Brocsoft

BACKGROUND

Introduce your business and what you do there.

I’m the general manager at a technology solutions provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brocsoft?

Brocsoft developed a system for us. Its goal was to generate reports for clients and manage online files that we could check in real-time every process and service provided to any of our clients.

SOLUTION

What was the scope of their involvement?

The team at Brocsoft built a responsive web and mobile platform.

What is the team composition?

I’ve worked directly with three people.

How did you come to work with Brocsoft?

When this project came up, we searched online. Brocsoft was one of the first companies to show up during those searches. After we contacted them, they showed great interest in helping us with budget and project needs.

What is the status of this engagement?

We started working with them four years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results have been great. The system allows us to provide our clients with a report right after a visit. We’ve also stopped using paper and can record all of our services in a single place.

Their team continues providing us with maintenance support services.

How did Brocsoft perform from a project management standpoint?

We were constantly in contact through WhatsApp or phone calls. Their team was great at meeting deadlines. They were also very quick at delivering the final results in that regard.

What did you find most impressive about them?

After finishing the project, they were always available to help us with anything that would come up. They’re willing to work in any needed adjustment.

Are there any areas they could improve?

I couldn’t say anything. We had great results, and I couldn’t have asked for more.

BACKGROUND

Please describe your company and your position there.

We import products from China and sell them in our premises. I am a partner of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brocsoft, and what were your goals?

We hired Brocsoft to develop an on-site online purchasing system. One person scans each product with their smartphone and adds it to their cart. Then he confirms it and stops at the checkout to be charged and delivered your order.

SOLUTION

How did you select Brocsoft and what were the deciding factors?

We selected Brocsoft on the recommendation of a mutual acquaintance.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First they came to our premises, we told them our idea and they proposed some changes. Then the system was developed based on Sprints of 2 or 3 weeks until its development was completed.

How many people from the vendor's team worked with you, and what were their positions?

We work with 2 developers and a designer, in addition to the project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We haven't done any particular metrics yet, but several of our clients have told us that the new tool makes it easier to purchase products within the store.

Describe their project management style, including communication tools and timelines.

We kept in touch via phone and email. Also, we had meetings every 2 weeks. The proposed deadlines were always met.

What did you find most impressive or unique about this company?

At all times they were looking at how to improve our initial idea. In fact, the final product that Brocsoft developed was 100% better than what we had initially thought.

Are there any areas for improvement or something they could have done differently?

Sometimes delivery times were too close together, so we had little time to assess progress.

BACKGROUND

Please describe your company and your position there.

We are a web development and design company. I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brocsoft?

The BPS (Social Welfare Bank) of Uruguay contacted us to develop an app in which each worker has competent information, be it news, events, etc. We got in touch with Brocsoft to develop it.

What were your goals for this project?

Our goal was to meet all the expectations that the BPS had for the development of the app.

SOLUTION

How did you select Brocsoft?

We had already worked with Brocsoft on other occasions, so the decision was evident.

Describe the project in detail.

An app was developed for both IOS and Android as specified by the company that had requested it. In addition to the app, an administrative website was developed from where news, events, regulations, etc. are created. The design was in charge of me, while they designed both the app and the web and developed their functionalities.

What was the team composition?

The team consisted of two developers and a project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

On the part of the BPS they informed us that they were more than satisfied with the system created and that they were going to be in charge of promoting said platform. For my part, the work was excellent and the objectives set were reached in a timely manner.

How effective was the workflow between your team and theirs?

We were in contact at all times by phone and we also had meetings every 15 days to see the progress of the system and evaluate if we should make any changes.

What did you find most impressive about this company?

Brocsoft offered high-quality products and they firmly respected the deliverable's deadline. They are also at all times looking at how to improve the initial idea with which one arrives.

Are there any areas for improvement?

No, because all the objectives were met in a timely manner.

BACKGROUND

Please describe your company and your position there.

We are a hamburger restaurant and I am one of the owners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brocsoft, and what were your goals?

We hired Brocsoft to develop our online menu. In addition, we needed to be able to place orders through the platform, which was fulfilled.

SOLUTION

How did you select Brocsoft and what were the deciding factors?

We selected Brocsoft as a developer on the recommendation of another company that had already worked with them. The decisive factor for the selection was their willingness to work with us and the quality of other projects that they had already developed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The first stage was a meeting in which we discussed what we wanted and how we wanted it. In the second stage, they showed us a design and we approved it. Then the system was developed based on the Agile methodology with Sprints.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a developer and a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to the development we did, we were able to comply with the protocols established by the government. Our expectations were exceeded by the development that Brocsoft did.

Describe their project management style, including communication tools and timelines.

We had meetings once a week, in which they showed us progress and we decided whether to change something or not. We also had permanent contact by phone.

What did you find most impressive or unique about this company?

What most caught our attention was the ability to understand what we were looking for and to overcome the initial idea that we had.

Are there any areas for improvement or something they could have done differently?

Instead of having a meeting every week, we could have had meetings every 15 days since there were times that could be solved or shown via phone.

BACKGROUND

Please describe your company and your position there.

British American Tobacco is an English tobacco company. I am Head of Trade Marketing at BAT Uruguay.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brocsoft, and what were your goals?

We hired Brocsoft to create and design a web platform where you can conduct surveys at our points of sale, as well as have control over new product launches. It also performs market data analysis.

SOLUTION

How did you select Brocsoft and what were the deciding factors?

We selected Brocsoft on the recommendation of a company that had already worked with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The development of the system was carried out through meetings every 30 days, in which they presented us with the advances that were being made in that period of time. Then we would approve the advances or make the pertinent comments so that they can make the necessary modifications to meet our requirements.

How many people from the vendor's team worked with you, and what were their positions?

We work together with 2 developers, a Project Manager and a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The system allowed us to carry out an exhaustive control over our points of sale and their forms of sales, as well as to have a traceability over time on specific marketing actions to promote our products. Unified work that we did on separate platforms.

Describe their project management style, including communication tools and timelines.

We have face-to-face meetings every 30 days in addition to having constant contact via email and telephone.

What did you find most impressive or unique about this company?

We had contact with the whole team, so making a change or coming up with a new idea was quite simple. They were available at all times to listen to our needs and they knew how to solve them in an easy and fast way.

Are there any areas for improvement or something they could have done differently?

We are more than satisfied with their way of working so we would not modify anything.

BACKGROUND

Please describe your company and your position there.

I'm the Director of an importer, based on the purchase of ceramics, porcelain and accessories for the home, and we have our own kitchen furniture manufacturing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brocsoft, and what were your goals?

We hired brocsoft to provide us with the design and quote solution of kitchen furniture. Also be able to increase our sales, and provide a good tool to our sellers.

SOLUTION

How did you select Brocsoft and what were the deciding factors?

Brocsoft came to our ears by a referral who recommended the service and dedication that they had. By having the meeting with them, they transmitted us professionality and a short-term solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

When I contacted them, we had a first instance, which raised my idea of a totally new program on the market and customized above all. At the end of days they made me a presentation of the idea I had, we were always understanding. They always made the details asked of them successfully.

After giving the ok to the project, they had several days of instances with the kitchen furniture. They were in charge of taking exact measurements, taking professional photos and dedicating the necessary time to be able to plasm as is the design of the real furniture in a program.

Once it was finished, a giant screen presentation was made, which was made the final demonstration, evacuating doubts and providing training.

How many people from the vendor's team worked with you, and what were their positions?

The development of the system contained a team of 5 people; designers, development coordinator, developers and commercial executive, which were always in constant contact

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were always compliant with the communication and return that they had towards us. Always trying to solve our requests.

Describe their project management style, including communication tools and timelines.

The deadlines were always the agreements in the beginning, providing speed and efficiency.

What did you find most impressive or unique about this company?

The rapidity, communication, service, and above all the patience that they had us, the quick response always and the power of resolution.

Are there any areas for improvement or something they could have done differently?

I would have liked that at the time of sending the designs of the furniture, it has been sent one by one and not all together as we were sent. We have more than 600 different furniture designs, of which we had to review all together.

BACKGROUND

Please describe your company and your position there.

We are a company dedicated to the production and offering of integral services for business events and receptions. I am the Co-founder and Executive Producer of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brocsoft, and what were your goals?

We hired them to create a fundraising and client management system for us.

SOLUTION

How did you select Brocsoft and what were the deciding factors?

They were reffered by a colleague in the field.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We worked using agyle methodologies, they showed us different parts of the system every 15 days and after those presentations we would aproove, provide feedback or request changes.

How many people from the vendor's team worked with you, and what were their positions?

Two developers and a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to this development we were able to improve our services, to organize our payments system better and in general to make our service offering overall more interesting.

Describe their project management style, including communication tools and timelines.

We had in person meetings every 15 days and a fluid exchange of emails and phone calls.

What did you find most impressive or unique about this company?

Their availability to listen to our feedback about the system and how fast they developed it, always meeting with every delivery strictly on time. 

Are there any areas for improvement or something they could have done differently?

We were very happy with their excelent delivery.  However, I believe the documentation of the system could have been more extensive.

BACKGROUND

Please describe your company and your position there.

We are a company that is dedicated to corporate identity programs such as creating strong signage and coatings. I'm the director of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brocsoft?

We hired Brocsoft services to keep us updated in the field and optimize our work and management.

What were your goals for this project?

The objective of this project was to optimize our work, accelerate processes, and centralize much of our work.

SOLUTION

How did you select Brocsoft?

They were recommended by a colleague.

Describe the project in detail.

The CRM was first created to centralize our work and administrative processes. It as completed using a budgeting module and our company continues to expand it.

What was the team composition?

A coordinator met with us weekly and several programmers worked on our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project gave us excellent results in terms of organizational improvement and response times.

How effective was the workflow between your team and theirs?

We met weekly to plan this project.

What did you find most impressive about this company?

We found the final result great. They were also responsive to us and changes were always done according to our specifications.