describe your company and position. I am the Marketing Manager of an ecommerce company Describe what your company does in a single sentence.Stylish and affordable furniture, purely online **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Increase email revenueRedesign email campaignsRedesign email flows **SOLUTION** How did you find Chronos Agency?Already partnered before I joinedWhy did you select Chronos Agency over others?Already incumbent when I joinedHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Chronos redesigned all our email flows and campaigns, optimising the content and creative look and feel. They also improved the personalisation and segmentation of our emails, and finally optimised lead capture via our website.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Substantial YoY growth of email revenue, particularly from welcome flow and campaignsDescribe their project management. Did they deliver items on time? How did they respond to your needs?Chronos always work promptly and deliver items on time or ahead of time. They are very quick to respond to our needs and adapt to last minute changes. What was your primary form of communication with Chronos Agency?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The service of the account manager. They were really willing to go above and beyond for us and do whatever is necessary to work towards our goalsAre there any areas for improvement or something Chronos Agency could have done differently?Avoiding being too discount driven with flow incentives, rather trying to apply a strategic approach to engaging content and expert segmentation to reach our targets.  --- #### Email Marketing for Furniture Retailer **The Project** - Services: Email Marketing - Project size: Confidential - Project length: Jan. 2023 - Mar. 2025 **Project Summary**: Chronos Agency provided email marketing services for a furniture retailer. The team was responsible for managing the client's account, optimizing email flows, and running four campaigns per month. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Department Manager, Australian Furniture Warehouse - Industry: Retail - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 12, 2025 **Feedback Summary**: Chronos Agency consistently improved the client's monthly revenue YoY. The team was always on time, even planning content calendars a month ahead. They also communicated effectively through email, messaging apps, and online meetings. ""Their communication was always on point."" **BACKGROUND** Please describe your company and position.I am the Department Manager of Australian Furniture WarehouseDescribe what your company does in a single sentence.Furniture retailers **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Revenue targetsFlows optimisationAccount management **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?High ratingsHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.emial marketing - flows optimisation and 4 campaigns per month  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Monthly revenue generated by Chronos has been consistently good and improving year on yearDescribe their project management. Did they deliver items on time? How did they respond to your needs?Always on time with content calendars a month ahead What was your primary form of communication with Chronos Agency?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their communication was always on point.Are there any areas for improvement or something Chronos Agency could have done differently?No --- #### Email Marketing for Consumer Products Company **The Project** - Services: Email Marketing - Project size: Less than $10,000 - Project length: Oct. 2024 - Ongoing **Project Summary**: Chronos Agency handles a consumer products company's email marketing efforts. They set up email flows and manage EDM campaigns to help grow the client's flows. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** General Manager, EcoTraveller - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Nov 11, 2024 **Feedback Summary**: Chronos Agency has delivered consistent email marketing campaigns, resulting in increased revenue. The team has onboarded quickly and understands the client's brand. Their communication is clear and timely. The client also praises the agency's detailed reporting on monthly metrics. ""We appreciate their excellent feedback and reporting on the monthly metrics."" **BACKGROUND** Please describe your company and position.I am the General Manager of EcoTravellerDescribe what your company does in a single sentence.Portable Toilet treatment products **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Set up the email flowsIncrease revenue from EDMsUpdate existing flows to new branding **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?High ratingsPricing fit our budgetGood value for costReferred to meHow many teammates from Chronos Agency were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.We engaged Chronos to provide consistent EDM campaigns and to help grow our flows.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Consistemd EDM'sIncrease in revenue from EDM'sIncrease in revenue for flowsDescribe their project management. Did they deliver items on time? How did they respond to your needs?Onboarding was very good and they got up to speed quite quickly with what we wanted and undertsnding our brand. The communication was clear and timely and they were quick to make any suggested changes. What was your primary form of communication with Chronos Agency?Virtual MeetingWhat did you find most impressive or unique about this company?We appreciate their excellent feedback and reporting on the monthly metrics. The reporting was easy to understand and the key metrics were presented with detail behind the numbers.Are there any areas for improvement or something Chronos Agency could have done differently?Not at the moment. Any changes we have suggested along the way have been quickly implemented.  --- #### Email Marketing for Advertising Company **The Project** - Services: Email Marketing - Project size: $10,000 to $49,999 - Project length: Jan. 2024 - Ongoing **Project Summary**: Chronos Agency provides email marketing services for an advertising company. The team designs and implements email campaigns to help the client increase their revenue. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Media Communications - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 1, 2024 **Feedback Summary**: Thanks to Chronos Agency's efforts, the client has increased their revenue and decreased their internal expenses. The team is always on time and pays attention to detail. Their monthly reports and creative designs are commendable. ""Their attention to detail and monthly reporting are impressive."" **BACKGROUND** Please describe your company and position.I am the CEO of Media CommunicationsDescribe what your company does in a single sentence.Media Communications is an Advertiser Specializing in Health, Beauty, Sleep, Home and Ecom Affiliate Programs. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Increase revenue **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?Good value for costReferred to meHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Design and implement email campaigns **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Increased Revenue from Email CampaignsDecreased internal expense from internal managment of the programDescribe their project management. Did they deliver items on time? How did they respond to your needs?Always on timegreat creative design and contentalways responsiveWhat was your primary form of communication with Chronos Agency?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their attention to detail and monthly reporting are impressive.Are there any areas for improvement or something Chronos Agency could have done differently?none --- #### Email Marketing Services for Women's Clothing Retailer **The Project** - Services: Email Marketing - Project size: Confidential - Project length: May 2024 - Ongoing **Project Summary**: Chronos Agency provides email marketing services for a women's clothing retailer. The team curates and manages all the emails for the client's business. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Owner, Cleo Centric - Industry: Retail - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 27, 2024 **Feedback Summary**: Chronos Agency's emails are well-designed and interactive. The team is timely, communicative, and professional. They're also collaborative and provide expert suggestions on email creation. The client praises the team's work and has no complaints about their services. ""They give their expert suggestions and we love to take advice from them on what emails to create."" **BACKGROUND** Please describe your company and position.I am the Owner of Cleo CentricDescribe what your company does in a single sentence.we are a womens clothing retailer- online and brick and mortar **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?email marketing **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?Referred to meHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.manage/curate all emails for our business  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?they curate very well designed and interactive trendy emails. They are great communicators Describe their project management. Did they deliver items on time? How did they respond to your needs?they are very timely and are #1 agency in communication and professionalism What was your primary form of communication with Chronos Agency?Email or Messaging AppWhat did you find most impressive or unique about this company?they have a team for everything and are very good at collaborating with us as a brand. they give their expert suggestions and we love to take advice from them on what emails to create Are there any areas for improvement or something Chronos Agency could have done differently?none  --- #### Email & SMS Marketing for Jewelry Company **The Project** - Services: Email Marketing, Marketing Strategy, SMS Marketing - Project size: $50,000 to $199,999 - Project length: Sep. 2022 - Ongoing **Project Summary**: Chronos Agency provides email and SMS marketing services for a jewelry company. The team is responsible for setting up the client's email and SMS flows and sending campaigns. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** CEO, Jewelry Company - Industry: eCommerce - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 23, 2024 **Feedback Summary**: Chronos Agency's work has increased the client's revenue derived from email and SMS campaigns. The team delivers high-quality results on time and maintains communication with the client through email and messaging apps. ""The results Chronos Agency has produced for us have been impressive."" **BACKGROUND** Please describe your company and position.I am the CEO of a jewelry companyDescribe what your company does in a single sentence.Sell meaningful jewelry **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Manage our email/sms **SOLUTION** How did you find Chronos Agency?Online SearchWhy did you select Chronos Agency over others?High ratingsHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Setup our email/sms flowsSend campaigns **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Percentage of revenue derived from email/smsDescribe their project management. Did they deliver items on time? How did they respond to your needs?Timing was goodWhat was your primary form of communication with Chronos Agency?Email or Messaging AppWhat did you find most impressive or unique about this company?The results Chronos Agency has produced for us have been impressive.Are there any areas for improvement or something Chronos Agency could have done differently?No, theyre great --- #### Email Marketing for Wellness & Fitness Company **The Project** - Services: Email Marketing, SMS Marketing - Project size: Confidential - Project length: Jan. 2020 - Ongoing **Project Summary**: Chronos Agency provides ongoing email and SMS marketing for a wellness and fitness company. The team standardizes the flows and adds more emails to increase revenue and subscribers. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Manager, Wellness & Fitness Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 28, 2024 **Feedback Summary**: Thanks to Chronos Agency’s efforts, email and SMS lists by campaigns and flows increased the number of subscribers and customer revenue. The team responsively addressed all the project needs. Overall, they were helpful and responsive.  ""They deliver items on time and are responsive to our needs."" **BACKGROUND** Please describe your company and position. I am the Manager of a wellness & fitness company Describe what your company does in a single sentence.The Amino Company was founded by the world leaders in amino acid clinical research for the purpose of conducting cutting-edge medical research on amino-acid based products. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Email and SMS part to improve the performance **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?Pricing fit our budgetGood value for costReferred to meCompany values alignedHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.To standardize the flows and add more emails to increase revenueTo increase the number of SMS subscribers **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?maintain our email list and SMS list by campaigns and flowsincrease our number of email subscribers and SMS subscribers by pop up and social postincrease the revenue from our customersDescribe their project management. Did they deliver items on time? How did they respond to your needs?Yes, they deliver items on time and are responsive to our needsWhat was your primary form of communication with Chronos Agency?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Responsive and helpfulAre there any areas for improvement or something Chronos Agency could have done differently?It would be great to come up more unique strategies and ideas --- #### Email Marketing for Beauty & Cosmetics Company **The Project** - Services: Email Marketing - Project size: $50,000 to $199,999 - Project length: Jan. - May 2024 **Project Summary**: Chronos Agency provided email marketing services for a beauty and cosmetics company. The team was responsible for assisting the client in increasing the client's sales, driving traffic, and generating sales. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Brand Strategist & SMM Manager, Beauty & Cosmetics Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Apr 30, 2024 **Feedback Summary**: Thanks to Chronos Agency's efforts, the client saw open rates and sales conversion increase significantly. The team provided prompt responses and delivered exceptional work throughout the workflow. Moreover, Chronos Agency's friendly and approachable approach ensured the project's success. ""Their friendly and approachable team has made a positive impression on us."" **BACKGROUND** Please describe your company and position.I am the Brand strategist and social media marketing manager of a beauty & cosmetics company Describe what your company does in a single sentence.Our company is focused on providing hair care solutions. Specializing in products infused with keratin, it aims to enhance hair strength, elasticity, and shine. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Increase sales through email marketing **SOLUTION** How did you find Chronos Agency?Online SearchWhy did you select Chronos Agency over others?High ratingsGreat culture fitCompany values alignedHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Chronos agency is responsible for helping us increasing their sales, drive website traffic and generate sales through email marketing **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?-Klaviyo click, open rates and sales conversion from emails they've producedDescribe their project management. Did they deliver items on time? How did they respond to your needs?We highly appreciate Chrono's agency for their exceptional work ethic and prompt response to our concerns. Their friendly and approachable team has made a positive impression on us, and we look forward to work with them again soon.What was your primary form of communication with Chronos Agency?Email or Messaging AppWhat did you find most impressive or unique about this company?Their friendly and approachable team has made a positive impression on usAre there any areas for improvement or something Chronos Agency could have done differently?None at the moment --- #### Email Marketing for E-Commerce Brand **The Project** - Services: Email Marketing - Project size: $10,000 to $49,999 - Project length: Nov. 2023 - Apr. 2024 **Project Summary**: Chronos Agency was hired by an e-commerce brand to create and optimize their email flows. They were also tasked with creating new email campaigns every week. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** CEO, E-Commerce Brand - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Apr 16, 2024 **Feedback Summary**: Chronos Agency's work resulted in increased email revenue and profit, exceeding expectations. The team worked efficiently and promptly addressed issues and concerns throughout. Above all, they impressed the client with their excellent quality work and quick turnaround time. ""We were impressed with their good quality work and speed!"" **BACKGROUND** Please describe your company and position.I am the ceo of a consumer products company Describe what your company does in a single sentence.Ecommerce brand **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?More Email RevenueIncrease LTV **SOLUTION** How did you find Chronos Agency?Online SearchReferralWhy did you select Chronos Agency over others?High ratingsHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Created and optimized email flows Created email campaigns every week **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Increased email revenue + profitsDescribe their project management. Did they deliver items on time? How did they respond to your needs?They worked really fast and reacted very fast when I requested a changeWhat was your primary form of communication with Chronos Agency?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We were impressed with their good quality work and speed!Are there any areas for improvement or something Chronos Agency could have done differently?Work was good --- #### Email Marketing for Wellness Company **The Project** - Services: Email Marketing - Project size: Confidential - Project length: Jan. 2019 - Ongoing **Project Summary**: Chronos Agency provides email and SMS marketing support for a wellness company. The goal is to improve the performance of the client's website. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Marketing Data Analyst, Wellness Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Mar 27, 2024 **Feedback Summary**: Thanks to Chronos Agency’s efforts, the client has seen an increase in their sales from email and SMS. The team has been professional and helpful, ensuring a seamless partnership. They communicate well and provide regular progress updates and feedback to ensure transparency. ""They are professional."" **BACKGROUND** Please describe your company and position. I am the Marketing Data Analyst of a wellness & fitness company Describe what your company does in a single sentence.The Amino Company was founded by the world leaders in amino acid clinical research for the purpose of conducting cutting-edge medical research on amino-acid based products. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Email and SMS part to improve the performance **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?Great culture fitGood value for costCompany values alignedHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Email and SMS marketing **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?sales from email and smsDescribe their project management. Did they deliver items on time? How did they respond to your needs?Yes, they are professional and helpfulWhat was your primary form of communication with Chronos Agency?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They are professionalAre there any areas for improvement or something Chronos Agency could have done differently?It would be great to test more strategies --- #### Email & SMS Marketing for Lighting Products Retailer **The Project** - Services: Ecommerce Marketing, Email Marketing, Mobile & App Marketing - Project size: Confidential - Project length: Aug. 2022 - Ongoing **Project Summary**: A lighting products retailer has hired Chronos Agency to provide email and SMS marketing. The team has created custom emails for 16 weeks, optimizes lead capture forms, and conducts monthly split testing. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Fenix Light Store LLC - Industry: eCommerce - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 21, 2024 **Feedback Summary**: Chronos Agency's email and SMS marketing work has translated into client revenue. The team responds to the project's needs via Slack or email in less than a day. They are impressively professional and knowledgeable in a wide range of services, from copywriting to technical setup. ""Chronos Agency has a knowledgeable and experienced team that can handle it all." **BACKGROUND** Please describe your company and position.I am an executive of Fenix Light Store LLCDescribe what your company does in a single sentence.Retailer of Fenix brand personal lighting products. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Increase sales through email and SMS marketingImprove quality of email and SMS marketing program **SOLUTION** How did you find Chronos Agency?Online SearchWhy did you select Chronos Agency over others?High ratingsHow many teammates from Chronos Agency were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Built-for-you Emails: Maximize revenue, LTV and loyalty with Email flows & campaigns that augment your marketing calendar. 28 Custom Emails for 16 weeks Built-for-you SMS: Scale revenue & engagement with high-converting SMS flows & campaigns: 12 Custom SMS for 16 weeks Optimized Lead Capture Forms: Build sign-up forms that maximize list growth and revenue Intermediate optimizations: Custom email + SMS lead captureStrategy & Alignment Meetings: Dedicated video calls to review progress & pulse on strategy & execution 45 minsMonthly Optimization & Split-Testing: Create a stronger revenue impact by targeting specific prospects & customers via engagement, monetary and behavior-centric segments. 1 Tests Hypothese 4 WeeksCommunication & Collaboration: Your Chronos account team is an extension of your company. Real-time via Slack (4-hr response window)Written Progress Updates: Never miss a beat and stay on top of progressWeekly Specialist Team: Hire a complete CRM & Retention team from day one. Strategist, Campaign Manager, Email Copywriter, Email Designer, QC team **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Revenue generated through email and SMS marketingDescribe their project management. Did they deliver items on time? How did they respond to your needs?Very responsive - respond in less than 24 hours via slack and/or email.What was your primary form of communication with Chronos Agency?Email or Messaging AppWhat did you find most impressive or unique about this company?Professional and knowledgeable in all matters related to email and SMS marketing - from copywriting to graphic work to technical setup and maintenance. Chronos Agency has a knowledgeable and experienced team that can handle it all.Are there any areas for improvement or something Chronos Agency could have done differently?none --- #### Email Marketing for E-Commerce Company **The Project** - Services: Email Marketing - Project size: $10,000 to $49,999 - Project length: Sep. 2023 - Ongoing **Project Summary**: An e-commerce company has hired Chronos Agency for email marketing. The team was tasked with creating email campaigns and flows to increase click rates and email revenue. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Mimi & Co - Industry: eCommerce - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Dec 8, 2023 **Feedback Summary**: Chronos Agency's work helped the client hit their first 10,000 campaign. Chronos Agency's team was always available for feedback and communication via virtual meetings. The client also praised the team's fast and personal onboarding process. ""The onboarding was so fast and personal."" **BACKGROUND** Please describe your company and position.I am the CEO of Mimi & CoDescribe what your company does in a single sentence.E-commerce **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Chronos Agency to accomplish?Increase email revenueSet up flowsIncrease click rate **SOLUTION** How did you find Chronos Agency?ReferralWhy did you select Chronos Agency over others?High ratingsReferred to meHow many teammates from Chronos Agency were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Email campaigns, flows **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We hit our first ever 10k campaignDescribe their project management. Did they deliver items on time? How did they respond to your needs?Always, always available forfeedbackWhat was your primary form of communication with Chronos Agency?Virtual MeetingWhat did you find most impressive or unique about this company?The onboarding was so fast and personalAre there any areas for improvement or something Chronos Agency could have done differently?Nope --- ## Portfolio & Awards ### We help great brands WIN! Everyone knows that email is the most powerful tool in digital marketing. Still, how many of us know how to get the maximum out of it?  📧 If you are a direct-to-consumer eCommerce brand that wants to unlock optimum customer lifetime value through your owned marketing channels (email, SMS, and mobile push), then look no further than Chronos Agency! 📈 Our team of passionate lifecycle marketing experts has helped hundreds of brands generate over $181 million in return from email alone, and our clients receive an average of 3500% ROI from our efforts.   ⬆️ If you want to take your revenue to the next level using your owned marketing channels (email, SMS, and push notifications), book a meeting with us at https://chronos.agency/appointment . No commitments, just free strategy. ### Steve Tan's Experience With Chronos Agency Serial entrepreneur, renowned dropshipper, and full-stack digital marketer, Steve Tan shared his experience working with Chronos Agency and the incredible results generated for his eCommerce store.  "In 3 months, Chronos tripled our email revenue. We’ve never looked back since, and the team helped us bring an extra $4M in profits. Email & SMS marketing is now our key profit drivers contributing to at least 20-30% of revenue. Our profit margin has easily doubled. It outperforms any channel." - Steve Tan ### 34% Email Revenue in 90 Days "They have increased our email marketing revenue 10 fold. They also continuously look for ways to optimise our email campaigns by A/B testing and testing different design changes. Finding a really good marketing company isn’t easy to do. Thats why I’m so happy we’ve found Chronos for our email marketing." - Ben McLean, Co-founder Benji Sleep’s emails were already converting. Their initial open rates, as well as click rates, were within industry standards. What we had to do was to enhance their emails and workflows so that they could leverage their customer lifecycle for better results. Here’s a super brief rundown of the tactics our team used: Optimizing post-purchase experience Focusing on the power of loyalty and referrals  Investing in new channels  ### 800% Increase in Monthly Email Performance "Week over week, email is one of our top 5 performing channels by revenue, and SMS is not far behind. It’s very consistent. We enjoy working with them and ultimately appreciate the success they are able to drive." - Shannon Wolfe, COO Here’s a quick rundown of just some of the strategies Chronos Agency implemented to help Truly Beauty reach these mindblowing numbers: A thorough subscriber targeting email program to leverage their specific lifestyle milestones Engaging audiences with fresh and relevant content Advanced segmentation and retargeting Running unique SMS messaging for acquisition, replenishment, and retention ### 170% Email Revenue Increase in 4 Months We've been able to continuously hit our revenue goals and exceed expectations. Flows, campaigns, and implementation are just something I don't have to worry about as we continue to scale. - Blake Van Putten, CEO and Founder Here’s a tiny peek at the strategies Chronos used to help CISE achieve its 170% email revenue boost: Advanced Segmentation and Retargeting Copywriting that adhered to the brand’s voice and tone Strategically planned monthly content calendars and campaigns Consistent A/B Testing on Flows and Campaigns ### 39% Revenue from Email & SMS for Hobby Brand Wyvern’s Hoard needed to jumpstart their email marketing in the hopes of boosting their customer retention. However, they soon realized that such a feat is best achieved by expanding their digital marketing efforts into multiple channels. After four years since partnering up with us, Wyvern’s Hoard now enjoys a steady stream of sustainable revenue from not just email but also SMS marketing. How did they manage to achieve sustainable and scalable revenue despite the pandemic? Read on to find out: https://chronos.agency/case-study/wyverns-hoard/ ### Up to 333% Increase in Open Rates Wellness brand SkinnyMe Tea needed a robust email marketing program that met their expected results. They wanted to revamp their email marketing workflow with a fresh new strategy, and we brewed the perfect concoction for them (pun intended). After partnering with Chronos Agency in 2020, SkinnyMe Tea has seen spectacular growth. Their average open rate for campaigns shot up to 30% from its original 5% before implementing our strategies. So how did we achieve these results? Continue reading to find out more: https://chronos.agency/case-study/skinnyme-tea/ ### 100% Increase in Placed Order Rates An edgy streetwear eCommerce store that doesn’t compromise on quality or creativity, Skoop Kommunity has been in the market since 2017. However, when it came to email marketing, they weren’t achieving the results they wanted. They wanted to maximize their email platform and increase revenue in the long run. This is where we came in. After partnering with Chronos Agency in 2021, Skoop Kommunity has built a loyal customer base while generating high email revenue. They generated up to 35% monthly store revenue from its original 0%. So how did we achieve these colorful results? Continue reading to find out more: https://chronos.agency/case-study/skoop-community/ ### Gourmet Brand Hits All-Time High in Email Revenue When Singapore-based gourmet brand The Golden Duck approached Chronos Agency, they were looking for a partner that could help them increase their online presence and create a marketing campaign that fits their needs. Fast forward to 2022–they make more than half of their revenue through email marketing alone! So how did they manage to achieve such scalable results despite the pandemic?  Read on to find out: https://chronos.agency/case-study/the-golden-duck/ ### The Chronos Culture We have helped clients increase their email revenue in a short time, and we continue to churn out results every time we work. The Chronos Company Culture is a huge part of why we excel at what we do.  Get to know the people behind the digital magic. Learn about how we work to make sure that you get the results that you want. ### Industry Recognitions - Klaviyo Master Elite Partner - LTVplus Partners - RevealBot Channel Partner - Okendo Service Partner - Recharge Agency Partner - ReSci Agency Partner - Octante AI Partner - Postscript Platinum Partner - Globee® Business Awards For Workflow ## Key Clients - The Oodie ## Packages ## About the Team ### Our Story Chronos Agency is a Klaviyo Master Elite Partner (Top 1%) for $10M–$500M+ DTC leaders like The Oodie and Qure Skincare. Unlike “lifestyle” boutiques, we are a performance retention engine, serving 500+ brands and generating $400M+ in revenue. As a core authority in The Ecom Architects (TEA) ecosystem, we specialize in Lifecycle Architecture and Retention Science—moving beyond basics into predictive data modeling and technical scale for high-growth global enterprises. ### What Sets Us Apart - Service Lines: Email Marketing: 40% Direct Marketing: 20% CRM Consulting and SI: 15% Mobile & App Marketing: 10% Marketing Analytics: 10% AI Consulting: 5% - Client Focus: Midmarket ($10M - $1B): 80% Enterprise (>$1B): 20% - Industry Focus: eCommerce: 60% Retail: 20% Consumer Products & Services: 20% ### Quick Facts - 50 Verified Clutch Clients - 9 years in business ### Commonly Asked Questions **What types of projects is your team interested in taking on right now?** We work with growing eCommerce and B2B brands that want to build a stronger retention engine through email and SMS. Our team typically supports brands with: - Lifecycle marketing builds - Email platform migrations - Campaign strategy and execution to support product launches, promotions, and seasonal events - Retention optimization through segmentation, testing, and customer journey improvements - Lead capture and list growth strategy Most of our clients are 7-9 figure brands looking to increase the contribution of retention channels and reduce over-reliance on paid acquisition. **What is your team's process like for onboarding new clients?** Our onboarding process typically takes 4 weeks, depending on the complexity of the tech stack and scope of work. During this period, we focus on: - Platform access and technical setup (e.g., Klaviyo, Braze, Shopify, CRM integrations) - A full account and data audit to identify immediate opportunities - Domain health checks - Mapping the customer lifecycle and prioritizing key journeys - Aligning on campaign calendar, communication cadence, and reporting Our team begins preparation and build work during onboarding, with the first set of campaigns or flows typically going live by the end of Week 4. **How many clients do you work with at a time?** 60-65 brands **What is your turnaround time?** 5-7 working days including strategy, copy, graphics and QA work. Faster turnaround can be accommodated for time-sensitive launches or promotions **Do you comply with relevant regulations?** Yes ## Locations (2) ### Singapore, Singapore (Headquarters) - 22 Sin Ming Lane #06-76 - Singapore 573969 - Singapore - 41 - 49 employees - Phone: +1 332 263 3576 ### Kuala Lumpur, Malaysia - 14 MY, Jalan Sultan Ismail, - Kuala Lumpur 50250 - Malaysia - 6 - 9 employees - Phone: +1 332 263 3576 ## Connections - Vivian Yee Theng (PRISM+) ## Contact Chronos Agency [Send a message](https://clutch.co/profile/chronos-agency) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/14426491/admin/) - [Facebook](https://www.facebook.com/ChronosEmailMarketing) - [X](https://twitter.com/chronosagency_)