BIX Tech

BACKGROUND

Introduce your business and what you do there.

ASSEC is a self-managed Health Plan Operator registered at ANS with approximately 5,000 beneficiaries. I’ve been the president of ASSEC since 2018, with a mandate that goes till 2021.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BIX Technology?

We were going through a delicate moment where the control of everything was very outdated. They were archaic and, in some cases, even manual. As soon as we assumed we had the purpose of bringing innovative technological change within the Operator, we were introduced to business intelligence (BI) and BIX Technology.

SOLUTION

What was the scope of their involvement?

BIX Technology got involved by presenting us with BI plans of strategy optimization, cost optimization, and fraud detection. They demonstrated how we could decrease our loss ratio, with a focus on and strict performance with our providers. Our other issues included accompanying patients’ high costs and identifying irregularities. BIX Technology guides and consults us by providing solutions to our problems.

What is the team composition?

We work with the operators responsible for the technical part. On the operational side, we do the work together to arrive at the expected results.

How did you come to work with BIX Technology?

We found BIX Technology, and they presented us with the OPME-DIGITAL tool which would facilitate our negotiations on the purchase of high-cost materials. The cost-benefit factors made us accept the challenge and choose to engage with them.

How much have you invested with them?

We invest about $6,000 per year.

What is the status of this engagement?

Our ongoing project started in May 2019. BIX Technology is our partner and gives us ongoing support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results are surprising, mainly in terms of cost reduction, response time for performance, and almost-instant auditing. We do short-, medium-, and long-term planning through annual diagnoses presented by BIX Technology.

How did BIX Technology perform from a project management standpoint?

Project management was done in several "hands", with the objective of obtaining the best possible result. Communication was always clear and direct, and their team never exceeding the deadlines established. In the end, everything was accomplished within the contracted timeline.

What did you find most impressive about them?

Our partnership with BIX Technology is excellent. They’re involved and committed to finding a quick solution to our problems as well as identifying the best solution and putting customer satisfaction first.

Are there any areas they could improve?

No, I can’t think of anything.

BACKGROUND

Introduce your business and what you do there.

We're an engine manufacturing company with a turnover of $2,050M and about 14,000 employees. I am a Senior Business Analyst, currently acting as Solution Owner of the Engineering and Procurement cluster.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BIX Technology?

We started with the implementation of the Cost Deployment Algorithm using Qlik Sense. The objective was to have visibility of losses in the production lines.

SOLUTION

What was the scope of their involvement?

Bix became involved as a partner in the strictest sense of the word. He got involved with the pains of our company with the clear objective of solving our problem, looking for solutions with a lot of resilience until reaching the goal.

What is the team composition?

They were involved from the CEO-level in understanding the project. Then it was passed on to the specialist and deployed with two other developers, all of them very committed to delivery.

How did you come to work with BIX Technology?

We were in the process of selecting companies to help us in the Business Intelligence journey. I've known them since college, and I've always had a lot of admiration for their work.

How much have you invested with them?

About Reais $150k. ($26,600.00 USD)

What is the status of this engagement?

The project started in June 2018 and ended in December. It is an ongoing support collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The area really liked the solution. We managed to break the paradigm of Power BI being better / easier to use. The presentation and navigability were great, and we were awarded the most innovative company in Brazil in the Manufacturing category, ranking 3rd overall, by IT Forum in 2019.

How did BIX Technology perform from a project management standpoint?

They have very clear and objective communication.

What did you find most impressive about them?

Their persistence in understanding the solution and not giving up until we reach the final result stands out.

Are there any areas they could improve?

There could be increased availability of direct contact with the developer.

BACKGROUND

Introduce your business and what you do there.

I’m an administrative manager at Emdagro Servers Association – ASSEM.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BIX Technology?

The OPME DIGITAL tool was developed by BIX Technology, which was born with the aim of offering modern solutions for receiving quotes for Optoses, Prostheses and Special Materials (OPME), for health plan operators.

SOLUTION

What was the scope of their involvement?

The company provided professionals to learn about the old process used by the Operator and start the development of the tool, using the Python programming language.

What is the team composition?

A group of three employees actively participated in the development of the project.

How did you come to work with BIX Technology?

We were already aware of other BIX Technology products. A search for solutions was carried out in the market and BIX presented the best solution—in less time and with the most accessible value.

How much have you invested with them?

The development of the project cost $5,000.

What is the status of this engagement?

The project started in April 2019 and ended in June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From the use of the tool, we were able to optimize the quotation process. We noticed an increase in competitiveness among suppliers, generating cost savings in the acquisition of materials and easier decision making. BIX has offered daily maintenance and support since the development of the project. They provide services quickly and offer practical solutions.

How did BIX Technology perform from a project management standpoint?

All the deadlines presented were fulfilled to our satisfaction. Online meetings were held and materials such as spreadsheets, copies of budgets, and supplier lists were sent via email.

What did you find most impressive about them?

They presented a quick solution, with practicality and less cost for development.

Are there any areas they could improve?

None.

BACKGROUND

Please describe your company and your position there.

I am CEO at Paraíso Feminino, which is the biggest search engine and price comparator of fashion products targeted to the female audience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BIX Technology?

We hired Bix to design a new database totally focused on data capture, organization and treatment.

What were your goals for this project?

Our goal with this job is to be a company focused on data. As we have millions of interactions between users and products, we intend to generate analytical information on consumption and behavior from these interactions.

SOLUTION

How did you select BIX Technology?

We selected Bix because they have great expertise in the fashion e-commerce segment, which is the market where we operate.

Describe the project in detail.

We had a meeting to explain our need on time, after receiving and validating Bix's budget, we started the project with the analyst to project what data we were interested in capturing and separating it between transactional or analytical bank. At the end of the consultancy, we received the projection of this bank, as well as cost estimates and server indications and forecast for the size and cost of the machines. Too assertive for our need.

What was the team composition?

The team was composed of a data analyst.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have not yet implemented the database, the forecast is for December 2020.

How effective was the workflow between your team and theirs?

The project flow happened exactly as it was proposed and the deadlines met to the letter. A point to note is that we were meticulously listened to, which provided a totally satisfactory delivery and to the extent of our need.

What did you find most impressive about this company?

In addition to the technical quality of the professionals, what impressed me the most was their ability to listen and how much they go beyond 100% to deliver value without measure.

Are there any areas for improvement?

It was all perfect.

BACKGROUND

BACKGROUND
Introduce your business and what you do there.
I’m the president of Nohda Group. We control and own four labels, the most important of which are PatBo and Patricia Bonaldi. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BIX Technology?
BIX has helped us identify and change our business processes to allow us to continue to be competitive in the market.

SOLUTION

What was the scope of their involvement?
We were a small company 15 years ago, and we’ve grown a lot in a short period of time. Our biggest challenge has been knowing how to grow and make the correct changes so we can continue to be competitive in the market. There are a lot of challenges when growing from a small to big company. You need to evolve and fix your problems, but you can't change everything at once or you’ll break the structure you had and lose your advantage when going to the next level.

BIX’s assessment was important in helping us identify key areas for improvement, especially in our operational process and structure. We identified the problems quickly and made the right changes to correct them in our developing and manufacturing processes, and it didn't take a lot of investment. We were able to put the right people in the right places. We also were able to determine what assets we had and the best way to use them. We used some tools, especially a cash flow tool that BIX developed for us, that integrated with our operational process. We did a lot with our business intelligence coverage. It was important for us to have data that showed us what was important for the business. 

What is the team dynamic? 
We had one analyst in-house, but they had developed everything with other behind-the-scenes workers.

How did you come to work with BIX Technology?
Our sales volume is in the medium range, but BIX did important work for another important group here in Brazil. I wouldn't say they’re our competitor, because they’re at a different level in terms of size. I heard a lot of good things about BIX, so I tried to bring them to our company to improve our situation.

How much have you invested with them?
Phase 1 was really short and cost us around $10,000. We focused on diagnosis and developing certain tools. Phase 2 of the process is more about implementation; the scope is bigger and it probably will involve more hours.

What is the status of this engagement?
We started working with BIX in February 2017. Phase 1 has been completed, and we’re negotiating Phase 2, regarding the implementation of a lot of the opportunities that we identified.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
We’ve had a lot of feedback. The organization structure was important to us, and the tool BIX made for us was important in the process overview. They also improved our strategic planning, which changed a lot of things for us.

How did BIX Technology perform from a project management standpoint?
Their project management skills were above our expectations. We worked with a senior analyst who I think is also one of the associates. We are happy because we have somebody with seniority who has brought us good results so far.

What did you find most impressive about them?
I have only good things to say about BIX Technology. For us, their work was game-changing. When you talk about consultancy, it’s difficult to have something that you can actually implement. I was happy with the results we had; everything they suggested was practical, and we implemented everything we could. We accepted and saw that we could make a lot of improvements on what we were doing. They were really good for us.

Are there any areas they could improve?
I can't say if anything could have been different. I think everything was fine and above our expectations.

BACKGROUND

Introduce your business and what you do there.

I’m the head of commerce and digital for a big fashion retail company with almost 600 stores around Brazil. We have an e-commerce channel and retail stores. I work with technology to produce sales over the Internet and retail stores.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BIX Technology?

BIX Technology worked with me to build engagement for the stores. We needed a way to get sales data from our stores every day.

SOLUTION

What was the scope of their involvement?

BIX Technology helped us conceptualize and develop the product. The main technology BIX Technology used was QlikView. I’m not sure how many developers they used because I contracted that service.

How did you come to work with BIX Technology?

I don't remember how we found BIX Technology. I started talking to them, we started working together, and it was good.

What is the status of this engagement?

We worked with BIX Technology in 2013–2014.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

They were really good. BIX Technology developed what we needed quickly, and we didn't have any problems with the final product. We were amazed by the automatic nature of its features.

Our stores are really enjoying this product. All of our stores now have more data that they can use to their advantage. They have an easy way to see how sales are going, how they rank against other stores, and what approach they can use to sell a particular product. We can even identify which products had the highest sales in a particular day. It’s also really easy for the store’s management to provide a review.

How did BIX Technology perform from a project management standpoint?

I’m not sure. I told my team what to do, and they worked with BIX Technology. I can say that there were no delays, and the product was delivered on time.

What did you find most impressive about BIX Technology?

The work was done quickly, and there weren't a lot of issues to fix. The process was straightforward, fast, and good. We didn't have any problems at all.

Are there any areas BIX Technology could improve?

I can't remember now.

BACKGROUND

Introduce your business and what you do there.

Portobello is a tile company. We own around 150 stores that sell only our product. We also have another channel that sells to the construction business and home centers like Home Depot, but in Brazil. We used to have a business in the U.S. where Home Depot, for example, was one of our clients. I work as a pricing coordinator, specifically in the franchise business. My job is doing price analysis and meeting with the head of the company to decide which prices and strategy we’re going to use in our stores.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BIX Technology?

We needed development of business intelligence focused on the franchises, specifically the guys that own the franchise business (not the franchisee).

SOLUTION

What is the scope of their involvement?

They developed a business intelligence software where every store can check their marketing, commercial, and logistic KPIs. It was based on the Pentaho platform. They are also doing pricing business intelligence for us which has our pricing KPIs.

We also had a development that they did with us that focused on a relationship program where you get points similar to credit card points. The architect goes with the client in the store, and when the architect sells our tiles, they get relationship points or program points that can be traded for trips or electronics. They did this platform for us.

The technologies that I know they used were Pentaho, QlikView, and the relationship program, which I don’t remember the name of.

It’s about 4 people from BIX Technology working on our project.

How did you come to work with BIX Technology?

We checked other companies in the market, and their proposal was the best.

How much have you invested with BIX Technology?

For both the relationship program plus the franchise Pentaho platform, we paid $35,000.

What is the status of this engagement?

We started this project with them in 2014. It has been completed, but we still have evolving developments.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We increased tile sales by architects from 65% to about 75% with the admin relationship platform. For the franchise business, we can say that it’s responsible for our growth in 2016. It wasn’t a good year for Brazil, but we kept growing. We grew like 3%, and some of that is certainly because of the platform—franchisers can better understand their business, can act on solutions for problems, and strike more business and sales.

In Brazil, I contacted other companies that also have franchises, and I never saw business intelligence as good as ours. Usually, just the franchise company has access to all of the KPIs; however, we’re providing KPIs to the owner of the store. It’s unique in our country—I’ve never seen any platform like ours.

How did BIX Technology perform from a project management standpoint?

They are very professional and good in their communication. They use Microsoft Project for project management. They do a weekly status meeting of the project.

What did you find most impressive about BIX Technology?

I would describe them as a very proactive company. They deliver our projects very fast. Almost all the time, the work gets done on schedule. The quality of the job is quite good. We don’t have to review a lot. All of them graduated from good colleges. Some of them even have other degrees. The good part is they’re an IT company, but they also have business knowledge, so we sometimes consult them for business decisions.

Are there any areas BIX Technology could improve?

Not that I can recall. I don’t have any complaints

BACKGROUND

Please describe your company and your position there.

Leader of the Commercial Planning and Data Science Tribe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BIX Technology?

To make available to Grupo Soma's Brands the best BI for monitoring Product Performance.

SOLUTION

How did you select this vendor and what were the deciding factors?

Categorization of products and product characteristics in best sell well, ok and slow. Using a performance metric and a control group to determine the product rank in a collection and channel.

Describe the project in detail and walk through the stages of the project.

• Data Organization (ETL)
• Definition of business rules to be used in calculations
• Creation of codes
• Development of BI screens

How many resources from the vendor's team worked with you, and what were their positions?

1 data science.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It's still in the testing phase, but we hope to provide brands with product classification and product categories based on reliable and robust performance.

How effective was the workflow between your team and theirs?

Excellent resource.

What did you find most impressive or unique about this company?

We're impressed with how very involved they are in the project.

Are there any areas for improvement or something they could have done differently?

Machine Learning, Analytics, and Data Science.

BACKGROUND

Please describe your company and your position there.

Financial and technological services company in the banking correspondent business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BIX Technology, and what were your goals?

Create a pricing intelligence that adheres to the market, given that this market is dynamic, with a daily change of strategy, generating manual work

SOLUTION

How did you select this vendor and what were the deciding factors?

We had already worked with Bix professionals in other opportunities. We chose them for their professionalism, speed and quality in technical deliveries. In addition, we consider transparency to be very important when taking on challenges. In no time we were "in the dark", we were aware of the challenge and we were finding solutions together.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Online system, with search and input of results consulting specific information, in order to greatly streamline decision making. We prefer not to detail the scope.

How many people from the vendor's team worked with you, and what were their positions?

5 professionals

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are saving a lot of time that was spent on manual tasks. Using the tool, time was optimized and the hours involved can be used more strategically in the company.

Describe their project management style, including communication tools and timeliness.

Weekly meetings; Task tracking via Smartsheet

What did you find most impressive or unique about this company?

They were transparent with their project management and they're agile with their solutions. 

Are there any areas for improvement or something they could have done differently?

Nothing to say

BACKGROUND

Please describe your company and your position there.

I am human resources analyst and I work for a USD 10B financial company that is all over Brazil!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BIX Technology, and what were your goals?

Analyze 15 thousand questionnaires with 10 thousand words each. Our idea is to use more of the information we got in the questionnaire in order to make decisions with a higher level of certainty . Our team has a database with 15,000 questionnaires , of which 300 are from people who joined the company, which can be considered "target". From these, we want to use artificial intelligence / NLP to find some pattern in the data and replicate it to the rest, without taking into account gender, race, sexuality, ideology, etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We ve been through 15 interviews with companies that could provide us the service, and BIX was the best of all.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed a scope first and than validated with us. After that they made some models based on characters accounting and after based on NPL. Finally we had a model based on both of them. Every single phase was tested and validated with my team.

How many people from the vendor's team worked with you, and what were their positions?

1 project manager and 1 developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to have the result on time and in a higher level than we expected. The algorithm could predict very well and it helpd us a lot. We are going to roll out next semester

Describe their project management style, including communication tools and timeliness.

It was great! Everything was finished by the time we agreed and we communicated via Google Meets. It was awesome!

What did you find most impressive or unique about this company?

They were all really smart and professional. We could use informal language and they knew how to explain complex things to someone that didnt know about that topic.

Are there any areas for improvement or something they could have done differently?

Everything was okay.