Chilliapple Ltd.

BACKGROUND

Please describe your company and position.

I am a Director of Pyro.Solutions

Describe what your company does in a single sentence.

Provision of solutions and data for the not for profit sector

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chilliapple Ltd. to accomplish?

• Increase the speed of our data processing
• Increase the data capacity out our software
• To code new features for our software

SOLUTION

How did you find Chilliapple Ltd.?

Online Search

Why did you select Chilliapple Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Chilliapple Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ChilliApple were asked to: 

1. Increasethe speed of an existing software application. Due to the size of the data lake processing times were slow. ChilliApple exceeded our expectationin terms of the Iprovements in speed. 
2. Due to our expanding data set we needed enhanced capcity to store and utilise additional back end data.This was rectified quickly by ChilliApple 
3. The development of new features within our software, this involved integrating a series of complex API and algorithms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased speed of our software application - given ChilliApples improvements this was significant and created time savings and increased speed of use. 
2. Increased data capacity 
3. The development and successful delivery on time and on budget of new complex features within our platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All projects were delivered on time with excellent communications and project management from Jade. The use of BaseCamp and weekly update meetings were excellent!! Our changing needs have been quickly incorporated into the planning and delivery. We really liked that we felt in control of the process and ChilliApple would deliver what we needed.

What was your primary form of communication with Chilliapple Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Jade - Her project management and communication throughoutthe project were exceptional 
2. Himanshu and Ankit - they werethe main coders on the project and their expertise and skills were invaluable. Through the work they have done they have directly sped up our software, increased capacity and created excellent new features that were incredibly complex to code. Their ability to understand our needs and share progress / updates was great. 
3. The ability to deliver projects on time and as per the agreed development hours. 
4. Their ability to scale up and scale down resource to meet our needs was also reassuring.

Are there any areas for improvement or something Chilliapple Ltd. could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Head of Marketing 

Describe what your company does in a single sentence.

Medical supplies manufacturer and distributor.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chilliapple Ltd. to accomplish?

• New website theme
• Additional modules

SOLUTION

How did you find Chilliapple Ltd.?

Online Search

Why did you select Chilliapple Ltd. over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

The remit of our project with Chilliapple was extensive, revolving around a total revamp of our Magento 2 eCommerce site. The primary task involved the installation and customisation of a new Magento 2 theme to enhance the aesthetics and user experience on our platform. Simultaneously, a key part of the project was the integration of multiple new modules. 

These modules were not only installed but also configured to meet our specific needs and offer additional functionality to the platform. Crucial modules related to major alterations in our checkout processes and the accounts system. These changes aimed at a more streamlined, user-friendly experience, including the addition of multiple checkout options.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved User Experience (UX): Post-revamp, we noticed a significant improvement in the user experience on our platform. Customer feedback indicated that the new theme and improved navigation helped customers find products 30% faster. 
• Increased Conversion Rate: The overhaul of the checkout process led to a decrease in cart abandonment and an increase in the conversion rate. We saw a 25% rise in conversion within the first few months after implementation. 
• Enhanced Account Management: Changes to the accounts system resulted in an improved user interface for account management, leading to increased customer engagement. The average number of return visits increased by 15%, and the time customers spent managing their accounts also went up by 20%. 
• Increased Site Performance: With the new theme and module installations, the loading speed of the website improved significantly. This increase in performance led to a 18% decrease in bounce rate. 
• Additional Functionalities: The new modules added valuable features to our eCommerce site, increasing the functionality and performance, as evidenced by a 22% increase in overall site engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They used Basecamp, which made it easier to track of the project's progress across the multiple separate tasks. Deadlines were respected and adhered to. When it came to our needs, they showed a great understanding and flexibility. Their team was consistently available for discussions and quickly addressed any changes or concerns.

What was your primary form of communication with Chilliapple Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team were professional and clearly talented. Despite the complexity of the project, they navigated each challenge with a clear plan and effective solution, making sure we were informed and involved at every step.

Are there any areas for improvement or something Chilliapple Ltd. could have done differently?

Although they were swift in addressing issues, we found that some minor bugs and inconsistencies slipped through their testing phase.

BACKGROUND

Please describe your company and position.

I am the European Marketing Manager of Versapak Europe GmbH

Describe what your company does in a single sentence.

Established in 1973, Versapak manufacture a wide range of reusable tamper evident bags, pouches and security seals to keep valuable items safe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chilliapple Ltd. to accomplish?

• Outsourced web development with dedicated account manager
• Outsourced web support - platform version, PHP and module updates, security scanning, SEO health check etc
• Critical response time, bug fixes, change requests, downtime monitoring, payment gateway checks and speed optimisation, development site updates and a monthly report.

SOLUTION

How did you find Chilliapple Ltd.?

• Referral
• Other

Why did you select Chilliapple Ltd. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Chilliapple Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Over the years of my marketing career, I have worked with a lot of web development and support agencies and have even marketed for a software company who integrated the same services. I therefore truly appreciate the key role that our account manager, Jade, and the team at Chilliapple play.

When I started with Versapak Europe GmbH, I was new to Magento, so their knowledge was critical to support me and complement the rest of the internal team. Chilliapple are not only able to manage our expectations, swifly translate, assess and expedite our requests, but they also proactively propose improvements to enhance our vision. 

The team goes above and beyond and has been by far the best partner I have worked with in this field across all levels of support. Try them out; you won’t be disappointed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Revenue increase 
• Order value increase 
• Number of sessions 
• Number of users 
• No of e-commerce transactions 
• Conversion rate 
• Exit page conversions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our account manager Jade is super efficient and very much on top of everything. She works as an intermediary between us and the development team and always ensures that questions are answered and tasks are completed efficiently and in a timely manner. 

She is very responsive and accessible and, having worked together with the other company website for over 2 years, she is an extension of the team. During this time we have completed many projects and tasks, not all have been easy but we have worked through them together and the outcome has always been positive.

What was your primary form of communication with Chilliapple Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Availability and adaptability. Jade and the team are always on hand. They are also all very knowledgeable so they can add value to our ideas, structure and vision by offering alternative solutions. It really is as though Jade is integral to and an extension of the team and that is essential when explaining and interpreting what we are trying to achieve.

Are there any areas for improvement or something Chilliapple Ltd. could have done differently?

Occasionally, if an account manager has too many key clients, then they can take their eye off the ball, but as a general rule response rates and quality are exceptional.

BACKGROUND

Please describe your company and position.

I am a Manager of Postpack

Describe what your company does in a single sentence.

Packaging company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chilliapple Ltd. to accomplish?

• Website maintenance
• Website development
• SEO

SOLUTION

How did you find Chilliapple Ltd.?

Online Search

Why did you select Chilliapple Ltd. over others?

• High ratings
• Good value for cost

How many teammates from Chilliapple Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We identified that we had a glaring hole in our business and required the support of a third party. It was important that we had someone in place to monitor our site and be able to react if the site ever went down. We also required ongoing web development for new and existing modules within our Prestashop site. Furthermore, the ongoing SEO support and suggestions of the site to ensure we are up to date and improving our organic traffic.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website would regularly have technical issues which on occasion would cause drop outs. This downtime, depending on how long results in thousands of pounds lost. Since working with Chilliapple, we have not had any downtime. The development they have provided has made our website more efficient and easier to use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are fantastic at delivering in a timely manner. The communication is great and everything is relayed to us. Top rated service!

What was your primary form of communication with Chilliapple Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ability to react quickly andbeing very forth coming with there recommendations.

Are there any areas for improvement or something Chilliapple Ltd. could have done differently?

To date the service has been exactly what we are looking for.

BACKGROUND

Please describe your company and position.

I am the Graphic & Web Designer of FW3 Ltd

Describe what your company does in a single sentence.

Wholesale

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chilliapple Ltd. to accomplish?

• Magento 2 Support

SOLUTION

How did you find Chilliapple Ltd.?

Online Search

Why did you select Chilliapple Ltd. over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Chilliapple Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Chilliapple takes care of our Magento 2 stores - provides updates, support, development, security checks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have been working with ChilliApple for a few years now, and they have been absolutely fantastic. Initially, we bought hours on demand, but this year we decided to switch to their support plan. It has made a significant difference for us. They take care of our Magento 2 stores and provide fast responses, fixes, updates, and a generous amount of development hours to use as we need. Their team is knowledgeable and experienced, always there to assist whenever we need them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provide support and development when we need it, they also send use security checks and reports every month.

What was your primary form of communication with Chilliapple Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their great knowledge, expertise, experience, and fast responses.

Are there any areas for improvement or something Chilliapple Ltd. could have done differently?

It would be great if they had a second shift Developer to fix critical issues after their standard hours.

BACKGROUND

Please describe your company and position.

I am the Director of Cleaning Spot

Describe what your company does in a single sentence.

We sell Cleaning supplies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chilliapple Ltd. to accomplish?

• update of our ecommerce website
• enforce security

SOLUTION

How did you find Chilliapple Ltd.?

Online Search

Why did you select Chilliapple Ltd. over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

They updated our prestashop version the the latest release

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website is working more smoothly

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the website in a reasonable time, and it filled our needs.

What was your primary form of communication with Chilliapple Ltd.?

In-Person Meeting

What did you find most impressive or unique about this company?

Very knowledgeable

Are there any areas for improvement or something Chilliapple Ltd. could have done differently?

Nice company to deal with

BACKGROUND

Please describe your company and position.

I am a Manager of MyBadges.com

Describe what your company does in a single sentence.

We are a conference and employee ID supply company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chilliapple Ltd. to accomplish?

• Web development and support

SOLUTION

How did you find Chilliapple Ltd.?

Referral

Why did you select Chilliapple Ltd. over others?

Referred to me

How many teammates from Chilliapple Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Chilliapple updated our website and provide ongoing support when needed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

N/A

Describe their project management. Did they deliver items on time? How did they respond to your needs?

N/A

What was your primary form of communication with Chilliapple Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their eagerness to assist was impressive.

Are there any areas for improvement or something Chilliapple Ltd. could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Group Head of Marketing of Versapak International Ltd

Describe what your company does in a single sentence.

Tamper evident bag manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chilliapple Ltd. to accomplish?

Upgrade our website

SOLUTION

How did you find Chilliapple Ltd.?

Online Search

Why did you select Chilliapple Ltd. over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Chilliapple Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We employed Chilliapple to upgrade our Magento and we were so impressed by their work we are still working with them to date. They have completed lots of updates and improvements to our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website working efficiently and securely. Website visually appealing resulting in increased enquiries and web orders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They meet all deadlines set. They are professional and very knowledgeable in their field. Jade is my first point of contact and responds immediately when I contact her.

What was your primary form of communication with Chilliapple Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

I have not had any great experiences with web developers in the past and have never worked with a company twice. Chilliapple is different in every way, which is why I'm still working with them.

Are there any areas for improvement or something Chilliapple Ltd. could have done differently?

There's nothing they need to improve on.

BACKGROUND

Please describe your company and position.

I am the Sales Director of Rugs of London

Describe what your company does in a single sentence.

Rug company specialised in high quality handmade rugs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chilliapple Ltd. to accomplish?

• Manage our website
• Instant reply when we face any difficulties
• Provide insights how to improve website better

SOLUTION

How did you find Chilliapple Ltd.?

Online Search

Why did you select Chilliapple Ltd. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Chilliapple Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Chillapple for a couple of years, from the beginning building websites for us, to giving instant support according to our needs. If there's any issue, (like website layout, or checkout problems), they can solve quick and smoothly. They also provide suggestions on how to improve website better.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ensure our website runs smoothly, beautify our website, allow us to give the best experience to customers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they deliver items/ or enquiries on time, reply within few hours. They often provide the best solution to us

What was your primary form of communication with Chilliapple Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

their way of handling issues is quick and efficient

Are there any areas for improvement or something Chilliapple Ltd. could have done differently?

nope, all good :D

BACKGROUND

Please describe your company and position.

I am the Digital Marketer of Ascot Wholesale Ltd

Describe what your company does in a single sentence.

We are an established wholesale company supplying many bars, restaurants, nightclubs, hotels etc.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chilliapple Ltd. to accomplish?

• Server Migrtaion
• Website Upgrade
• Frontend Developments

SOLUTION

How did you find Chilliapple Ltd.?

Online Search

Why did you select Chilliapple Ltd. over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Chilliapple Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They recently helped us with a server migration. We switched from one server company to another and they helped do the full migration of our e-commerce site. This went successfully and was completed within 6hours.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website is now a lot quicker since the server migration. We have also had many developments in the past that have improved the quality of our website massively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are alwasy fast to quote and complete any development work needed. If it's urgent they have done it super fast within a couple hours or less. They're always there and ready when you need them and they're always fast to act on everything.

What was your primary form of communication with Chilliapple Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The management of all our developments is seamless.We have one account manager, Jade, who works hard to keep things organised and structured so if we ask for something they know exactly what to do and where to find it. Makes life a lot easier.

Are there any areas for improvement or something Chilliapple Ltd. could have done differently?

No, everything so far has been resolved perfectly well.