Browser London

BACKGROUND

Please describe your company and position.

I am the Director of MCE.

Describe what your company does in a single sentence.
Infrastructure delivery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Browser London to accomplish?

• Business growth
• Client relationship and mutual understanding
• Outsource for expertise

SOLUTION

How did you find Browser London?

Referral

Why did you select Browser London over others?
High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

René and Jim initially provided us with a review of our brief over a short video call. Once we had time to digest their opinion, we agreed to proceed and explore potential solutions in a discovery workshop. We worked through a series of UX designs and discussions around technology options. They also worked up prototypes, which helped us to understand the potential complications and costs associated with the proposed software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have the prototypes. Aside from those, the majority of documentation and evidence is in the form of workshop work. The overarching outcome of the work they did with us is that following the discovery and prototyping, we decided to rethink the original software we were going to invest in and build. The information they provided to us helped us think about:

1. what the users were going to get from the software
2. if the value proposition was compelling enough for the users to engage
3. if the commercial standpoint in its current form made sense. i.e., would the cost-effective solution that René and Jim recommended achieve the same results? 

They essentially made us rethink the project for the better.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent. René was straight to the point, Jim was thorough, and for a technical person, he had a way of explaining everything in a non-technical way very well. The project was conducted between the UK and Australia, so everything was remote and in different time zones, but all the tools worked well. 

Most of the discussions were fluid. If we needed time to think, we could. No concerns with the budget. Everything went as planned. If anything, they saved us a lot of money by helping us explore our options and avoid making bad decisions.

What was your primary form of communication with Browser London?

Virtual Meeting

What did you find most impressive or unique about this company?

Leadership and communication

Are there any areas for improvement or something Browser London could have done differently?

N-A

BACKGROUND

Please describe your company and position.

I am the Operational Development, Project Coordinator of First Quantum Minerals

Describe what your company does in a single sentence.

Our company is involved in Mining. We produce copper in the form of concentrate, cathode and anode, and have inventories of nickel, gold and cobalt.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Browser London to accomplish?

• To assist us with creating UX/UI for a performance assessment platform
• To assist us with creating UX/UI for a soft skills learning platform
• To assist us with creating UX/UI for a dashboard to identify the Talent in the company using the performance assessments and then created a the CEO Program using the Top 30 people identified as Talent

SOLUTION

How did you find Browser London?

• Online Search
• Referral

Why did you select Browser London over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Browser London were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ky delvierables created by an Employee that n longer works at the company. I cannot provide an accurate description of the score of work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The huge uptake of the applications by the managers and employees. Feedback from the employees commending the applications being easy to use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always met the delivery date and went out of their way to meet tight deadlines. They made a quick turn around on last-minute changes and scope creep.

What was your primary form of communication with Browser London?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their ideas, designs, and execution of the projects. Browser London was able to take broad descriptions and create the products we wanted.

Are there any areas for improvement or something Browser London could have done differently?

None

BACKGROUND

Introduce your business and what you do there.

I’m in the department of corporate development for one of the largest copper mining businesses in the world. Copper is our major commodity, but we also mine nickel and gold. We have more than 25,00 employees worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We already had a brand and UI development partner; we needed someone to focus on the UX regarding the user journey.

SOLUTION

What was the scope of their involvement?

Browser London has done several projects for us. Initially, we had an internal performance management system that required a shift in direction. They helped us to move from business measures to a strength reporting system. Also, they’ve supported us with a bespoke online learning tool and a brand new system for our SEO program. They’ve been key partners in designing those systems and putting them into development.

They do all the user journey mapping. The team takes the brand and product identity to do all the screen implementation of the design for each user flow. Once the product is developed, they check that the developers have built the approved design. They use Figma to create and share their work.

What is the team composition?

We work with René (Managing Director); he’s our key point of contact. Rob (Head of Product) runs the team underneath René and makes sure everybody is on the daily stand-ups and working as part of the team. Also, we’ve used some UX designers and Julian (NXD Browser Group) for some of the data analysis work.

How did you come to work with Browser London?

We found them on Clutch. We chose them out of five competitors. Initially, we put out a tender, and they came back with 2–3 other UX providers to do a presentation. We were looking for a fit in terms of capacity and culture for the organization.

How much have you invested with them?

We’ve spent close to $500,000.

What is the status of this engagement?

We started working with them in February 2021, and our relationship is ongoing. We’re about to start another project with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t formally measure quality; we manage that on a daily basis. However, the quality of their work is excellent. In the beginning, we were clear with the brief, budget, timescales, and our way of working. We change our path when things don’t work effectively, but their flexibility is one of the reasons we work with them — they’re very responsive to feedback. Overall, we have high standards, so they’ve raised the bar to ensure that what they deliver fits the quality we expect.

How did Browser London perform from a project management standpoint?

We’ve had a few bumps in the road. They’re good at setting the project plan in the beginning, but they’re not as proactive at things like review meetings, which are essential. We’ve got around that by setting up a daily stand-up as part of the process. We manage the timescales with the project manager on our side, which has helped them to manage their time more effectively.

We use Slack as a communication tool and do all our project management through Google Docs. They do a chart to show in which part of the cycle they are.

What did you find most impressive about them?

We’re a challenging organization that does things differently and doesn’t believe in red tape or bureaucracy. We often work at a fast pace, which sometimes shocks the suppliers we work with. However, Browser London has embraced that we’re a difficult client. We know what we want most of the time, and they’ve managed to find the balance between suggesting alternatives and managing our expectations. They put their creativity to the table, but in a way that makes us feel worthy of consideration. Moreover, they take feedback well and actively act on it. All in all, we’ve found a company that we want to maintain as a long-term relationship.

Are there any areas they could improve?

Their Achilles heel is project management and adhering to the process. They take the feedback on board and are great on the creative side, but they can’t be fantastic at everything.

BACKGROUND

Introduce your business and what you do there.

I’m the head of systems engineering at Infinitive Group Limited, an SME-sized technology company. We work primarily in the transport industry, including bus, light rail, and mainline railway.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We had a short-term urgent need for a particular piece of frontend development work to interface with a backend database system.

SOLUTION

What was the scope of their involvement?

Browser London developed the frontend of a web portal. They built the interface with PHP, which connects to an Elasticsearch backend.

Our site is an analytics platform where users can pick up their data in either a raw or an analyzed form. The interface Browser London built connects the analytics performed in the backend to the frontend through a graphical visualization.

What is the team composition?

We worked with a project manager and a development lead. 

How did you come to work with Browser London?

I found Browser London through a Google search. They had a sort of triage of their services on their website, and we could see they’d previously done an interface like the one we needed. We had a 15–20 minute call with a customer engagement manager to tell them our requirements and see if they understood what we were trying to achieve. They went away and prepared a menu price, which we then discussed with their project manager in a bit more detail.

We chose them because, from the case studies and information on their website and our introductory meeting, we had the confidence that their background skills in terms of web development and database knowledge were satisfactory for the job. We were fairly assured that they had the necessary skills, and we had the evidence that they’d performed a similar project in the past.

How much have you invested with them?

We spent around about £2,500 (approximately $3,000 USD).

What is the status of this engagement?

We worked together from March–April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Browser London delivered good-quality work that allows us to run queries against the database from the frontend. Our measure of success was binary; the interface either worked to retrieve the database or didn’t. I’m pleased to say the project was successful, and we’ve since used the interface as a pipe between the back- and frontend; it allows a large number of queries to be made across it.

How did Browser London perform from a project management standpoint?

On the technical side, their project management was very good. The lead engineer understood that ours was an emerging requirement and that we had to find our way through how to connect back- and frontend. Moreover, they delivered on time and budget. Browser London understood we were on a relatively tight timescale. They set up milestones and were very good at going as far as they needed to and confirming when the milestone had been completed. 

We had several reviews with the technical lead and the project manager during delivery. Although ours was a relatively small project, it was handy to have an assigned project manager from the start, especially when discussing the project’s direction. Due to our needs, his project management was relatively hands-off. Nevertheless, he kept us informed about the project’s spend and the status of high-level project delivery.

Browser London invited us to their Slack channel, which we used for the majority of the day-to-day communication. We also had access to their Jira instance.

What did you find most impressive about them?

We appreciated that Browser London understood this was quite a constrained project from the start. They’d delivered a similar interface before, so we drew upon their expertise to increase our knowledge quicker than if we were learning by ourselves. 

They involved us in their systems from the get-go — it was quite refreshing. On day one, there was an invitation to Slack and Jira so we could see exactly what was going on using their tools. 

Are there any areas they could improve?

No, there wasn’t anything they needed to improve; they delivered what we asked of them.

Do you have any advice for potential customers?

Browser London’s user stories on their website are comprehensive; I would point you towards them. There is lots of information there to see whether they’re a fit for your business. They have numerous examples of how they’ve worked with previous clients, so you can see whether you’re a similar organization. 

Additionally, Browser London is quite clear about their offering. If you’ve got any further questions, just follow the quick-fire introduction. Book a short call upfront; it’s a very easy process, and it’s not a hard sell. Have a conversation to see if you’re a fit for them and if they’re a fit for you.

BACKGROUND

Introduce your business and what you do there.

I’m the senior stakeholder manager of Transport Focus. We’re a public sector organization funded by the Department for Transport. Essentially, we’re the transport user watchdog. Our role is to make sure that everything to do with transport in the UK is as good as it can be for those users.

In my role, I do lots of different research around rail, buses, roads, and so on. My job is to influence relevant organizations to make changes for the benefit of those transport users.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We wanted to refresh our corporate website which hadn’t been changed for about 5–6 years. Our team wanted a newer look and wanted to ensure we were engaging all of our stakeholders. The site would be a place that the public could go to get advice and information about transportation as well as view the research we do.

SOLUTION

What was the scope of their involvement?

Initially, the scope of the project was for performance and a discovery phase. We talked to internal staff, internal stakeholders, and then to the public about what they needed from a new website. That then transferred into a design phase. Browser London came back with ideas about what we could do. Once that was agreed upon, we implemented the design.

Their team worked with us to build each of the pages with different bits of content. Then the website was launched. Since then, we’ve been tweaking minor issues. Now, we have a separate contract with Browser London where they handle website maintenance and support.

What is the team composition?

Over the course of the engagement, we were assigned anywhere from 2–5 team members. There may have been others working behind the scenes.

How did you come to work with Browser London?

We went through a procurement and tendering process because we’re in the public sector. Browser London was our existing supplier so they were on that list of suppliers we informed about the tendering process.

We received quite a few bids from different organizations which we then whittled down over the course of a short period with Browser London coming out on top for quality and price. We scored all the organizations that provided bids and Browser London scored on top for time scale, understanding what we needed, and technical skill.

How much have you invested with them?

We’ve invested around £65,000 (approximately $90,000 USD).

What is the status of this engagement?

The project started in May 2020, and the website was launched in December 2020. We’re still working with Browser London as they provide maintenance as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The investment was good, and we achieved what we needed to. We’ve done testing with stakeholders and internal staff and have received very positive feedback. Some of the testers also included members of the public who didn’t understand who we are, what we did, or what our organization was all about. They went onto our old website and then went on our new website after it was launched.

They’ve come back and told us that we solved the problem because they now understand what we do. People have commented that the site is better to look at and has accessibility features. The difference between the new and old website is really helpful to users. They can go in and search for what they needed a lot easier.

How did Browser London perform from a project management standpoint?

Project management is pretty good. We utilize Basecamp to provide feedback. This allows us to talk about issues we run into and ask questions. Delivery of the website was a little bit late and but it was due to a tight timeline. There was some urgency due to the quick turnaround we needed.

We didn’t want to have lots of different contacts and people to go to. So having a single point of contact was important to us. Our teams also communicated through Microsoft Teams, Zoom, phone calls, and Google Meet.

What did you find most impressive about them?

During the procurement exercise, Browser London stood out because they understood what we were looking for and who we were as an organization. They were spot on with what we were after in terms of building something completely new for us.

We paid heavy attention to the discovery phase because that was the make or break for any of their competitors. It was the discovery phase that got rid of a lot of Browser London’s competition. That really stood out to us. We didn’t want them to come with preconceived ideas of what our new website would be about, and Browser London provided that for us.

Are there any areas they could improve?

There could have been more urgency in some of the communication. Sometimes, we hung on for a bit to find out what was happening. General communication was fine, but the element of urgent communication could definitely be improved.

Do you have any advice for potential customers?

Look at the products they deliver. Look at their past work and get some examples of the discovery work they do. They brought in a separate consultant to do that so that'll provide a fresh pair of eyes. Speaking to their satisfied customers makes a lot of sense as well.

BACKGROUND

Introduce your business and what you do there.

I’m the director of an e-commerce multi-vendor marketplace.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

I tried to build the site myself, but realized I didn’t have the technical know-how. I approached Browser London to help me build the platform. It’s a video marketplace that allows people in the fitness industry can sell video content.

SOLUTION

What was the scope of their involvement?

I outlined the requirements and user stories, and they built the rest of the platform on the framework that I gave them. They used WordPress and a variety of plugins. The platform needed to be able to showcase videos and be very mobile-friendly and easy to use.

What is the team composition?

I worked with René, who worked on the project management side, and Matt, who did all of the technical development.

How did you come to work with Browser London?

I did quite a bit of research online. I narrowed the list down to seven different developers, and then out of that, I got quoted from three of them. After speaking with René, I was confident that Browser London was the right choice.

How much have you invested with them?

We’ve spent about £15,000 (approximately $20,000 USD).

What is the status of this engagement?

We started working with them in August 2020 and we’re close to finishing up.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve been checking over their work as they go, and I’ve been pleased with the quality of their work.

How did Browser London perform from a project management standpoint?

They’ve communicated well. We have pretty regular video calls on Google Meet. At a minimum, we met weekly, but often spoke twice a week. I think they normally invite the client into their office, but because of COVID-19, we’ve had to do everything remotely. It still worked out very well. They were regularly in contact with me, easy to reach, and very responsive.

What did you find most impressive about them?

Their approach is very professional. Everything seemed slick and nothing seemed to phase them. They had an answer to every question I had. Some of the other developers I spoke to seemed daunted by this project, but for Browser London, it seemed like a walk in the park.

Are there any areas they could improve?

They’re quite expensive. Their pricing could be cheaper.

Do you have any advice for potential customers?

I wish I started working with them sooner. In the long run, I think I wasted money by trying to do things sooner. So, I would recommend that new customers reach out to them as soon as possible to flesh out your requirements.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of UniWrk, which is a recruitment platform. We connect businesses with students around the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

At the start, I wanted to build an iOS and Android app. I realized that didn’t make financial sense. It’s a bit crazy to jump into building an app with only an idea. I found that it was best to start with a web app to build for proof of concept.

SOLUTION

What was the scope of their involvement?

Browser helped to develop my idea. We went through a process to prioritize features called MoSCoW and created a list of about 750 different features. This helped us to understand what we had to have for the product to work.

Then, we went through the development stages. Their team suggested a payment system and helped to pick the best payment provider, which we decided was Stripe. They built location filters that also involved third-party integrations. Their team basically onboarded us and built the platform in about three months.

Recently, they updated the platform. Their team continues to support and host the application.

What is the team composition?

At the start, I worked with John (Strategy Director). Now, I regularly communicate with James (Technical Director) and Paul (Head of Marketing).  

How did you come to work with Browser London?

I found them through Google and actually used to work near their office. A day after we were in touch, I popped into their office.

How much have you invested with them?

The app cost £85,000 pounds (approximately $107,300 USD). In addition to the support, the total cost will be about £91,000 (approximately $114,800 USD).

What is the status of this engagement?

I first met with John around May 2019, and our relationship’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The product’s what I wanted it to be, which is the greatest feedback I could give them. It’s still an MVP, but it does exactly what it says on the tin. We didn’t want to make anything too fancy because it's easier to build on a simple foundation than one that got ahead of ourselves. The app's simple and easy to use. 

How did Browser London perform from a project management standpoint?

I speak with them 1–2 times a week. Their team’s sharp and meets deadlines. I’ve never had issues with their reliability. Their communication’s good as well. The longest I’ve waited for an e-mail was an hour. They have multiple people who can reply to support e-mails.

What did you find most impressive about them?

Browser makes the development process simple. They charge per hour and estimate the exact number of hours a project requires. There are never any issues with timelines. When they say they’ll get it done, they’ll get it done.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

Listen to them because they have experience. Don’t be stubborn and stick with your ideas because they can help to develop them.

BACKGROUND

Introduce your business and what you do there.

I’m the assistant director of communications at Octavia, a nonprofit organization that operates solely in London. We provide home support and care for thousands of low income or vulnerable people.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We felt it was time to upgrade our website, and we needed help doing so.

SOLUTION

What was the scope of their involvement?

We worked with Browser London on a number of occasions. When I first started in this role, they produced several annual reports for us. The annual report is a key stakeholder document, which is our one connection, on an annual basis, to all of our supporters. The report provides an update on how we are delivering on our mission.

We progressed the partnership to them developing our website. We had a previous website, but they developed a bespoke website from scratch.

We moved toward working with them on a digital scale. Browser London provided an intranet for us. They also helped me in my role to communicate effectively and engage our broad range of stakeholders, which included donors, fundraisers, volunteers, supporters, and partners, all of whom we work with to gain funding and to provide services. Browser London helped us in various ways to do all of those things.

What is the team composition?

I worked with about four people. I was mainly in contact with Julian (CEO) if we needed anything.

How did you come to work with Browser London?

They were recommended to me. I checked out their portfolio and had an initial conversation with them. Since we’re a nonprofit, we have strict regulations on how we engage with any job, so we got at least three quotes and pitches from various people. We found Browser London to be incredibly easy to work with. They didn’t overcomplicate things, and they could break their work down for a lot of stakeholders. They went up against a panel of people, and we selected them as the best.

What is the status of this engagement?

The first annual report would have been 11 years ago, and the website was 3–4 years after that, from July 2012–June 2013. They did our intranet three years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The main activity of our organization is providing homes, and it’s really important to us that we collaborate with residents and get their input. I don’t have statistics on hand, but we would have done a satisfaction survey with our residents to get their opinions on the finished website. The site was a significant improvement from where we were before, and people found it incredibly easy to use. The user journey was significantly shortened due to some of the basic functions they implemented.

They took a completely fresh approach to the website. They were really good at understanding our priorities and helping us to see what was possible; they aligned those so that we could make sure we weren’t just doing everything we liked, but what was really fitted to us and our business. They were very effective in that way. It was our first really functional website; prior to that, we’d had more of a brochure site.

We found Browser London’s expertise to be very helpful. They worked with our internal IT team to make sure that our site was self-serving, which was a really big move forward for us. I wouldn’t hesitate to give them a call if we ever need something that I think they could help us with.

How did Browser London perform from a project management standpoint?

Project management was excellent; I haven’t found anyone better on that front. They were very good at keeping deadlines. They work in an agile way, but they drove the project and made sure that we kept to the timeframe. If we didn’t, it was usually because of our internal processes or data. They were really good at coordinating with the different stakeholders that were involved.

What did you find most impressive about them?

They’re really enjoyable people to work with. They know their technical stuff, and they make it very simple for you. They’re informal in a friendly way, and yet they still manage to maintain deadlines and conduct themselves in a professional way. They were quick to offer new solutions. They understood us and took the time to understand what we were trying to do with the site. I valued their input.

Are there any areas they could improve?

None. As a non-profit, we have tight budget and so it's not always possible to use London Browser, but that’s all I can really say on a negative front.

Do you have any advice for potential customers?

Take the time to give them a full brief. I found great value in bringing them into the organization. They’re very good at building rapport with people. Give them as full of a picture as you can regarding your overall goals. They’ll really work with and alongside you to make it happen. They have huge expertise, and if they didn’t know how to do something, they knew someone who did. They’re very well connected and have lots of resources to get you the best option within your budget.

BACKGROUND

Introduce your business and what you do there.

I’m the technical lead of a social science unit within the university.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

We wanted to customize open source software but didn’t have the skills in-house to complete the task. It seemed more straightforward and time-efficient to employ someone who had those skills at hand. A teammate left, so we needed someone to maintain software while we found someone to fill the position.

SOLUTION

What was the scope of their involvement?

Browser London customized software that we built in-house and made open source. Their team also supported software for the larger community. Both products annotate data in surveys so that they’re more comprehensible and structured. For one project, they used PHP. In the other, their team used Angular.

What is the team composition?

Our main point of contact was René (Founder).

How did you come to work with Browser London?

The university had a list of suppliers and I spoke to someone before who worked with Browser London on a similar project. I chose them based on a personal recommendation from a client.

How much have you invested with them?

We’ve spent between 25,000–50,000 pounds.

What is the status of this engagement?

We started working together in 2019 and the relationship’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

All of the work for the second project was done through GitHub, so we had a mechanism to know when bugs were fixed or needed to be fixed. It was a relatively small project, so we didn’t have an overly onerous monitoring system.

How did Browser London perform from a project management standpoint?

There wasn’t much project management to be done from their perspective because we had such a good relationship with their programmer. We worked directly with their programmer and only had meetings with the project manager on occasion, which meant they didn’t bill us for that service. That was quite nice because they only billed us for what they did.

What did you find most impressive about them?

The Browser London team is experienced and knowledgeable. It’s a pleasure to work with their programmers and project managers.

Are there any areas they could improve?

No, not that I can think of.

Do you have any advice for potential customers?

Spend time getting them to understand what you want. Once they understand that, they’re able to find the right person to manage the project in the most appropriate way.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product at a risk consultancy organization. We provide security consulting and intelligence to clients. Our company is comprised of about 250 people worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Browser London?

Initially, we wanted to build a web application that’d allow clients to request projects and communicate with us. The app would also function as a way for us to deliver results, findings, and reports. It was essential that the app be secure and user-friendly.

SOLUTION

What was the scope of their involvement?

Browser London built 3–4 web applications for us and is currently working on another. One of the platforms they built was an interactive risk map. They handle the front- and backend development of all our projects. Their team uses React for the frontend, Go and Symfony for backend, as well as a few sequencing and processing techs.

What is the team composition?

We worked with about 10 different people. Browser London has a full-stack development team with an attached design team. Jim (Technical Director, Browser London) ran initial MVP development and now handles ongoing development programs and support. Rene (Co-Founder, Browser London) leads the UX design efforts and discovery work.

How did you come to work with Browser London?

I was searching for web app specialists after a terrible experience with a different firm. After considering about 10 firms, I chose Browser London partly due to Jim’s pragmatism and ability to speak clearly about engineering problems. He understood our business problems. Also, Rene was a design-team king. Overall, their approach was suitable for our needs because they had good UX design skills and a strong technical team.

How much have you invested with them?

We’ve invested over $1,000,000.

What is the status of this engagement?

Our partnership began in November 2016 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t track any metrics. Browser London is a very good partner and has grown with us over these last few years. They understand both our problems and our users’ problems extremely well.

How did Browser London perform from a project management standpoint?

Our internal project manager has been impressed with their competency. Browser London is proactive and usually lands within 10%–20% of the target budget. It’s well worth the cost though because they’re very good at what they do. Their team is transparent when things go wrong.

What did you find most impressive about them?

I like that they’re a small, boutique firm. Their company size allows for a lot of one-on-one interaction. We’re very happy in comparison to experiences with other service providers. We have a great working relationship with Browser London.

Are there any areas they could improve?

No, there aren’t really any areas they could improve on.

Do you have any advice for potential customers?

Take them up on their offer to be interactive. Build a partnership and be as involved as possible. They work best as an extension of the organization, rather than a vendor.