Browser London

BACKGROUND

Please describe your company and your position there.

We're a B2B SaaS intranet / internal communications company. We primarily do business with clients in the UK, US and India. Twine was started in 2014. I'm the marketing manager and have been in post since July 2017.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Browser London?

Browser have been Twine's ongoing technology partner. They built the initial version of Twine that was launched in 2014 and have filled the gaps in our in-house dev team during new feature launches + UI changes.

What were your goals for this project?

Twine and Browser have been involved in several projects. The initial project was to design and build the first version of our application. It needed to be scalable, secure and performant.

Browser have also been involved in several ongoing projects to update our software and ensure we are still competitive. This includes: updating our frontend to improve performance, refreshing our UI/UX design and building custom integrations so we can secure more enterprise clients.

SOLUTION

How did you select this vendor?

Twine's senior leadership team have a history of working with Browser at previous companies, so Browser became their go-to vendor when thinking about enterprise software projects. I should note Browser were selected as the technology partner several years before I started.

Describe the project and the services they provided in detail.

As stated above Browser have been involved in several projects with Twine that include:

• Browser's designers did a big redesign of Twine's UI/UX
• Browser's teach team rebuilt Twine's frontend to fit the new designs and also trained our internal team on using React.js instead of Angular.js
• Browser's CTO worked directly with some of Twine's clients to build a custom integrations with Salesforce

What was the team composition?

The projects usually involve 2-4 people at a time, usually 1 designer and several developers. The designer would often only be involved in the research and discovery phase at the start of the project. We would then be in direct contact with the Browser tech team throughout the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I suspect Browser will be our technology partner indefinitely. They've made it easier to launch new features quickly. This has helped us a lot when client's have told us that not having a certain feature is a dealbreaker.

As an anecdote, several of our competitors launched integrations with Slack and many of leads were asking if we had one on our roadmap - with Browser's help, we were able to quickly build an integration with Zapier which these leads could then hook up to Slack.

Having Browser on hand has also meant we've won a couple of enterprise clients because we had the capabilities to build custom integrations with their Salesforce instances.

How was project management arranged and how effective was it?

We usually communicated directly with the tech team without the need for a project manager. Over the years we have built a strong working relationship, so project management has never been an issue. We usually communicate using a combination Slack, Basecamp, Jira and Google Meet. We also do face-to-face meetings a lot as both Twine and Browser are based very close to each other in Shoreditch.

What did you find most impressive about this company?

The tech team are very responsive. I think this is probably because they are a small team so senior members of the Browser team can get very hands-on and invested in projects.

Are there any areas for improvement?

I'm not sure. As Browser is a small team, if they have other projects on the go it has been harder for them to find time for Twine bug fixes. I'm not sure if we worked with a technology partner that had more staff on hand whether this would still be an issue.

BACKGROUND

Introduce your business and what you do there.

I’m the joint managing director of a MedTech consulting company specializing in pharmaceuticals. Our main area of business is providing support to patients by generating information and insights from doctors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We were looking to develop a user-friendly platform to facilitate the development of research questions.

SOLUTION

What was the scope of their involvement?

Browser London developed and designed the platform for us. The platform allowed respondents to submit anonymous questions to doctors who can anonymously send research and answers back to the users. Through a weekly review process, we proposed changes and amendments to the team’s work form the week. 

What is the team composition?

We had one project manager at Browser London, who was in direct contact with me and the other managing director at my company. 

How did you come to work with Browser London?

We were introduced to one of the directors at Browser London through a mutual contact. 

How much have you invested with them?

We have invested between $100,000–$200,000.

What is the status of this engagement?

Our ongoing relationship with Browser London began in December 2017. While the platform was completed by October 2018, we continue to engage with them in different parts of the business.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The platform has been well-recieved internally in terms of its usability and how it addresses our business objectives. We have also received positive feedback from our clients, who receive quality research findings from trusted professionals. 

They’re a great team that is good at what they do. They have the talent and client management skills to produce results. The team remained engaged with us throughout the process and nothing was done without us being made aware of it. Browser London delivered good value from a cost-benefit perspective.

How did Browser London perform from a project management standpoint?

The project was delivered on time and budget. Our teams were in regular contact with each other through phone calls, emails, and a weekly face to face meeting. We were also able to view the status of the current sprint on a dashboard, and we appreciated this transparency. 

What did you find most impressive about them?

Everyone on their team is communicative and informed. Our main point of contact was well-versed on the project, and we appreciated only having to go through one person. We also were given direct access to their senior development team, who remain active on the project. 

Are there any areas they could improve?

No, everything ran smoothly.

Do you have any advice for potential customers?

Give them space to think and be creative so that they can best link your business and your commercial objectives. Make sure they’re well-briefed on the project. Once they’re informed, they’re very good at running with it.

BACKGROUND

Introduce your business and what you do there.

I was a Director at a global risk management consultancy, responsible for digital product development. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We worked with Browser London to develop a risk management system for a set of clients.

SOLUTION

What was the scope of their involvement?

After a consultative discovery phase, the Browser team put together an accomplished design for the product and managed the entire development of the web application.

What is the team composition?

I worked closely with a project manager. We also directly engaged with the technical lead and head backend & frontend developers.

How did you come to work with Browser London?

We found them online and after meeting with them, they won the contract through a competitive tender process with other firms.

What is the status of this engagement?

The relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We mainly tracked how they met deadlines. We had a pretty hard deadline for launch, which we committed to a number of clients. The system was delivered and worked impeccably. There were no significant bugs.

How did Browser London perform from a project management standpoint?

I think the overall project management was excellent. Every two weeks, we had catch-up meetings with the project manager and technical leads. The meeting structure was excellent. I always had access to the people I wanted to when I needed to.

What did you find most impressive about them?

Their project management side was extremely impressive. We were also extremely pleased with the world-class platform they delivered. I’m not sure if another company would be able to achieve the same thing, but we always felt that Browser London gave our team good visibility into their process. The team went above and beyond to make themselves available to us.

Are there any areas they could improve?

No, I was pretty pleased with it.

Do you have any advice for potential customers?

When working with these types of agencies, you need to have a clear idea of your customers' needs before starting.  Browser London has a good discovery phase, which you'll get the most out of if you have that.

BACKGROUND

Introduce your business and what you do there.

I'm a senior policy officer at a government agency that supports small businesses to start-up, sustain, and scale. We do this through a variety of events and online websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We needed o build a website and didn't have the expertise within our smaller team to do a WordPress site, since our team only specializes in Drupal.

SOLUTION

What was the scope of their involvement?

They designed and developed a WordPress site for us with a number of plugins to support us with what we need to do for our projects.

For example, they've implemented Calendly as a booking system for our advisors. We also have an events calendar that allows small businesses to come onto the website and search for various events taking place in London. We have a business support search tool, too, that's a directory of all the different support schemes that are available, at a national level and in London. They also implemented a research library to help people find the support they're looking for. Each user has their own personal dashboard, where they can pin information that they've found across the site.

When we weren't too sure which areas of the site were working or not, they installed a heat mapping technology to address those concerns. We allow them to take the lead in the areas they know well, but they give us a broader context and some options to allow us to make the final call.

What is the team composition?

It varies from what kind of work we have to do, but it ranges from 1-5 people. Generally, we have a main contact for monthly maintenance, as well as backend designers, developers, and a strategy director.

How did you come to work with Browser London?

They were hired slightly before my time, but I believe we put out an RFP for this work, and they came forward to apply.

How much have you invested with them?    

We've invested $100,000.

What is the status of this engagement?

We began working together in late 2015, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Generally, we're very happy with the website. We are aware we need to do more with it, now that it's been set up three years ago. We haven't done it yet, but we will do a revamp with them later on down the line.

How did Broswer London  perform from a project management standpoint?

They're really good. We're a tricky organization to work with since we can't make any quick decisions, but Browser has been really understanding. They're really good at laying out deadlines.

What did you find most impressive about them?

They go above and beyond. They're a very friendly team and they've been a great technical expertise to rely on. They're always willing to help us with the smallest asks and we've definitely built a great relationship over the years. They're always ready to help us in whatever way they can.

Are there any areas they could improve?

No, nothing really jumps out at me for them to improve on.

Do you have any advice for potential customers?

My advice is to go for it! They're a really good organization, and they're very easy to work with. They have a good level of various skillsets within their team as well. 

BACKGROUND

Introduce your business and what you do there.

We’re a branding agency based in London, and I’m the strategy director there. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

They’re our development partners for large-scale web applications and digital transformation. We had a university partner that needed both creative and dev services. Our team could handle their creative and branding, but they offered the heavy-lifting when it came to development.

SOLUTION

What was the scope of their involvement?

They handle discovery and all aspects of technical development. We’ve been able to plug them into our team for our university client to look after the entire string of work. The web app is a user web portal. They scoped the project into phases, understanding that the user journey would include onboarding, sign-ups, tracking, articles, and forums. 

Looking at the hosting environment, their team could map out the technical architecture while understanding the overall vision and brand to make a beautiful product. We served as the design agency, and they were the technical engineers that collaborated with us. Their work in this agile development also included UI/UX design and JavaScript work. 

What is the team composition?

I’ve worked closely with three key members of their staff, one being our project manager. 

How did you come to work with Browser London?

I worked with them in a previous position. We decided upon their team because they could unpack a problem and find a solution through a tested discovery process. They can make technically complex platforms simple and digestible for clients that aren’t the savviest. 

How much have you invested with them?

We’ve spent about $40,000–$50,000 on their services. 

What is the status of this engagement?

We started working with them in May 2019 and have a continued relationship for our clients that need development work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because it’s a process-driven relationship, most of our feedback is qualitative. Our team is really happy with and appreciative of the work they do. They can get stakeholders on board and ensure that they’re happy.  

How did Browser London perform from a project management standpoint?

I have a great project manager through their team. They work through scattered development sprints. To manage the projects, they use Jira and Basecamp. They go above and beyond with their time to address bugs and fixes as they come up on our clients’ ends. They make changes quickly to ensure that technical challenges are sorted out as needed. Their stakeholder management abilities are one of the best things about them. 

What did you find most impressive about them?

They’re a knowledgeable team. Using their modern, forward-thinking outlook, they delivered a beautiful product. They’re experienced and dedicated, allowing them to ensure that the project is spot-on. There isn’t much turnover, and everyone has a high-level of expertise across all technical projects. 

Are there any areas they could improve?

They’ve been a great partner for us. I look forward to them continuing to broaden their services as we keep collaborating. 

Do you have any advice for potential customers?

Meet them face-to-face if possible. That will let them better clarify your needs. Their process is important, and a meeting will help them get the most value out of them.

BACKGROUND

Introduce your business and what you do there.

I’m the Co-CEO of Auspicious & Casual Films, a creative communications agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We needed to build a new website.

SOLUTION

What was the scope of their involvement?

Browser London designed and developed a fully responsive website that functioned as a sales engine to generate inbound leads. The team generated a sitemap and user stories and worked to improve the site from an SEO perspective. The site included forms, landing pages, and interactive maps.

What is the team composition?

We worked with five people.

How did you come to work with Browser London?

We found them through a referral. We chose them because they had an excellent offering at a good price point and really understood our needs.

What is the status of this engagement?

We worked together from January 2018 to January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw a 50% increase in dwell time and a 35% increase in inbound leads over the year following the website's completion.

How did Browser London perform from a project management standpoint?

They were communicative, delivered on schedule, and were quick to respond. We communicated via phone and email.

What did you find most impressive about them?

They had a deep understanding of their industry, provided excellent customer service, and were fun to work with.

Are there any areas they could improve?

No, everything went well.

BACKGROUND

Please describe your company and position.

 I am the Senior Manager of Marcoms of a motorsports venue.

Describe what your company does in a single sentence.

Motorsport venue

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Browser London to accomplish?

• New website
• integrate ticketing
• customer experience improvements

SOLUTION

How did you find Browser London?

Referral

Why did you select Browser London over others?

• Good value for cost
• Referred to me

How many teammates from Browser London were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and delivery of new website from scratch

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

commercial sucess of new website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely delivery accoring to agreed deadlines.

What was your primary form of communication with Browser London?

Virtual Meeting

What did you find most impressive or unique about this company?

The concept design to delivery is very impressive.

Are there any areas for improvement or something Browser London could have done differently?

None in particluar

BACKGROUND

Please describe your company and position.

I am the Past Chairman (now retired) of Barristers & Accountants AML/ATF Board (Bermuda)

Describe what your company does in a single sentence.

Regulator for Compliance by Bermuda Barristers and Accountants with Anti-money Laundering and Anti-terrorist Financing Legislation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Browser London to accomplish?

• Automation of Registration and Reporting Processes
• Automated Assistance with Risk Calculation

SOLUTION

How did you find Browser London?

Online Search

Why did you select Browser London over others?

Clear statement of services offered and quality assured

How many teammates from Browser London were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To develop a portal for Bermuda lawyers and accountants for registration with their AML/ATF supervisory authority, submission of key reports and supply of analytical information for the purpose of calculating their client risk profiles.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working Portal delivered

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely delivery and clarity of communication throughout.

What was your primary form of communication with Browser London?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated the close personal interest of their senior management.

Are there any areas for improvement or something Browser London could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the VP Software Experience of Preact Technologies

Describe what your company does in a single sentence.

Gestoos CREATOR is a powerful Computer Vision platform for creating AI models for detecting and understanding human gestures and movements

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Browser London to accomplish?

• User Experience Design
• Customer Journey Design
• New Web site Branding

SOLUTION

How did you find Browser London?

Referral

Why did you select Browser London over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Browser London were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UX architecture, Figma DesignFiles, Custom Web Design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Speed and quality, A very professional firm with incredible designers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had an assigned Project manager and overall weekly meetings. Great PM

What was your primary form of communication with Browser London?

Virtual Meeting

What did you find most impressive or unique about this company?

Very Professional, excellent Team work. Right Budget no BS

Are there any areas for improvement or something Browser London could have done differently?

No, I believe this agency is one of the few that works excellently.

BACKGROUND

Please describe your company and your position there.

I am CTO of Authenticate Information Systems. We have a SAAS platform that helps food companies work with their suppliers to share data for compliance and sustainability

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Browser London?

To design a simplified version of our software for small businesses

SOLUTION

How did you select this vendor?

We interviewed 5 businesses and had presentations from the best 3. Selection was made primarily on the case studies presented.

Describe the project in detail and walk through the stages of the project.

Initial scoping set out what we wanted to achieve, followed by a wireframe process then development of an interactive prototype

How many resources from the vendor's team worked with you, and what were their positions?

2, a UI/UX specialist and a Senior Web Developer to build the prototyp

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project lead to a new design for our UI that we have since implemented across the whole platform

How effective was the workflow between your team and theirs?

They were highly involved and engaging. We also came up with some good ideas for how to present information together.

What did you find most impressive or unique about this company?

"just go on and did it", no hassle , no fuss.

Are there any areas for improvement or something they could have done differently?

Nope