BetterQA

BACKGROUND

Please describe your company and your position there.

I’m the founder of Jirunsoft. We offer software development services, and we worked with BetterQA on a medical healthcare project, on an app which provides VoiP and text messaging features.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterQA?

Our company hired BetterQA for Service Booking Application that provides the web/app interface for the medical services industry plan.

What were your goals for this project?

The goal with systems design is to comprise the following items.

• Allow practitioners (=service provider) to create a business account for a single or multiple practitioners and then manager that account to add/remove practitioners from a single source as needed
• Allow practitioners a method to enter their availability into the system by way of a calendar so that users can see their availability to book an appointment
• Provide for a method that users can pay for services and practitioners can be paid for their services rendered while taking our cut of the service fee simultaneously
• Practitioners will need a method to receive their payments in a timely manner, no more than same week so this element needs some input from the industry side.
• Allow for manual or geolocation systems to help select current or future physical locations
• Integrate a rating system into the app for practitioners
• Display business details of the practitioners for users making selections
• Provide our calendar as an integrated component in the entire system

SOLUTION

How did you select this vendor?

BetterQA seemed to have a good understanding of our needs and presented ideas on how to tackle the project which convinced us.

Describe the project and the services they provided in detail.

We worked together on a text messaging and VoIP mobile solution which is being used in healthcare. They provided system testing of the entire product, wrote manual and automated test cases and also reviewed the requirements of the product.

What was the team composition?

We worked with for people software testers. There’s one person who is available to review any work anyone is doing.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’re very happy with the all the critical bugs they have found on our system. Their quote was very competitive—we were told by their competitors that paying a cheap price would mean having to pay twice. We were expecting the worst, but we got the best.

How was project management arranged and how effective was it?

They were super responsive to any of our questions or requests. They were always very transparent when it came to the timeline and we had no delays from their side. Any problems were because we added things and had more iterations. When we signed the contract, we set up sprints.

Each sprint corresponded to a key area and we had a very clear checklist that we went through. There were on time when testing on all of those milestones. Having the checklist was very helpful because it gave us an objective way of judging whether or not goals were achieved.

What did you find most impressive about this company?

I really appreciated that they took initiative with the project. They really understood what we wanted our project to do, and came up with suggestions for new features as well. They also told us exactly what was achievable and the deadlines. It was very transparent and honest, which is something I really appreciated.

Are there any areas for improvement?

I would have liked them to pursue further their suggestions to the product owner, as some of the decisions made by the owner were not on par with the general guidelines but they didn't want to override the decisions taken so we had to argue on these decisions ourselves.

BACKGROUND

Please describe your company and your position there.

I'm the CTO of CodexWorks Technologies, a software development company in Cluj-Napoca, Romania. Our main focus is on web development and custom software development for the Logistics and eCommerce sectors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterQA?

For a couple years, we played with the idea of developing our own product, and we finally kick-started the project in the early months of 2020. Being a relatively small company, we never had dedicated QA and because of the worldwide health and economic situation, we weren't in any position to hire new people. We wanted to address this shortcoming early on, by collaborating with outside QA profesionalls.

What were your goals for this project?

The project had to cater to the business requirements of the Logistics sector, uniting a tailored ERP with eCommerce/auction-house style services. It had to be web based encompassing several applications into one responsive UI, with separate views for clients with different economic activities. The application is written in python with JS-based frontend and UI.

SOLUTION

How did you select this vendor?

We started looking for QA freelancers initially remote, on the usual freelancing websites, but the main hurdle we encountered was that our project was too early in development (actually only in design phase) for remote QA work. We then changed our requirements to QA consulting and shifted our search towards companies that are more local. We finally found BetterQA through our professional circle. We got convinced by their expertise on the matter, their openness to work with us to continuously define and improve the testing requirements, the location and price.

Describe the project and the services they provided in detail.

BetterQA was responsible for the QA part of the project. Specifically, they were initially tasked with consulting us on the different QA aspects that needed to be taken into consideration. We provided them with access to our project, the materials that we had so far (initial documentation, presentation, mock-up, demo) and we started working together on designing a QA system to support the ongoing development of the project. After the design phase is finished, they will continue with specific QA services like different kinds of testing features (unit, integration, black-box, stress-testing, etc.).

What was the team composition?

The team was formed by two people from their side. A senior QA consultant with which we worked on designing the test system and guided us all the way, this person being involved more at the start of the project, with less involvement afterwards. The second resource was a QA engineer tasked with implementing the test system.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This approach allowed us to bring experienced QA resources in our team, in a manageable way, regarding cost and time investment. The most important impact it brought was the consultancy and guidance in designing this feature, despite the very early stages of the project. It also allowed us to tackle the problem of quality and testing early on.

How was project management arranged and how effective was it?

The kick-start of the collaboration has been slow initially, mostly because of the lock-down, everyone having to work from home, and because the project being in its early stages, many things could potentially change. As a solution, we increased the communication with the team members, even several times a day, and concentrated heavily on video meetings, through Skype, Zoom, but also chat via Slack.

What did you find most impressive about this company?

What we appreciated most about them was their openness to contribute to the direction of the project. They weren't hampered by the lack of materials or documentation, and they were proactive in defining with us the goals and tasks of this module.

Are there any areas for improvement?

The only thing I would have improved in our collaboration so far is out of their or our control, i.e. to work with them in person as well. I would love, after the lock-down restrictions are lifted, to be able to work with them under the same roof, for a while, to further strengthen our collaboration, especially since we are both in Cluj-Napoca, and get along well.

BACKGROUND

Please describe your company and your position there.

I am CEO of a web development company that has 150+ Sr Engineers at the time of writing. We provide software development services to multiple startups and well established businesses

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Better Quality Assurance?

We involved Better Quality Assurance on numerous projects to QA complex solutions, one of which was complex medical system involving AI and NLP technologies

What were your goals for this project?

We wanted to ensure that software that our engineers deliver is defect free and also minimise side-effects during the frequent pushes to production

SOLUTION

How did you select this vendor?

A customer recommended me them as a reference, I found Tudor Brad, their CTO to be very results-driven person and he gets his team deliver the goods!

Describe the project in detail.

The solution is complex web app that runs on custom hardware platform, integrate with multiple devices and has heavy AI and ML component.

What was the team composition?

35 developers from my team and 5 QA engineers from Better Quality Assurance.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project has been deployed live in 5 customer locations with ongoing operation for few months by now without any serious issues or defects found by the users. During monthly sprint Better Quality Assurance was putting long hours to meet deadline and has always been there for us

How effective was the workflow between your team and theirs?

We used direct communication between my engineers and Better Quality Assurance engineers which helped ensure smooth communication, also they use professional PM tools to help manage the project and organise test cases

What did you find most impressive about this company?

Ability to delivery top-notch test cases for not very detailed specs, their dedication and readiness to put in long hours when needed. They have great minds and they put them to work

Are there any areas for improvement?

I can not think of any having worked with 10-15 different QA vendors we settle on Better Quality Assurance

BACKGROUND

Please describe your company and your position there.

My company is an outsourcing one, using the latest .Net, Java, React, Python, Kotlin, SQL technologies. As the CEO of the company, I try to bring on board fun and interesting projects, that have a useful beneficial effect for society

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Better Quality Assurance?

For testing an in house built project that consisted of both hardware and software components, integrating vehicles ECM information to cloud.

What were your goals for this project?

To achieve a very high quality and the high demands of the automotive sector.

SOLUTION

How did you select this vendor?

By searching the market for the best, professional and also in the budget, company that could accomplish my testing requirements.

Describe the project in detail.

The project consists of the integration between any vehicle fitted with an OBD2 port and a cloud based server that will process data from the ECM and if required adjust/ add/ program different parameters in the on board computer.

What was the team composition?

1 frontend, 2 backend, 1 automotive engineer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our further collaboration with automotive producers.

How effective was the workflow between your team and theirs?

Very good.

What did you find most impressive about this company?

The quality. Working with them proved to be a very smooth collaboration.

Are there any areas for improvement?

Not in my opinion.

BACKGROUND

Introduce your business and what you do there.

I’m the head of integration for AdviNow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Better Quality Assurance?

Better Quality Assurance is our QA partner. 

SOLUTION

What was the scope of their involvement?

We create products that automate patient visits to clinics. The product involves hardware and software components—including a web application for doctors, a kiosk, and electronic health record (EHR) integration—that are all cloud-hosted. Better Quality Assurance verifies the software pieces, which is predominantly the web app. They access the platform or site and then write bug reports in Jira.

What is the team composition?

We work with two people who have access to our systems and products.

What is the status of this engagement?

The collaboration started two and a half years ago and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have a positive impression of Better Quality Assurance. They’re proactive and catch bugs in a third of our associated tasks. We had considered going with a cheaper provider, but after considering a few alternatives, we’ve stuck with Better Quality Assurance.

How did Better Quality Assurance perform from a project management standpoint?

I communicate directly with Better Quality Assurance’s team. Their owner is up-to-date on what we do and always available. We keep in touch over text chat, voice chat, and Jira. 

What did you find most impressive about them?

Better Quality Assurance is highly competent. They’re up-to-date on the latest technologies and fit into our organization nicely. We haven’t run into any communication issues—they correspond fluently in verbal and written English, and they are highly available. 

Are there any areas they could improve?

I can’t think of much. Better Quality Assurance has had both good and not-as-good people in the past, but the not-so-good ones have been weeded out. Better Quality Assurance runs a tight organization.

Any advice for potential customers?

With any offshore QA company, you have to communicate more than you would for a local company. That hasn’t been an issue 4 out of 5 times with Better Quality Assurance, however. our time zone differences, we work with their team in the mornings until noon. One benefit we see is that if we submit work for them to do at the end of the day, they’ll work over our night and we’ll find it done by the next morning.

UPDATED REVIEW

This review was updated by the James Shelby (CTO, AdviNOW Medical) on May 7, 2020. The original star ratings were: Overall - 5, Quality - 5, Schedule - 4, Cost - 5, NPS - 5. New content is below. 

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at AdviNOW Medical. Our company seeks to automate the doctor visit, especially in urgent care and primary care settings. Our solution allows doctors to collect patient information online. Rather than filling out long questionnaires about their medical history, patients’ information is stored automatically. Our system can be used for in-person and telehealth visits. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Better Quality Assurance?

We had received initial funding and were starting to grow as a business. We needed an independent group to assess the features and functionality of our software to make sure it was high-quality before we began rolling out to our beta customers.

SOLUTION

What was the scope of their involvement?

They provided quality assurance services. We leveraged them to do integration and automation testing. This included evaluating our UI and API. 

What is the team composition? 

Brad (CEO) is my main point of contact, but we’ve used as many as eight resources at a time for our work. 

How did you come to work with Better Quality Assurance?

We were referred to them by another independent contractor we’d been working with. 

How much have you invested with them?

We invested around $300,000 per year with them.

What is the status of this engagement?

We started working together around December 2017 or January 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re one of the best QA vendors I’ve worked with. Whenever they find a bug, they’re extremely thorough in their documentation. They include video documentation to showcase what the problem is, and they explain the root cause of the issue, as well as how to fix it. Their work has been very helpful. 

How did Better Quality Assurance perform from a project management standpoint?

Despite the time difference, communication was seamless. They were able to work with me during my workday in Arizona and with our development team based in Russia. We use an internal chat product and JIRA to manage the project. The communication is organized and clear. 

What did you find most impressive about them?

Their organization has been able to keep me out of the weeds. They bring suggestions and quality concerns that are beneficial to the advancement of our business. 

Are there any areas they could improve?

This isn’t on the Better Quality Assurance team, but it would be nice to have more development services from them. For example, helping us implement automated integration testing. 

Do you have any advice for potential customers?

I would highly recommend working with them. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Orbis Innovation SRL, an IT company. We provide full-service AI and robotic process automation (RPA) solutions, automating manual, repetitive, and mundane business tasks to improve efficiency and productivity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterQA?

We needed help testing our automation workflows.

SOLUTION

What was the scope of their involvement?

BetterQA ran user acceptance testing on our UiPath workflows before go-live for an invoice processing, one data entry workflow, and reconciliation between systems. They documented defects clearly so our developers could fix them quickly, and they validated the fixes before sign-off.

What is the team composition?

We worked with 2–5 teammates from BetterQA.

How did you come to work with BetterQA?

We met at networking meetings.

What is the status of this engagement?

We worked together from July 2026–August 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We successfully deployed without bugs. BetterQA identified 20–30 defects.

How did BetterQA perform from a project management standpoint?

They were a very professional team. Everything was delivered accordingly.

What did you find most impressive about them?

They understood the business processes very well.

Are there any areas they could improve?

No, there weren’t any.

BACKGROUND

Please describe your company and position.

I am the Project Manager of a digital marketing agency

Describe what your company does in a single sentence.

We are a full service digital marketing agency helping brands grow through performance marketing, creative design, web development, social media, and data driven strategies. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We needed ongoing support around the stability and day-to-day quality of our marketing application, particularly when issues appeared after updates.

SOLUTION

How did you find BetterQA?

Clutch Site

Why did you select BetterQA over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA supported application related issues, investigated reported problems, helped validate fixes, and assisted with maintaining the expected functionality of important platform workflows. Deliverables included issue findings, validation results, and recommendations for areas requiring attention. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Having an external team involved helped us respond to application issues more systematically and verify fixes before considering them resolved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were responsive when issues were raised and generally worked according to the priorities we provided. Their communication made it easier to keep track of outstanding application concerns.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were able to understand an issue from both the technical and user side, which made their support more useful than simply reporting that something was not working.

Are there any areas for improvement or something BetterQA could have done differently?

Nothing comes to my mind.

BACKGROUND

Please describe your company and position.

I am the Area Sales Manager of a retail company

Describe what your company does in a single sentence.

We are a Romanian supplier of high tech laboratory instruments and equipment for research, diagnostics, and general laboratory applications. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We needed an outside team to validate a retail application after several updates and make sure existing features continued to behave as expected.

SOLUTION

How did you find BetterQA?

Clutch Site

Why did you select BetterQA over others?

• High ratings
• Good value for cost

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA tested key application functions, checked existing workflows after changes, and investigated reported issues. The deliverables included defect documentation, test observations, and feedback on areas that required correction or further validation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The testing gave our development team a clearer list of issues to resolve and helped us verify that corrected functions were working properly before moving ahead.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept the work structured and communicated when something required clarification. Their responses to questions were generally practical and focused on the actual application behavior.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

BetterQA did not limit the testing to the obvious paths. They explored different ways users could interact with the application, which exposed issues we had not considered.

Are there any areas for improvement or something BetterQA could have done differently?

Some test discussions could have been shortened with earlier clarification of requirements, but this did not have a major effect on the final work.

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of an electrical equipment distributor

Describe what your company does in a single sentence.

We are a Romanian company specializing in the distribution of Siemens electrical equipment, industrial automation products, and related technical services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Our main objective was to make sure the retail application worked reliably across important customer journeys and that updates did not introduce new functional problems.

SOLUTION

How did you find BetterQA?

• Online Search
• Clutch Site

Why did you select BetterQA over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from BetterQA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope covered application functionality, customer facing workflows, regression testing, and defect identification. BetterQA provided documented test results with clear descriptions of issues and information that our developers could use to reproduce them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to address several issues before release and reduce the number of unresolved problems moving into the next development cycle.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was handled in an organized way, with testing activities aligned with our development schedule. They were responsive when we needed additional scenarios checked.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to smaller functional issues stood out. Some problems looked minor at first but could have created frustration for customers if left unresolved.

Are there any areas for improvement or something BetterQA could have done differently?

We would have benefited from having some testing feedback earlier during a few stages of the project, although the overall process worked well.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of a creative marketing agency

Describe what your company does in a single sentence.

We are a creative marketing agency specializing in social media, marketing, and sales strategies that help businesses grow through personalized and results driven solutions. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We wanted an independent QA team to test our marketing platform and identify functional issues before they affected campaign workflows and user activity.

SOLUTION

How did you find BetterQA?

Clutch Site

Why did you select BetterQA over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA handled application testing across the main platform workflows, including user actions, campaign related functions, forms, and regression checks. The main deliverables were test findings, documented defects, reproduction steps, and feedback on areas requiring attention. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The testing helped us identify defects that had not been caught internally and resolve them before the affected functionality reached a wider group of users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was straightforward, and the testing work stayed organized around our requirements. When we raised questions about particular scenarios, the team followed up with the relevant details.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

They looked at the platform from an independent user's perspective instead of assuming that existing functionality was working simply because it had passed internal checks.

Are there any areas for improvement or something BetterQA could have done differently?

None, all good.