BetterQA

BACKGROUND

Please describe your company and position.

I am the VP, Digital Strategy of ITI Digital

Describe what your company does in a single sentence.

ITI Digital develops software solutions for the travel industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Create standard QA procedures
• Write automation scripts for proactive product quality assurance

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• Good value for cost
• Great knowledge presented in early discussions of service proposal

How many teammates from BetterQA were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA has provided ITI Digital with consulting and implementation services for the improved workflow of quality assurance and release of our SaaS features, creating workflows and procedures, and performing daily duties of application testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since contracting with BetterQA, we have accomplished the following:

1. an improved and changed our DevOps workflow to incorporate specific quality assurance steps for product release
2. developed automation scripts to standardize our proactive QA methodology
3. set up a QA environment using TestRail.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with BetterQA and Patricia, who was assigned to our project, has been a delight. They are detailed, committed, and communicate well in every aspect. They consistently find solutions that fit our needs and are willing to go the extra mile in daily assignments.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Knowledge of the operational details of quality assurance and the commitment to our products, ideas, and discussions. We feel they are an extension of our team.

Are there any areas for improvement or something BetterQA could have done differently?

None that I can think.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a consulting software house. We operate from Nairobi, Kenya. Our focus is helping startups and small businesses build technology and solutions around communication and people. We have ten consultants.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterQA?

We had a couple of projects where we needed help building technologies. In particular, we were tasked to create a solution that could act as a project or task management platform to run processes more efficiently.

SOLUTION

What was the scope of their involvement?

Initially, BetterQA came up with an initial description, and we helped them refine it and create a specification document. Then, we went to phase two and did some screen layouts looking at existing systems. We laid out most of the screen flows of the end functionality and some possible alternatives to see where they could be integrated.

The next phase was building the rudimentary coding shell with some core functionalities. Afterward, BetterQA developed the code. The last level concerns the connectivities and APIs, which is where we are right now. The next stages will be introducing AI functionality and looking at data sets.

We’re close to completing our first project. Additionally, we’re beginning another 2–3.

What is the team composition?

We interact on a weekly basis with Camelia (Marketing Analyst) and Tudor (Managing Director). The team is consistently between 4–5 testers who test across different areas and generally give us feedback.

How did you come to work with BetterQA?

BetterQA curated a search for developers, and I responded to one of their requests. We first interacted through that, then worked on ideas and synergized together.

How much have you invested with them?

We’ve spent between €4,000–€5,000 (approximately $4,300–$5,400 USD).

What is the status of this engagement?

We started working with them in June 2023, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve started talking to potential partners that could help us with reselling and potential customers. We’ve done about four demos and talked to one partner. We’ll talk to another 2–3 partners next week. We’re in early discussions, so the main thing that happens at this stage is that the partners ask a few questions on how they could customize the product for their use.

However, we’re still in the development phase, so we still need to go through heavy testing and start looking at what other functionalities we can build.

How did BetterQA perform from a project management standpoint?

BetterQA looks at the processes to make everything more efficient and provide a clear window for the development team and end client. We can see what’s been tested, where it has failed, and what’s being worked on.

Moreover, there’s a lot of documentation within their structure. The communication is quite clear; they meet deadlines and work within budget. Although they’re based in Romania, we’ve been able to find a way for us to work across an expanded market.

Telegram is the most common communication channel; it provides an easy, short, and quick way to talk. We also have a Slack channel that combines the entire team, which allows easy tracking of whatever’s happening. Additionally, we use Trello to track what’s done every day and weekly calls through Google Meet for convenience purposes.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Marco (Software Tester) and another teammate have been quite helpful in testing and giving us guidelines for what we need.

Amalia has a strong background in structuring applications. She’s also a key team member when we start a project and scope it out.

Tudor has been a father figure throughout the project because he’s helped us get the project running. Even when we come through a hiccup, he’s pivotal enough to solve it.

What did you find most impressive about them?

What impresses me the most about BetterQA is their human side. Most of the testing team can work as one even when problems come up. Even if some problems aren’t technical, they come to us and ask how we can solve them. Overall, BetterQA has built our trust and respect; we know they have our back, and we have theirs.

Are there any areas they could improve?

With most new projects, we can’t scope everything when we start, so we’re bound to keep making small additions. An improvement area would be figuring out what is needed since the beginning of the process.

However, I know that might be hard because, in most cases, we can only see some sections after some things have been built.

Do you have any advice for potential customers?

Be very open and explain what you need them to test. Also, give them access to the necessary technology to place it within the environments they need or connect it to the APIs they need to test.

BACKGROUND

Please describe your company and position.

I am the CEO of Lalamove

Describe what your company does in a single sentence.

Lalamove is an on-demand delivery technology company, empowering users all around the world to make delivery fast and reliable.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Establish procedures and instruments for performance testing.
• Test the performance of all ongoing releases of our software.

SOLUTION

How did you find BetterQA?

Clutch Site

Why did you select BetterQA over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

More than 50,000 people use our software globally, and before every version is made available to the public, it must pass extensive load testing. Therefore, BetterQA is hired to handle all performance testing tasks. Our ability to expand and test our product was facilitated by BetterQA's implementation of a cloud-based performance testing platform. 

The BetterQA team found performance bottlenecks by analyzing test results for every release and making ideas for how to improve the speed of our product. They also gave us thorough test findings, which helped us monitor our development and make wise choices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The primary result is that we can now identify and address any performance problems or bottlenecks prior to the introduction of a new version.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA was easily incorporated into our internal team, allowing us to collaborate on the same sprints. They had excellent customer service and timely delivery.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have everything set up, including a load testing platform, knowledgeable performance experts, and training, making them a great one-stop shop for performance testing.

Are there any areas for improvement or something BetterQA could have done differently?

Nothing to mention here.

BACKGROUND

Please describe your company and position.

I am the QA Team Lead of Vulog

Describe what your company does in a single sentence.

Vulog is at the forefront of providing innovative mobility solutions. As part of our commitment to delivering robust and reliable software, my role involves overseeing the quality and performance of our technology platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• API automation testing
• Mobile automation testing
• Web automation testing
• Manual QA

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• Company values aligned
• Other

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA’s team, consisting of five specialists, was integrated into our projects. Their roles were strategically divided to cover all aspects of our QA needs: one resource focused on API automation testing, two on web automation testing, one on mobile automation testing, and another on manual QA.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Test Coverage: Implementation of comprehensive automation testing across APIs, web, and mobile platforms led to an increase in test coverage. This can be quantified by a significant percentage increase in the number of test scenarios covered before and after BetterQA's involvement. 
• Reduction in Bug Escapes: A notable reduction in the number of critical bugs found in production post-release, suggesting an improvement in the early detection and resolution of potential issues. This could be measured by comparing the number of production bugs reported before and after the project commencement. 
• Improved Release Cycles: Accelerated release cycles due to efficient QA processes, resulting in a measurable decrease in the time from development to deployment. This could be represented by a reduced number of days or weeks in the release cycle. 
• Enhanced Software Quality: Improvement in the quality of software can be indicated by a lower defect density, which is the number of defects detected per thousand lines of code or per functional unit. 
• Customer Satisfaction Scores: Improvement in client or user satisfaction, measured through surveys or feedback tools, indicating better software usability, performance, and reliability after BetterQA's involvement. 
• Cost Savings: Reduction in overall project costs associated with bug fixes, especially in the production environment. This can be quantified by comparing the cost of post-release bug fixes before and after the QA interventions. 
• Efficiency in Issue Resolution: Improved efficiency in resolving issues during testing phases, demonstrated by a reduction in the average time taken to resolve defects identified during testing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA's team adapted seamlessly to our workflows and tools, demonstrating great agility and communication skills. They effectively coordinated with our internal teams, ensuring a harmonious and productive collaboration.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

BetterQA’s ability to provide comprehensive, high-quality testing across multiple platforms stands out. Their team’s versatility and adaptability in handling various testing scenarios have been exceptional.

Are there any areas for improvement or something BetterQA could have done differently?

Throughout our partnership, BetterQA has continuously exceeded our expectations, leaving little room for improvement. Their commitment to quality and efficiency is evident in all aspects of their work.

BACKGROUND

Please describe your company and position.

I am the CEO of Eyeware Tech SA

Describe what your company does in a single sentence.

AI-powered eye tracking software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Quality assurance on product development
• Minor help on customer help and FAQs preparation

SOLUTION

How did you find BetterQA?

• Online Search
• Other

Why did you select BetterQA over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from BetterQA were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Eyeware was developing multiple desktop and iOS eye-tracking applications. These applications would require careful testing and validation of the feature sets to ensure it would work as expected, but that it would also be a robust application given the large target systems. BetterQA helped by understanding the applications and their intended purpose and to ensure their reliability by doing careful testing with a wide range of permutations in terms of hardware, operating system and user behavior. 

Given BetterQA got well acquianted with our software, they also provided support on creating a knowledge base which users could refer to when they would have issues with the application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A tangible but not measurable outcome was the test plan. Otherwise, the main measure was the speed in which we became able to close planned tickets, and to find and solve open bugs. We were using Atlassian's Jira for ticket management and the process became quite streamlined. This project became critical for us to deliver a high quality product.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At first, a project manager was involved to oversee the progress. However, the main person we were working with quickly adopted our processes and we were able to continue directly with him, and only needed a brief follow up from the manager on occasion. The deliveries were timely and what was most useful is that this person became almost a team member that was simply delivering on their responsibilities.

What was your primary form of communication with BetterQA?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their talented, motivated, and smart employees who were diligent and committed. That generated trust and motivated us to continue working together for as much as we could.

Are there any areas for improvement or something BetterQA could have done differently?

No. We are grateful with their work and also how they flexibly responded to the dynamic needs from our company.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a Construction Company

Describe what your company does in a single sentence.

We are a construction company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• WE hired BetterQA for their web application testing services.

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• Pricing fit our budget
• Great culture fit

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Having noticed a lot of complains from users over time about the quality of our app, we sought to increase user experience by carrying out different tests to find out what causes the malfunctioning of the app, especially on mobile phones, we decided to contact the manager of BetterQA to carry out said tests and they quickly pulled through. 

Once initial stage of communications and negotiations was concluded, they commenced work immediately and ran different tests to find bugs and other weak points, offered clear and straight-forward solutions and also ran the app on various mobile phones to ensure itwas running smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced increase in number of traffic, downloads and welcomed new clients in a short time after the project completion. We are pleased to know that now, finally we add more value to our clients' web experience, thanks to BetterQA

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have great customer service and communication skills. They always deliver on time and replied quickly. Even though this is our first time using them for our testing services, we look forward to working with them again in the future if the need arises.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have great knowledge about different apps which was evident in the way they handled the project efficiently and professionally.

Are there any areas for improvement or something BetterQA could have done differently?

NO, not really. We have no negative comments.

BACKGROUND

Please describe your company and position.

I am the Chairman and Chief Executive Officer of Cargill

Describe what your company does in a single sentence.

Food and Beverage Manufacturing. Cargill helps the world’s food system work for you.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We engaged BetterQA to address critical challenges in our food and beverage manufacturing processes. Our primary goal was to enhance the overall efficiency of our applications, reduce operational errors, and ensure product quality.

SOLUTION

How did you find BetterQA?

Clutch Site

Why did you select BetterQA over others?

Pricing fit our budget

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA provided a comprehensive solution that covered extensive application testing, performance optimization, and 24/7 application support. Key deliverables included:

• A detailed test strategy
• Automated testing scripts
• A robust incident management system for immediate issue resolution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered tangible results that showcased significant progress and success. Operational errors decreased by 70%, leading to a substantial reduction in production waste and rework. Additionally, our product quality improved, resulting in higher customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was impeccable. They consistently met all project milestones and delivered items on time, ensuring minimal disruptions to our manufacturing operations. Their proactive approach to addressing our needs was commendable, as they swiftly resolved any issues that arose.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set BetterQA apart was their ability to tailor their solutions to our specific manufacturing processes. Their deep understanding of our industry allowed them to create a customized testing framework that improved our applications' reliability and performance.

Are there any areas for improvement or something BetterQA could have done differently?

BetterQA performed exceptionally well. there is no room for improvement. They enhance their reporting capabilities to provide more detailed post-project documentation, aiding in long-term system maintenance and troubleshooting.

BACKGROUND

Please describe your company and position.

I am the Manager

Describe what your company does in a single sentence.

E-commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We hired BetterQA to make a thorough test of our upcoming website
• Also to check the website for bugs and to make it user-friendly

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA first performed a thorough and complete check of the workings of the site prior to its launch to ascertain its quality, performance, functionality and design They tested the UI elements, then they identified and fixed all broken links, all done in a bid to encourage good user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to BetterQA, we were able to minimize the bugs and glitches to the barest minimum. Now, the users enjoy a smooth and efficiently running website with a good user-interface. We are confident this contributed a lot to the high number of second-time visitors We are able to launch an utterly error-free website and at the allotted time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and with high quality. They were interested in our needs and devised various ways to solve our problems.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their mental focus was highly remarkable.

Are there any areas for improvement or something BetterQA could have done differently?

They could find better ways of documentations next time, otherwise, they were very articulated.

BACKGROUND

Please describe your company and position.

I am the CEO of Razorfish

Describe what your company does in a single sentence.

Razorfish is a digital marketing and consulting agency that provides innovative solutions in areas such as digital advertising customer experience, web development, and data analytics to help brands and businesses thrive in the digital age.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We hired BetterQA with a specific goal of improving the overall performance, stability and security of our digital agency's critical applications. our objective was to ensure smooth operation, reduce downtime and make it accessible for our clients.

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA provided an exceptional scope of work to address our application management needs. they conducted a thorough analysis of our existing applications, identified potential bottlenecks and implemented performance optimization strategies. they also performed regular security audits, ensuring our applications were protected against potential threats. The key deliverables included detailed performance reports, security assessment results, and recommendations for application improvement. .

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were highly impressive. thanks to BetterQA efforts, our applications experienced a significant performance boost, resulting in faster loading times and improved responsiveness. their security audits helped us identify any patch potentials vulnerabilities, enhancing our application's resilience against cyber threats.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA project management was exemplary. they delivered all items on time, adhering to the agreed-upon schedules without any delays. whenever we had questions or needed clarifications, they were swift in responding, providing detailed explanations and guidance throughout the support period.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about BetterQA was their proactive approach to application management. they anticipated potential issues before they become major problems, preventing any significant disruptions to our services. their dedication to ensuring our applications ran smoothly demonstrated their commitment to client satisfaction.

Are there any areas for improvement or something BetterQA could have done differently?

They consistently exceeded our expectations, and we were more than satisfied with their support. we highly recommend BetterQA to any agency seeking top-tier application management support.

BACKGROUND

Please describe your company and position.

I am the Director of 360i

Describe what your company does in a single sentence.

360i is a digital marketing agency that provides innovative and data-driven solutions to help brands and businesses connect with their target audience effectively.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We hired BetterQA with the specific goal of ensuring the utmost quality and reliability of our newly developed mobile application for our digital agency. our objective was to identify and address any potentials bugs or issues that could compromise the user experience and impact our agency's reputation.

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA provided an exemplary scope of work to fulfill our testing needs. they conducted comprehensive functional testing, performance testing under various scenarios, security testing to safeguard sensitive client data, compatibility testing across different devices and operating systems, and usability testing to enhance the app's user-friendliness. 

The key deliverables included detailed test reports, highlighting any defects or vulnerabilities discovered during testing, along with actionable recommendations for improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were outstanding. Thanks to BetterQA meticulous testing approach, our application launched with minimal issues, ensuring a seamless user experience for our clients. The app's performance under load surpassed our expectations, providing smooth functionality even during peak usage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA's project management was commendable. they adhered strictly to the agreed-upon timelines, ensuring the testing phase did not cause any delays in our application's launch. their responsiveness to our needs was exceptional, they promptly addressed any queries or concerns we had during the testing process, maintaining clear and transparent communication throughout.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by BetterQA's dedication to delivering high quality results. their attention to detail and thoroughness in testing our application instilled great confidence in their capabilities. Furthermore, their expertise in handling different types of tests, from functional to security, was a significant advantage. it demonstrated their versatility and ability to tackle complex challenges in the app testing domain.

Are there any areas for improvement or something BetterQA could have done differently?

We can confidently say that working with them was a positive and rewarding experience. We highly recommend BetterQA to any business seeking top-tier application testing services.