BRIDGE

BACKGROUND

Introduce your business and what you do there.

My company is called User10. We’re a software design agency that specializes in UX design. As a client, the way I work with BRIDGE PHX is through a nonprofit that I sit on the board for. The nonprofit gives people stuck in poverty the opportunity to partake in entrepreneurial endeavors. We do a lot of work with children in underserved communities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRIDGE PHX?

We hired BRIDGE PHX for a rebrand. The nonprofit had some trouble with their name being similar to a co-working space. There was a bit of confusion between the two.

SOLUTION

What was the scope of their involvement?

Their process started with the nonprofit’s core values and story. From there, they moved into the naming and design aspects. Everything was delivered in a document before we moved on to the final decision. The rebrand included the mark and other pieces of collateral, including a homepage design.

What is the team composition?

We worked with three different people, but Steffan (Founder & Creative Director) was the project lead.

How did you come to work with BRIDGE PHX?

I knew BRIDGE PHX from the tech community in Phoenix. I’ve sent work their way when people need branding expertise. When we were taking on this effort with the nonprofit, I introduced the executive who runs the nonprofit to a couple of branding agencies that they could interview. Each team did a presentation, and then the executive director chose BRIDGE PHX.

How much have you invested with them?

I believe it was around $20,000. There was a slight discount because of the client being a nonprofit.

What is the status of this engagement?

We started with BRIDGE PHX in November 2019, and the work paused in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before COVID-19 hit its peak, the team was in the process of working on the nonprofit’s website. When we pick things back up, they’ll finish the site and assist with other marketing materials. We did a lot of research with the communities we serve, and the response to the name and story was all around 5-stars.

How did BRIDGE PHX perform from a project management standpoint?

They’re great. Any delays were on our side. BRIDGE PHX set forth a good plan, and then let us know when we needed to do things to move the project along.

What did you find most impressive about them?

Their creativity sets them apart. Other local branding agencies can do solid work, but if the client wants someone creative, BRIDGE PHX is a fantastic option.

Are there any areas they could improve?

I don’t think so. Their presentations could be a little more concise, but that’s nitpicky. There were no complaints from anyone on the board or the executive director.

Do you have any advice for potential customers?

Put it in the time. None of this is quick, but it pays off in the end if you allow the time necessary to do good work. Don’t expect work for a low price; it’s going to cost a good amount of money to receive high-quality work.

BACKGROUND

Introduce your business and what you do there.

We have two different companies. One is an investment company, where I’m a principal. Our second company is an organic produce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRIDGE PHX?

We needed help with web development and marketing.

SOLUTION

What was the scope of their involvement?

For the investment company, they built our website. For the organic produce company, they helped with developing the logo, branding, the look, feel, and color scheme. From there, we built the website off of that.

What is the team composition?

We worked with three people from their team.

How did you come to work with BRIDGE PHX?

I found them on LinkedIn, and they were a good fit in terms of our size, scope, and budget.

How much have you invested with them?

We’ve invested $20,000.

What is the status of this engagement?

We began working together in August 2016, and we wrapped up in September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work was well received by our internal team. The organic greenhouse site had a customer-facing element, which got great feedback as well.

How did BRIDGE PHX perform from a project management standpoint?

They were great and very responsive. We communicated a lot through email, which was very efficient.

What did you find most impressive about them?

I liked that they were small enough that they could be nimble, flexible, and responsive. I had their attention when I needed it and I knew they were focused on my project. They met the deadlines and budget.

Are there any areas they could improve?

No, I was pretty happy.

Do you have any advice for potential customers?

I would highly recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m the founder & CEO of The HighFliers, an online dating service for successful singles in Phoenix.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRIDGE PHX?

We had tried to skip a step and develop a logo without understanding the concept of branding. When we reached out to BRIDGE PHX, their team educated us and bridged that gap from merely having a logo to having a brand image.

SOLUTION

What was the scope of their involvement?

BRIDGE PHX provided branding services to give our company a face. Their team created our logo, our Instagram profile picture, and other brand assets.

What is the team composition?

We worked with three people. Mostly, we engaged with Colton (Co-Founder) and Steffan (Founder & Creative Director). 

How did you come to work with BRIDGE PHX?

I had searched online for different branding agencies, and I saw that they were local. I visited BRIDGE PHX’s website and compared them to other things I saw. Their style stood out. It was different and edgy. I really wanted to bring that style to what I was trying to do.

How much have you invested with them?

We’ve invested at least $8,500.

What is the status of this engagement?

We started working together in July 2019. The bulk of the project wrapped in November 2019. I still reach out to them for small things.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We came up with the design, but BRIDGE PHX gave us a personality. We’re still in the launching phase, so there’s no hard evidence. But I’m pleased with what BRIDGE PHX brought us. We didn’t even know what we were missing until we met with them.

How did BRIDGE PHX perform from a project management standpoint?

They delegated the work well amongst the three of them. Their communication was excellent. I could email them night or day and still receive a speedy response.

What did you find most impressive about them?

We had interviewed a couple of other agencies, but I think their lack of ego makes them an attractive company. They didn’t belittle us for not being experienced and take over the project. Their team did a great job of giving their opinion but never made us feel that they were controlling the project or that they knew more than us.

Are there any areas they could improve?

No, I think they did great.

Do you have any advice for potential customers?

I’ve already put it all over my social media. I definitely recommend them to anyone who asks.

BACKGROUND

Introduce your business and what you do there.

I’m an equity shareholder and director of business development for a business that provides the strongest legal hemp product on the market. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRIDGE PHX?

We were working on creating our logo and color schemes for our brand, but we didn’t want to come off as a shady company. Our goal was to show how professional we are and that people with active lifestyles use our products.

SOLUTION

What was the scope of their involvement?

They helped us figure out the right images and color schemes to use for our logo and overall branding. Colton (Co-Founder) brought down full color schemes for us, giving us access to a full portal with tens of thousands of options. He also recommended different fonts that we’d never seen and we used.

They gave us depictions of how the future bottling could look. Moving forward, we’re in talks with them about marketing materials like business cards and flyers. 

What is the team composition?

Colton is my main point of contact, but Steffan (Co-Founder) is also involved in the process. 

How did you come to work with BRIDGE PHX?

I’d been speaking with Colton over the last few years and he’d helped me with other things in the past. Although he hadn’t helped me with anything at this level previously, I liked his character and he takes extreme pride in his work.

I never felt like I’d be paying for something that isn’t worth it. He made me feel comfortable about knowing the work would be as professional as possible. 

How much have you invested with them?

So far we’ve been quoted at around $25,000 and we’ve paid $5,000 so far. 

What is the status of this engagement?

We started working together in January 2020 and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They exceeded our expectations — our brand sticks out much more and looks incredible. They did a great job in helping us understand our image and creating a professional label for our message to the public. Since we’re in a challenging market, they really made us feel comfortable bringing our product forward. 

How did BRIDGE PHX perform from a project management standpoint?

His project management and ability to meet deadlines is why we’re moving forward with them. They’ve crushed it in terms of meeting our timelines, working day and night if needed. I’ve worked with other groups in the past, and compared to them, Colton is especially easy to get a hold of. He works late at night and comes over in person when needed. He easily adapts to what we need. 

What did you find most impressive about them?

They know who they are and they are truly the bridge between the customer and the necessary work. I really like how Colton takes full pride in his work and goes after our goals with everything he’s got. 

In a way, he feels like he’s part of our company and is building our brand with us, not for us. Their dedication separates them from other providers. They’re a stand up group of people. Down the road, we plan to have them take over our marketing because of how happy we are with their work. 

Are there any areas they could improve?

Honestly, I am very happy and there’s nothing I would change about what they’ve done so far. 

Do you have any advice for potential customers?

They will jump in the trenches with you and help you make it out. They take a lot of pride and are very professional. 

BACKGROUND

Please describe your company and position.

I am the Voice Actor/Producer of Blade O'Neill Voiceover

Describe what your company does in a single sentence.

Voice Actor/Producer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BRIDGE to accomplish?

• New Logo that is modern and more reflective of my brand

SOLUTION

How did you find BRIDGE?

Other

Why did you select BRIDGE over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

I had a general idea on updating my current logo and BRIDGE took it to the next level. I even recieved variations I didn't even realize I needed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Confidence in the new design and updating my website and all branding allowed me to market myself more confidently, thus more often

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver on time and on budget with clear communication. They even asked me questions regarding the new design that I didn't even consider. They are real professionals

What was your primary form of communication with BRIDGE?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are not only talented but good people as well

Are there any areas for improvement or something BRIDGE could have done differently?

No, they are awesome, would recommend any time

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a marketing company.

Describe what your company does in a single sentence.

Marketing Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BRIDGE to accomplish?

• Website Design and Layout

SOLUTION

How did you find BRIDGE?

Referral

Why did you select BRIDGE over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from BRIDGE were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design and layout for campaign launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timely launch and well received by customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was always timely and deliverables were completed according to the timeline established. In addition, they were always easily reachable.

What was your primary form of communication with BRIDGE?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their great company culture and filled with people who care about their clients.

Are there any areas for improvement or something BRIDGE could have done differently?

From this experience, nothing!

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of Graphite

Describe what your company does in a single sentence.

Platform that connects leading enterprises with world's leading independent consultants.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BRIDGE to accomplish?

• Defining the US, UI and building a new corporate website

SOLUTION

How did you find BRIDGE?

Online Search

Why did you select BRIDGE over others?

• Great culture fit
• Good value for cost
• Great work samples

How many teammates from BRIDGE were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Desining the wireframes for redesigning our company website to drive inbound leads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website engagement and inbound leads started to increase as a result of their work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• All deliverables were completed on time.
• Their work product was always great. 
• On our end, we had delayed providing feedback on some of their work which slowed things down. They were extremely empathetic to the cause of the delays and supported us promptly once we were able to pick the project back up. 

What was your primary form of communication with BRIDGE?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

BRIDGE's work quality and ability to go above and beyond to collaborate with us to achieve our goals were outstanding.

Are there any areas for improvement or something BRIDGE could have done differently?

I can't think of much.

BACKGROUND

Please describe your company and your position there.

I am the Product Development Director, and am responsible for bring our new produt to market with a distinct brand and superior packaging.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BRIDGE PHX, and what were your goals?

We hired them to develop our brand logotype, color palette, identity use guide, packaging, business cards, website, promotional flier and whatever other marketing material is likely to be needed to launch and sell our products. Our goals are to present meaningful and effective new products to two different target markets in a unique and refreshing way.

SOLUTION

How did you select this vendor?

After working with another design team, we parted ways. My daughter who has a Masters in Branding selected BridgePHX as the top contender in our geographic area.

Describe the scope of their work in detail, including any steps and the final deliverables.

They fine-tuned our logotype, reworked the color palette, revised the brand standards manual, created labels for our products, developed retail boxes for the products, designed and produced business cards, designed a travel tote. We are in-process of a web design as well.

How many people from the vendor's team worked with you, and what were their positions?

I worked mostly with their designer and partner, Steffan who recreated the Brand Standard manual, provided a color palette, created 2 sizes of packaging for each of our two products (labels and boxes for the larger size), designed business cards and a travel tote for the smaller sizes. I have worked mostly with Steffan, Brand Strategist. I have also started the web design background and planning assessment with the other partner, Creative Director, Colton. And I have enjoyed the experience of being photographed by their photographer Preston.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We haven't officially launched our products. But the prototypes we've given out with the BridgePHX packaging have garnered raves, as have our business cards. We have been generating much excitement with this brand, and even the prototype customers have asked for more!

Describe their project management style, including communication tools and timeliness.

They have a relaxed and informal style socially, but are very thorough and professional in their approach to design solutions. The concepts are presented clearly and specific to our requested colors, directions and themes. They are sent digitally, very well organized in several formats, and are easily accessed. The team is available to discuss or review the presentations at any convenient time, even on weekends!

What did you find most impressive or unique about this company?

Nothing is too hard for them. Everything is possible. They are super-willing and available to help. Their solutions are wonderful, as well-exciting, great color sense, refreshing, perfect!

Are there any areas for improvement or something they could have done differently?

No. They're professional and easy to work with at every level.

BACKGROUND

Please describe your company and your position there.

I started Pulse Ultradound as a dynamic imaging company providing imaging services, staffing and consulting

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BRIDGE PHX?

We worked with Bridge to help with our messaging and branding.

What were your goals for this project?

Our goal was to create a brand that would allow us to reach our potential clients and patients

SOLUTION

How did you select this vendor?

We connected through a mutual friend and the quality of the works

Describe the scope of their work in detail.

Bridge created our logo and print

What was the team composition?

Steffan Colton and the team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I’m not sure how to quantify this request

How effective was the workflow between your team and theirs?

Very cohesive and effective

What did you find most impressive about this company?

Communication was very effective and to the point.

Are there any areas for improvement?

We are very pleased with BRIDGE