Bits Orchestra

BACKGROUND

Please describe your company and your position there.

I am the former president of our start-up.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bits Orchestra, and what were your goals?

Roman and his team did a pretty broad cross-section of work on our site. From UI improvements to enhancements to our APIs with our energy supplier partners.

SOLUTION

How did you select this vendor and what were the deciding factors?

The site was built on the Kentico platform and Roman and his team are experts on working with Kentico - both the front and the back end.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Roman and his team improved the client-side of our website by adding critical functionality and improving the UI for a more seamless experience. On the server side, he and his team improved our internal reporting capabilities and fixed and created several APIs with our energy supplier partners.

These APIs automated pricing changes on our site and enabled our customers to enroll with one of our energy supplier partners seamlessly. The API required the controlled passing of information back and forth to the energy suppliers. Other developers had failed to execute the APIs reliably.

How many people from the vendor's team worked with you, and what were their positions?

My primary contact was Roman, but there were three other team members that were working on our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After Roman's work, the site saw significant increases in traffic and conversion rates. Google analytics data and increased customer transactions indicated that the UI had been effectively improved and that the APIs were functioning as intended. The automated pricing changes and on-the-fly pricing were finally working as intended.

Describe their project management style, including communication tools and timeliness.

Deliverables were completed on schedule. Communication was always open.

What did you find most impressive or unique about this company?

Thoughtful, knowledgeable, and collaborative. Roman's work suggestions were never academic, but rather focused on what work we could do to either generate more income or reduce site maintenance time.

Are there any areas for improvement or something they could have done differently?

None noted. Roman and his team were total professionals!

BACKGROUND

Introduce your business and what you do there.

I'm the lead analyst. We supply textiles and develop marketing websites for our business partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bits Orchestra?

We needed to relaunch one of our brand’s websites. Another company had tried to revive it and couldn’t complete it, so we needed someone to take over.

SOLUTION

What was the scope of their involvement?

Bits Orchestra rewrote the entire website and relaunched it under our direction. They are a team of full stack developers, so they did both front- and backend development. Their developers started from scratch and didn’t use anything that the previous vendor had built. The look and feel is entirely new, and the design is faster and more responsive. 

The central features of the site are the product catalog and automated sample ordering. The latter made it easier for our brand to connect with customers and generate more sales — when a customer orders a sample, the sales representatives and district commercial manager automatically receive the customer’s contact details. 

They also connected it to Salesforce by setting it up on the server and integrating it into the code. This site has already gone live, but we continue to work with Bits Orchestra on other projects.

What is the team composition?

We’ve worked with two senior developers and Roman (Founder & CEO), who oversees our projects. 

How did you come to work with Bits Orchestra?

We have a history with them. Roman worked with us before he had even established Bits Orchestra. We’ve worked with them on a lot of other projects since. 

How much have you invested with them?

We’ve spent around $100,000 on this project.

What is the status of this engagement?

The project started in May 2019, and we are still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our business partners are absolutely satisfied with Bits Orchestra’s work. The website was rebuilt upon the request of our partners, so their opinion is our primary metric. 

How did Bits Orchestra perform from a project management standpoint?

The team is really good at beating deadlines. We only had six months for this project, and they finished it way before the deadline. That’s impressive because it was a lot of work. 

What did you find most impressive about them?

They’re willing to adjust their schedule for us whenever we need them to be available at a specific time. Bits Orchestra goes above and beyond to satisfy our needs. Roman always follows up and makes sure everything is okay, which is nice.

Are there any areas they could improve?

Nothing comes to mind; they've done an excellent job.

Do you have any advice for potential customers?

Communicate with them about what you need from them.

BACKGROUND

Please describe your company and your position there.

Founder and CTO of a software development company based in Canada.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bits Orchestra?

We specialise in custom web-based and mobile apps development and needed a partner to assist us in a project that uses Kentico as a content management solution for which our expertise was limited.

What were your goals for this project?

Provide consultancy and custom development services for Kentico CMS.

SOLUTION

How did you select Bits Orchestra?

We went through several options and filtered other agencies and freelances before we selected Bits Orchestra. The choice was obvious once we saw their work and found out more details about their expertise and project approach.

Describe the project in detail.

The project we were part of had one component (Kentico CMS) that needed to be adjusted for different workflow scenarios in order to integrate it with existing solutions as well as new applications that we build for that customer.

What was the team composition?

There was a project manager as main point of contact as well as other developers engaged in the background and available depending on the task / time / complexity.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Team was very fast to react, even on minor tasks or corrections. Communication was key and Bits Orchestra understood the requirements right away, every time.

Their suggestions also improved the quality of work and, as a result, the progress of the entire solution (Kentico with legacy systems and the new apps we developed).

How effective was the workflow between your team and theirs?

Email, phone and real-time chat via Skype were all used depending on the task. No issues with availability or time allocated to understand and address the work, be it large or small.

What did you find most impressive about this company?

Quality of work and response times. Bits Orchestra went above and beyond to make sure what was needed was delivered and, in certain cases, their suggestions made the delivered work even better. Thank you!

Are there any areas for improvement?

In our experience we cannot see what could have been done better by Bits Orchestra. Everything we asked of them was delivered ahead of time and without any issues. Code, communication and execution were all of the highest level.

BACKGROUND

Please describe your company and your position there.

I am the Administrative Director at a Technical Trade School located in Nashville, Tennessee. We educate students in the HVAC, Plumbing, and Electrical trades and they come from across the United States to our training facility.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bits Orchestra?

We had a company website, but it needed updating and additional features added to allow student access to a Portal account for student and school documents and registration. A new website was designed and developed to implement the required changes.

What were your goals for this project?

We were looking for a website that was attractive, current and engaging for participants. Our company was looking to move away from paper and be able to do all registrations and storage online.

We envisioned a place on our company website where students could go to access all course documents for classes, plus be able to access all of their schoolwork which had been completed, along with any class certificates, etc. We also wanted to complete all student registration and payment transactions through the site.

SOLUTION

How did you select Bits Orchestra?

We are owned by a larger Parent company and they utilize Bits Orchestra for all of their Development needs, so when our company decided to investigate our new website then we contacted them with questions regarding the project and pricing. They saw our vision and had the expertise to allow the design of the project, therefore we decided to go forward with them.

Describe the project in detail.

After the decision to go forward with the project, we then had several discussions on development and implementation. I envisioned a site where our students could go and purchase a class and pay for it online.

Log into a "Student Portal" account and complete their Class Registration paperwork, access their completed student documents such as homework, along with accessing all coursework, which includes having a video platform for viewing videos and an online testing platform for a paper-free environment.

For School staff, I envisioned a site for storing all student registration information, along with payments. Class Instructors could do online grading with accessible student viewing, so they would know where they stand with their grades in the class in real-time.

What was the team composition?

We have been working with the main team of 3 developers, but they have several others who are working on our project as well when they need them to do specific tasks.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This has been a huge project and has been rolled out in increments. Students now register through our website and our payments system is in place. All registration is now done through our website, so no more paper.

All student documents for their coursework are in our "Student Portal", along with all completed assignments being able to be uploaded for student viewing.

The grading system is in place, therefore students are able to view their grades in real-time anytime they like. The next project to get to is the online test-taking platform and video platform.

How effective was the workflow between your team and theirs?

The development team has been FANTASTIC to work with and they are there for me at any time. When the project first got underway we were having at least 1 meeting per week to keep in touch about what was going on and to answer any questions.

If more meetings were needed then we would hold those as well. Communication these days is mostly via email, as we are only fine-tuning what has already been developed, but they are always available at any time for anything that is needed.

What did you find most impressive about this company?

Everyone that has worked on our project (Roman, Dima, and Daryna.......plus I'm sure there are others as well) has been excellent, and their knowledge is unbelievable. In my opinion, they are the best at what they do!

They are professional, but yet very fun and enjoyable to work with. Their expertise in being able to take ideas, develop, and implement them, no matter the complexity, is amazing. They have impressed me time and time again!

Are there any areas for improvement?

Everything that I ask them to do is always an "emergency" and needs to be implemented immediately. They work as fast as they can to take care of my needs and I can't ask for anything more. Again, they are fantastic!!!

BACKGROUND

Introduce your business and what you do there.

I’m the CIO for Harold Grinspoon Foundation. We are a global foundation that does significant outreach specifically around the Jewish community. Our primary program is a book giving program for children around the world. We have different age groups that we market to, and we’re somewhere in the neighborhood of half a million subscribers worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bits Orchestra?

We were doing a complete rewrite of our book giving program for older children. There are a lot more complexities for that program because we allow the children to pick multiple books, whereas we distribute volumes to the younger children monthly.

SOLUTION

What was the scope of their involvement?

Bits Orchestra provided our frontend and Kentico development. Kentico is the CMS we use to manage our content, websites, and logic. They provided the technical skills for the development and consultation to ensure we were architecting the platform in a way that would scale. They shared all of their code base with us so that we understand what they’re doing, and we can support it.

What is the team composition?

In total, we worked with three.

How did you come to work with Bits Orchestra?

Bits Orchestra was working with the foundation long before I came. They helped build and maintain our Ukrainian and Russian websites. When we bid out this project, they came back with a reasonable bid that beat all of their competitors. We were comfortable with the work they had done with those first sites, so we gave them a shot.

How much have you invested with them?

We spent around $86,000.

What is the status of this engagement?

We started working with Bits Orchestra in November 2019, and we deployed the site in June. From an operational perspective, it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything met expectations. The team provided us a lot of knowledge regarding Kentico. They were transparent in what they were accomplishing with their code. We found next to no bugs. We estimated about a 97% success rate, which means out of the 50,000 people we distributed to, only 60 or so were affected by a logic bug. In fact, that wasn’t even a Bits Orchestra issue, but it was ours.

Their code aligned directly with our requirements. When they felt our requirements weren’t realistic to the platform, they derived new solutions with us. For our next project, I will likely be going back with Bits Orchestra.

How did Bits Orchestra perform from a project management standpoint?

They were excellent. With every delivery date, they were on point. Whenever we had a problem or issue, they were responsive, even with time differences. Their level of attention to detail was outstanding.

What did you find most impressive about them?

Their CEO is excellent to work with. He understands how to run a business and produce a great product. The team he puts on projects is dedicated and responsive. Even if it’s out of the box or outside of scope, they’ll help us figure out a way to a solution.

Are there any areas they could improve?

I can’t think of anything specific I would improve upon. They helped to make sure that time wasn’t a factor, and when we needed resources, they made sure they were available.

Do you have any advice for potential customers?

Make sure you have clean requirements and work through them with their team so that they understand completely. Beyond that, manage them as if they’re an augmentation of your staff, and you’ll be fine.

BACKGROUND

Please describe your company and your position there.

I’m the marketing manager for Fit Factory Health Clubs. Fit Factory is a full-service health club that provides luxury studio experiences at an affordable price. I oversee all marketing efforts including digital, print, and more in order to reach new customers and communicate with existing ones.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bits Orchestra?

We hired them to create and manage our website.

What were your goals for this project?

Our goal was to ensure that the website provides a clear representation of our brand. Additionally, we wanted to simplify the consumer journey and make it easy to navigate.

SOLUTION

How did you select this vendor?

I believe we were introduced through a prior vendor who did a limited amount of website management and knew that we needed more support. Roman (Co-Founder & CEO, Bits Orchestra) was incredibly helpful, knowledgeable, and provided reasonable estimates so we decided to move forward and have since formed a great partnership.

Describe the project and the services they provided in detail.

Bits Orchestra built our website and helps us maintain it so that it’s continuously improving and evolving as we do. The biggest thing they've done has been the complete redesign of our website, changing how users interact with it and the way our team manages it on the backend.

What was the team composition?

Roman and his team work directly with us to help us with our current projects.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’re currently conducting an analysis on how web traffic has improved since having Bits Orchestra on board, however, they have helped us launch pre-sale pages for a multitude of clubs that have led to over 1,000 additional memberships over the course of the past few months.

How was project management arranged and how effective was it?

All I have to do when I need something is send an email. From there, Bits Orchestra creates tasks in Jira to track progress, ask questions, etc. It’s all very easy and effective.

What did you find most impressive about this company?

Working with Bits Orchestra has been truly awesome and they’re by far one of my favorite vendors to work with. The team is always knowledgeable and helpful and their speed of service is really unmatched! It's so easy for me to just send an email and know that my request will be taken care of in just a day or so—sometimes even only hours.

Are there any areas for improvement?

Honestly, there’s nothing they need to fix. Bits Orchestra is great at managing all of our web development needs!

BACKGROUND

Please describe your company and your position there.

We are a web development and digital marketing agency that focuses on strategy. We have selected partners for development, and for other production. All strategy and project management is done by our internal team. I am a co-founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bits Orchestra?

We have worked with Bit Orchestra for a few years now, for development projects as well as for support of our Kentico websites. For this project, we asked Bits Orchestra to add shopping cart and ecommerce functionality to an existing Kentico website.

What were your goals for this project?

Our goals were to provide reliable shopping capabilities, as well as easy fulfillment tools in the backend.

SOLUTION

How did you select this vendor?

We have been working with Kentico since version 1.9, in a previous company where I managed our own development team, and now in our new agency which outsources all development. We are always looking for reliable development partners as we have a steady flow of projects. Bits Orchestra has proven to be very reliable and cares about their output.

Describe the project and the services they provided in detail.

For all of our development projects, we provide the wireframes, functional requirements and designs. Bits Orchestra is tasked with delivering on requirements, providing insight on best practices, and testing their work. For this particular project, Bits Orchestra was able to work from existing website styles to design the shop.

What was the team composition?

We had a single Kentico certified developer and we maintain her as our main point of contact. She is very organized and detail-oriented.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The development done was in line with our requirements and expectations, and was delivered on time.

How was project management arranged and how effective was it?

As an agency, we manage the end-client, and I liaise with Bits Orchestra. This works well. Communication is clear, and our contact Mariia is excellent and updating our online Project Management tool regularly.

What did you find most impressive about this company?

Roman, the owner, is very cooperative and interested in creating a real partnership. This is our preferred way of working, as then both parties care about the end results.

Are there any areas for improvement?

I do not know other members of the team well, so I cannot contribute here. I would, however, suggest that design capabilities are added to their list of services.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Consensus Interactive, LLC. We’re a digital agency located in Boston.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bits Orchestra?

We wanted a partner who was very technically competent in the .NET framework to aid us in our mobile app development work.

SOLUTION

What was the scope of their involvement?

We’ve worked with Bits Orchestra for years. Their team collaborates with us on many projects, offering a variety of tech services—often related to technical architecture. This has included implementing Kentico, building complex presentation-layers with Angular, and supporting our headless content management work.

For this project, they’re helping us build a mobile e-commerce app. The team is using Angular for the frontend to ensure the functionality of the final product.       

What is the team composition?

The size of their team ranges from 1–3 resources depending on our utilization needs.

How did you come to work with Bits Orchestra?

Roman (Co-founder & CEO, Bits Orchestra) and I originally connected online, but we’ve been working together for several years now.

What is the status of this engagement?

We started working together in 2014, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work is always high-quality, well unit-tested, and never requires any reiterating to get it right.

How did Bits Orchestra perform from a project management standpoint?

The team is excellent. We typically communicate over Gchat, Skype, and phone—the team is always there when you need them.

What did you find most impressive about them?

They’re great communicators with positive attitudes. Bits Orchestra is never afraid to offer feedback on how we can better approach projects. We’ve developed a really collaborative relationship, and I appreciate that from a partner. The quality of their work is very impressive, always delivering great value for our money.  

Are there any areas they could improve?

No, I’m happy with everything they do.

Do you have any advice for potential customers?

Future partners should be conscious of the time zone difference.

BACKGROUND

Please describe your company and position.

I am the owner of Kustom Printing Products

Describe what your company does in a single sentence.

We service and sell printing equipment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bits Orchestra to accomplish?

• Create an APP to be used as a CRM

SOLUTION

How did you find Bits Orchestra?

Referral

Why did you select Bits Orchestra over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bits Orchestra were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team at Bit Orchestra took this project from the ground up for customer tracking to be used for sales and service

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• To free up time for my office and technicians. 
• Also to have everything we do in 1 location and get away from paper files

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always quick to respond, most of the time Bit Orchestra is waiting on me

What was your primary form of communication with Bits Orchestra?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I’m impressed with the knowledge they have in the app and website world.

Are there any areas for improvement or something Bits Orchestra could have done differently?

none that i can think of

BACKGROUND

Please describe your company and position.

I am an executive of a manufacturing company 

Describe what your company does in a single sentence.

Established in 1977, we're a broad-line, high mix/low volume supplier of high-reliability discrete products to military, aerospace, industrial, and commercial markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bits Orchestra to accomplish?

• Website redesign
• Monthly updates
• Technical support

SOLUTION

How did you find Bits Orchestra?

• Kentico referral

Why did you select Bits Orchestra over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Bits Orchestra were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Kentico based, complete website redesign with document management system

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

BitsOrchestra delivered a fresh, modern redesign with document management system that exceeded expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Management and designers were readily available throughout the project and delivered on time

What was your primary form of communication with Bits Orchestra?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication, attention to detail and overall responsiveness to our needs

Are there any areas for improvement or something Bits Orchestra could have done differently?

None. Fantastic experience that exceeded expectations and were awarded a monthly maintenance contract.