Blackpepper

BACKGROUND

Please describe your company and position.

I am the CEO of Boardertown

Describe what your company does in a single sentence.

New Zealand's leading skate and snowboard retailer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Blackpepper to accomplish?

• Design and build a new e-commerce site integrated with our CRM and POS systems.
• Manage Google and Meta Ads

SOLUTION

How did you find Blackpepper?

Referral

Why did you select Blackpepper over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Blackpepper were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design and build integrated e-commerce site.
• Optimize SEO.
• Manage ads for Google and Meta.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Revenue, conversion and ROI for ad spend.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered on time, to budget and beyond expectations.

What was your primary form of communication with Blackpepper?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their consistent and engaged management impresses us.

Are there any areas for improvement or something Blackpepper could have done differently?

N/A