Brooky Cybersecurity Pty Ltd

BACKGROUND

Please describe your company and position.

I am the Content Operations Manager of TDS Australia

Describe what your company does in a single sentence.

TDS Australia is a brand design, web design, and video production agency based in Sydney, creating unique and impactful digital experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brooky Cybersecurity Pty Ltd to accomplish?

• Implement tailored security measures and 24/7 monitoring to protect TDS's digital assets and client data.
• Conduct comprehensive evaluations to identify vulnerabilities and create a robust cybersecurity roadmap.
• Develop and execute a proactive plan to handle potential breaches.

SOLUTION

How did you find Brooky Cybersecurity Pty Ltd?

Referral

Why did you select Brooky Cybersecurity Pty Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Brooky Cybersecurity Pty Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Brooky Cyber to tackle some pressing cybersecurity concerns, and their work made a noticeable difference. One major issue was a bot attack targeting our website login system. It was causing performance problems and putting client data at risk. Brooky Cyber quickly identified the issue and implemented CAPTCHA, rate-limiting for multiple failed login attempts, and a web application firewall. These changes drastically reduced bot activity and improved the overall user experience on our site, restoring normal functionality for legitimate users.

They also addressed a critical gap in our email security. Spoofing attempts had increased, and while no breaches occurred, it was a clear vulnerability. Brooky Cyber introduced DMARC policies to close the loopholes, and within weeks, suspicious email activity dropped significantly.

We’ve seen enhanced site performance, stronger email protection, and greater peace of mind knowing our systems are more secure. Their solutions are focused, effective, and tailored to our needs. It’s been a solid partnership.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from our project with Brooky Cyber were clear and impactful. Bot activity on our website dropped by over 90%, restoring smooth functionality for legitimate users. Our website performance improved noticeably, with fewer slowdowns caused by malicious traffic. Suspicious email activity decreased significantly after implementing DMARC policies, boosting confidence in our email security. Overall, these changes enhanced both operational efficiency and user experience, while giving us greater confidence in our cybersecurity measures.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Brooky Cyber’s project management was efficient and reliable. They consistently delivered key items on time, including security updates and system implementations. Their team was highly responsive to our needs, addressing questions and concerns promptly.

What was your primary form of communication with Brooky Cybersecurity Pty Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their knack for explaining complex cybersecurity concepts in simple, practical terms was refreshing and it made the entire process more approachable for our team.

Are there any areas for improvement or something Brooky Cybersecurity Pty Ltd could have done differently?

Brooky Cyber’s work was overall impressive, but there’s always room for fine-tuning. One area for improvement could be providing more detailed updates on minor tasks could enhance transparency. These are small points in an otherwise smooth and effective collaboration.

BACKGROUND

Please describe your company and position.

I am the CEO of Blackpole Group

Describe what your company does in a single sentence.

Blackpole Group provides strategic project and contract management services, including Quantity Surveying, Cost Control, Project Management, Contract Administration, Delay Analysis, and Tendering.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brooky Cybersecurity Pty Ltd to accomplish?

• Set up Email addresses
• Manage IT remotely
• Coordinate and sync with the Website

SOLUTION

How did you find Brooky Cybersecurity Pty Ltd?

Referral

Why did you select Brooky Cybersecurity Pty Ltd over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Brooky Cybersecurity Pty Ltd were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work for IT Services Company: Email Provision, Microsoft 365 Management, and Cybersecurity
Summary of Key Deliverables:
Provision and management of business email services through Microsoft 365.
Administration and support for Microsoft 365 applications and services.
Implementation of robust cybersecurity measures to protect email and data systems.
Ongoing technical support and system monitoring.
 
Detailed Scope of Work
Email Provision and Management

Set up and manage business email accounts using Microsoft 365.
Configure email features such as aliases, shared mailboxes, distribution lists, and forwarding rules.
Ensure optimal email deliverability by implementing SPF, DKIM, and DMARC protocols.
Microsoft 365 Administration

Manage Microsoft 365 services, including email, OneDrive, SharePoint, and Teams.
Provide user account management, access controls, and license administration.
Monitor system performance and apply regular updates to maintain service reliability.
Cybersecurity Implementation

Deploy security measures such as multi-factor authentication (MFA), encryption, and secure access controls.
Implement anti-spam, anti-phishing, and malware protection for business email accounts.
Conduct periodic security audits and risk assessments to ensure data protection compliance.
Technical Support and Monitoring

Provide ongoing support for email and Microsoft 365-related issues.
Monitor systems for performance, security breaches, and other vulnerabilities.
Offer timely troubleshooting and resolution services to minimise downtime.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Email Reliability & Uptime

99.9% uptime achieved for business email services, reducing downtime-related productivity losses.
User Productivity Improvements

20% decrease in the time required to manage emails due to optimised email filtering, automation, and organisation.
Security Enhancements

100% adoption of multi-factor authentication (MFA), reducing successful phishing attacks by 95%.
Zero major data breaches reported post-implementation of enhanced cybersecurity protocols.
Support and Issue Resolution

85% of IT support tickets resolved within the first 24 hours.
30% decrease in email-related IT support requests after system optimisation.
Microsoft 365 Service Utilisation

Increased adoption of Microsoft 365 services, with 90% of employees actively using Teams, OneDrive, and SharePoint for collaboration.
Storage efficiency improved with automated data archiving, leading to a 25% reduction in redundant data.
Improved System Performance

Faster system access with reduced login and response times for Microsoft 365 services by 15%.
Regular performance monitoring reports indicating sustained optimal performance levels.
Compliance and Audit Success

100% compliance with industry data protection and security regulations (e.g., GDPR).
Positive outcomes from security audits with no critical vulnerabilities detected.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management and Delivery
On-Time Delivery

The IT services provider adhered to the project timeline, delivering key milestones such as email provisioning, Microsoft 365 setup, and cybersecurity implementations on schedule.
Critical services, including email migration and security measures, were completed within the agreed timeframe, ensuring minimal disruption to business operations.
Responsiveness to Needs

The provider demonstrated a strong commitment to client needs by maintaining clear communication throughout the project.
Requests for system adjustments, additional user accounts, and configuration changes were addressed promptly, often within 24 hours.
Emergency support for high-priority issues, such as potential security threats or server downtime, was handled efficiently with immediate responses.
Proactive Problem-Solving

The provider regularly monitored systems and provided early warnings on potential issues, allowing for preventive action.
Periodic check-ins and performance reports were shared to keep stakeholders informed of progress and improvements.
Collaboration and Flexibility

The team collaborated effectively with internal stakeholders, adapting to evolving project requirements and feedback.
Custom solutions were offered for unique business needs, such as integrating email with CRM platforms and workflow automation.
Overall, the IT services provider demonstrated strong project management capabilities by delivering services on time, being highly responsive to client needs, and maintaining a proactive approach to ensure the success of the project.

What was your primary form of communication with Brooky Cybersecurity Pty Ltd?

Email or Messaging App

What did you find most impressive or unique about this company?

What I Found Most Impressive
The most impressive aspect of the company was its leadership under Brad. His hands-on approach to managing the project, providing direct support, and offering tailored problem-solving solutions set the company apart. Brad’s availability, responsiveness, and ability to quickly understand and address business needs made the entire experience smooth and efficient. His leadership fostered a sense of trust and reliability, ensuring that all issues were resolved promptly and that the project stayed on track. This level of personal involvement and commitment to client satisfaction was truly outstanding.

Are there any areas for improvement or something Brooky Cybersecurity Pty Ltd could have done differently?

Areas for Improvement
Given that I operate in Dubai and Brooky Cybersecurity Pty Ltd is based in Australia, the time difference occasionally posed a challenge for immediate support needs. One potential improvement could be partnering with IT firms in other regions or countries to provide 24/7 support and bridge the time zone gap. This would ensure quicker responses during off-hours and enhance the company's global service coverage.

That said, Brooky Cybersecurity has been excellent overall, with outstanding leadership and service. Their responsiveness and problem-solving capabilities have been top-notch despite the time difference.