BetterQA

BACKGROUND

Please describe your company and your position there.

I am CEO of a web development company that has 150+ Sr Engineers at the time of writing. We provide software development services to multiple startups and well established businesses

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Better Quality Assurance?

We involved Better Quality Assurance on numerous projects to QA complex solutions, one of which was complex medical system involving AI and NLP technologies

What were your goals for this project?

We wanted to ensure that software that our engineers deliver is defect free and also minimise side-effects during the frequent pushes to production

SOLUTION

How did you select this vendor?

A customer recommended me them as a reference, I found Tudor Brad, their CTO to be very results-driven person and he gets his team deliver the goods!

Describe the project in detail.

The solution is complex web app that runs on custom hardware platform, integrate with multiple devices and has heavy AI and ML component.

What was the team composition?

35 developers from my team and 5 QA engineers from Better Quality Assurance.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project has been deployed live in 5 customer locations with ongoing operation for few months by now without any serious issues or defects found by the users. During monthly sprint Better Quality Assurance was putting long hours to meet deadline and has always been there for us

How effective was the workflow between your team and theirs?

We used direct communication between my engineers and Better Quality Assurance engineers which helped ensure smooth communication, also they use professional PM tools to help manage the project and organise test cases

What did you find most impressive about this company?

Ability to delivery top-notch test cases for not very detailed specs, their dedication and readiness to put in long hours when needed. They have great minds and they put them to work

Are there any areas for improvement?

I can not think of any having worked with 10-15 different QA vendors we settle on Better Quality Assurance

BACKGROUND

Please describe your company and your position there.

My company is an outsourcing one, using the latest .Net, Java, React, Python, Kotlin, SQL technologies. As the CEO of the company, I try to bring on board fun and interesting projects, that have a useful beneficial effect for society

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Better Quality Assurance?

For testing an in house built project that consisted of both hardware and software components, integrating vehicles ECM information to cloud.

What were your goals for this project?

To achieve a very high quality and the high demands of the automotive sector.

SOLUTION

How did you select this vendor?

By searching the market for the best, professional and also in the budget, company that could accomplish my testing requirements.

Describe the project in detail.

The project consists of the integration between any vehicle fitted with an OBD2 port and a cloud based server that will process data from the ECM and if required adjust/ add/ program different parameters in the on board computer.

What was the team composition?

1 frontend, 2 backend, 1 automotive engineer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our further collaboration with automotive producers.

How effective was the workflow between your team and theirs?

Very good.

What did you find most impressive about this company?

The quality. Working with them proved to be a very smooth collaboration.

Are there any areas for improvement?

Not in my opinion.

BACKGROUND

Introduce your business and what you do there.

I’m the head of integration for AdviNow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Better Quality Assurance?

Better Quality Assurance is our QA partner. 

SOLUTION

What was the scope of their involvement?

We create products that automate patient visits to clinics. The product involves hardware and software components—including a web application for doctors, a kiosk, and electronic health record (EHR) integration—that are all cloud-hosted. Better Quality Assurance verifies the software pieces, which is predominantly the web app. They access the platform or site and then write bug reports in Jira.

What is the team composition?

We work with two people who have access to our systems and products.

What is the status of this engagement?

The collaboration started two and a half years ago and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have a positive impression of Better Quality Assurance. They’re proactive and catch bugs in a third of our associated tasks. We had considered going with a cheaper provider, but after considering a few alternatives, we’ve stuck with Better Quality Assurance.

How did Better Quality Assurance perform from a project management standpoint?

I communicate directly with Better Quality Assurance’s team. Their owner is up-to-date on what we do and always available. We keep in touch over text chat, voice chat, and Jira. 

What did you find most impressive about them?

Better Quality Assurance is highly competent. They’re up-to-date on the latest technologies and fit into our organization nicely. We haven’t run into any communication issues—they correspond fluently in verbal and written English, and they are highly available. 

Are there any areas they could improve?

I can’t think of much. Better Quality Assurance has had both good and not-as-good people in the past, but the not-so-good ones have been weeded out. Better Quality Assurance runs a tight organization.

Any advice for potential customers?

With any offshore QA company, you have to communicate more than you would for a local company. That hasn’t been an issue 4 out of 5 times with Better Quality Assurance, however. our time zone differences, we work with their team in the mornings until noon. One benefit we see is that if we submit work for them to do at the end of the day, they’ll work over our night and we’ll find it done by the next morning.

UPDATED REVIEW

This review was updated by the James Shelby (CTO, AdviNOW Medical) on May 7, 2020. The original star ratings were: Overall - 5, Quality - 5, Schedule - 4, Cost - 5, NPS - 5. New content is below. 

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at AdviNOW Medical. Our company seeks to automate the doctor visit, especially in urgent care and primary care settings. Our solution allows doctors to collect patient information online. Rather than filling out long questionnaires about their medical history, patients’ information is stored automatically. Our system can be used for in-person and telehealth visits. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Better Quality Assurance?

We had received initial funding and were starting to grow as a business. We needed an independent group to assess the features and functionality of our software to make sure it was high-quality before we began rolling out to our beta customers.

SOLUTION

What was the scope of their involvement?

They provided quality assurance services. We leveraged them to do integration and automation testing. This included evaluating our UI and API. 

What is the team composition? 

Brad (CEO) is my main point of contact, but we’ve used as many as eight resources at a time for our work. 

How did you come to work with Better Quality Assurance?

We were referred to them by another independent contractor we’d been working with. 

How much have you invested with them?

We invested around $300,000 per year with them.

What is the status of this engagement?

We started working together around December 2017 or January 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re one of the best QA vendors I’ve worked with. Whenever they find a bug, they’re extremely thorough in their documentation. They include video documentation to showcase what the problem is, and they explain the root cause of the issue, as well as how to fix it. Their work has been very helpful. 

How did Better Quality Assurance perform from a project management standpoint?

Despite the time difference, communication was seamless. They were able to work with me during my workday in Arizona and with our development team based in Russia. We use an internal chat product and JIRA to manage the project. The communication is organized and clear. 

What did you find most impressive about them?

Their organization has been able to keep me out of the weeds. They bring suggestions and quality concerns that are beneficial to the advancement of our business. 

Are there any areas they could improve?

This isn’t on the Better Quality Assurance team, but it would be nice to have more development services from them. For example, helping us implement automated integration testing. 

Do you have any advice for potential customers?

I would highly recommend working with them. 

BACKGROUND

Please describe your company and position.

I am a Director at DACIA FABER

Describe what your company does in a single sentence.

We are a construction company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Business consulting
• Cybersecurity

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• Pricing fit our budget
• Good value for cost

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

they worked on  a plan for business development, flow optimization by implementing AI solutions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

improved efficiency by 15%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they responded in a timely manner, usually the next day

What was your primary form of communication with BetterQA?

Virtual Meeting

What did you find most impressive or unique about this company?

close collaboration

Are there any areas for improvement or something BetterQA could have done differently?

not really

BACKGROUND

Please describe your company and position.

I am a QA Lead at Libra Internet Banking

Describe what your company does in a single sentence.

The company provides banking services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Testing services

SOLUTION

How did you find BetterQA?

Clutch Site

Why did you select BetterQA over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Quality Assurance services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Less bugs , better quality. I’ve worked with BetterQA and have been consistently impressed with their expertise. They provide excellent fintech QA services, deliver high-quality results, and have been a reliable partner in ensuring product quality.

What was your primary form of communication with BetterQA?

Email or Messaging App

Are there any areas for improvement or something BetterQA could have done differently?

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of an IT services company. We connect the dots between technology, cybersecurity, and marketing, so our clients can get the whole digital package, not just separate bits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish for your business?

We needed help implementing a QA solution within one of our projects.

SOLUTION

What was the scope of their involvement?

BetterQA has delivered an entire complex solution using manual and automated testing strategies on multiple platform software products. The team has created an entire software product that has helped us digitalize our recruitment and relationship with talents and sourcing partners. BetterQA has also been responsible for testing and QA activities related to that product.

What is the team composition?

I'm unsure about the number of teammates from BetterQA assigned to our project.

How did you come to work with BetterQA?

Someone referred BetterQA to us. We chose them over other options because they had high ratings and offered good value for the cost.

What is the status of this engagement?

We started working with BetterQA in June 2025, and our engagement is ongoing.

How do you communicate with them?

We use in-person meetings, virtual meetings, and email or messaging apps to communicate with BetterQA.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BetterQA's work has helped us reduce the time of our recruitment processes by 60%.

How did BetterQA perform from a project management standpoint?

BetterQA delivers on time and is very responsive.

What did you find most impressive about them?

I've been impressed by BetterQA's true professional relationship.

Are there any areas they could improve?

I can't think of anything for BetterQA to improve.

BACKGROUND

Please describe your company and position.

I am the Head of Client Projects of Oxid E-Sales

Describe what your company does in a single sentence.

E-commerce Tech solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Quality Assurance
• Web Development
• Consultancy

SOLUTION

How did you find BetterQA?

• Online Search
• Referral
• Clutch Site

Why did you select BetterQA over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Quality assurance, Unit and code testing, E2E testing, web development (PHP, Symphony)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We mitigated escalations and project costs by delivering high quality code and bug free

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes they did, and very proactively

What was your primary form of communication with BetterQA?

Virtual Meeting

What did you find most impressive or unique about this company?

We're impressed with their disposition to please us, as well as their efficiency and flexibility.

Are there any areas for improvement or something BetterQA could have done differently?

not at all

BACKGROUND

Please describe your company and position.

I am the Project Manager of Techno Park

Describe what your company does in a single sentence.

We are a techno park company that helps IT, BPO companies run their businesses smoothly in Uzbekistan.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• QA

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from BetterQA were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They help us keep our project bug-free and risk-free

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were very clear. The QA team reduced the number of critical bugs before release by over 40%, which significantly improved product stability. They also increased test coverage to more than 90%, ensuring that all key features were fully validated. Thanks to their timely reporting and detailed defect documentation, our development team was able to resolve issues much faster. As a result, our release cycle became more efficient, and customer satisfaction scores improved after the launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did deliver the project on time, and for sure they met and are meeting our needs.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

They are fast, customer-oriented, and affordable.

Are there any areas for improvement or something BetterQA could have done differently?

no,

BACKGROUND

Please describe your company and position.

I am an engineer at ShopSense

Describe what your company does in a single sentence.

Empower broadcasters to create new revenue streams by enabling advertisers to reach targeted, engaged audiences, while also allowing consumers to seamlessly shop from their favorite shows, movies, and sports.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• AI services

SOLUTION

How did you find BetterQA?

Referral

Why did you select BetterQA over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The success of the projects

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They did, completly responsible about it.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The amazing talent is impressive

Are there any areas for improvement or something BetterQA could have done differently?

Not at all

BACKGROUND

Please describe your company and position.

I am the CEO of 7code

Describe what your company does in a single sentence.

Software Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• To augment our internal development team by adding two experienced QA engineers who could seamlessly integrate into the ongoing project and ensure proper test coverage and quality assurance processes.

SOLUTION

How did you find BetterQA?

Referral

Why did you select BetterQA over others?

• Good value for cost
• Company values aligned

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired two QA specialists from BetterQA to support an ongoing AI-powered music education platform designed to help users improve their guitar-playing skills through detailed performance analysis and personalized feedback. Our internal team already covered development, architecture, and product management, but we were missing QA coverage to ensure the platform's stability and high-quality delivery.

The QA engineers were responsible for:

• Performing manual testing across core user flows: signup/login, learning modules, recording features, and performance feedback pages.
• Identifying edge cases in audio-UI synchronization and validating note accuracy rendering on a 2D visual interface.
• Reporting bugs and suggesting improvements in collaboration with our internal dev team.
• Running regression testing during the final phase before deployment to ensure a smooth release.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was delivered on time with all key features tested, most bugs resolved before launch, and no major issues reported after go-live.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The QA team was well-organized and easy to work with. They joined our agile process and adapted quickly to our workflow. Tasks were completed on time, communication was smooth and they responded promptly to feedback and new priorities.

What was your primary form of communication with BetterQA?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their QA engineers adapted to our team and product context. They were proactive, detail-oriented, and had a strong sense of ownership.

Are there any areas for improvement or something BetterQA could have done differently?

-