BitStone

BACKGROUND

Please describe your company and position.

I am the General Manager of a software company 

Describe what your company does in a single sentence.

We create website building software for WordPress.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BitStone to accomplish?

• Maintain and improve our existing software
• Build new software, features and functionality
• Take responsibility for our software deployment infrastructure

SOLUTION

How did you find BitStone?

Online Search

Why did you select BitStone over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from BitStone were assigned to this project?

30+

Describe the scope of work in detail. Please include a summary of key deliverables.

Working in 3-4 week sprints, releasing new software features and functionality, deploying to our customers. This included Project Management, software development, UX/UI design, QA and testing, taking ownership of deployment pipelines and infrastructure, and providing support and bug fixes to customers after the release of new software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer satisfaction, company growth and software reliability— these were the center of our priorities. We had to ensure that new customers wanted to purchase our software and were satisfied when they did.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bitstone were very reactive to changing business needs and conditions throughout the years. Any issues with delivery were signaled early and the team were understanding if we had to change direction. They were very professional and adaptable to our business needs.

What was your primary form of communication with BitStone?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their work ethic and professionalism. This was a team we felt we could rely on and that would work very hard to be proud of the work they delivered for us.

Are there any areas for improvement or something BitStone could have done differently?

At times, there was a tendency to solve problems by increasing the people count rather than improving processes, which led to growing costs. A more disciplined approach would have meant keeping costs lower and ensuring every team member was necessary.