Biztech Consulting & Solutions

BACKGROUND

Please describe your company and position.

I am the HOSM of Osho Chemical Industries Ltd

Describe what your company does in a single sentence.

We specialize in manufacturing and distributing our top-of-the-line products to farmers all over Africa, while also maintaining great options for your personal needs at home.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Biztech Consulting & Solutions to accomplish?

• Digitize Sales and Marketing Processes

SOLUTION

How did you find Biztech Consulting & Solutions?

• Online Search
• Vendors on another project

Why did you select Biztech Consulting & Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

• Mobile Application Source code in Zip format
•  Deployment on Mobile App Store (One Time)
•  MappyField 365 Managed Package (No Source Code)
• Marketing Application
• Sales Application
• Role out to 4 countires

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of working apps on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had the pleasure of working with BizTech on our recent project, and their professionalism and commitment to excellence stood out from the start. The team managed the project with great efficiency, ensuring that every milestone was met on time without compromising quality.

Communication was seamless throughout the project, and their responsiveness made collaboration smooth and efficient. Overall, BizTech proved to be a reliable and innovative partner, and we would highly recommend their services to anyone looking for a professional and results-driven team.

What was your primary form of communication with Biztech Consulting & Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the key aspects that set BizTech apart was their proactive approach. They didn’t just execute the plan; they actively contributed ideas and provided valuable feedback that helped refine and improve our app. Their insights enhanced the UX and functionality, making the final product even better than we had envisioned.

Are there any areas for improvement or something Biztech Consulting & Solutions could have done differently?

Further break down of work structure into more managable modules. 

BACKGROUND

Please describe your company and position.

I am the Director of Operations and Finance of The Order Fulfillment Group

Describe what your company does in a single sentence.

TOFG is a 3rd party fulfillment and e-commerce warehouse company that manages and maintains all aspects of warehousing, and e-commerce logistic services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Biztech Consulting & Solutions to accomplish?

• Develop Odoo Software to allow for multi-company activity within our environment
• Develop data entry process inside of Odoo to move away from legacy Oracle platform
• Move e-commerce sites from other platforms inside of Odoo infrastructure

SOLUTION

How did you find Biztech Consulting & Solutions?

Online Search

Why did you select Biztech Consulting & Solutions over others?

• High ratings
• Pricing fits our budget
• Other

How many teammates from Biztech Consulting & Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Project 1: We need the ability to generate invoices and purchase orders within Odoo in different template designs to support different business units. This included being able to choose the template either based off of a customer or vendor, product, or product category. 
• Project 2: We needed a data entry form to enter warranty registration information from postcards mailed in. This included pulling dealer information where the product was purchased, and zip code match information for the customer who purchased it to make the data entry easier. We also needed a delivery report to pull by period for all of the registrations entered. 
• Project 3: We needed to be able to capture package supplies used by a warehouse client, by scanning in barcodes for the different package types and keep records of the total number supplies used in a period and the charges for those supplies to be able to generate an invoice for the client.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Project 1: We successfully enabled their plugin to Odoo for the All in One invoicing template and they worked with us to customize to meet our specifications to be able to add enhancements to it, to use different templates for different billing units within the organization. 
• Project 2: We successfully created the data entry portal for the warranty registration cards and created a deliverable report that gave our client the desired output. Shortly into the process we discovered several things that didn't work as well as we anticipated related to database issues that Biztech worked quickly to resolve for us. 

We also worked with them to create efficiencies in the data entry process by creating a zip code lookup that populated the city and state for the registrant without having to data enter that information which streamlined the data entry process. This enhancement was added with a nominal programming charge without having to rescope the entire project. 

• Project 3: We were successfully able to create the portal to capture packaging supply usage for the offline client, which in turn gives us the ability to charge our client appropriately.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were incredibly responsive and completed the work within the agreed-upon schedule. They worked through the testing of the work, and made sure it met our specifications and helped us with enhancements that were outside of the original design scope with reasonable additional charges.

What was your primary form of communication with Biztech Consulting & Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Top to bottom,the communication and dedication to understanding our entire business model to see why we are doing what we are doing, made the project management much easier. Rather than just taking our project at face value, they qualified it to understand where it fit in the full scope of the business. Communication every step of the way during the process was key. 

With the time difference, they always worked to make sure they were available to discuss projects in a time that worked with our schedules and advised us of when they were not going to be available.

Are there any areas for improvement or something Biztech Consulting & Solutions could have done differently?

There are always opportunities for improvement in regards to communication, and scope definition whenever you are working with operators versus programmers. We just speak differently, so continuing to understand the desired outcome from an operational perspective and how to develop that programatically is the key - but that said, the desire to do that is definitely there.

BACKGROUND

Please describe your company and your position there.

We are an auto parts distributor / retailer in Australia. I hold the position as a general manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Biztech Consulting & Solutions, and what were your goals?

Our business is running over ebay, amazon, google shopping, official website, etc online platform and using M2E pro to manage sales / shipping. Biztech is hired to customize our M2E pro specs to make it function as we wished. Our goals are to make all M2E pro specs such as shipping / sales policies & template, sycronization etc. are customized properly to suits our needs as much as possible.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them from a referral and we've been compared Biztech along with other a few vendors. As this is a fairly big project, we do need a responsible and efficient partner to support us in long term perspective. Biztech is always standby and is the best helper no matter when we need them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The main task of this project is to ensure a smooth synchronization between our online platforms and M2E pro, also Biztech need to build in APIs from online platform / courier companies to M2E Pro. The key deliverables including but not limited to: customize shipping from various couriers, sychronize ebay/amazon sales data to M2E pro, add in required features for our own website with M2E pro, integrate google shopping with M2E pro and make it function as wished.

How many people from the vendor's team worked with you, and what were their positions?

I have one project manager work with me and an account manager for billing / service enquiries.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

So far we are well satisfied with each single task assigned to Biztech.

Describe their project management style, including communication tools and timeliness.

The project management is great, and the cost is reasonable and accountable. We communicate with Skype & whatsapp, basically you can get help anytime when you needed.

What did you find most impressive or unique about this company?

We had the direct communication with the programmer, which make our demand can be delivered clearly and easily. And you can always get help anytime when you need them urgently.

Are there any areas for improvement or something they could have done differently?

So far each task being finalized well. If I must raise some points for improvement, I might prefer a more detailed project log to be kept so that it's easily to be traced for the past tasks.

BACKGROUND

Please describe your company and your position there.

I'm the software architect. We have an admin portal and a user portal (both phone app and web app)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Biztech Consulting & Solutions, and what were your goals?

We have a very challenging solution. We have a device at the edge to bring in big data and then present that data for analysis, alarming, and maintenance.

SOLUTION

How did you select this vendor and what were the deciding factors?

I didn't select this vendor, came into company after decision was made.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have an admin portal and user portal (both phone app and web app) essentially. Lots of technologies used: AWS, PHP, CakePHP, node, ionic, kaftka, mysql, and a lot more.

How many people from the vendor's team worked with you, and what were their positions?

There were about 20 developers and a couple of managers. Including node developers, DBAs, devops, PHP developers, etc.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have a massive application that we are able to sell. We are able to develop major features within about a month.

Describe their project management style, including communication tools and timeliness.

The project management was great. We wanted to have a lot of say in processes and Biztech was very accommodating. Occasionally we had urgent issues and Biztech was always available to quickly resolve.

What did you find most impressive or unique about this company?

I really appreciated Biztech's ability to remember all tasks. It's common to have multiple priorities coming from multiple people and Biztech was able to juggle all requests very well. They have been able to get everything developed according to spec.

Are there any areas for improvement or something they could have done differently?

We would occasionally have challenges where the dev team would be too accommodating. PO would push too much work and inevitably few items would roll into next sprint. This has largely been solved by working with both PO and Biztech lead devs.

BACKGROUND

Please describe your company and your position there.

I'm the founder/ CEO of Interflag; we produce flags for resellers in Europe

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Biztech Consulting & Solutions, and what were your goals?

We asked Biztech to develop several modules for us in Odoo. Our whole company is running on Odoo, a few examples of what we needed was a way to keep track of all our production orders, specifically handling all the designs (each flag order has its own design). Everything had to be connected by Odoo, which means we wanted our website for entering orders to sales, production, warehouse and accounting in one.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Biztech because they had experience in Odoo and Odoo websites, whem we were selecting a few years ago they were one of the first companies that made clean, clear templates for Odoo websites.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our project is very comprehensive; Odoo is our only system in the company we are using. Therefore, we started by explaining all of our operations in detail and then all of our needs. After each session, Biztech came back with a brief summary and their solutions. At this moment they know our business, so for new projects; for new modules it is very easy for them to understand what our specific needs are. We are making use of Trello to add tasks and keep track of the progress.

How many people from the vendor's team worked with you, and what were their positions?

We have one contact person, a project leader. 'Behind' her is a team of professionals for every aspect such as web design, server integration and so on.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Automation and system integration is very important for us, as well as the design of our website. for every project Biztech has perfectly met our expectations. Sometimes deliverables can be checked better before they are handed over to us for review, but after we give this feedback we saw many improvements in this. Most important for us, if we can think it, they can make it.

Describe their project management style, including communication tools and timeliness.

The most important tool we use is Trello. Here we upload projects or issues and we keep track of it. Besides that, we daily talk to our project leader on Skype, we do this for small issues or for instance to clearify something. That works perfectly.

What did you find most impressive or unique about this company?

They are always available for us, 24/7 for trouble shooting. If something goes wrong, they act adequately.

Are there any areas for improvement or something they could have done differently?

It is always a trade off between delivering the work perfectly or in time. Sometimes they can check the deliverables better according to the needs we specified. It can save time for reviewing of course.

UPDATED REVIEW

This review was published on August 15, 2018.

Robbert Beure

CEO, Interflag

Manufacturing

11-50 Employees

Rotterdam, Netherlands

$10,000 to $49,999

Apr 2015 - Ongoing

Project summary

Biztech Consulting & Solutions took over the development of a customized ERP system. Using open-source tools and legacy code, they are now working on the 11th iteration of the platform.

Feedback summary

The new system offers enhanced features and better performance, thanks to Biztech’s expertise. Their organized project management, fast deployments, and clear communication set them apart from previous vendors and have led to a long-term partnership

BACKGROUND

Introduce your business and what you do there.

I’m the owner and CEO of a company that makes flags.

OPPORTUNITY / CHALLENGE

Whatchallengewere you trying to address with Biztech Consulting & Solutions?

Normally, we don’t deal with software, but it was important for us to have an enterprise resource planning (ERP) system for managing our sales and customer relationships. We started with a Dutch team that delivered good work, but the pricing was rather high and became an obstacle to our growth. Aside from the budget aspect, they also took a long time to code.

We then worked with someone from India. While developers there are quite capable and fast, you have to explain exactly what they need to code. In our case, we’re not developers and don’t speak their language, so it posed a problem. Our requirements were ambitious, and they followed everything we said without intervening. Unfortunately, the parts they made wouldn’t “talk” to the other parts of the software. Everything became a big mess. We used two different suppliers in India before looking for a new company.

SOLUTION

What was the scope of their involvement?

Biztech Consulting & Solutions started off adapting our existing ERP system, but the scope expanded. Now, they’re rebuilding the system from the ground up with modern standards. Previously, we’d made minor updates to the system to compensate for limited features—some options were not available four years ago. We also worked with Odoo and ERP Community for the open source software platform.

We’re now working on version 11 and are looking at version 12. Our target for releasing the final build is mid-November. I believe we’ll be happy with the results, as we’re getting all the features that we couldn’t get before.

What is the team composition?

We’re working with 9–10 people. The coders are all specialized and know exactly what they’re doing.

How did you come to work with Biztech Consulting & Solutions?

Biztech Consulting & Solutions is on Oodo’s partner list.

How much have you invested with them?

We’ve spent $45,000 on their services. For that amount, they did much more than our previous vendor from the Netherlands. In perspective, they got a quarter of the whole budget but did 80% of the work.

What is the status of this engagement?

We started working together in April 2015, and the work is ongoing. We’ll continue working with them for the long-term.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Biztech Consulting & Solutions got it right, creating a system that is highly customized. It can handle everything. If I tell Biztech that I need a feature, I’ve never heard them say “It’s not possible.” We can use ordinary language to describe what we need, and they’ll explain the limitations and translate our requirements into something feasible. They do things in such a way that it won’t destroy the whole system when you push “update.” Instead of doing a short-term patch for a problem, they offer long-term solutions. The only limitation is the platform we’re using. They’ve also guided us on best practices for implementation.

How did Biztech Consulting & Solutions perform from a project management standpoint?

The project manager understands Odoo quite well and communicates clearly via Skype. They’re excellent with project management and couldn’t do better. It’s an area that’s often lacking in vendors, but not for this team.

What did you find most impressive about them?

They’re extremely fast and offer relatively cheap pricing. You get a lot of value for your money. I just came back from India and saw how they work. It’s amazing. When they say yes, they really deliver.

Do you have any advice for potential customers?

I highly recommend meeting the team in India, especially if it’s a long-term collaboration.

RATINGS

Overall rating: 4.5

Quality: 5

Cost: 5

Schedule: 4.5

Willing to refer: 5

I highly recommend them.

BACKGROUND

Please describe your company and your position there.

I am founder and MD of Labels4Kids online retailer of name labels and tags based in the UK and selling internationally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Biztech IT Consultancy Pvt. Ltd., and what were your goals?

Our website was somewhat outdated and also on Magento 1 so we needed to transition to M2 but alongside that we had the requirement to build a bespoke designer tool for all our labelling designs so the customer could see and order their labels on the site and this would go straight to production for print.

SOLUTION

How did you select this vendor and what were the deciding factors?

We required editable files which most designer tools could not do once the customer had created their order file. Biztech were the only designer company capable of doing this and at a reasonable cost. We also tested migration of our highly customised M1 site to M2 with a number of developers and only Biztech managed to do this successfully due to the level of customisation in the old site.

Going with a new developer is always a high risk but we felt having been tested on the migration initially that they were up to the job. They also agreed to alter their standard designer tool to suit our layout requirements. The cost was not unreasonable for the work required.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had intial meetings to explain what was required and that we wanted to keep our current designs but alter the designer tool. We also added a pile of new icons to our labels offering during the designer tool build which made it a new site but with a massive new range of designs, something we had been wanting to do for many years.

After initially asking them to do the migration test we agreed to go ahead and received wire frame demos of the designer tool part, a key area for us.

How many people from the vendor's team worked with you, and what were their positions?

We had quite a large team of 10 or so on the project but with a main project manager contact throughout. This changed part way during Covid but was a smooth transition as in the development team only one changed during the build time and handed on to someone who had already worked on the whole build to date anyway.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching so far we have not seen an uplift in sales as we are just coming out of covid lockdowns, however the customers like the site and we find it relatively easy to work. We are now working on building our market post covid lockdowns having invested during the shutdown period with a new site and new designs and designer tool.

Describe their project management style, including communication tools and timeliness.

The process was initially difficult as the method of delivery of a project in India perhaps differs to the UK. We were on email, skype and google drive but finding this difficult to keep track of all the different chats going on. We prefer working with Trello.

Biztech use Trello themselves anyway inhouse I believe so agreed to streamline our work tickets better during the project and we moved to Trello for tickets and replies in one place, Google drive sheet to summarise new support tickets needing quoted and track ongoing hours, and skype for urgent notifications to get the team's attention to check the trello board again.

Works much better and will continue to use that process. I think the point would be to be upfront with how you want to work as a company and something like this method was much smoother.

What did you find most impressive or unique about this company?

The most impressive was the level of their English and skills. English is not their first language and the team all understood our different accents and what we were trying to communicate and were capable of doing the migration which some US and UK companies had not managed to crack. Their development skills are very good and would recommend.

Are there any areas for improvement or something they could have done differently?

The process of communicating ongoing work and tickets should not be done via email as your inbox is swamped and you cannot keep track of emails and skype comments on an issue in the one location. Working with Trello from the beginning would have been more sensible and if doing future builds with them we would insist on starting off that way from the beginning.

BACKGROUND

Introduce your business and what you do there.

I am a senior application officer at the Afghanistan International Bank.

OPPORTUNITY / CHALLENGE

What was the scope of their involvement?

We worked with another company that created the mock-ups for the website. We shared those mock-ups with the Biztech team and requested that they create a new website from scratch for us according to those mock-ups.

We asked them for new features like map integration and also an admin panel, some login features, and rules and policies regarding the operator and admin users. Everything was per our request and as planned. They used C#, ASP.NET for the framework. They have also used jQuery, JavaScript, and CSS, and CSS3 for designing the pages.

Before signing the contract, we provided the software requirements and specifications; whatever we needed, we put in that document, which they followed during the development process. It had a list of features and modules we decided to put on the website.

When the project was 50% completed, we wanted to add some new features as per our top management requests. They were also able to implement those new features that included ATM and bank branch locations.

What is the team composition?

I was in contact with two people. One person was the project manager, and the other person was in charge of the UI design. We also had some calls with the person looking after the server and web hosting configuration.

How did you come to work with Biztech IT Consultancy Pvt. Ltd.?

Our top management and IT manager found them I think they searched on Google and checked out some of their reviews. They found that they were capable of doing this type of project and signed the contract with them.

How much have you invested in them?

We spent around $45,000.

What is the status of this engagement?

We started working with them in September 2020, and the work was completed in the middle of February 2021. We have a yearly maintenance agreement if we have any changes.

SOLUTION

What evidence can you share that demonstrates the impact of the engagement?

Biztech IT Consultancy Pvt. Ltd. is a hardworking company. They implement whatever the customer requests. They won’t say it’s not possible or that it’s not part of the project. They try to implement the features that the customer wants and want to make the customer happy.

 We are happy with them and with what they have created for us. We don’t have any issues with them. Our old website didn’t have many features or modules and the design was not user-friendly. 

How did Biztech IT Consultancy Pvt. Ltd. perform from a project management standpoint?

They submitted around 200 hours for this project. After that, the working hours were increased because of the new modules and features. We already had the old website that was running, so we did not request that they hurry to deliver the project. We didn’t have any issues or delays with the new website. We used email, Skype and Zoom for communication.

What did you find most impressive about them?

They work hard to satisfy the customer’s needs.

Are there any areas they could improve?

No, I don’t think there’s anything. We are happy with the result. We had requested other changes, and they didn’t charge us for those small changes.

Do you have any advice for potential customers?

They are good at web development. We have only done one project with their team, so we don’t know what their skills are like for other technologies. I would highly recommend contacting Biztech for your website needs.

BACKGROUND

Please describe your company and your position there.

I am the owner of a graphic design creative agency. We create brands and other design-related assets and liaise with specialist suppliers according to the collateral required by our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Biztech IT Consultancy Pvt. Ltd., and what were your goals?

We have used Biztech for many years, for client projects such as websites and emailers as well as for our own website, such is our trust in them.

Our goals are always to produce an effective solution for clients which not only maintains the aesthetic of the design work we have created, but which also functions extremely well across different devices and platforms, to not only reflect well on the client but to make an enjoyable user-experience for their own clients.

SOLUTION

How did you select Biztech IT Consultancy Pvt. Ltd. and what were the deciding factors?

Biztech approached our company initially and we used them on a trial project as we were looking for a web development company. The results were great and it began a long-standing relationship.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We work closely with Biztech, discussing what areas of functionality are straightforward, which are intensive and problematic, so that we can harmonise our graphic proposals to our clients with realistic and sensible solutions for the real world.

We normally submit a draft proposal to Biztech before submitting it to the client in order to ascertain any such problems and to best advise our clients why we have proposed the routes we have.

In this way, we work closely with Biztech as a trusted advisor on delivering a solution to our clients.

How many people from the vendor's team worked with you, and what were their positions?

We liaise with one key account manager day-to-day and with the other members of staff (at a top level) as and when required (eg for billing, general liaison etc)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All of the websites the Biztech has helped to create have made an enormous difference to our clients, and to ourselves (not just in client satisfaction, but also in real terms as Biztech helped to create our own website).

The measurable outcomes are hard to gauge as they are long-term -- ie. It's hard to know if a consumer has purchased an item due to the website hey have seen or because of the item's price and suitability.

I would say that the defining measurable over the years is the retention and loyalty of or clients. Their satisfaction and the repeat business is a defining measure of success. That alone speaks volumes about the quality of Biztech's work and their work ethos.

Describe their project management style, including communication tools and timelines.

We have a lovely relationship with our points of contact at Biztech. We habitually use Skype and email on a daily basis and the project management style is highly efficient yet very open and friendly, which is a difficult combination and one which we very much enjoy.

What did you find most impressive or unique about this company?

Every business relies on its people for its success. Biztech have some amazing people. There are many companies that could (potentially) provide the solutions we seek from Biztech, but the inter-personnel relationship is key to a pleasurable way of working and that naturally leads to a better solution for clients.

All of the liaison is of course backed up by extremely efficient and accomplished completion of work on a regular basis. It is rare to find a company that can do things well, and with whom it is a pleasure to do so.

Are there any areas for improvement or something they could have done differently?

There are always areas for improvement of course, as there should be for any business. But none spring to mind. I think that is indicative of how effective our relationship is.

Above all, I know that Biztech are extremely keen to refine and improve anything that they can, so whenever we have had a query or a problem that we need to think about together, Biztech has been part of that process without fail. And we have always reached a solution together.

BACKGROUND

Please describe your company and your position there.

I am the Creative Director of And—Now, a creative graphic design agency based in London.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Biztech IT Consultancy Pvt. Ltd., and what were your goals?

We use Biztech to develop many of the websites we design for a range of clients. These range from small holding page style jobs - to very large full scale websites with upwards of fifty pages. Biztech worked with us to develop our own company website and bring our vision to life.

SOLUTION

How did you select Biztech IT Consultancy Pvt. Ltd. and what were the deciding factors?

Exceptionally responsive, well priced, conscientious, and friendly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We briefed Pratik (the Sr. Project Manager / Design Head) on the designs for our website and how we would like the animations and interactivity to be executed. He quoted and gave us an ETA which was met perfectly. Their team built out the site in WordPress, attended quickly and efficiently to our queries, and any snags that cropped up after the site was delivered to us.

How many people from the vendor's team worked with you, and what were their positions?

Pratik S. - Senior Project Manager / Design Head and his team worked with us on the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

On launch we had a considerable amount of traffic to the website and we receive a lot of positive feedback from current and prospective clients around our web presence.

Describe their project management style, including communication tools and timelines.

Timelines were communicated efficiently and adhered to strongly, communication was constant and we were well updated regularly.

What did you find most impressive or unique about this company?

They built us a slick site that met our expectations and went beyond. Nothing was too difficult or impossible for them to do, and our website is easy to update form our side.

Are there any areas for improvement or something they could have done differently?

There were a few snags which the team fixed quickly.

BACKGROUND

Introduce your business and what you do there.

I’m the partner executive at a company that works on behalf of an IT organization, providing them with support services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Biztech IT Consultancy Pvt. Ltd.?

We have 11 partner portals, as we refer to them, and a number of customer-facing portals, some of them for internal customers. 

Within these multilingual portals, there are some sections that are accessible to different people and different levels within that and users have to request an account. Once they’ve been granted access, they can then go in and use the portal. 

We’ve been working with Biztech IT Consultancy Pvt. Ltd. to develop our systems and enhance existing ones. 

SOLUTION

What was the scope of their involvement?

They’ve been working with us on a number of different projects. Some of the portals were already in existence when we started working with Biztech IT Consultancy Pvt. Ltd. and some of them just needed photo enhancement and development, as well as maintenance work. 

Using Joomla, Biztech IT Consultancy Pvt. Ltd. has helped us develop and customize the existing partner portals and distribute the internal-facing portals. They’ve enhanced the capabilities in terms of what partners can use, what they can download, who can access the portals, what they can access, and other various functionalities.

The team is also assisting us by developing calendar and mailing functions. As request by us, our users, and our partners, Biztech IT Consultancy Pvt. Ltd. is also working on modernizing and optimizing the portals and their interfaces to make them more user-friendly.

In collaboration with the developers, the team has also built plug-ins. They’ve been able to advise us on what is possible and what isn’t, making sure that we what do is sustainable. Given that Joomla has regular updates, the team is also responsible for portal updates and maintenance to ensure optimal uptime.

How did you come to work with Biztech IT Consultancy Pvt. Ltd.?

After a former colleague of mine recommended them, I talked to them and discussed their capabilities to see if they’d be a suitable partner. We had a selection of other people who we spoke to and interviewed but Biztech IT Consultancy Pvt. Ltd.’s team was the most appropriate and best-suited choice.

How much have you invested with them?

We’ve invested about $10,000–$15,000 so far.

What is the status of this engagement?

Our engagement began in January 2019 and we’re still working with them. We pay them a monthly retainer fee to ensure that they maintain our portals on an ongoing process. We also work with them on an as-needed basis for other projects. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have metrics since their work is project-based. They’ve been very helpful to us and we’ve been extremely pleased. They’ve worked well and have delivered what they said they would. 

If they aren’t sure about something, they always ask to make sure that they’re delivering the right product.

How did Biztech IT Consultancy Pvt. Ltd. perform from a project management standpoint?

Their project management has been very good and we have meetings when required. Despite this obstacle, they completed the tasks as they said they would. We have meetings when they’re required.

It’s been a little challenging because the client changed their mind several times throughout the project so Biztech IT Consultancy Pvt. Ltd. missed a couple of deadlines, which wasn’t their fault. Despite this obstacle, they completed the tasks as they said they would. 

What did you find most impressive about them?

Their in-depth Joomla knowledge and skills have been extremely valuable for us because we don’t have that capability in-house. They are very flexible and are able to adapt to changes quickly, which happens frequently depending on our client’s requests. 

They have a strong understanding of what can and can’t be done. However, in the case that there is something they’re not entirely sure about or if we ask them for something they can’t deliver, they often try to find a readily available solution. 

Sometimes it has to be purchased and added to the system and other times, they will need to develop it. They always let us know which solution would be the best while keeping in mind the cost.

Are there any areas they could improve?

No, not that I can think of. It did take some time for them to understand what we were looking for which makes sense because it was a completely new way of doing things and some aspects of our business are quite complicated. There’s nothing that I would want them to be doing differently at this point.

Do you have any advice for potential customers?

Explain your business and exactly what you need in as much detail as you possibly can and then they will know what to do from a technical perspective. 

They need to understand the business that they’re working with in order to provide good recommendations and suggestions. That was initially where we messed up because we didn’t provide as much information as we should’ve, which was a learning experience for us.