B2B2C Sales & Marketing Automation
We help Manufacturers to increase ROI by optimizing marketing expenses and improving sales efficiency through distribution channels with a tailored software ecosystem.
We specialize on B2B2C sales and marketing automation toolkit consisting, but not limited to
- budget/quick quote calculators
- product inventory
- product catalogs
- online marketing
- content management systems
- e-commerce
- reports and analytics
Our professionals at Bits Orchestra have great experience with .NET CMS platforms such as Kentico Experience and Kloud, OrchardCore, Umbraco and others as well as data management, e-commerce, marketing, sales and integration solutions build with latest technologies/frameworks following industry best practice.
Focus
Portfolio
Harold Grinspoon Foundation, 'Hiller Plumbing, Heating, Cooling & Electrical', Fit Factory Clubs, Shaw Industries
PJ Our Way
The Harold Grinspoon Foundation (HGF) creates opportunities to connect with Judaism and the Jewish community at key life moments. In addition to flagship programs that are active across North America and around the world, the HGF invests in Jewish life at home in Western Massachusetts.
Business has set up multiple goals for this project: Update the website look and feel, add interesting and interactive functional features in order to attract more potential users - children 8-12 years old. Improve site performance to allow up to 50K of users and up to 5K simultaneous user sessions during load peak periods. Integrate the application with external ERP platform Microsoft Dynamics NAV and custom API built on top of it. Improve editors/admins experience with management of content and data entities in Kentico admin through custom modules. Another goal from the business was accessibility improvements.
Key challenge was to develop a high performing website with quick response time during load peak time. Another quite interesting challenge was to make the page look and act differently depending on site mode: parent vs. child mode, that could be switched on any page in site header. Also the site awards users with different badges for different types of activity based on quite complex logic.
Using Kentico MVC approach with Web Farm setup allowed us to build a website with a good performance meeting client's performance benchmark, meanwhile full control over the HTML output provides SEO benefits, clean and light markup, faster page load and improved overall site interaction. In addition caching features bring benefits to site performance allowing us to cache whatever we could cache on multiple layers of the system. Also we really like to use custom modules, as they allow us to build whatever data structure we need and provides clean, intuitive and consistent with the entire Admin section user interface.
See live site at pjourway.org
Digitron
The purpose of the project was to refresh the site look and make it modern as well as add responsiveness to target mobile users, fix existing issues as well as improve user and editors experience and site performance.
Established in 1977, Digitron Semiconductors is a broad-line, high mix/low volume supplier of high-reliability discrete products to military, aerospace, industrial, and commercial markets.
One of the biggest challenges of the project was implementing dynamic product families that would allow client to manage fields, their appearance on the site with appropriate units and abbreviations, manage filter options and finally add and configure new product types. All of the above required us to invent a simple in use mechanism that would allow client to change the appearance of product related pages without code interaction, but configured through Kentico admin UI. Being data heavy application site performance was another challenge we had to solve. And last but not least was quite tricky search that would search not products only, but related products according to certain algorithms.
For the dynamic product types we've built Kentico Custom Module to provide product type editing capabilities: here site editors are able to create or edit product types, add or remove fields, specify what fields are used for filtering on a public page, specify field units, fields' visibility and order in the products listing grid. On another side of things we had to implement dynamic page templates that would present data according to products' custom module configuration, build filters and product listing grid on the fly. From performance stand point we had to apply best optimization practice in terms of content optimization and Kentico configuration as well as caching. Regarding search we've customized indexing algorithms and add custom content in order to link related parts and ensure relevance level.
See live site at digitroncorp.com
Workplace Transformation Tool
Workspace planning never was a simple task. Especially when we talk about budget estimation. Our client had a dream to change that once and forever. We were lucky enough to help them make their dream come true. With the tool we’ve built, clients get an easy way to visualize what an office will look like starting from a floor plan and ending with decorations. But the real magic comes into play when switching from view to the numbers - the tool allows clients’ sales manager to quote workspace planning budget in a couple of minutes and prepare an offer with all the details and pricing right in front of their clients and deliver it via email.
Aside from the vital functionality, the application provides incredible user experience. User journey is intuitive and obvious on every stage meanwhile allowing users to experiment with options to find a best fit for them.
The tool allowed clients to speed up sales significantly and decrease deal closing cycles.
Philadelphia Commercial
Philladelphia Commercial web site was build for Shaw Industries Group, Inc., one of the world's largest carpet manufacturers with more than $6 billion in annual revenue and approximately 22,000 employees worldwide. It is headquartered in Dalton, Georgia, and is a subsidiary of Berkshire Hathaway.
The main intention of the project was to update look and fill of the site and improvement of overall site performance by shifting to Kentico MVC platform. Business wanted to make site look modern and target any possible screen factor providing their users with awesome experience despite the device they are using. Additionally, being content heavy, old site demonstrated lack in performance.
Most of the challenges were related to the fact that a lot of features available in Portal Engine are not present in Kentico MVC and implementation of them. In most cases those were some web parts and widgets those client got used to.
Kentico MVC provides much better control over page's HTML output allowing to build much cleaner and lighter markup meanwhile does not set any limitations for UI developers allowing them to build literally whatever they need. As long as Kentico MVC is built on newer and modern framework (compering to previous versions) it shows much better performance out of the box providing really fast public pages as well as administration section.
Despite the fact Kentico MVC misses widgets and web parts it gives developers mechanism to build their custom widgets with no limits allowing to implement any required functionality.
With site release we were able to increase number of new users for 17%, users in general for 11%, sessions - 18%, doubled page views and decrease bounce rate from 42% to 1.03%.
Here you can find live site philadelphiacommercial.com
Content LAB
For large organizations with multiple branches, chains or franchise content production and content marketing introduces huge expenses. In order to cut off some of those expenses we suggested a solution that worked quite well for the client - content syndication.
The solution allows clients to produce content centrally and share it with their franchisees. Additionally they get all the updates to the syndicated content automatically unless they decide to manage their content (either all or certain content items).
Franchisees can see all the syndicated content they use on their site, remove from their site particular content as well as add new content from the central repository. However they are free to create completely new content that will remain unique for their site only.
Making changes to the content by a separate franchisee will just warn a user that the content item will be unlinked from the central repository and they will need to keep maintaining it.
System allows to control content accessibility, so two different franchisees might have access to a different content if necessary. Also it is possible to control access level for content: some content has to be inherited by franchisee with no option to modify, meanwhile other content might be adjusted, some content is mandatory to inherit, but other is optional.
This solution provided our client with a really flexible mechanism for producing and controlling content and allowed to reduce content management efforts significantly and cut off expenses as there is no need for each franchisee to produce, manage and keep in sync all their content, but inherit professional content developed centrally. Also it allowed clients to save on people training and education in terms of content management platform.
On another hand franchisees got professional content with some level of control over it, a flexible system for content management with an ability to manage what and how users see on their sites at affordable cost.
Mortgage Calculator
Simple but really handy mobile-first calculator web application was built to allow end users to estimate the cost of a mortgage according to their financial situation and term, or estimate their refinancing options and apply for it. Application notifies the responsible manager as well as stores requests into the client's internal system, so it could be processed right away.
New and extremely efficient user interface allowed us to keep all the key information important to decision making on a single screen providing end users with exceptional user experience.
Additionally this tool provides useful features for loan officers allowing them to quote mortgage or refinancing for their client on a fly in a couple of clicks as well as store and review client information and a history.
So the application allowed to process clients’ inquiries faster as well as keep all necessary data in a single place with outstanding user experience and navigation capabilities.
As a result, application allowed the client to increase sales and engage with more new clients.
Eurobank Cyprus
The Eurobank Cyprus website is the part of bank digital transformation program. Customer wanted to redesign the old site, offering a new fresh and modern look to its visitors with better user experience. Most importantly however, the Customer wishes to utilize a mature CMS product that has the capabilities of advanced content management with multi-media support, dynamic navigation, efficient page loading, and faster time to market of business requested changes, providing the CMS users with a user-friendly experience. Furthermore, client wanted to use the CMS based on trusted technologies such as .NET, IIS and MS SQL Server that can run on a highly secure load balanced infrastructure.
We site provides bank clients with all necessary information as well as financial online tools such as loan calculator, currency converter and IBAN calculator.
Here is the live site www.eurobank.com.cy
PJ Library UA
PJ Library UA site has been developed for The Harold Grinspoon Foundation and it is a part of international Pj Library program.
The mission of this site is engagement of Jewish kids in Ukraine with basic Jewish values, in particular reading books, which unites kids and parents in Jewish families. Web site offers visitors to sign up on behalf of their kids for the program and receive books for free. Application processes user data and generates mailing lists. Site integrates with carrier system, which eliminates human errors on the user registration step and automates the process of mailing and delivery to the subscribers. Also application provides the variety of reports and analytical data
Features: Subscriptions, Newsletters, Reporting, Content Management, Carrier system integration, scheduled tasks
You can find live site at pjlibrary.ua
Fit Factory Clubs
Fit Factory is a full-service health club that provides luxury studio experiences at an affordable price.
Business goal was to ensure that the website provides a clear representation of their brand. Additionally, client wanted to simplify the consumer journey and make it easy to navigate.
In order to achieve goal business set for the project we've done complete redesign of web site with a strong focus on user experience making it really easy to navigate any information user might be interested in.
Aside of end user experiense, we improved the way content editors and marketers interact with the site.
Additionally extensive integration with client's internal systems has been implemented.
As a result Fit Factory Clubs got above 1,000 additional memberships sold through the site in a couple of month after this massive rework.
Here you can find live fitfactoryclubs.com
Transition to Trades
Transition to Trades is an approved Career Skills Program (CSP) developed by Hiller Plumbing, Heating, Cooling & Electrical and U.S. Army Garrison, Fort Campbell. Transition to Trades, launched on July 5, 2016, allows transitioning service members the opportunity to attend Total Tech trade school (a subsidiary of Hiller, LLC) to learn valuable technical career skills while remaining active duty in the U.S. Military.
Transitioning process provides servmen with a lot of opportunities, such as learn, train, work in field, apply for job and so on. But any action taken by servman should be tracked diligently. This has been done with help of Excel, however that was a huge burden for our client, as it required making changes in multiple places as well as ensure data consintency and manual validation.
After converting client's framework into a web application we were able to significantly speed up the process and allow program managers to process more work in less time. The process was partially automated, which allowed to eliminate all redundant actions. Also application ensures user input validation and builds relations.
Additionaly application automatically compiles a ToDo list for program managers out of entered data to avoid missing of necessary actions.
The aplication was implement with high level of abstraction allowing application extension with very least development and testing efforts, which makes the app extremally flexible.
The application was build with modern, secure and reliable tech stack - .NET Core and Angular 5.
Vet Pharma Budget Tool
The tool was built for in-field sales managers to enable them to get a best price for a client on a fly as well as capture orders and send it to back office for processing. The complexity of the business process was around combining different medical components - there are strict dependencies and a lot of components are not compatible. The application solved that problem by analyzing what’s already in cart and suggesting compatible components to be added. Another challenge was around price calculation: as it was already mentioned there were a lot of inter-dependencies between components and single component would have different cost when combined with other components. That was probably the longest and most complex price calculation pipeline we worked with. However it was quite a great client’s pricing strategy that gave them strong competitive advantage. Our calculator helper sales reps to provide their clients with precise prices and detailed price breakdown.
Our client was able to increase their sales because of the quick turnaround and competitive pricing model.
Features: price calculator, shopping cart, orders, PDF generator, email notifications
TruTech Tracker
The main idea behind this project was to substitute usage of multiple Excel spreadsheets, which was not the easiest thing to manage, and build a simple tracking tool with centralized data storage. Primary objectives were to motivate professional grows, provide technicians with a clear career map and possibility to track their progress as they move on, build a tool that is simple and intuitive in usage, accessible from any location and personal device, provide technicians with learning materials, possibility for mentors to set a goal for mentee and track their progress towards it, promote technicians to a next professional level and eliminate manual routine.
The process of tracking career progress might look simple at first glance, but there are a lot of business logic and rules around score evaluation, dependencies between activities - some action items are not allowed before others are completed. Our team came out with a multi level nested (recursive) data structure and data driven UI that adjusts based on data. The beauty of this solution is that it allowed us to implement generic code that handles CRUD operations on any level of data structure and such code is really simple in maintenance and requires minor efforts whenever we need to introduce some changes.
With this application we were able to completely eliminate the mess with hundreds of spreadsheets for ongoing enrollments as well thousands of historical records being stored all together within the application with a possibility to locate any of them in a couple of clicks.
Last, but not least, this application reduced time and efforts of supervisors needed to handle the process for above than 40% by introducing automated notifications and simple data access.
Total Tech School
E-commerce site built on Kentico CMS for courses and webinars purchasing, online test and certification allows potential students to register online, browse catalog of courses and/or webinars, select the products of interest and add them to a cart, checkout and pay online. In case of webinar purchase user will be suggested to pass a test and gain a certificate online. Extra security has been implemented in order to prevent webinars sharing, which was impossible with the old system.
With this application client automated purchases, payments and webinar tests and certification, as well as introduced appropriate level of digital product protection.
Features: e-commerce product catalog and checkout, online payments, custom modules, webinar sharing protection, classes schedule calendar, content management, courses rating and users feedback, scheduled tasks
School Portal - recently added section that introduces LMS into main site: enables management of learning program, classes and schedule, student assignments, their grades, electronic document signature, etc.
School Portal is built with .NET Core Web API, Entity Framework, MS SQL and ReactJS (Typescript).
Here you can see live site: totaltechschool.com
TruTech Test
The purpose of this project was to provide Hiller Plumbing, Heating, Cooling & Electrical with a tool that would improve the quality of new employees and ability to find knowledge gaps and fill them in. Primary objectives were to build a tool for quick testing of candidates, automatically evaluate the results, highlight gaps, provide materials to improve expert level, automate and optimize the process of testing and results evaluation,
The intention of the tool was to be used by multiple companies. That fact introduced a couple of challenges such as new website had to work for multiple points of views and users, matching their workflow and covering needs, we had to architect the SaaS application and isolate data of each subscriber.
Usage of the latest technologies, such as .NET Core and React, allowed the application to be implemented fast with an enterprise grade back end and lightweight front end that works perfectly on any device and screen factor.
The outcome of the project was as aesthetically clean front end, an easy to navigate site with intuitive flow with obvious functions, fast and stable application.
Also the application reduced the amount of time needed for test results evaluation for almost 100% as this process has been automated.
160 companies subscribed for the app and 100 group and individual tests were taken in the first month after application launch.
Reviews
the project
Web Dev & Design for Textile Supplier
"Our business partners are absolutely satisfied with Bits Orchestra’s work."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the lead analyst. We supply textiles and develop marketing websites for our business partners.
What challenge were you trying to address with Bits Orchestra?
We needed to relaunch one of our brand’s websites. Another company had tried to revive it and couldn’t complete it, so we needed someone to take over.
What was the scope of their involvement?
Bits Orchestra rewrote the entire website and relaunched it under our direction. They are a team of full stack developers, so they did both front- and backend development. Their developers started from scratch and didn’t use anything that the previous vendor had built. The look and feel is entirely new, and the design is faster and more responsive.
The central features of the site are the product catalog and automated sample ordering. The latter made it easier for our brand to connect with customers and generate more sales — when a customer orders a sample, the sales representatives and district commercial manager automatically receive the customer’s contact details.
They also connected it to Salesforce by setting it up on the server and integrating it into the code. This site has already gone live, but we continue to work with Bits Orchestra on other projects.
What is the team composition?
We’ve worked with two senior developers and Roman (Founder & CEO), who oversees our projects.
How did you come to work with Bits Orchestra?
We have a history with them. Roman worked with us before he had even established Bits Orchestra. We’ve worked with them on a lot of other projects since.
How much have you invested with them?
We’ve spent around $100,000 on this project.
What is the status of this engagement?
The project started in May 2019, and we are still working with them.
What evidence can you share that demonstrates the impact of the engagement?
Our business partners are absolutely satisfied with Bits Orchestra’s work. The website was rebuilt upon the request of our partners, so their opinion is our primary metric.
How did Bits Orchestra perform from a project management standpoint?
The team is really good at beating deadlines. We only had six months for this project, and they finished it way before the deadline. That’s impressive because it was a lot of work.
What did you find most impressive about them?
They’re willing to adjust their schedule for us whenever we need them to be available at a specific time. Bits Orchestra goes above and beyond to satisfy our needs. Roman always follows up and makes sure everything is okay, which is nice.
Are there any areas they could improve?
Nothing comes to mind; they've done an excellent job.
Do you have any advice for potential customers?
Communicate with them about what you need from them.
the project
IT Consulting for Software Development Company
"Everything we asked of them was delivered ahead of time and without any issues."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Founder and CTO of a software development company based in Canada.
For what projects/services did your company hire Bits Orchestra?
We specialise in custom web-based and mobile apps development and needed a partner to assist us in a project that uses Kentico as a content management solution for which our expertise was limited.
What were your goals for this project?
Provide consultancy and custom development services for Kentico CMS.
How did you select Bits Orchestra?
We went through several options and filtered other agencies and freelances before we selected Bits Orchestra. The choice was obvious once we saw their work and found out more details about their expertise and project approach.
Describe the project in detail.
The project we were part of had one component (Kentico CMS) that needed to be adjusted for different workflow scenarios in order to integrate it with existing solutions as well as new applications that we build for that customer.
What was the team composition?
There was a project manager as main point of contact as well as other developers engaged in the background and available depending on the task / time / complexity.
Can you share any outcomes from the project that demonstrate progress or success?
Team was very fast to react, even on minor tasks or corrections. Communication was key and Bits Orchestra understood the requirements right away, every time.
Their suggestions also improved the quality of work and, as a result, the progress of the entire solution (Kentico with legacy systems and the new apps we developed).
How effective was the workflow between your team and theirs?
Email, phone and real-time chat via Skype were all used depending on the task. No issues with availability or time allocated to understand and address the work, be it large or small.
What did you find most impressive about this company?
Quality of work and response times. Bits Orchestra went above and beyond to make sure what was needed was delivered and, in certain cases, their suggestions made the delivered work even better. Thank you!
Are there any areas for improvement?
In our experience we cannot see what could have been done better by Bits Orchestra. Everything we asked of them was delivered ahead of time and without any issues. Code, communication and execution were all of the highest level.
the project
Web Dev for Software Services Company
"They really looked forward to our feedback and they strived to provide maximum satisfaction."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the owner and solution architect of a software services company. We develop and deliver solutions in the domain of Portals, CMS, BPM and DMS since 2013.
For what projects/services did your company hire Bits Orchestra, and what were your goals?
We were assigned to deliver a bank's web site over Kentico. We partnered with Bits Orchestra to handle all infrastructure and development of the site based on designs we provided. We wanted to deliver this very-very fast and set the baseline for more automation with the bank and set Kentico as a digital experience platform.
How did you select Bits Orchestra and what were the deciding factors?
Bits Orchestra was suggested by Kentico itself. So it was important for us to have a trusted partner to work with us and increase our capacity with knowledgable resources.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for the bank's site. After a few iterations, their team designed and developed the site over Kentico CMS.
They developed several widgets that are reusable and now both us and the client can design any page like a small puzzle without any restrictions. We presented the solution and the integrations needed to the bank and they gave us their acceptance to move the site to live environment.
How many people from the vendor's team worked with you, and what were their positions?
2 Full stack developers and 2 analysts.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Client loved the design and the flexible implementation. The success was great since we have received additional tasks to develop over this platform using Kentico CMS and React JS.
Describe their project management style, including communication tools and timelines.
We had a point of contact on our side and on bits orchestra side and we shared a Trello plan based on agile developments. We also used google drive to share content.
What did you find most impressive or unique about this company?
They are very professional and strict with timelines and they really. They really looked forward to our feedback and they strived to provide maximum satisfaction.
the project
Website Dev for Technical Trade School
"Their expertise of being able to take ideas, develop, and implement them, no matter the complexity, is amazing."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the Administrative Director at a Technical Trade School located in Nashville, Tennessee. We educate students in the HVAC, Plumbing, and Electrical trades and they come from across the United States to our training facility.
For what projects/services did your company hire Bits Orchestra?
We had a company website, but it needed updating and additional features added to allow student access to a Portal account for student and school documents and registration. A new website was designed and developed to implement the required changes.
What were your goals for this project?
We were looking for a website that was attractive, current and engaging for participants. Our company was looking to move away from paper and be able to do all registrations and storage online.
We envisioned a place on our company website where students could go to access all course documents for classes, plus be able to access all of their schoolwork which had been completed, along with any class certificates, etc. We also wanted to complete all student registration and payment transactions through the site.
How did you select Bits Orchestra?
We are owned by a larger Parent company and they utilize Bits Orchestra for all of their Development needs, so when our company decided to investigate our new website then we contacted them with questions regarding the project and pricing. They saw our vision and had the expertise to allow the design of the project, therefore we decided to go forward with them.
Describe the project in detail.
After the decision to go forward with the project, we then had several discussions on development and implementation. I envisioned a site where our students could go and purchase a class and pay for it online.
Log into a "Student Portal" account and complete their Class Registration paperwork, access their completed student documents such as homework, along with accessing all coursework, which includes having a video platform for viewing videos and an online testing platform for a paper-free environment.
For School staff, I envisioned a site for storing all student registration information, along with payments. Class Instructors could do online grading with accessible student viewing, so they would know where they stand with their grades in the class in real-time.
What was the team composition?
We have been working with the main team of 3 developers, but they have several others who are working on our project as well when they need them to do specific tasks.
Can you share any outcomes from the project that demonstrate progress or success?
This has been a huge project and has been rolled out in increments. Students now register through our website and our payments system is in place. All registration is now done through our website, so no more paper.
All student documents for their coursework are in our "Student Portal", along with all completed assignments being able to be uploaded for student viewing.
The grading system is in place, therefore students are able to view their grades in real-time anytime they like. The next project to get to is the online test-taking platform and video platform.
How effective was the workflow between your team and theirs?
The development team has been FANTASTIC to work with and they are there for me at any time. When the project first got underway we were having at least 1 meeting per week to keep in touch about what was going on and to answer any questions.
If more meetings were needed then we would hold those as well. Communication these days is mostly via email, as we are only fine-tuning what has already been developed, but they are always available at any time for anything that is needed.
What did you find most impressive about this company?
Everyone that has worked on our project (Roman, Dima, and Daryna.......plus I'm sure there are others as well) has been excellent, and their knowledge is unbelievable. In my opinion, they are the best at what they do!
They are professional, but yet very fun and enjoyable to work with. Their expertise in being able to take ideas, develop, and implement them, no matter the complexity, is amazing. They have impressed me time and time again!
Are there any areas for improvement?
Everything that I ask them to do is always an "emergency" and needs to be implemented immediately. They work as fast as they can to take care of my needs and I can't ask for anything more. Again, they are fantastic!!!
the project
Kentico Platform Development for Nonprofit Organization
"Their level of attention to detail was outstanding."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CIO for Harold Grinspoon Foundation. We are a global foundation that does significant outreach specifically around the Jewish community. Our primary program is a book giving program for children around the world. We have different age groups that we market to, and we’re somewhere in the neighborhood of half a million subscribers worldwide.
What challenge were you trying to address with Bits Orchestra?
We were doing a complete rewrite of our book giving program for older children. There are a lot more complexities for that program because we allow the children to pick multiple books, whereas we distribute volumes to the younger children monthly.
What was the scope of their involvement?
Bits Orchestra provided our frontend and Kentico development. Kentico is the CMS we use to manage our content, websites, and logic. They provided the technical skills for the development and consultation to ensure we were architecting the platform in a way that would scale. They shared all of their code base with us so that we understand what they’re doing, and we can support it.
What is the team composition?
In total, we worked with three.
How did you come to work with Bits Orchestra?
Bits Orchestra was working with the foundation long before I came. They helped build and maintain our Ukrainian and Russian websites. When we bid out this project, they came back with a reasonable bid that beat all of their competitors. We were comfortable with the work they had done with those first sites, so we gave them a shot.
How much have you invested with them?
We spent around $86,000.
What is the status of this engagement?
We started working with Bits Orchestra in November 2019, and we deployed the site in June. From an operational perspective, it’s an ongoing relationship.
What evidence can you share that demonstrates the impact of the engagement?
Everything met expectations. The team provided us a lot of knowledge regarding Kentico. They were transparent in what they were accomplishing with their code. We found next to no bugs. We estimated about a 97% success rate, which means out of the 50,000 people we distributed to, only 60 or so were affected by a logic bug. In fact, that wasn’t even a Bits Orchestra issue, but it was ours.
Their code aligned directly with our requirements. When they felt our requirements weren’t realistic to the platform, they derived new solutions with us. For our next project, I will likely be going back with Bits Orchestra.
How did Bits Orchestra perform from a project management standpoint?
They were excellent. With every delivery date, they were on point. Whenever we had a problem or issue, they were responsive, even with time differences. Their level of attention to detail was outstanding.
What did you find most impressive about them?
Their CEO is excellent to work with. He understands how to run a business and produce a great product. The team he puts on projects is dedicated and responsive. Even if it’s out of the box or outside of scope, they’ll help us figure out a way to a solution.
Are there any areas they could improve?
I can’t think of anything specific I would improve upon. They helped to make sure that time wasn’t a factor, and when we needed resources, they made sure they were available.
Do you have any advice for potential customers?
Make sure you have clean requirements and work through them with their team so that they understand completely. Beyond that, manage them as if they’re an augmentation of your staff, and you’ll be fine.
the project
Website Development and Maintenance for Fitness Clubs
"…they’re by far one of my favorite vendors to work with."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I’m the marketing manager for Fit Factory Health Clubs. Fit Factory is a full-service health club that provides luxury studio experiences at an affordable price. I oversee all marketing efforts including digital, print, and more in order to reach new customers and communicate with existing ones.
For what projects/services did your company hire Bits Orchestra?
We hired them to create and manage our website.
What were your goals for this project?
Our goal was to ensure that the website provides a clear representation of our brand. Additionally, we wanted to simplify the consumer journey and make it easy to navigate.
How did you select this vendor?
I believe we were introduced through a prior vendor who did a limited amount of website management and knew that we needed more support. Roman (Co-Founder & CEO, Bits Orchestra) was incredibly helpful, knowledgeable, and provided reasonable estimates so we decided to move forward and have since formed a great partnership.
Describe the project and the services they provided in detail.
Bits Orchestra built our website and helps us maintain it so that it’s continuously improving and evolving as we do. The biggest thing they've done has been the complete redesign of our website, changing how users interact with it and the way our team manages it on the backend.
What was the team composition?
Roman and his team work directly with us to help us with our current projects.
Can you share any information that demonstrates the impact that this project has had on your business?
We’re currently conducting an analysis on how web traffic has improved since having Bits Orchestra on board, however, they have helped us launch pre-sale pages for a multitude of clubs that have led to over 1,000 additional memberships over the course of the past few months.
How was project management arranged and how effective was it?
All I have to do when I need something is send an email. From there, Bits Orchestra creates tasks in Jira to track progress, ask questions, etc. It’s all very easy and effective.
What did you find most impressive about this company?
Working with Bits Orchestra has been truly awesome and they’re by far one of my favorite vendors to work with. The team is always knowledgeable and helpful and their speed of service is really unmatched! It's so easy for me to just send an email and know that my request will be taken care of in just a day or so—sometimes even only hours.
Are there any areas for improvement?
Honestly, there’s nothing they need to fix. Bits Orchestra is great at managing all of our web development needs!
the project
Kentico E-Commerce Web Dev & Support for Marketing Agency
"Bits Orchestra has proven to be very reliable and cares about their output."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are a web development and digital marketing agency that focuses on strategy. We have selected partners for development, and for other production. All strategy and project management is done by our internal team. I am a co-founder.
For what projects/services did your company hire Bits Orchestra?
We have worked with Bit Orchestra for a few years now, for development projects as well as for support of our Kentico websites. For this project, we asked Bits Orchestra to add shopping cart and ecommerce functionality to an existing Kentico website.
What were your goals for this project?
Our goals were to provide reliable shopping capabilities, as well as easy fulfillment tools in the backend.
How did you select this vendor?
We have been working with Kentico since version 1.9, in a previous company where I managed our own development team, and now in our new agency which outsources all development. We are always looking for reliable development partners as we have a steady flow of projects. Bits Orchestra has proven to be very reliable and cares about their output.
Describe the project and the services they provided in detail.
For all of our development projects, we provide the wireframes, functional requirements and designs. Bits Orchestra is tasked with delivering on requirements, providing insight on best practices, and testing their work. For this particular project, Bits Orchestra was able to work from existing website styles to design the shop.
What was the team composition?
We had a single Kentico certified developer and we maintain her as our main point of contact. She is very organized and detail-oriented.
Can you share any information that demonstrates the impact that this project has had on your business?
The development done was in line with our requirements and expectations, and was delivered on time.
How was project management arranged and how effective was it?
As an agency, we manage the end-client, and I liaise with Bits Orchestra. This works well. Communication is clear, and our contact Mariia is excellent and updating our online Project Management tool regularly.
What did you find most impressive about this company?
Roman, the owner, is very cooperative and interested in creating a real partnership. This is our preferred way of working, as then both parties care about the end results.
Are there any areas for improvement?
I do not know other members of the team well, so I cannot contribute here. I would, however, suggest that design capabilities are added to their list of services.
the project
Mobile Application for Marketing Agency
“The quality of their work is very impressive, always delivering great value for our money.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO and founder of Consensus Interactive, LLC. We’re a digital agency located in Boston.
What challenge were you trying to address with Bits Orchestra?
We wanted a partner who was very technically competent in the .NET framework to aid us in our mobile app development work.
What was the scope of their involvement?
We’ve worked with Bits Orchestra for years. Their team collaborates with us on many projects, offering a variety of tech services—often related to technical architecture. This has included implementing Kentico, building complex presentation-layers with Angular, and supporting our headless content management work.
For this project, they’re helping us build a mobile e-commerce app. The team is using Angular for the frontend to ensure the functionality of the final product.
What is the team composition?
The size of their team ranges from 1–3 resources depending on our utilization needs.
How did you come to work with Bits Orchestra?
Roman (Co-founder & CEO, Bits Orchestra) and I originally connected online, but we’ve been working together for several years now.
What is the status of this engagement?
We started working together in 2014, and our partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Their work is always high-quality, well unit-tested, and never requires any reiterating to get it right.
How did Bits Orchestra perform from a project management standpoint?
The team is excellent. We typically communicate over Gchat, Skype, and phone—the team is always there when you need them.
What did you find most impressive about them?
They’re great communicators with positive attitudes. Bits Orchestra is never afraid to offer feedback on how we can better approach projects. We’ve developed a really collaborative relationship, and I appreciate that from a partner. The quality of their work is very impressive, always delivering great value for our money.
Are there any areas they could improve?
No, I’m happy with everything they do.
Do you have any advice for potential customers?
Future partners should be conscious of the time zone difference.
Bits Orchestra delivered a well-designed website that has received highly positive feedback from the client’s business partners. Despite the comprehensive project scope, they managed to beat the deadline without sacrificing quality. Their flexibility and dedication make them reliable partners.