The Bureau Of Small Projects

BACKGROUND

Introduce your business and what you do there.

We are an award-winning digital marketing agency providing branding and online experiences for clients. I am the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bureau?

We exclusively develop WordPress sites for our clients, although the platform itself is not the main focus in our conversations. We had a large project for which we needed to find a partner that would be available and able to complete the work in a timely manner. They also needed to be creative and understand the scope well. We had a large project with many specialty requirements, such as memberships, online payment and so on. They needed to understand the WordPress platform and pick the best plug-ins for our purpose.

SOLUTION

What was the scope of their involvement?

The Bureau developed our WordPress site, handling its memberships, online payments, community functionalities, and so on. We worked directly with their principal, and I don’t know what the team size was. As long as David Gaz [Founder and Creative Director] was available to us for meetings, and understood our scope of work at a high level, and assigned the right people, we were satisfied.

How did you come to work with The Bureau?

We have a lot of experience working with individual developers, as well as with companies with their own staffs.

The Bureau had experience with small businesses, but they’ve also developed sites for Fortune 500 companies. They knew what type of membership and online payment solution would work best for the client organization, as well as many other details we needed. Having good compatibility between the different plug-ins we were installing was also important, especially at our scale.

They won our trust through the way in which our first two large projects were handled.

How much have you invested with The Bureau?

The overall cost of all our projects has been around $20,000 so far. The majority of this has gone into two large projects.

What is the status of this engagement?

We started working with them almost one year ago. We plan to continue working with The Bureau of Small Projects exclusively since we have a very high level of trust in them. I know I can count on them to make projects happen.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The feedback from clients around our projects, from milestones to the deliverables, has been head-over-heels. We have received compliments in terms of timeliness and the work itself.

The main project I mentioned was done for a high social person who had an audience in Canada and outside of the country. We had a pre-launch beta which was evaluated by a number of people in terms of user-friendliness and capabilities. We received all 10s, so, as far as our work went, everyone was thrilled.

How did The Bureau perform from a project management standpoint?

In terms of project management, we have used various tools during collaborations with other firms. The Bureau of Small Projects uses Dropbox, inside of which we developed the project, with folders for each individual landing page, image group, content, and so on.

Using specialized tools leads to a better-organized process, but it can become too much. It takes time to train people, so using something like Teamwork can get too crazy. There’s too much downtime required for setting up the project, so we keep it simple. Dropbox is a simple tool which anyone could use, whether it be my client, or our developers and project manager. Anyone can get some images and content in it.

What did you find most impressive about The Bureau?

As far as I’m concerned, they receive 5/5 stars for everything, from being available to discuss projects on a weekly basis, to understanding our scope of work and bringing in the knowledge base for what we need to accomplish with a website. I’ve been doing this work for 15 years, and I’ve had both in-house and outsourced help, but their team gets it. They understand what it means to get the job done, no matter how complex or simple.

Are there any areas The Bureau could improve?

I hate to say it, but I can’t find any faults with The Bureau of Small Projects.

BACKGROUND

Introduce your business and what you do there.

Paddle Diva is a stand-up paddle-boarding business based in East Hampton, New York, and Puerto Rico. I am the founder and head of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bureau of Small Projects?

We were moving away from a customized software management platform, which was very limiting and not good for SEO. We needed to have a number of twists and turns on the backend in order to get picked up by the main search engines, and we also wanted a WordPress solution that appeared customized and didn’t make us look like every other paddleboarding business.

SOLUTION

What was the scope of their involvement?

The Bureau of Small Projects was able to build a site that offers the WordPress SEO benefits, but which is also graphically compelling and makes us stand out. I can login to the backend of the site and make updates easily, change text and graphical parts. I rely on The Bureau of Small Projects more for the latter, mainly because I’m brand-focused, and want every picture to be as optimized as possible. They provide maintenance for both the backend and design portions.

How did you come to work with The Bureau of Small Projects?

We have an image-intensive experience in terms of branding, so we undergo yearly photoshoots. The Bureau of Small Projects was a referral from my photographer. I wanted to find someone who understood the power of photography for the web, besides the design itself.

How much have you invested with The Bureau of Small Projects?

The cost of our project has been between $10,000 and $15,000 overall.

What is the status of this engagement?

We started working with The Bureau of Small Projects in 2015. It’s an ongoing project, and we plan to work with The Bureau of Small Projects indefinitely. I find them to be very fair, accessible and responsive. They’re also good at what they do, and have built a site that I haven’t had to update yet. It’s current, so the prospect of rebuilding it is far off into my future.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Out of all other paddleboarding sites on the web, I can guarantee that anyone would pick ours, so long as location was not an issue. We have the best site in this industry. Many of our competitors have standard WordPress sites, which is something anything can build, but what The Bureau of Small Projects has managed to do, has made us stand apart.

Based on The Bureau of Small Projects’ work, our business grew by 20% in the first year. I also receive incredible feedback on the site’s look vis-à-vis my activity. What I do is nebulous and it’s generally hard to sell the service online. Clients have mentioned how much they love my site, how well is looks on mobile devices, and how easy it is to use.

The Bureau of Small Projects’ team doesn’t design solely for the computers they’re sitting in front of, and they’re meticulous about optimizing various devices, both old and new.

How did The Bureau of Small Projects perform from a project management standpoint?

They’re very fast and efficient. Like all website projects, we targeted an April launch, but didn’t finish until three or four weeks later. I had my own expectations, and I wasn’t upset. I’m a good client in this sense, and knew that I needed the site up and running by July. I set April as a goal, and we hit May, which was enough time for me to test-drive it. Websites are hard to build and there are always delays, some of them on my account.

What did you find most impressive about The Bureau of Small Projects?

I appreciated their responsiveness and design capabilities. The Bureau of Small Projects has an incredible graphic and web design team, which is backed up by the technical people. This isn’t always the case, and The Bureau of Small Projects’ work makes them one of the best design companies out there. I’ve worked with plenty of firms, and come from a design background. In comparison, I found that The Bureau of Small Projects takes the design approach first, and lets the rest of the technical elements follow.

Are there any areas The Bureau of Small Projects could improve?

A customized WordPress website is a little trickier to maintain, and I’ve heard this from the SEO person I work with. I have stayed with The Bureau of Small Projects for this purpose, and they did deliver what I wanted. If I wanted a straightforward website, I may have had fewer issues, but I knew what I was in for. I don’t have any improvement suggestions for The Bureau of Small Projects.

BACKGROUND

Please describe your company and position.

I am an executive at German Shepherd Rescue of Northern California

Describe what your company does in a single sentence.

Non-profit rescuing German Shepherds in need of good homes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Bureau Of Small Projects to accomplish?

• Develop new web site to replace our old one.

SOLUTION

How did you find The Bureau Of Small Projects?

Online Search

Why did you select The Bureau Of Small Projects over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Designed and developed new interactive website to showcase our dogs and encourate people to adopt, volunteer and donate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They went above and beyond.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Management was very responsive and helpful.  I'm not all that knowledgeable about tech, but they were able to explain things to me in a way I could understand to make the necessary decisions.  

What was your primary form of communication with The Bureau Of Small Projects?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people I worked with.  They were always available and very sensitive to my needs.

Are there any areas for improvement or something The Bureau Of Small Projects could have done differently?

I can't think of any.

BACKGROUND

Please describe your company and position.

I am the Owner of Better Than Yours, LLC

Describe what your company does in a single sentence.

Manufactures salsa

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Bureau Of Small Projects to accomplish?

• Logo mark and branding
• create website

SOLUTION

How did you find The Bureau Of Small Projects?

Online Search

Why did you select The Bureau Of Small Projects over others?

High ratings

How many teammates from The Bureau Of Small Projects were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a logo mark and create a website for my salsa brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

successful selection of logo mark and website delivery with training

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was awesome.  Always super responsive and great at keeping me on track and answering my questions.  I really valued their input/opinions.  

What was your primary form of communication with The Bureau Of Small Projects?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They made me feel like a valued customer even though I was just starting out in my business. They gave my project their full attention and creative expertise.

Are there any areas for improvement or something The Bureau Of Small Projects could have done differently?

Nothing to improve

BACKGROUND

Introduce your business and what you do there.

The company operates casinos and hospitality venues that blend modern gaming, dining, and entertainment with the cultural heritage of the Nation, supporting local economic development and cultural preservation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bureau Of Small Projects?

We needed to rapidly redesign and launch the company’s new website.

SOLUTION

What was the scope of their involvement?

We hired The Bureau Of Small Projects to rapidly redesign and launch the company’s new website within a 30-day window, ensuring a modern, responsive platform that reflects our evolving brand across gaming, hospitality, and entertainment. In addition to the full site build, they developed an expedited events page to support a major promotional initiative, all while maintaining consistent branding and clear messaging. Their ability to move quickly without sacrificing quality made them an ideal partner during a critical phase of growth.

The website delivered by The Bureau Of Small Projects featured a fully responsive design, ensuring seamless performance across desktop, tablet, and mobile devices. It included a streamlined navigation structure that made it easy for users to explore the company’s offerings—from gaming and promotions to dining and future resort development. A key highlight was the dynamic events page, designed on an expedited timeline, which allows for real-time updates and promotion of time-sensitive campaigns, supporting both marketing efforts and customer engagement.

Additionally, the site was built with a user-friendly content management system (CMS), enabling internal staff to easily update content without needing technical expertise. Visual branding was tightly integrated throughout the site, reflecting the company’s identity and tribal heritage while positioning it as a forward-looking destination in gaming and entertainment. The underlying architecture was optimized for SEO, laying a solid foundation for digital growth and visibility as the company continues its expansion.

What is the team composition?

We worked with three teammates from The Bureau Of Small Projects.

How did you come to work with The Bureau Of Small Projects?

We found The Bureau Of Small Projects through an online search. We chose them because they brought a unique blend of creative branding and strategic storytelling that was specifically tailored for purpose-driven organizations. Their ability to deeply understand niche markets and translate that into bold, high-conversion marketing really stood out.

While other firms offered standard agency services, The Bureau Of Small Projects offered a collaborative partnership focused on long-term impact, not just deliverables. Their portfolio, ethos, and communication style aligned perfectly with our vision.

How much have you invested with them?

We spent $25,000.

What is the status of this engagement?

Our project with The Bureau Of Small Projects began in November 2024 and concluded in January 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our overall satisfaction with The Bureau Of Small Projects was extremely high. They delivered exactly what we needed—on time, on brand, and with a level of professionalism that made the process seamless. The quality of the work, combined with the strong communication and partnership throughout, exceeded our expectations. Without question, we would gladly work with them again in the future and would recommend them to any organization looking for thoughtful, high-impact branding and web development.

The measurable outcomes from our project with The Bureau Of Small Projects included a significant increase in digital engagement and brand visibility. Following the website launch, we saw a 35% increase in web traffic within the first 60 days, driven largely by improved mobile accessibility and SEO-optimized structure. The newly developed events page also contributed to a notable boost in event participation and promotional inquiries, supporting our broader marketing efforts.

Internally, the ease of use of the content management system empowered our team to make timely updates, reducing turnaround time for promotional launches and improving overall operational efficiency. These outcomes directly aligned with our goals for brand modernization and customer engagement.

How did The Bureau Of Small Projects perform from a project management standpoint?

The Bureau Of Small Projects demonstrated excellent project management throughout the engagement. Konan (Founder & Creative Director) and Andre (Director of Client Services) were fantastic—highly organized, communicative, and consistently responsive to our needs. They maintained clear timelines, delivered every milestone on schedule, and adapted quickly to our feedback without compromising quality.

Their proactive approach and professionalism made the entire process smooth and efficient, and their attention to detail ensured that nothing was overlooked. We didn’t encounter any significant challenges during the project, which was a testament to their professionalism and efficiency.

Konan was excellent to work with—responsive, proactive, and highly collaborative throughout the process. His ability to clearly communicate, manage timelines, and adapt to our evolving needs helped ensure the project stayed on track and exceeded expectations. The smooth working relationship made the entire experience both productive and enjoyable.

What did you find most impressive about them?

What stood out most about working with The Bureau Of Small Projects was their ability to quickly understand and authentically represent our brand—blending cultural sensitivity with forward-thinking design. Their team didn’t just deliver a website; they captured the essence of who we are and where we’re going as an organization.

The combination of speed, creativity, and genuine collaboration—especially from Konan and Andre—made the experience feel less like working with an agency and more like working with a true partner.

Are there any areas they could improve?

No, there’s nothing they could improve.

Do you have any advice for potential customers?

We recommend working with The Bureau Of Small Projects.

BACKGROUND

Please describe your company and position.

I am the Owner of The Pleasure Shop

Describe what your company does in a single sentence.

Full-Suite Digital Marketing Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Bureau Of Small Projects to accomplish?

• Create a Logo

SOLUTION

How did you find The Bureau Of Small Projects?

Online Search

Why did you select The Bureau Of Small Projects over others?

• High ratings
• Company values aligned

How many teammates from The Bureau Of Small Projects were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Worked with Konan and the team to get an excellent logo created for one of our companies.  This was a very smooth process, and the outcome was fantastic!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got a beautiful logo package with brand colors, fonts, etc.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were not only delivered on time, but in most cases, everything was delivered early.  We were in a rush, and I really appreciated the extra push they gave to accommodate our needs.

What was your primary form of communication with The Bureau Of Small Projects?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed by the talent of the designer and the smooth process and project management from Konan.  Very friendly and professional team.

Are there any areas for improvement or something The Bureau Of Small Projects could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Owner and Advocate of an education company 

Describe what your company does in a single sentence.

Special Education Advocacy Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Bureau Of Small Projects to accomplish?

• Redo of Website
• marketing messaging

SOLUTION

How did you find The Bureau Of Small Projects?

Online Search

Why did you select The Bureau Of Small Projects over others?

Company values aligned

How many teammates from The Bureau Of Small Projects were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We re did the website. From a crappy self made site to an INCREDIBLE BLOW ME AWAY site!!! 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Look at the site!!!!! It just launched but we will see how the public reacts! 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very communicative and lovely. Easy to get a hold of and easy to communicate with! 

What was your primary form of communication with The Bureau Of Small Projects?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They keep working until it is just right! 

Are there any areas for improvement or something The Bureau Of Small Projects could have done differently?

Nope! They were great! 

BACKGROUND

Please describe your company and position.

I am the Owner of Paisley Affaire

Describe what your company does in a single sentence.

Fashion Retail

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Bureau Of Small Projects to accomplish?

• Brand Messaging

SOLUTION

How did you find The Bureau Of Small Projects?

Online Search

Why did you select The Bureau Of Small Projects over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from The Bureau Of Small Projects were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Delivery full Brand Messaging 
• Voice for our new Venture

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Strong Brand Messaging package

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, on time. Great at understanding and delivering to our needs

What was your primary form of communication with The Bureau Of Small Projects?

Virtual Meeting

What did you find most impressive or unique about this company?

We hired The Bureau to create Brand Messasging for our new retail product business. Bureau did an amazing job on the project. They customized the program to meet our needs and budget. Project Manager Alexia was amazing. She understood ourwork and created an AMAZING brand messaging. The team was great at communication and responsive and open to ideas. Great team, quality work, amazing impact!

Are there any areas for improvement or something The Bureau Of Small Projects could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am a head of department of Fourth Power

Describe what your company does in a single sentence.

Utility-scale, Renewable Energy Storage

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Bureau Of Small Projects to accomplish?

• Website redesign

SOLUTION

How did you find The Bureau Of Small Projects?

Returning customer

Why did you select The Bureau Of Small Projects over others?

Good value for cost

How many teammates from The Bureau Of Small Projects were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company rebranded and we needed our website to reflect the new look/feel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The launch of the newly designed website on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great. They went above and beyond to meet our timeline and budget

What was your primary form of communication with The Bureau Of Small Projects?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Custom design work

Are there any areas for improvement or something The Bureau Of Small Projects could have done differently?

Nothing comes to mind, we were really pleased

BACKGROUND

Please describe your company and position.

I am the Founding Director of Fit Learning

Describe what your company does in a single sentence.

1-on-1 online academic acceleration.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Bureau Of Small Projects to accomplish?

• Web site design
• Digital Client Acquisition

SOLUTION

How did you find The Bureau Of Small Projects?

Online Search

Why did you select The Bureau Of Small Projects over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The Bureau Of Small Projects were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Completely redo the website to more adequately reflect the brand and allow for more direct access to clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Still in progress

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very flexible to our needs. They've been extremely punctual.

What was your primary form of communication with The Bureau Of Small Projects?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They listened to who we were and what we wanted/needed. The excellent skill sets of each team member.

Are there any areas for improvement or something The Bureau Of Small Projects could have done differently?

The only hiccup was in what the pages of our website were going to be. We assumed everything was going to be new and they assumed that we were using the original skeleton. But once we identified this disconnect a meeting was scheduled and clarity was provided.