BugFoe Private Limited

BACKGROUND

Please describe your company and position.

I am the Freelancer of an IT managed services company.

Describe what your company does in a single sentence.

Our company is a professional virtual assistant and managed services company based in Ahmedabad, India, serving clients across the US, Canada, UK, and other regions. Founded by experienced professionals, we provide tailored solutions including executive assistance, remote staffing, bookkeeping, IT support, and web development. Our mission is to deliver reliable, affordable, and high-quality support that helps businesses save time, reduce costs, and focus on growth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BugFoe Private Limited to accomplish?

• Assist in identifying, assessing, and mitigating security risks as part of the ISO 27001:2022 implementation process.
• Strengthen our organization’s security controls and monitoring capabilities to meet ISO 27001:2022 certification requirements.

SOLUTION

How did you find BugFoe Private Limited?

Referral

Why did you select BugFoe Private Limited over others?

• Referred to me
• Other

How many teammates from BugFoe Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BugFoe Private Limited worked with us to implement the ISO 27001:2022 Information Security Management System (ISMS). Their engagement covered a complete end-to-end security review, gap analysis, and implementation support to ensure compliance with the standard.

Key Deliverables Included:

Comprehensive Risk Assessment: Identified potential security threats, vulnerabilities, and business impacts.
Gap Analysis & Compliance Roadmap: Compared our existing security controls against ISO 27001:2022 requirements and prepared an actionable implementation plan.
Policy & Procedure Development: Created and refined security policies, processes, and documentation required for certification.
Security Testing & Validation: Conducted penetration tests, vulnerability assessments, and configuration reviews to ensure security controls were effective.
Training & Awareness Programs: Provided employee awareness sessions to strengthen the security culture within the organization.
Internal Audit & Pre-Certification Support: Conducted internal audits, closed non-conformities, and supported us during the external certification audit process.
The result was a fully implemented ISO 27001:2022 framework, meeting all certification requirements while significantly improving our security posture.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achieved ISO 27001:2022 Certification on the first attempt, with zero major non-conformities identified during the external audit.
Improved Security Posture by implementing over 20+ new security controls aligned with ISO standards.
Reduced Vulnerability Exposure by over 85% through comprehensive risk mitigation and remediation efforts.
Increased Employee Security Awareness — 100% of staff completed security training and passed the post-training assessment.
Enhanced Monitoring & Incident Response with continuous SOC/NOC processes and improved threat detection capability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BugFoe Private Limited demonstrated excellent project management throughout the engagement. All deliverables were provided on time and in line with the agreed milestones, ensuring the ISO 27001:2022 implementation stayed on schedule. They maintained clear communication via regular progress meetings, status updates, and detailed documentation at each stage of the project.

Their team was highly responsive to our needs, promptly addressing queries, accommodating change requests, and providing additional guidance whenever required. This proactive approach not only kept the project moving efficiently but also built strong trust and collaboration between our teams.

What was your primary form of communication with BugFoe Private Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about BugFoe Private Limited was their breadth of cybersecurity expertise combined with a highly practical, solution-focused approach. They seamlessly integrated ISO 27001:2022 compliance requirements with real-world security best practices, ensuring our implementation was not just for certification, but genuinely strengthened our defenses.

Their ability to cover such a wide range of specialized services — from penetration testing and vulnerability management to managed SOC/NOC operations — made them a one-stop partner for all our security needs. The team’s professionalism, depth of technical knowledge, and proactive communication truly set them apart.

Are there any areas for improvement or something BugFoe Private Limited could have done differently?

Overall, our experience with BugFoe Private Limited was highly positive, and the project met all objectives. If anything, providing more visual dashboards and automated progress tracking tools during the implementation phase could have made it even easier to monitor tasks in real time. That said, their detailed reports and regular updates still ensured full visibility throughout the project.