BGO Software - The Digital Health Lab

BACKGROUND

Please describe your company and position.

I am the Head of Product of SoCyber

Describe what your company does in a single sentence.

SoCyber is a cybersecurity company specialized in Security Testing and the provisioning of Security as a Service in different industries, like eCommerce and Fintech.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BGO Software to accomplish?

• Develop fully-functional vulnerability management software

SOLUTION

How did you find BGO Software?

Referral

Why did you select BGO Software over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BGO Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• To develop MVP version of the product. 
• To develop a fully-functioning version of the Vulnerability Management solution. 
• To create an easily deployable on-premise configuration package. 
• To develop integrations for the product with 3rd parties. 
• To create scalable SaaS version of the product. 
• To verify the quality and the user workflow of the final delivery.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered fully-functional, market-ready product. We acquired several customers of the product shortly after it's launch. The strong and positive feedback from our clients regarding the intuitive product usage, performance and functionality. The quality of development was reviewed by independent 3rd party and the results were excellent.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the project, everything was delivered on time. On top of that there were several cases were they exceeded our expectations by several factors, for example: very deep involvement in the project and excellent understanding of our business and project needs. They have always been very proactive and caring towards our needs.

What was your primary form of communication with BGO Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most unique and impressive thing about BGOSoftware is the relationship that you build with the team while working together. During the project, their attitude towards us was much more like colleagues, friends and partners rather than just a client. We managed to built a strong relationship and we are confident that we can rely on them at any time.

Are there any areas for improvement or something BGO Software could have done differently?

We really can't name one thing that was wrong or insufficient during the project. The delivery, communication and documentation of product features were excellent during the period. They provided us with detailed step-by-step plan of how the work will be conducted, expected timeframes for delivery and reports.

BACKGROUND

Please describe your company and position.

I am the Customer Excellence Manager of AbbVie EOOD

Describe what your company does in a single sentence.

Marketing and distribution of branded pharmaceuticals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BGO Software - the digital health lab to accomplish?

• Managing daily tasks of Patient Support Program
• Handling complex reporting capabilities
• Ability to accommodate fast-changing functionalities according to external environment

SOLUTION

How did you find BGO Software - the digital health lab?

Referral

Why did you select BGO Software - the digital health lab over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from BGO Software - the digital health lab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Collecting customer requirements, designing system infrastructure based on them and fine-tuning based on end users input.
• Provision of useful insight how to make things better even though this might require change of functionality.
• Organize demo and training sessions for users and collecting feedback.
• Constantly providing proposals for system development and enhancements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a go-live of highly customized product that fit the customer requirements and, most importantly, can be quickly adapted to fit to constantly changing external factors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All communication with BGO Software was seamless and flexible. Project was delivered on time despite multiple challenges that were faced during the development.

What was your primary form of communication with BGO Software - the digital health lab?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The holistic approach of the team toward the project. They have a customer-oriented attitude and the flexibility to change course when we need it. Also the innovative approach into developing solutions that meet the customer needs better than the customer have imagined.

Are there any areas for improvement or something BGO Software - the digital health lab could have done differently?

Can't recall to have something to improve.

BACKGROUND

Please describe your company and position.

I am the CTO of ZonGuru

Describe what your company does in a single sentence.

We help Amazon FBA sellers scale and optimize their business by providing them with cutting-edge analytics and automation tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BGO Software - the digital health lab to accomplish?

• Build a new analytics tool - product pulse
• Optimize the speed of the existing dashboard

SOLUTION

How did you find BGO Software - the digital health lab?

we work in the same office building

Why did you select BGO Software - the digital health lab over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BGO Software - the digital health lab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal of the product pulse tool was to take a daily snapshot of all of the key attributes of the selected Amazon products and send a notification to each relevant user if any of them changes. For example if the number of reviews changed, each of the new reviews would need to get sent along with their star rating. Key deliverables:

• asp.net code
• relevant db tables
• relevant db indexes
• documentation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We followed the SCRUM process. We had daily stand up meetings where I had visibility on current and ongoing tasks and any blockers that I could help with, and we had monthly end of sprint meetings where the progress was showcased visually.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was delivered on time and they were adaptible as requirements changed. Amazon changed the way they display some of the product details 2 or 3 times during this year and we had to adapt. This was done seamlessly and to my satisfaction.

What was your primary form of communication with BGO Software - the digital health lab?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication was excellent, I knew the status of the project at any one time.

Are there any areas for improvement or something BGO Software - the digital health lab could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the CEO of a healthcare company

Describe what your company does in a single sentence.

We are a predictive monitoring and behavioural therapeutics company, focused on immunology and inflammation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BGO Software - the digital health lab to accomplish?

• Evolve and enhance our platform.
• Secure and maintain our infrastructure

SOLUTION

How did you find BGO Software - the digital health lab?

Other

Why did you select BGO Software - the digital health lab over others?

• Great culture fit
• Company values aligned
• Talent pool.

How many teammates from BGO Software - the digital health lab were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BGO supplied us with an engineering and quality assurance team extension service. The team reported into our product manager and was embedded in our QMS.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The fact that we retained them for 5+ years is the ultimate marker of success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, BGO were exceptionally good at project management, but for most of the time we worked together, the dedicated team reported into our PM.

What was your primary form of communication with BGO Software - the digital health lab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people in the company are excellent, in no small part due to the expertise of senior management and the hands-on nature of middle-management's approach.

Are there any areas for improvement or something BGO Software - the digital health lab could have done differently?

We were satisfied with every aspect of the work with BGO Software - the digital health lab. Ultimately we would continue to work with them but made the decision to in-source our engineering work.

BACKGROUND

Introduce your business and what you do there.

I’m a technical development scientist at a biotechnology research company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BGO Software - the digital health lab?

We’re going through a digital transformation process and working on a software platform to gather data from various sources. The platform would help us evaluate deviations and risks, and we hired BGO Software to create this product. 

SOLUTION

What was the scope of their involvement?

BGO Sofware has helped us develop our platform. We’ve provided them with mock-ups, and they’ve implemented the platform’s functionality. 

What is the team composition?

We’re working with five teammates from their side. 

How did you come to work with BGO Software - the digital health lab?

BGO Software was a referral. 

How much have you invested with them?

We invested around $150,000. 

What is the status of this engagement?

Our work started in January 2020, and the collaboration is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve arrived at a point that we’ve targeted. There have been a few times when we expected faster results, but certain issues have prevented us from achieving that. They’re all normal issues. 

How did BGO Software - the digital health lab perform from a project management standpoint?

We don’t have strictly established deadlines. 

What did you find most impressive about them?

It’s always easy to grow or reduce the number of teammates working on the project at different stages. 

Are there any areas they could improve?

Our expectations aren’t always met, and the time extensions have caused us to exceed our budget. In addition, we could’ve clarified our goals better beforehand. Our team has run into situations where things aren’t implemented as we intend to because of unclear goals. 

Do you have any advice for potential customers?

Clearly define your goals and expectations so you can ensure everything is clear in the course of the collaboration. 

BACKGROUND

Please describe your company and position.

I am the Head Curaden Apps of Curaden AG

Describe what your company does in a single sentence.

We build a healthier and happier society by revolutionising oral self-care.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BGO Software - the digital health lab to accomplish?

• Expand our software development division
• Improve the way we produce software

SOLUTION

How did you find BGO Software - the digital health lab?

Online Search

Why did you select BGO Software - the digital health lab over others?

• Great culture fit
• Company values aligned

How many teammates from BGO Software - the digital health lab were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Enlarge our existing team of software developers. Work on our legacy software, with focus of bringing in technical expertise in order to renew outdated technologies and transform the product into a stable, future-proof piece of software. Provide a tech lead for educating the team and guiding us in this process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced redundant or outdated code by a substantial ratio. Updated several outdated libraries. Switched file storage to company wide CDN. Implemented several business features. All without impact on live productive system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The company is very engaged, and communicates frequently. Customer success is key, and they are very committed to that.

What was your primary form of communication with BGO Software - the digital health lab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Tailor made solutions according to our needs.

Are there any areas for improvement or something {provider_name} could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m an executive at an entertainment group that produces and hosts shows.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with BGO Software - the digital health lab?

We needed help augmenting our development resources.

SOLUTION

What was the scope of their involvement?

BGO Software - the digital health lab has helped us with staff augmentation for custom software development. We have 4–5 working on our ticketing platform to look at different areas of the user journey, and the resources that BGO Software provides us are directly embedded into those teams. Regarding resources, they use JavaScript.

What was the team composition? 

We mainly work with Ivan (CEO) from BGO Software - the digital health lab’s team.

How did you come to work with BGO Software - the digital health lab?

They were already working with us when I took my current position.

What is the status of this engagement?

We started working together in January 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BGO Software's team has positively hit critical business goals in the last year. We measure success by how effectively engaged and integrated they are into our teams. We want to create a work culture that doesn't differentiate people based on their employers. Moreover, we judge the entire team's success rather than the success of individuals because we work in an Agile methodology.

How did BGO Software - the digital health lab perform from a project management standpoint?

We take care of project management in collaboration with BGO Software's staff, and they've been great. I work with Ivan in setting up the framework, ensuring that everything's in the right place, and measuring the overall output of the teams. We also work closely with them in hiring resources, ensuring we're recruiting the right people, and solving any issue that arises throughout the process.

Regarding tools and communication, we use email, phone calls, and in-person meetings.

What did you find most impressive about them?

BGO Software's customer service is the best part of working with them. They're always trying to do their best, are open to listening, share their ideas, and feel like a genuine partner that's part of our internal team.

Are there any areas they could improve?

I don't think there's anything they can improve on.

Do you have any advice for potential customers?

Get to know them and ensure you listen to them because they genuinely understand what they're doing. In addition, let them share their ideas so they can provide constructive feedback.

BACKGROUND

Please describe your company and position.

I am the Engineering Director of Larkton Ltd

Describe what your company does in a single sentence.

we provide specialist engineering services and technical software to clients worldwide

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BGO Software - the digital health lab to accomplish?

• Development of a new software product
• Support and maintenance of software product

SOLUTION

How did you find BGO Software - the digital health lab?

Online Search

Why did you select BGO Software - the digital health lab over others?

Good value for cost, Company values aligned, Other

What was the size of BGO Software - the digital health lab’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Initial development involved development of a cloud-based web application containing specialist engineering software from scratch. Full back-end and front-end (UI) development. Subsequent work has involved updates, enhancements and maintenance of the same, plus IT support to end-users

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• software delivery vs specification
• software delivery vs timescale & budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been strong throughout. Excellent planning and scoping . Delivery has always been prompt. Flexible and constructive with alterations to scope or short-notice urgent requirements

What was your primary form of communication with BGO Software - the digital health lab?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

We appreciate their understanding and engagement with our objectives. Our work was not "just another project". Very much working together with us for the optimum solutions.

Are there any areas for improvement or something BGO Software - the digital health lab could have done differently?

We have had very positive experience. I really don't see any significant areas for improvement.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder of proscola GmbH. We provide an education management application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BGO Software?

We had a software solution that was developed using Microsoft Access. Over time, we proved and tested the product and we were looking to modernize the system. We wanted a development partner who could bring us to a more up-to-date platform.

SOLUTION

What was the scope of their involvement?

I’m not willing to share that many specific details about our software. We started the project with a clear set of requirements for the system’s design and operative flow. BGO Software developed each element quickly and with a high level of quality. The team conducted all of the proper testing processes to assure the app’s performance met our standards. In addition to fulfilling our requirements, the BGO team created iPhone and iPad versions of the education management platform. Because the app was to be used in a school system, they also programmed a strong layer of security protection.

What is the team composition?

We worked with a project manager, who was supported by a team of developers. BGO Software provided the appropriate amount of resources to accommodate our desired pace for the workflow. If we needed to complete a task quickly, they scaled up the development team at no extra charge.

How did you come to work with BGO Software?

Having a background in development, I was looking for a team I could really trust. From an initial search, we had a list of 15 potential partners scattered across Europe. After quickly reviewing each, we brought the list down to 10. We conducted comprehensive interviews with each and shortlisted 3 development agencies. I sent each of them the details of our project and requested that they sent in some documentation that addressed the requirements. BGO Software was not the cheapest, but the level of skill and quality reflected in their proposal was far above the other two companies.

What is the status of this engagement?

We worked on this project from December 2017–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BGO Software originally quoted around six months for this project and completed a major version within a little over four months. So far, there haven’t been any negative responses. Their team exceeded our requirements and took the updated system to a new level. Throughout the engagement, the team proactively improved on our original product with additional elements and solutions. They were expensive, but we got a lot for our money. The quality of their work justified the extra costs. We’ve had many positive experiences with BGO Software and we continue to partner with them on other projects.

How did BGO Software perform from a project management standpoint?

We had a great relationship with BGO Software’s team. They were trustworthy, responsive, and detail-oriented. All of our communication was scheduled. On their end, they tracked the project using Jira and sent us consistent updates from that data. All other contact was through email. We never had to reach out to them, they always contacted us with any questions. With each task, they took the time to form a solid understanding of the requirements before starting any work. The team always thought ahead.

What did you find most impressive about them?

I really appreciated the team’s open culture. They have fun with their work and we never heard any complaints. The BGO team enjoys designing and developing and they take pride in their products.

Are there any areas they could improve?

Within the realm of design and development, I don’t see any areas for improvements. I would like to see BGO Software expand their services to include support. Their team’s industry experience, level of quality, and communication skills would make them a great candidate for a service provider. I’ve asked them, but they seem to be quite focused on their core services.

Any advice for potential customers?

Active communication is key to a successful partnership. That’s a general piece of advice for anyone working with a company in a different country. Also, if they can, I recommend clients go and visit the BGO Software team to get a feel for their culture and workflow. This also gives the BGO team a chance to put a face on the product they’re working to complete.

BACKGROUND

Introduce your business and what you do there.

I'm the CEOs of Brite GmbH in Switzerland. We are developing legal software that we deliver to service providers globally.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BGO Software?

As a relatively small organization, scalability is key to accommodating a variable number of customers and the development effort they require. Instead of hiring more internal staff, we engaged BGO Software as an outsourced component of our I.T. and development departments.

SOLUTION

What was the scope of their involvement?

During our initial in-person meeting, we discussed the terms and conditions. BGO Software’s primary challenge was to quickly take over a significant portion of source code for a fully functional and productive application. As they commenced, they cultivated a thorough understanding of our business and the application’s purpose. They learned about the existing code so they could build and integrate new functionalities step by step.

We initially made a proof of concept with basic functions. Technologies include JavaScript and Angular for the frontend. The backend uses a dynamic workflow engine with a dynamic SQL database below it. They’re gradually generating specific parts of the application to be adopted as a module. 

As we get further into development, BGO Software has taken on operational tasks and delivered software to our customers. We’re now moving into bug fixating, optimization and streamlining the product. They’ll focus on specific pieces of code going forward. We plan to have them develop all the foreseeable new features for the coming years and incorporate them into our existing dynamic modules. 

What is the team composition? 

We work with a team of four resources from BGO Software including a frontend developer, backend developer, and project manager. A QA resource checks and quality-grades all the developers' work before it gets deployed to customers. Having this full-fledged team was very beneficial for a customer like us. Comparable service providers usually only allocate one developer, whose skill level is often inconsistent. 

How did you come to work with BGO Software?

I’d been looking for a partner for a long time with little success until I found BGO Software through a reference. They’d worked with large Swiss corporations I’d heard of. I contacted past clients to inquire about the team’s methodology and if they planned to continue the partnership. Based on their answers, I reached out to BGO Software. We agreed to set up a month-long trial period to assess the quality of their services and get to know each other. 

What is the status of this engagement?

We started working together this year. Our project is still ongoing, and we plan to extend our engagement conceivably into 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BGO Software rewrote the code to entirely recalibrate and enhance our existing dashboards. They've developed external components to integrate within our software. They did an especially good job with the KPI dashboard that visualizes the data customers enter into our application’s database. 

We've seen a very high level of interest from prospective consumers since we launched the new version of our software with expanded functionality. Our existing users have expressed overall satisfaction, as well. On a project basis, we plan to steadily extend our partnership going forward. It will be a much larger effort as we enter 2019. 

How did BGO Software perform from a project management standpoint?

Along with our scheduled weekly calls, I have a point of contact for any unexpected problems I encounter. They’ll prioritize my question and respond with either an appropriate answer or a timeframe for resolution. Speaking with the same person regardless of the type of issue at hand simplifies our correspondence and avoids disturbing the developers in their day-to-day work.

From a task point of view, BGO Software is very transparent. I have access to their Jira account and use it to track progress based on our weekly project meetings. They use this tool to document all their work neatly.  I can easily follow along with each phase and ensure all the tasks we assign are executed.  I appreciated that we could meet in person on a few occasions. They had other clients located nearby in Basel. Having face-to-face interactions helped us pinpoint how to engage as best as possible. 

What did you find most impressive about them?

The quality and personalized level of service BGO Software delivers is notably special. I appreciate their team’s consistent engagement, from the CEO down to individual developers. They’re always thinking two steps ahead. Many comparable firms only complete the exact work requested. BGO Software not only delivered on our full specifications but also optimized and improved them along the way based on expert knowledge. 

Having been in the industry for many years, this has been a totally unique experience for me. The entire team is doing a tremendous job. BGO Software's offices have a state-of-the-art environment. They offer extraordinary support both externally and internally. BGO Software produces high-quality products, and they're great communicators. 

Are there any areas they could improve?

BGO Software operates and maintains our existing applications on a global basis, which demands a rapid pace. The speed of delivery could improve, but that relates more to our internal processes based on what we need to accomplish. We work together as a very solid team and consistently seek to improve our collaboration's efficiency. We've gotten faster over time, but I'd like to get up a few gears higher.