Big Brand Experience For Small Business

20 years of experience with Fortune 500 companies and major brands.

We use all the little “tricks” learned over the years working with BIG companies with deep pockets to help SMALL, medium sized businesses and non-profits take their WordPress site to the next level. Our job is to make your job easier!

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Strengths include: Brand Development and Strategy, Custom Wordpress Development, Video Integration, Image Development and High-Impact Graphics.

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Also, so you get where we're coming from, as a side project, David Gaz, our Creative Director, recently directed the feature documentary Kindness Is Contagious, narrated by Catherine Ryan Hyde, author of the bestselling book (and film) Pay It Forward. It changed his life. While filming, our team worked with many non-profits and small businesses that were making an impact and we realized that the marketing tools we had been developing could be repurposed to help non-profits increase donations and small businesses increase sales.

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Lastly, David has spoken at Stanford University, The Centre Georges Pompidou in Paris and at events all across the country.

 
$5,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2013
Show all +
Rolling Hills Estates, CA
headquarters
  • The Bureau Of Small Projects Rolling Hills Estates, CA 90274
    United States
    1-800-684-2914

Portfolio

Key clients: 

National College Center, New Wave Entertainment, Imagista, TBK Consult, Workshops For Warriors, Coachart, Tzumi Electronics, Paddle Diva.

Imagista

Where Fashion Collides With Culture

Imagista is a global cultural publication. Each week they publish exclusive and original content. Imagista is committed to discovering, developing, and presenting creatively-driven, and exclusive content across a multitude of genres.

Imagista approached the Bureau Of Small Projects to refresh the look and feel of their website and build a massive database that hosts imagery of the top international photographers, artists and filmmakers featured on the site.

Imagista’s previous website was showing it’s age when we began. Websites can become dated very quickly as technology races ahead at a breathtaking pace. They needed a responsive website that was flexible enough to tackle the cutting edge layouts of their designers yet robust enough to deliver ultra high-res imagery by the most demanding creatives, quickly and efficiently. Upon reviewing many platforms we finally settled on WordPress to meet these criteria. Since Time...

Project X/AV - New Wave Entertainment

Project X/AV is a New Wave Entertainment brand. New Wave Entertainment is a diversified media company that consists of 4 major brands that cover everything from production, distribution, theatrical and television marketing, digital marketing and strategy, post-production and talent management. Project X/AV is an entertainment marketing team that specializes in motion picture, television and video games. With seasoned veterans leading the way, we create bold campaigns that inspire and captivate audiences across the world.

Theatre Without Borders

Theatre Without Borders (TWB) is an informal, volunteer, virtual community that shares information and builds connections between individuals and institutions interested in international theatre and performance exchange.  TWB was born out of a need to connect artists around the world. TWB advocates for theatre artists who see themselves as members of a global community, as well as citizens of their respective nations and cultures. They plant seeds and watch the plants grow and develop, thanks to their many partners.

Paddle Diva

Paddle Diva is in the business of empowering women through the sport of Stand Up Paddling, or SUP, with fitness and lifestyle programs that make them feel great, both inside and out. Our message to women is centered on committing to goals and celebrating one’s accomplishments, always highlighting what can be achieved when a woman puts her mind to it.

One of the hidden assets we had to work with was that Fashion Photographer extraordinaire, Michael Williams, had taken many terrific photos of the women of paddle Diva that had been under-used. After 20 years in advertising, on thing we know is the single most impactful thing a brand can do to improve their look across platforms is to use spectacular imagery. So with this in mind, The Bureau of Small Projects made the mantra of the brand: “Image First”.

Collaborative Coaching

Conscious Leadership. Authentic Interactions. Aligned Action.

Collaborative Coaching is a leadership and team development consultancy recognized for its quality of insights, actionable ideas, commitment to change that outlasts our engagement and our ability to leverage organizational and human dynamics for increased impact and sustainable growth.

With a world class clientele, the challenge here was to built a website that was intellectually on par with the level of the service. Additionally, the website provides instant evaluation of the collaborative skill set of logged in visitors so a complex custom app had to be created that would provide an “assessment” of where they are at, both as an individual and as a team.

Tzumi Electronics

At Tzumi, it’s about much more than providing run-of-the-mill mobile accessories and electronics. With over 40 years of multifaceted retail expertise, Tzumi utilizes the know-how to produce innovative and competitive products while maintaining strong consumer relationships and commitment to value.

Tzumi approached the Bureau of Small Projects to create a web presence that would compete with the giants in the retail electronics field. This required much more than simply building a website. At the Bureau of Small Projects, we see time and time again how important imagery is to the look and impact of a website. So we collaborated with Tzumi to create first in class imagery, using photography and digital rendering to highlight what makes their electronics spectacular.

Workshops for Warriors

Workshops for Warriors approached The Bureau Of Small Projects to do a complete redesign of their website, create a world class donation portal and update their platform so that it was responsive, SEO optimized and easy for volunteers to update.

The Bureau Of Small Projects conducted extensive research into the unique culture within Workshops for Warriors and  realized that the best way to engage people in their cause was simply to tell their stories. It is such a heartfelt mission that virtually everyone can jump onboard with, that all we really had to do is introduce these people. As such, we commissioned portrait photographer Frank Rogozienski to spend a few days with WFW and get them to open up on camera. As you can see the results were spectacular.

Clickspring Design

Clickspring is an award-winning design firm based in New York City. They help clients strategically grow and sustain their brands by shaping the environments wherein they engage a target audience. When audience engagement is extended, interest and curiosity follow, and the potential for emotional connection and brand loyalty increases. Every extra second of connection holds value and meaning.

Clickspring needed a firm do develop their website with the same exacting attention to detail as they are expected to deliver to their a-list clientele of fortune 500 companies and major brands.

The Los Angeles Dodgers

Exploring the long standing rivalry between the Giants and the Dodgers, we decided to create a spot all about sportsmanship. Leo Durocher, the irascible former coach for the Dodgers coach coined the phrase “Nice Guys Finish Last” we decided to riff off of that and get to the heart of what it means to be a top competitor, what the Dodgers are really like and why “Nice Guys” actually finish first.

The spot was so well received that we decided to include it in the feature film Kindness Is Contagious. A film all about being nice and the benefits of being nice.

The documentary format, is much more cost effective than the traditional 30-second television spot and defies audiences’ short attention spans with content they’ll keep watching. With competition for consumer attention at an all-time high, story is what makes ads that people feel compelled to share. According to research, 92 per cent of consumers trust “earned” media – such as word-of-mouth messages or...

Reviews

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WordPress Web Dev for Machine Learning Company

"They have their expertise clearly laid out and they know their strengths and weaknesses."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2017 - Ongoing
Project summary: 

Found through Codeable, The Bureau developed a WordPress website from scratch for a growing user base. They provide ongoing assistance for other tasks and support for the site.

The Reviewer
 
50-100 Employees
 
San Francisco, California
Prabhu Palanisamy
President, SpringML
 
Verified
The Review
Feedback summary: 

The website garners favorable comments from partners and employees alike. The Bureau is efficient in assigning tasks and getting things done but what’s most noteworthy about them is that they provide input on your ideas and will weigh the pros and cons with you.

BACKGROUND

Introduce your business and what you do there.

I’m one of the founders of SpringML. We specialize in machine learning and data analysis.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bureau of Small Projects?

We needed a website developed. We’re growing rapidly and our user base wanted to understand who we are and what sort of resources we provide.

SOLUTION

What was the scope of their involvement?

They helped us design the layout and built the new website for us on WordPress. They provide ongoing support and handle other projects.

What is the team composition?

Our primary point of contact is David (Founder & Creative Director, The Bureau of Small Projects).

How did you come to work with The Bureau of Small Projects?

We were introduced to David on a platform called Codeable. We chose him because he had creative design expertise as well as the necessary development expertise.

How much have you invested with them?

We have invested $15,000.

What is the status of this engagement?

We started working together in November 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback from our internal team is positive. We showed the website to our partners and they really like the layout that we put together.

How did The Bureau of Small Projects perform from a project management standpoint?

David does a really good job of assigning tasks to his team and getting deliverables completed. We use Codeable for communication. David also assigned a designated project manager to keep track of open tasks.

What did you find most impressive about them?

Their key strength is their consultative nature. They not only do what we want to do, but they give options and come up with the pros and cons. They’re very open about the risk of particular solutions.

Are there any areas they could improve?

No. They have their expertise clearly laid out and they know their strengths and weaknesses.

Do you have any advice for potential customers?

Their creators, designers, and website developers are very good on the platform they use, but the project owner needs to be very clear on what they need.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve recommended them to a few companies.

Web Redevelopment for ArtificiaI Intelligence Company

“They were honest, dependable, and the quality of the work was very high.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2017 - Jan. 2018
Project summary: 

The Bureau of Small Projects redeveloped a WordPress website to support the relaunch and new name for an employee support platform. They customized the needed plug-ins to support the platform needs.

The Reviewer
 
11-50 Employees
 
Menlo Park, California
Chief Product Officer, AI Company
 
Verified
The Review
Feedback summary: 

The relaunched website is live with its enhanced features. The Bureau of Small Projects team has excellent project management and communications skills, which helped them to clearly understand the priorities and deliver. Their impressive WordPress expertise helped to produce high-quality results.

BACKGROUND

Introduce your business and what you do there.

I’m the chief product officer for an AI platform for employee support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bureau of Small Projects?

We relaunched the company with a new name and needed help with website redevelopment.

SOLUTION

What was the scope of their involvement?

They developed our new website using WordPress.

What is the team composition?

We worked with an excellent project manager, Tammy (Senior Project Manager, The Bureau of Small Things), and David (Founder and Creative Director, The Bureau of Small Projects), the owner of the firm. There were also 2–3 developers.

How did you come to work with The Bureau of Small Projects?

A friend who had used them previously referred them. We selected them over other firms because their portfolio was excellent. David is very easy to work with. They understood our priorities and were clearly able to deliver our requirements technically.

What is the status of this engagement?

We worked together from November 2017 until January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They didn’t overcommit; they’re very competent. They made a lot of minor enhancements and changes to the website in the weeks leading up to going live and delivered the completed project based on the original requirements within deadline. They confirmed everything we hoped for going into the relationship was accurate.

How did The Bureau of Small Projects perform from a project management standpoint?

They were very adaptable to our tools. We held five daily check-in calls, and they were always on time. When they said they would do something, they always did. They’re responsive and available.

Our project manager was technical enough to be able to explain what the developers were doing and what the status was. She was clear when there was a change in scope and whether or not there was a cost. Whenever we needed David, he was available as well.

What did you find most impressive about them?

We were accustomed to using certain WordPress plug-ins on our previous site, so I recommended that we use those. Several times with a form plug-in, David recommended alternative plug-ins. Every time he did, he was right, and we always took his recommendation. He’s very familiar with the various WordPress plug-ins, and it was helpful to be able to trust his judgment.

Are there any areas they could improve?

I have nothing negative to say about them.

Do you have any advice for potential customers?

Set clear expectations about your content, vision, and requirements. They’re exceptionally good partners to work with.

5.0
Overall Score It was a very positive engagement.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Clearer status communication in the middle of the project would have helped, but everything worked out fine in the end.
  • 5.0 Cost
    Value / within estimates
    It was very affordable for a lot of value. It was within our budget, and we received a better product for the same money we would have spent elsewhere.
  • 5.0 Quality
    Service & deliverables
    They were honest, dependable, and the quality of the work was very high. They have all the attributes that make a vendor easy to work with.
  • 5.0 NPS
    Willing to refer
    We strongly recommend them.

Wordpress Development for Behavioral Health Clinic

“We received internal and external feedback that’s very favorable.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2017 - Ongoing
Project summary: 

The Bureau of Small Projects developed a WordPress website, transferring data from the site’s predecessor and utilizing plug-ins to display the site’s contents and collect information.

The Reviewer
 
200 - 500 Employees
 
Napa, Cali
Director of Communications, Traditions Behavioral Health
 
Verified
The Review
Feedback summary: 

Widely receiving positive feedback, the new site is easy to use, engaging, and helpful to the user, including embedded videos and interesting graphics. The team was able to meet the tight deadline for the launch and communicated well throughout the project.

BACKGROUND

Introduce your business and what you do there.

I’m the director of telemedicine services at Traditions Behavioral Health.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bureau of Small Projects?

We wanted our website to be representative of the quality of work we wanted to convey to both our customers and prospective employees.

SOLUTION

What was the scope of their involvement?

They built a WordPress-based website for us, using modern and supportive plug-ins that would allow us to display contents and gather information through a contact form. They transferred data from our old site, which included upwards of 40 different pages of varying states of repair.

They also helped us with our web hosting, maintenance, and patching going forward.

What is the team composition?

We were in contact with two developers. There were other things going on behind the scenes as well.

How did you come to work with The Bureau of Small Projects?

I worked with them on a personal project before and they did an incredible job with that. I also had a number of colleagues working in a similar sector that also had a very good experience with them. It was an obvious choice to use them and, while this project was quite a bit larger, we wanted to see how they would do.

How much have you invested with them?

It was $10,000. We also subscribed to a $399/month maintenance plan, which includes four creative hours.

What is the status of this engagement?

We started working together in December 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received internal and external feedback that’s very favorable. People find the site significantly easier to navigate to get the information they need. The web contact form is extremely helpful for engaging potential customers as well as bringing on new employees. The embedded videos and graphics also received very good reviews.

We met our initial goals for the launch. Their team was very helpful in meeting the tight deadline we had for that launch. We’re continuing to build and improve.

How did The Bureau of Small Projects perform from a project management standpoint?

It was very personal. A lot of communication was by email and telephone—it was very easy to get regular progress updates on how we were doing and to look at both the big picture and very specific goals. They were excellent with communication. In contrast to working with working with them years ago, it’s clear that they’ve grown. They have additional projects and team members, but still keep things very personal.

What did you find most impressive about them?

One of the key strengths was how much detail they went into for every small aspect. It made the site a perfect fit for our business and business model. There are some things about our website that might be counterintuitive as there’s such a wide range of services provided. We wanted to be very clear about exactly what we do. Even though we were dealing with a tech firm, they were fantastic at translating, interpreting, and easily conveying for people who don’t come from a mental health background.

Are there any areas they could improve?

It was an outstanding experience. We came to them at the end of the year when they were finishing several other projects. Things were a little fraught, but that’s more indicative of the time of the year than what I would expect from the company regularly. There’s nothing I can say that they could improve.

Do you have any advice for potential customers?

They are a firm that you can come to with an idea or with content. You can either start from scratch or say this is exactly what I want. They’ll meet you either way. For businesses who have an idea of what they want—but don’t quite know how to do it—they offer a lot of creative and artistic input, which is so appreciated.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    At the busiest time of the year, they were able to meet an almost impossible deadline and deliver on a large project.
  • 5.0 Cost
    Value / within estimates
    The estimates were consistent with the actual charges and well worth the value of the product received.
  • 5.0 Quality
    Service & deliverables
    Service quality exceeded our expectations.
  • 5.0 NPS
    Willing to refer
    I’ve previously referred them and had very satisfied colleagues from those referrals.

Wordpress Development for Human Resource Consulting Firm

"We have a site that looks incredible and that people love."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2014 - Ongoing
Project summary: 

The Bureau of Small Projects reworked the WordPress website of a jobs network, inputting features like directories and advertising to bring the site up to current standards.

The Reviewer
 
1-10 Employees
 
Pasadena, California
Michael Carrillo
President, CPG Jobs
 
Verified
The Review
Feedback summary: 

The new site is fresh and aesthetically pleasing, with a design that’s both intuitive and functional for users. The team delivered the project in phases, working with precision to ensure maximum satisfaction. Having created a tight partnership, they continue to provide development.

BACKGROUND

Introduce your business and what you do there.

CPG Jobs promotes independent contractors versus employees. I’m the president.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bureau?

Our frontend development for our website was through a developer years ago, before WordPress modules and before its popularity. We couldn’t update the site easily and put out our marketing plans.

SOLUTION

What was the scope of their involvement?

They've updated our WordPress site to the 21st century. Now we can make changes and do the things we want to do.

The first thing they did was make what we already had work, which was done in a couple of phases, and they did other things along the way. Later, they told me that if I wanted directories and advertising and to be able to move stuff myself, we’d need to completely rework the site. We put together a spec and they did it. The next phase is putting in e-commerce.

What is the team dynamic?

There are 3–4 people. They have people for SEO and all kinds of things.

How did you come to work with The Bureau?

David [Founder/Creative Designer, The Bureau of Small Projects] is also a producer and a director. He created a movie called Kindness Is Contagious, about how you can be kind and still get things done. With that, we began to see who he was as a person and how he ran his company, and we were ready to move forward. He allowed us to work with them intermittently, while also working out payment plans. He really knows his people and his clients and works with them in the way they need to be worked. It’s not all about him.

How much have you invested with them?

The first couple phases were $3,000–$4,000. When we reworked our website, it was about $5,600.

What is the status of this engagement?

We started working together in 2014, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a site that looks incredible and that people love. They know where to go because it’s easy to navigate. David has helped with that functional side as well. He knows what's pertinent, what’s trending, what people are looking at today, the mix between business and casual websites, and what’s visually pleasing. Both our current or possible clients know who we are and what we do. From this insight, we can now change the advertising blocks and add people because we have a directory now.

How did The Bureau perform from a project management standpoint?

We’re in communication back and forth, and he won’t work on something until we’ve approved the spec he's put together. I find that appealing because we know exactly what we want done, how it’s going to get done, and when. He’s always kept the deadlines and within price.

What did you find most impressive about them?

David has been a great vendor and supplier and friend. He knows who I am, what I want, how I communicate, and how I work. It’s not just stuff coming from the head but from his heart as well. He can connect with the person or company emotionally. That’s what a website, in this case, is all about. If I don’t connect with my clients emotionally, it doesn’t matter how great my website looks, I’m not going to get anything. He knows how to do that.

Are there any areas they could improve?

No. How he’s growing is important. He’s taking it step by step and not overdoing anything, which allows him to stay on track with the clients he has. He doesn’t overpromise. I can’t see anything different that he could be doing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Since he is growing and only has so many staff, things might have to change a little bit, but that happens to everybody.
  • 5.0 Cost
    Value / within estimates
    He works with you, doesn’t overcharge, doesn’t overpromise, and gives you what you need.
  • 5.0 Quality
    Service & deliverables
    Everything they’ve done to date has always been a 5.
  • 5.0 NPS
    Willing to refer
    I’ve already referred them to 10 or 11 folks, including advertising them on my site.

Web Development for Film and Entertainment Marketing Agency

"[T]here are other companies that do exactly what they do, but The Bureau is client- and service-focused."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2017 - Ongoing
Project summary: 

The Bureau designed and developed a WordPress entertainment advertising website. They optimized it for mobile devices, performed upgrades, and now handle ongoing maintenance. 

The Reviewer
 
11-50 Employees
 
Los Angeles, California
Senior VP and Senior Creative Director, Entertainment Advertising Company
 
Verified
The Review
Feedback summary: 

The site resulted in a more competitive online presence and receives positive visitor feedback. The Bureau’s professionalism, high-quality development skills, and service-oriented philosophy offer a good value for the cost. They’re easy to collaborate with to reach creative, real-world solutions.

BACKGROUND

Introduce your business and what you do there.

We are a film and television advertising company in Los Angeles, California. I’m the senior VP and senior creative director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bureau of Small Projects?

My division has grown out of a larger company and it’s 2 years old. When I approached David [Founder/Creative Director, The Bureau], it was to create a new website for our company. We wanted a site that was visually arresting, showed our services in a simple and elegant way, and worked over desktop and mobile.

SOLUTION

What was the scope of their involvement?

They developed the site in WordPress in a way that made it easy for us to update it. I know they used certain plug-ins and templates. They did some initial design and then we built the main site. Then they made some upgrades to make it more efficient.

What is the team dynamic?

David was my primary contact. He has developers and WordPress specialists that he works with. What was nice about working with The Bureau is that I had a single point of contact.

How did you come to work with The Bureau of Small Projects?

I had tried to find someone through Upwork and other freelancer sites, but the firms there were too low-end and focused on small businesses for what I needed. Someone referred me to Codeable, where I searched for the type of company I wanted.

What struck me about David was that he hit the sweet spot. He was local, meaning in my time zone, and he was accessible by phone. It was not purely an email relationship. On top of that, he had done some entertainment work before, which told me he could understand our company and what we’d need.

How much have you invested with them?

We pay them a monthly or quarterly maintenance fee. Our total spending has been between $7,500–$10,000.

What is the status of this engagement?

I started working with them early this year. They completed the site, but we continue working with them for maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re not a retail site, so I can’t speak to an increase in traffic or sales. However, it has given us a good presence in relation to our competitors. We’ve gotten positive feedback from clients and people looking at the site to do business with us or come work for us.

How did The Bureau of Small Projects perform from a project management standpoint?

The Codeable site works well as a project management and billing tool.

What did you find most impressive about them?

I’m sure there are other companies that do exactly what they do, but The Bureau is client- and service-focused. It was easy to talk to them and make changes, and it was easy to discuss our creative needs.

David helped us find real-world solutions. What keeps us going back to them is the fact that we work well together, and we like their service and their business and creative philosophy.

Are there any areas they could improve?

No. Any problems we had were expected, and they were able to correct them. I don’t have any complaints.

Do you have any advice for potential customers?

I worked as a liaison with The Bureau, so we spent a fair amount of time prior to the build discussing the website. We tried to have a very clear idea of what we wanted the site to accomplish before we started talking to them. That made the process more efficient, and David was able to move in the right direction right away.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    David knows the business, so he always comes up with reasonable timelines. He never over promises or takes too long.
  • 5.0 Cost
    Value / within estimates
    It’s an excellent value. David’s a very professional, high-quality developer with a larger team. It isn’t the cheapest, but the service is good.
  • 5.0 Quality
    Service & deliverables
    They're fast, they're good, and they come in on budget. They bring creative solutions to the project.
  • 5.0 NPS
    Willing to refer
    I have already referred him.

Web Development for Arts and Athletics Nonprofit

"They’re creative and clever with their work and we’re always impressed by them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2013 - Ongoing
Project summary: 

The Bureau of Small Projects is on an ongoing retainer for any of the website’s backend and frontend needs, which they designed and built on WordPress. They’ve also created custom pages for events.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Greg Harrell
Executive Director, Coachart.org
 
Verified
The Review
Feedback summary: 

The page they created for a gala event was modern and classy, and overall, the whole website receives nothing but great feedback. Their team is competent, fun to work with, generous with their time, and always delivers on schedule while being very mindful of a nonprofit’s budget.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of coachart.org, a nonprofit that offers free art and athletic lessons for kids impacted by chronic illness. The kids sign up and tell us what they’re interested in learning; we then recruit volunteers who are willing to teach them those skills and we match them for one-on-one or group lessons.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bureau of Small Projects?

We engage with them for any of our website’s frontend and backend needs.

SOLUTION

What was the scope of their involvement?

We’ve had The Bureau on retainer for years now; they do all kinds of projects for us. They designed and built our website on WordPress, and they currently maintain it. They just did a custom page recently for our upcoming gala that has modern functionality and cool graphics that rise and fall as you scroll around the page. For our ongoing web needs, they’re our go-to partner for both the design side and the backend.

What is the team dynamic?

I think there’s one primary developer, but being that they’re an agency, they sometimes recommend a particular person on their team for a particular project that best fits their skill set. Over time, we’ve worked with a handful of different people. David, their founder and creative director, is our main point of contact and he’s very interesting and creative.

How did you come to work with The Bureau of Small Projects?

They were here before I was, but I believe it was a board member recommendation. They are extremely competent and very cost conscious and generous with their time towards us. They’re fun to work with as well and David is a really nice guy.

How much have you invested with them?

I don’t know the cost of the initial project, but our ongoing annual projects are in the four digits.

What is the status of this engagement?

It’s been a long time since we’ve started working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

People tell me all the time that they love our website and think it’s really well designed—it has a fun and good energy to it. The most recent gala page they designed has gotten positive feedback its sleek and classy look and feel. I get positive feedback on their work all the time.

How did The Bureau of Small Projects perform from a project management standpoint?

We email directly with David and they’ve always met deadlines.

What did you find most impressive about them?

They’re creative and clever with their work and we’re always impressed by them. I can’t imagine looking for anybody else.

Are there any areas they could improve?

They’ve been great.

5.0
Overall Score They’re exceptional.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I’ve never had any issues.
  • 5.0 Cost
    Value / within estimates
    They are very mindful of our nonprofit budget.
  • 5.0 Quality
    Service & deliverables
    They’re very creative and clever.
  • 5.0 NPS
    Willing to refer
    I have referred them to others in our sector.

Web Development for Vitality Medical Center

"I hear comments on how beautiful and easy to navigate the site is all the time."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015
Project summary: 

The Bureau of Small Projects helped to launch a holistic medicine practice by creating a WordPress website. The team worked on the practice’s image and content to provide a full-service solution. 

The Reviewer
 
1-10 Employees
 
Nashville, Tennessee
Sommer White, MD
Owner, Vitality Medical Center
 
Verified
The Review
Feedback summary: 

Communication throughout the project was strong, with regular updates. The Bureau was able to fit together the various aspects of the site together seamlessly. The website generates good traffic and is aesthetically pleasing.

BACKGROUND

Introduce your business and what you do there.

I am the director of Vitality, a small medial wellness center. I am a physician specializing in integrative and functional medicine.

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bureau of Small Projects?

I was originally an emergency medicine physician but wanted to start a more holistic medical practice. I approached The Bureau in order to build a website to reach that goal.

SOLUTION

What was the scope of their involvement?

The Bureau developed an image for and put together my WordPress website. The goal was to have an informative, educational website for people. I focus on culinary medicine and provide recipes, so I wanted to start to get that out there.

What is the team dynamic? 

David Gaz [Founder, The Bureau of Small Projects] was my main point of contact. He recommended a photographer they work with for the photos. I also used an SEO specialist from their team.

How did you come to work with The Bureau of Small Projects?

They were a referred by a friend who had used them. I called David after having interviewed a few others. He was laid-back but also able to listen to what I wanted to do. I liked his website, and felt that The Bureau could represent me the best.

How much have you invested with them?

The total cost of their work was between $2,500 and $3,500.

What is the status of this engagement?

I started working with them a few years ago, around 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I get a lot of new clients through the website. I have good traffic, and their SEO work was beneficial. I hear comments on how beautiful and easy to navigate the site is all the time.

They implemented a button through which people can schedule appointments or find more information, which has been helpful for generating inquiries.

How did The Bureau of Small Projects perform from a project management standpoint?

We don’t use any project management tools that I know of. If I have an issue, David calls and we talk through them, or he just resolves the issue. Deadlines were met without issues.

What did you find most impressive about them?

David’s communication is very strong, and I like that he coordinated with the photographer. It resulted in a site where everything fit together well. He was good at telling me about the up-to-date things that needed to be done on the website.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended them.

Web Dev for Psychiatrist Practice

“The website has shifted the way that my work is perceived within the professional community.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015
Project summary: 

The Bureau Of Small Projects provided a variety of web development services, including web hosting, Google Analytics, and web form generation. They also offered creative services such as branding and logos.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Dr. Jonathan Terry
Psychiatrist, Integrative Psychiatry Practice
 
Verified
The Review
Feedback summary: 

The website has been valuable in attracting and informing prospective patients. The Bureau Of Small Projects had a vested interest in the client's business goals and delivered customized, personable support, including backend training to enable ongoing content updates and formatting.

BACKGROUND

Introduce your business and what you do there.

I’m a psychiatrist with a private practice, Integrative Psychiatry Practice. I also have a consulting business, and I do medical education, all as a sole proprietorship.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bureau?

As a physician who does uncharacteristic things including public speaking, education, and consulting for non-profits, I needed a way to share my skill set outside of the traditional ways that physicians market themselves. For many physicians, we’re so entrenched in the direct service provision piece. It can be difficult to get our names out there and approach prospective partners, clients, and other professionals. The goal was to convey those pieces of my work in a way that was accessible nationwide and even globally. I needed help with web marketing.

SOLUTION

What was the scope of their involvement?

I relied on them mostly for web development. I didn’t know anything about web hosting, or how to operate WordPress, or how to generate web forms and employ Google Analytics. Their web development package included these technical pieces, as well as creative input, which I found even more helpful. This included branding, logos, and creating a product that was truly unique and customized and not what I would have found if I were to have established a do-it-yourself options website.

This week I communicated with them about additional help with social media and SEO. The team was super responsive and very clear about expectations and what services would be provided and cost.

What is the team dynamic?

There were about five team members. Most of my communication was direct with their principal and chief creative consultant, David [Founder/Creative Director]. He delegated to the best person on his team to help. I haven’t had much direct contact with the people on his team.

How did you come to work with Bureau?

I found them through a referral. They created the most remarkable and personal website for a physician that I had seen. It was captivating, compelling, and exciting. It also was selling the service, the product, and the expertise as much as individualizing the person behind it. I spent hours looking at this website.

How much have you invested with them?

It cost about $3,000 to get things up and going. I will probably spend $500 each year for upgrades, updates, and perhaps new content.

What is the status of this engagement?

We started working together in early 2015 and completed within a month. It remains an ongoing relationship for additional help.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website has shifted the way that my work is perceived within the professional community. Historically, physicians would operate by word of mouth and they’d have an impressive CV [curriculum vitae]. Now anybody in the world can Google my name, see the work that I’m most proud of, and see if I may or may not be able to serve their business needs.

The website has also been incredibly helpful for prospective patients to find me, as well as to read up on original content that is relevant to my practice or the diagnoses and treatments that I offer.

How did Bureau perform from a project management standpoint?

Most of the communication was by either email or phone calls. It may seem low-tech relative to the industry, but I found it very helpful to be able to get on the phone with the leadership at Bureau and talk personally about my project and receive training on how to operate all the backend tools.

What did you find most impressive about them?

Even though they call themselves the Bureau of Small Projects, they have some huge clients and they do some super impressive e-commerce work and web marketing for giant organizations. Even as a very small business operating out of a small space, I felt just as important to them as one of their big clients. My business goals were equally important to them as they were to me.

One of the pieces I am so grateful to them for was that backend training, which was included in the basic fees. I’m not relying necessarily on a web developer to do minor content updates and formatting and different pieces. I’ve enjoyed learning how to operate the backend of WordPress and some of the different plug-ins on my own without needing to reach out or incur additional costs.

Are there any areas they could improve?

They offer a subscription membership package for ongoing updates. There are three options with that package ranging from personal to business to a larger personalized business approach. While this includes regular updates and web security packages, I would have liked to see more packages that include creative time and web development. Those are only available on the larger packages and monthly plans. For the small business that just needs a couple hours quarterly or 12 hours over the course of a year, I’d like to see more options for that.

5.0
Overall Score The experience has been so much better than I could have anticipated, making something that can be intangible deeply personal and incredibly helpful.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    With as many successful clients as they have, I have no idea how they’re able to provide such timely and responsive service.
  • 5.0 Cost
    Value / within estimates
    I was expecting the services to cost quite a bit more.
  • 5.0 Quality
    Service & deliverables
    The deliverables were prompt, incredibly personalized, and exactly what I asked for. The team was responsive to feedback and modifying those deliverables if needed.
  • 5.0 NPS
    Willing to refer
    Whenever people in professional medical work or education ask for web development or creative projects, they are the only name I provide based on my positive experience.

Web Development for Winery

"[T]hey were very flexible and easy to work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015 - 2017
Project summary: 

Using WordPress as a CMS, The Bureau of Small Projects replaced an outdated website and shepherded design and branding components of that rebuild as well.

The Reviewer
 
11- 50 Employees
 
Madera, California
Colin Hough
Marketing Manager
 
Verified
The Review
Feedback summary: 

Their attentiveness, expertise, prompt delivery of service, and easy manner in communicating made website development (which can be a cumbersome and drawn-out process) relatively painless.

BACKGROUND

Introduce your business and what you do there.

I’m the current marketing manager of Quady Winery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bureau of Small Projects?

Most companies run into a situation where they have an outdated website in terms of the platform, design, and branding components. We reached out to them wanting to do a new website in WordPress.

SOLUTION

What was the scope of their involvement?

They went through the usual process of figuring out what the website needed to do, what it had to look like, and who the visitors were. The Bureau was able to provide all branding components and the whole experience went very well from my understanding, which is why we’re still working with them.

What is the team dynamic?

I don't really know what goes on behind the curtain, but right now, we go through David [Founder, The Bureau of Small Projects], and he'll either do our projects or hand them over to a couple of other people on his team.

How much have you invested with them?

Over the couple of years we've worked with them, we’ve spent over $20,000.

What is the status of this engagement?

We started working with him in 2015 and ended in 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don't know if there's any one particular thing that happened. It’s a culmination of all the little things that came together, and it wouldn't have happened without David’s help, direction, and expertise. We gave them a rough idea of how we wanted our site to look and operate, and they figured out the best way to do things.

To a certain extent, a lot of the work that these guys do is a bit of a commodity. You tell them what you want and they get it done, but the service component of it is such an important factor. What you’re really paying for most of the times is to have somebody that you can reach out to that is not only a pleasure to work with but also timely, attentive, and thorough.

How did The Bureau of Small Projects perform from a project management standpoint?

We mostly communicated through email and phone calls, but they accommodated us on whatever platform or service we wanted to use (e.g., GoToMeeting). They were attentive and punctual, and although there were a few times when we got really close to the deadline, it was always justifiable.​

David is a really nice guy; he’s easy to work with and if you give him a direction or something you want to do and he's on it.

​​​​​​What did you find most impressive about them?

They made the process of maintaining a website and continuously designing and developing the various aspects of it very easy. This process can sometimes be daunting and time-consuming, but they were very flexible and easy to work with.

Are there any areas they could improve?

No. We'd always love to have their services for free, but other than that, they met every expectation.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Higher Ed Organization

“The Bureau can take my input and come up with far more attractive, user-friendly, and visually appropriate versions.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2016 - 2017
Project summary: 

The Bureau designed and built a custom educational site, which included high-volume email functionalities and a user-friendly online magazine. Assigned resources continue to maintain and update the site.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Isaac Abdul Haqq
Director, National College Center
 
Verified
The Review
Feedback summary: 

The Bureau’s developers were able to translate ideas into an attractive site, which shows how well they communicate with the school’s non-technical team. Clients can expect technical competence and cost-effective solutions.

BACKGROUND

Introduce your business and what you do there.

I am the director of The National College Center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bureau of Small Projects?

We had multiple goals, including the creation of a visually-attractive website with a user-friendly interface. Another goal was the ability to email coherently to multiple individuals with different types of emails.

SOLUTION

What was the scope of their involvement?

The Bureau of Small Projects built a user-friendly platform for us, while also getting us up on the search engine optimization ladder. I’m more of a grassroots marketer, but I do appreciate this. I don’t know how many developers worked on our project.

We send emails specifically for the people looking to join our organization, so there’s a filtering process in place specifically for them. People approach us at different levels, from the initial contact to follow-ups to our meetings, when they decide whether or not to join the organization.

We also have a newspaper/blog called The Reporter, through which we gather information around the nuances of different colleges, SATs, and other material. We have a layout similar to The Atlantic’s, allowing users to click on pictures and find the articles they want. I am able to change our lead articles based on geographical area.

How did you come to work with The Bureau of Small Projects?

I placed an ad on several platforms, including Craigslist and Upwork, mentioning that I needed affordable custom work. I didn’t have a massive budget, but I also didn’t want to go to Wix. I also made a point of mentioning that I was not digitally-savvy and needed to have colloquial communication. I do have a very good nose for exploitive people and was able to screen them out over several dozen calls. David Gaz was very friendly and knowledgeable about the area I was coming from. I did need to pay for quality, but he told me I didn’t have to pay for it through the nose. I just had to find people who knew what they were doing, which was the case with The Bureau of Small Projects.

What is the status of this engagement?

Anytime I come up with a new idea, I will call The Bureau.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The Bureau was able to layout a user-friendly magazine format that can be followed by anyone and looks quite attractive. Our website has been working well in San Francisco, where we were mainly focusing our efforts. We do also want to reach Los Angeles, which is on fire, politically-speaking, so we will clone our website using The Bureau and tailor our magazine-style blog.

How did The Bureau of Small Projects perform from a project management standpoint?

I’m an older person, and I find some of the industry acronyms to be fancy words used by tech people to show that they’re smarter than the client. I had qualms, but The Bureau has been able to explain these matters. They also provide digital competency and good communication.

What did you find most impressive about The Bureau of Small Projects?

They’re a good, knowledgeable, quick, and affordable team. They’ve shown me what I needed, even if I didn’t know it. The Bureau can take my input and come up with far more attractive, user-friendly, and visually appropriate versions. I’m not an artist, but The Bureau’s people are.

Are there any areas The Bureau of Small Projects could improve?

They could charge me less money, but, in truth, The Bureau is an affordable company. I feel I’ve gotten good value.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I’m the slow one.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve referred The Bureau to several people already.