Catz Media Technology is a Malaysia-based AI chatbot development, conversational AI, web development and digital transformation company headquartered in Kuala Lumpur. Established in 2002, we help government agencies, enterprises, universities, SMEs and organisations create intelligent digital experiences that improve engagement, automate enquiries and make information easier to access.
At the centre of our AI solutions is CatzAI, our conversational AI and intelligent virtual assistant platform.
CatzAI enables organisations to deploy AI-powered chatbots and virtual assistants across websites and digital channels using their own approved knowledge, including websites, documents, PDFs, policies, FAQs and structured organisational information.
Our AI solutions can support:
AI chatbot and conversational AI development
Intelligent virtual assistants
Multilingual AI including Bahasa Malaysia and English
Local language, conversational language and slang support
Website AI chatbot integration
Knowledge-based and source-grounded responses
Voice and speech-enabled experiences
Rich-media responses including images, videos, links and interactive content
Analytics, enquiry intelligence and usage reporting
Lead generation and guided customer journeys
Appointment and service workflows
API and system integrations
AI automation and digital transformation
Use cases include customer service, citizen enquiries, university and student support, programme and grant guidance, internal knowledge assistance, lead qualification and 24/7 digital information services.
Beyond AI, Catz Media provides website design and development, custom web development, UI/UX, e-commerce, system integration, workflow automation and digital platforms.
Core expertise: AI Chatbot Development, Conversational AI, CatzAI, AI Virtual Assistants, Multilingual AI, AI Automation, Web Development, Web Design, E-Commerce, Digital Transformation, UI/UX and System Integration.
E-Commerce Dev & SEO for Consumer Products Company
E-Commerce DevelopmentSearch Engine Optimization
Google app engineMultilingual SEO
Confidential
Jan. - June 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their sincerity in helping and assisting us was impressive."
Jan 30, 2024
Managing Director, NFA Technologies SDN BHD
Noormawarni bt Nordin
Verified
Other industries
Kuala Selangor, Malaysia
1-10 Employees
Online Review
Verified
Catz Media Technology designed and developed an e-commerce site for a consumer products company. The goal was to incorporate modern design elements into the site and optimize its performance.
Catz Media Technology optimized the site's navigation and UX, reducing the client's bounce rate by 15% and encouraging visitors to explore multiple pages. The reliable team managed the site well and provided timely support. Their genuine interest in the client's success was commendable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the MANAGING DIRECTOR of NFA TECHNOLOGIES SDN BHD
Describe what your company does in a single sentence.
We manufacture natural oral care products under the Mismis brand.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Catz Media Technology to accomplish?
To create informative and simple design
Attractive and approchable
Creating an ecommerce website for an optimal customer experience.
SOLUTION
How did you find Catz Media Technology?
Referral
Why did you select Catz Media Technology over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Catz Media Technology were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Develop a visually stunning website with an intuitive user interface, seamless navigation, and responsive design to ensure an exceptional user experience. Incorporate modern design elements, optimize for performance, and prioritize user engagement to create an aesthetically pleasing and functional web platform.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Reduce bounce rate by 15% by enhancing website navigation and optimizing user experience, encouraging visitors to explore multiple pages.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They are super supportive, fun to work with and they are still managing our website till today.
What was your primary form of communication with Catz Media Technology?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their sincerity in helping and assisting us was impressive.
Are there any areas for improvement or something Catz Media Technology could have done differently?
No. So far we are satisfied.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-1 of
1 Reviews
Our Story
Catz Media Technology was established in Malaysia in 2002 with a simple purpose: to use technology to solve real business and service challenges. Today, we combine more than two decades of digital experience with AI through CatzAI, web development, e-commerce and digital transformation. Our team focuses on practical, secure and scalable solutions that help organisations improve engagement, simplify access to information and operate more efficiently.
Meet the Team
Mary MichaelCEO
Mary Michael is CEO of Catz Media Technology, with over two decades of experience in digital solutions. She leads the company’s expansion into AI, conversational technology and digital transformation through CatzAI.
What Sets Us Apart
AI With Purpose
We build AI around real organisational needs, not technology for its own sake. Through CatzAI, we create conversational AI and intelligent virtual assistants that help users access trusted information, complete digital journeys and receive support more efficiently.
20+ Years of Digital Experience
Established in 2002, we combine more than two decades of digital delivery experience with modern AI capabilities. This gives clients a partner that understands both proven technology practices and the rapidly evolving opportunities created by artificial intelligence.
Practical, Scalable Solutions
From websites and e-commerce to conversational AI and automation, we design solutions for real-world use. We focus on usability, performance, scalability and integration so each solution can support current needs while evolving with the organisation.
Locations (1)
H-9-2, Putrawalk, Jalan PP 25, Taman Equine, 43300 Seri Kembangan, Selangor, MALAYSIASeri Kembangan, Malaysia43300
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