BetterQA

BACKGROUND

Please describe your company and position.

I am the Director of Hudson's bay company

Describe what your company does in a single sentence.

Hudson's bay company is a retail business that operates department stores and e-commerce platforms, offering a wide range of products including clothing, accessories, home goods and beauty products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We hired Better QA to accomplish the specific goals of ensuring the seamless functionality, performance, security and usability of our e-commerce application. our objectives was to provide a flawless experience for our users and minimize any potential issues that may arise during the operation of the application.

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with BetterQA encompassed a comprehensive testing strategy. they conducted thorough functionality testing to ensure all features of the application were working as intended. performance testing was performed to assess the application's response time, scalability, and resource usage under varying workloads.

usability testing was conducted to evaluate the applications friendliness and accessibility. and they give a detailed test plan outlining the testing approach, test cases covering various scenarios, bug reports with clear steps to reproduce the issues, and regular progress updates to keep us informed of the testing status.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes demonstrated significant progress and success. the application's functionality was enhanced, with a considerable reduction in critical issues reported by users. performance testing revealed improved response times and the ability to handle increased user loads without any degradation in performance.

security testing identified and mitigated potential vulnerabilities, ensuring the safety of user data. usability testing provided valuable insights for optimizing the user experience, resulting in increased user satisfaction and engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They exhibited exceptional project management throughout the engagement. they consistently delivered items on time, adhered to project timelines, and effectively communicated any challenges or delays that arose during the testing phase. they are highly responsive to our needs, promptly addressing any concerns or requests for additional testing. their proactive approach and ability to adapt to changing requirements were instrumental in the success of the project.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about BetterQA was their meticulous attention to detail and their thorough testing approach. they make sure they report even the smallest issues, ensuring that our applications was of highest quality. their expertise in application testing was evident in their ability to uncover potential problems and provide actionable recommendations for improvements.

Are there any areas for improvement or something Better QA could have done differently?

Honestly, we couldn't find anything betterQA could have done differently. they consistently exceeded our expectations, delivering exceptional testing services that greatly benefited our e-commerce agency. their professionalism, expertise, and commitment to QA were truly remarkable.

BACKGROUND

Please describe your company and position.

I am the Producer of AnalogFolk

Describe what your company does in a single sentence.

Analogfolk is a creative digital agency that combines innovative technology and strategic thinking to deliver impactful and engaging digital experiences for brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• we hired betterQA to ensure the quality and functionality of our digital agency's applications through comprehensive application testing services. our main goal was to identify and resolve any potential issues or bugs before the applications were launched.

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA provided wide range of application testing services for our digital agency. they conducted thorough functional testing to ensure all features and functionalities were working as intended. they also performed capability testing across different devices and platforms to guarantee a seamless user experiences. 

Additionally, they conducted performance testing to assess the applications response time and stability under various loads. And the key deliverables from BetterQA included detailed test plans, test cases, and test reports. they provided us with comprehensive documentation outlining the identified issues, along with recommendations for resolution. they also collaborated closely with our development team to assist in bug fixing and retesting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to betterQA diligent testing efforts, we were able to launch our applications with confidence. the measurable outcomes demonstrated significant progress and success. 

For instance, the functional testing helped us identify and rectify critical issues that could have caused major disruptions for our users. the capability testing ensured that our applications worked seamlessly across various devices and platforms, enhancing user experiences. the performance testing allowed us to optimize the speed and stability of our applications, resulting in improved customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA project management was exemplary throughout the engagement. they consistently delivered all the test plans, test cases, and test reports on time, allowing us to stay on track with our development timeline. 

moreover, their team was highly responsive to our needs and concerns. they actively listened to our requirements, provided valuable insights, and promptly addressed any issues that arose during the testing process.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of BetterQA is their deep understanding of the intricate nuances of application testing. their team displayed exceptional expertise and attention to detail, ensuring that no stone was left unturned during the testing process. 

They went above and beyond to thoroughly test every aspect of our applications, leaving no room for potential issues to slip through the cracks. their commitment to quality and their dedication to our project made them standout among other testing service providers.

Are there any areas for improvement or something BetterQA could have done differently?

While we had an overwhelming positive experience working with BetterQA. we were extremely satisfied with the services provided by betterQA and would recommend them for any application testing needs.

BACKGROUND

Please describe your company and position.

I am the Project Manager of the company. 

Describe what your company does in a single sentence.

Logistics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We engaged BetterQA with the primary aim of refining our software testing processes.
• We sought to make our operations more efficient, enhance the quality and reliability of our software applications.
• We wanted to ensure a consistent and seamless UX for our customers.

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BettterQA delivered an exhaustive suite of QA testing services personalized to our unique requirements. The scope of their work comprised conducting an in-depth evaluation of our existing software, identifying the bottlenecks and areas for potential improvements, also developing and executing a robust software testing strategy, inclusive of automated, functional, and performance testing measures. They also provided detailed reports and analytics to track testing outcomes, enabling us to improve our software quality and performance continuously.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our partnership with BetterQA led to a significant improvement in our software quality. 
• The defect detection rate in our software apps improved by 30%, leading to enhanced application reliability. 
• The time to resolve identified defects and the number of successful test cases increased by 50% each. 
• Our user feedback reflected a high rise in satisfaction with the application's performance and reliability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA displayed exemplary project management throughout our collaborations. They delivered on time, and they provided swift and effective solutions to any of our problems.

What was your primary form of communication with BetterQA?

Virtual Meeting

What did you find most impressive or unique about this company?

BetterQA proved to be an indispensable partner in our software testing efforts. What impressed us the most was their profound understanding of our logistics industry. They were very willing to adapt their testing methodologies to suit our unique business needs.

Are there any areas for improvement or something BetterQA could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the CEO of a Software Company

Describe what your company does in a single sentence.

saas platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• we enlisted the services of BetterQA to guarantee the quality and performance of our mobile application
• Our aim were to discover and fix any potential technical flaws, enhance the user interface and optimize the app's performance

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• High ratings
• Pricing fits our budget
• Good value for cost

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA was in charge of executing a well-rounded testing strategy for our mobile application. The team engaged in thorough functional testing, usability testing, and compatibility testing across a wide range of devices and operating systems. 

They also undertook regression testing to ensure the app's sustained stability and compatibility with forthcoming updates. Their services also included extensive bug reports, performance evaluations, and suggestions for improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Due to BetterQA's commendable efforts, our mobile application's performance received a significant boost. They successfully pinpointed and rectified crucial issues, leading to increased stability and an enhanced user experience. We witnessed an improvement in user feedback, with a discernible decrease in negative reviews and a rise in positive ratings on app stores.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA's project was excellent. They set clear timelines and adhered to it strictly. They provided deliverables on time and often ahead of schedule. Their communication was seamless, proactive and efficient and if there were ever adjustments required, they were quick to pivot and adjust to our needs. Their dedication to our project helped to provide a quality and reliable product to our end users.

What was your primary form of communication with BetterQA?

• Virtual Meeting

What did you find most impressive or unique about this company?

What we found most impressive about BetterQA is their team spirit and ability to work efficiently under pressure. They were customer focused and highly professional.

Are there any areas for improvement or something BetterQA could have done differently?

None. BetterQA delivers as promised and even exceeds our expectations.

BACKGROUND

Please describe your company and your position there.

I´m CEO of a startup with 6 employees and we deliver a SaaS to through B2B deals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterQA?

We needed someone that could focus on QA work on our platform and also our biggest customer.

SOLUTION

How did you select this vendor and what were the deciding factors?

I started the process with an interview with Tudor and through his communication skill, references and the confidence I gained in how we could do business together we started the process of working together.

Describe the project in detail and walk through the stages of the project.

Tudor presented a QA engineer and we let him start right away in our team. We believe in embedding consultant into our team and that way all communication was directly between the QA engineer and out SW developers.

How many resources from the vendor's team worked with you, and what were their positions?

We have 1 QA engineer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We got a regression suit at our bigest customer and feel confident every time we release a new version to production. We also got support with user manuals and general testing on our plattform when needed. They have done an excellent job and have great QA resources.

How effective was the workflow between your team and theirs?

Very effective, we believe in embedding consultant into our team and that way all communication was directly between the QA engineer and out SW developers.

What did you find most impressive or unique about this company?

The way BetterQA always supported us and the open dialog and trust between our companies.

Are there any areas for improvement or something they could have done differently?

Not really

BACKGROUND

Please describe your company and your position there.

I am the founder of ContextQA. ContextQA is a software test automation platform for end-to-end software testing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterQA?

We worked with BetterQA for the project ContextQA (https://portal.contextqa.com) to test features based on requirements and provide a report on user experience and accessibility.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found BetterQA through a reference from their previous customer. Team's availability, collaborative approach, expertise in exploratory testing, great documentation and reporting capabilities were the deciding factors for us.

Describe the project in detail and walk through the stages of the project.

ContextQA was at an early stage when we started working with BetterQA. We provided user scenarios, high-level documentation, and product videos. The team went through all screens and features and provided a detailed analysis of all issues and performance issues with recordings. They were available to discuss all points over the call as well.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 2 manual testers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Based on feedback provided by BetterQA, we fixed UI issues, improved UX, created better documentation and videos explaining the product, and improved the performance of the product.

How effective was the workflow between your team and theirs?

BetterQA team members were on-time for delivering work. We had to make an important release by end of the year 2022 and BetterQA team members were able to complete testing and provide report to us.

What did you find most impressive or unique about this company?

Clear communication and a collaborative approach stood out well while working with BetterQA. It seemed like they are owning a product and provided very constructive feedback.

Are there any areas for improvement or something they could have done differently?

I hope they also get into other types of testing such as load testing and web app security testing.

BACKGROUND

Please describe your company and your position there.

I'm the Director of QA for Owlet Inc. We make IoT wellness and medical devices for infants and children. My team of nearly 20 people tests the entire software pipeline for our wellness & medical devices. Our test team is remote, spread across North America, and supports a large multi-disciplinary engineering team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterQA?

We reached out to Better QA to help support testing of our mobile applications in the EU region, where we have a data center and backend that is separate from our North American region. We needed support in the local markets as our products rolled out across Europe, and additional support with localized i18n languages.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed a vendor located in the EU with experience in IoT devices, mobile application testing, and who could be a little flexible on the hours (to at least attend some meetings with the NA team). Cost was also a factor. We reached out to a number of firms through Clutch, and I felt like I had the most rapport with Better QA.

Describe the project in detail and walk through the stages of the project.

Their team was initially only supposed to work on localization of languages and ensuring that data passing through our EU data centers was working properly. However, it became clear that they were capable of so much more than that, and they took on much more responsibility working alongside the teams in North America.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 2 manual testers supporting our mobile apps, firmware, and hardware device testing. They reported to the manager of our manual test team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The team from Better QA were really really good testers, both of them took on way more responsibility than initially projected, and made major contributions to the overall test efforts supported by the NA team. They worked with relative autonomy, managed their efforts well, and reported excellent bugs to the software team.

How effective was the workflow between your team and theirs?

When dealing with teams in different timezones, it can be tricky to manage that effectively, but the team from Better QA was a pleasure to work with on every level. They never missed any deadlines, and always delivered extremely high quality work. The NA team will miss working with them, and their extreme work ethic.

What did you find most impressive or unique about this company?

For the price, they really can't be beat. Out of all the companies I spoke with in the EU, I really liked their startup vibes and the guys that we were worked with were very skilled. Plus they're located in Romania (Transylvania), so it's possible they've got some vampire blood in their veins! Maybe that's why they were so awesome to work with ;)

Are there any areas for improvement or something they could have done differently?

No idea how they could have done a better job for us, my biggest complaint was that we had to stop working together for budget reasons. Had we not faced budget reductions, the partnership would have surely continued indefinitely.

BACKGROUND

Please describe your company and your position there.

Avilabs, L.L.C, is an IT development company. We develop E-commerces and Fintech apps for emergent countries I am the general manager of Avilabs. L.L.C.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterQA, and what were your goals?

We created an E- Commerce app called tranki.app, and of course we needed QA to be sure we were realeasing a top quality product for our users. We contacted Better QA because they gave us the best feeling, and I must say we have no regrets. I will hire them again no questions asked and recommend them to any one who wishes a perfect QA experience.

SOLUTION

How did you select BetterQA and what were the deciding factors?

After a long chase for QA engineers we found and contacted Better QA because they gave us the best feeling, and I must say we have no regrets. They did the best job we could hope for, and they were extremely professional.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We developed ourt product and after that we needed QA experts to asses our work, so we began to search, and after a long time trying to find the best fit for uor project, we found BetterQA and his manager Tudor, he was really kind a professional, he took us through all the details, and gave us a very transparent report of requirements needed for our project. In the end we finished our project with the best quality thanks to Better QA. The techologies used were: React, Kubernetes, Docker.

How many people from the vendor's team worked with you, and what were their positions?

actually 3. The manager, and 2 QA engineers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

our app ended up being Bug Free, and ran really smoothly, they met our expectations above all! Thanks Better QA

Describe their project management style, including communication tools and timelines.

We had daily stand ups, and we used Slack to comunicate with the company and its engineers.

What did you find most impressive or unique about this company?

the speed and quality that they work with, but above all their professionalism.

Are there any areas for improvement or something they could have done differently?

None, for me everything was silk smooth from the first day.

BACKGROUND

Please describe your company and your position there.

We are Digital Marekting Agency helping our international clients design their touch point interactions with consumers, partners, and other stakeholders. I am running the project management team,

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterQA, and what were your goals?

In several of our enterprise grade projects, we needed help in QA and project management. Bettwer QA is classically a QA engineering company. They helped us in the past by integrating their specialists in our team. For this group of projects thoug, they helped us both with QA engineers and with project managers.

SOLUTION

How did you select BetterQA and what were the deciding factors?

The partnership with Better QA is very rewarding, because it is fun to work with their highly qualified folk and it was never an issue in anyway to align the framework around our joint work. Thus, they are our preferred partner for outsourcing QA and PM.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are building Drupal Websites on a proprietary distribution for our client, PHP based, and with a high number of integrations of third party services. In the other projects we are building an Umbraco based platform, combining CMS with a Learning Management System.

How many people from the vendor's team worked with you, and what were their positions?

Three: QA Enginner and PM

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Even though we work in highly complex infrastructure and stakehodler ecosystems, the external colleagues from Better QA had no problems fitting right in and finding a good orientation.

Thus, their projects are running in time and budget and we develop together new best practices for handling complex situations.

Describe their project management style, including communication tools and timelines.

The colleagues from Better QA seamlessly integrated within our ecosystem. We're using an own framework and following the concept of minimum business increments in one of the projects. In the other ones we are follwoing SCRUM.

We communicate with JIRA and MS Teams and work with a bunch of agile ceremonies.

What did you find most impressive or unique about this company?

Their ability to go the extra mile to fit the situation and turn it around into success is impressive.

Are there any areas for improvement or something they could have done differently?

not that we can see them.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of IBV, a software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterQA?

In 2016, we developed an online whiteboard. Recently, we redesigned the UI and relaunch the product. As we began development, we brought on BetterQA to test the frontend.

SOLUTION

What was the scope of their involvement?

They helped us test our online whiteboard app. It’s a real-time collaboration whiteboard where people can connect from all over the world to the same board and work together. Their goal was to provide a solution with fewer bugs.

They test the developers’ work and track the bugs on different platforms and browsers. Then they report them on our Azure DevOps system using videos and explanations.

What is the team composition?

I worked a lot with two people.

How did you come to work with BetterQA?

They reached out to us by either LinkedIn or email and offered us two days of free testing. They invested some time on our project and provided valuable feedback. We thought it would be a good choice to go with them.

How much have you invested with them?

We spent €50,000-100,000 (approximately $60,000–$120,000 USD).

What is the status of this engagement?

We started working together in April 2020 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve done a great job, and now the product is rolling. They’ve been able to look into the code and give our developers advanced feedback.

How did BetterQA perform from a project management standpoint?

We use Azure DevOps for project management and bug tracking. Communication is mostly done via Microsoft Teams.

What did you find most impressive about them?

They are very professional and know what they’re doing. They have a holistic testing approach and are good at finding bugs. On top of that, they are very polite. They’ve become a part of our team.

Are there any areas they could improve?

They do not have any areas to improve. If they continue as they are, they will be a successful company and get a lot more customers.

Do you have any advice for potential customers?

It speeds their process up if you have a tracking system in place. You should prepare a clear test scenario and tell them the main use cases and where the focus should be.