Business IT Service Corps

BACKGROUND

Please describe your company and position.

I am the Owner of Trendwise SEO Consulting

Describe what your company does in a single sentence.

Trendwise SEO Consulting helps small and medium businesses increase visibility, attract more customers, and rank higher on Google through smart, data-driven SEO strategies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Business IT Service Corps to accomplish?

• Set up and manage secure, reliable IT infrastructure for daily business operations.
• Implement and maintain a secure email system to protect sensitive communications.
• rovide ongoing tech support and monitoring to minimize downtime and improve productivity.

SOLUTION

How did you find Business IT Service Corps?

• Online Search
• Referral

Why did you select Business IT Service Corps over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Business IT Service Corps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Business IT Service Corps was engaged to provide comprehensive managed IT services and implement a secure, business-grade email solution. The scope included initial system assessment, setup, and ongoing management of hardware, software, and network infrastructure to ensure reliability, security, and performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

40% decrease in IT-related support tickets within the first 90 days

 • 99.9% uptime achieved across all systems post-deployment

 • Email phishing attempts reduced by 85% due to improved spam filtering and security protocols

 • Average ticket resolution time improved from 48 hours to under 12 hours

 • Employee satisfaction with IT services increased, based on internal survey feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized, responsive, and efficient. Deliverables were consistently met on time, and communication throughout the process was clear and proactive. Anytime we had questions or new needs pop up, they responded quickly and with solutions—not excuses. It felt like they were genuinely invested in keeping things running smoothly, not just checking boxes.

What was your primary form of communication with Business IT Service Corps?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their ability to explain complex IT solutions in plain English—no jargon, no fluff. They didn’t just fix problems; they anticipated them and put systems in place to prevent headaches before they started. That kind of foresight and clarity is rare in the IT world, and it made a big difference in our day-to-day operations.

Are there any areas for improvement or something Business IT Service Corps could have done differently?

Honestly, there’s not much to critique—they delivered solid work throughout. If anything, having a more detailed onboarding roadmap upfront would’ve made the initial setup feel even smoother. But once things got rolling, they handled everything like pros.

BACKGROUND

Please describe your company and position.

I am the Controller of Northeast Texas Farmers Coop

Describe what your company does in a single sentence.

Farm and Ranch/Bulk Feed Supply Store

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Business IT Service Corps to accomplish?

• Acquire new customers
• Increase customer value
• Increase Sales

SOLUTION

How did you find Business IT Service Corps?

• Referral
• Other

Why did you select Business IT Service Corps over others?

• Close to my geographic location
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Very detail oriented and helpful any time I need help.  Broad scope of knowledge in all areas. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are steady and ongoing in projects and new ideas to help increase our customer base and they help me find, set up and monitor all new and existing IT issues. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Kasey and Stephen are always ready to help.  

What was your primary form of communication with Business IT Service Corps?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Down to earth, personable people that take the time to explain and even give you new ideas on how to progress.  Never a dumb question, just honesty.  They will tell you if something will work or not and be honest about what you really need vs not necessary. 

Are there any areas for improvement or something Business IT Service Corps could have done differently?

I have had no issues.