This review was updated by the James Shelby (CTO, AdviNOW Medical) on May 7, 2020. The original star ratings were: Overall - 5, Quality - 5, Schedule - 4, Cost - 5, NPS - 5. New content is below.
Introduce your business and what you do there.
I’m the CTO at AdviNOW Medical. Our company seeks to automate the doctor visit, especially in urgent care and primary care settings. Our solution allows doctors to collect patient information online. Rather than filling out long questionnaires about their medical history, patients’ information is stored automatically. Our system can be used for in-person and telehealth visits.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Better Quality Assurance?
We had received initial funding and were starting to grow as a business. We needed an independent group to assess the features and functionality of our software to make sure it was high-quality before we began rolling out to our beta customers.
What was the scope of their involvement?
They provided quality assurance services. We leveraged them to do integration and automation testing. This included evaluating our UI and API.
What is the team composition?
Brad (CEO) is my main point of contact, but we’ve used as many as eight resources at a time for our work.
How did you come to work with Better Quality Assurance?
We were referred to them by another independent contractor we’d been working with.
How much have you invested with them?
We invested around $300,000 per year with them.
What is the status of this engagement?
We started working together around December 2017 or January 2018.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They’re one of the best QA vendors I’ve worked with. Whenever they find a bug, they’re extremely thorough in their documentation. They include video documentation to showcase what the problem is, and they explain the root cause of the issue, as well as how to fix it. Their work has been very helpful.
How did Better Quality Assurance perform from a project management standpoint?
Despite the time difference, communication was seamless. They were able to work with me during my workday in Arizona and with our development team based in Russia. We use an internal chat product and JIRA to manage the project. The communication is organized and clear.
What did you find most impressive about them?
Their organization has been able to keep me out of the weeds. They bring suggestions and quality concerns that are beneficial to the advancement of our business.
Are there any areas they could improve?
This isn’t on the Better Quality Assurance team, but it would be nice to have more development services from them. For example, helping us implement automated integration testing.
Do you have any advice for potential customers?
I would highly recommend working with them.