BetterQA

BACKGROUND

Please describe your company and position.

I am the CEO of INTENSEC

Describe what your company does in a single sentence.

Tailored consultancy services, research and development for your defense and security projects

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish? 4

• Deliver High-Quality Software That Users Trust

SOLUTION

How did you find BetterQA?

• Referral

Why did you select BetterQA over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

 How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Test Planning & Strategy Conduct requirement analysis to identify functional and non-functional testing needs. Define test objectives, success metrics, and acceptance criteria. Develop a comprehensive QA strategy, covering manual, automated, performance, and security testing. Align testing approach with your release cycles (Agile/Scrum or Waterfall). 2. Test Case Design & Automation Create detailed, traceable test cases based on business requirements, user stories, and technical specifications. Develop automated test scripts for repetitive tasks (regression, smoke, API testing) to increase efficiency and reduce manual errors. Maintain a living test suite updated as features evolve.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Defect Detection & Resolution % of defects caught pre-release vs. post-release (e.g., 90% of critical issues identified before going live). Defect density reduction: Fewer bugs per 1,000 lines of code or per feature. Mean Time to Resolution (MTTR): Faster turnaround from defect logging to fix confirmation. 2. Product Reliability Crash-free sessions: Percentage increase in sessions without errors/crashes (tracked via monitoring tools). Reduction in production incidents: Fewer Sev1/Sev2 escalations after deployment. Improved uptime: Measured via SLA/monitoring (e.g., 99.9% availability). 3. User Experience & Trust Decrease in user-reported bugs: Fewer support tickets and complaints after release. Increased customer satisfaction (CSAT/NPS): Higher ratings in surveys or app store reviews. Accessibility compliance achieved (e.g., WCAG 2.1 AA conformance)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. Integration with Client Workflow They embed themselves into the client’s Agile/Scrum or hybrid workflow. QA engineers participate in daily standups, sprint planning, and retrospectives, ensuring alignment with development priorities. They use industry-standard tools like Jira, TestRail, Azure DevOps, and Confluence for transparent tracking and documentation. 2. Delivery Discipline On-time delivery of test cases, reports, and defect triage was a consistent client highlight. Test execution cycles (smoke, regression, performance) were delivered in line with sprint/release schedules. Clients reported that BetterQA often helped accelerate releases by catching issues early, reducing last-minute blockers. 3. Communication & Responsiveness Highly responsive to changing requirements — they adapted testing scope quickly when features evolved mid-sprint. Provided clear, actionable defect reports (with screenshots, logs, video evidence) so developers could resolve issues faster. Maintained open communication channels (Slack, Teams, email) and were praised for fast turnaround on urgent issues. 4. Flexibility & Scalability Able to scale the QA team up or down depending on release intensity. Supported both long-term product QA and short-term, high-pressure release cycles.

What was your primary form of communication with BetterQA?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

}Pure QA Focus (No Development Conflicts) Unlike many outsourcing firms that mix dev + QA, BetterQA is 100% dedicated to software testing. This guarantees unbiased, objective results — they aren’t “grading their own homework.” 2. Deep, End-to-End Testing Expertise They cover all layers of QA: functional, usability, accessibility, performance, security, API, mobile, IoT, and more. Clients appreciated how they could handle both manual and automated testing at a high level, reducing the need for multiple vendors. 3. Proactive & Consultative Approach Not just “task takers.” They actively suggest process improvements, flag risks early, and improve QA pipelines. Many reviews highlight how they introduced new tools, frameworks, and automation strategies that improved efficiency beyond expectations. 4. Communication & Responsiveness Extremely responsive and transparent in communication (Slack, Jira, daily standups). Clients emphasized how quickly they adapted when requirements changed mid-project. 5. Strong Integration with Client Teams They don’t work in isolation — instead, they embed into Agile/Scrum ceremonies (sprint planning, retrospectives, backlog grooming). This made them feel like a true extension of the client’s in-house team. 6. High ROI from QA Investment Faster regression cycles through automation (cut from days → hours). Major reductions in defect leakage into production. Improved release confidence = smoother launches with fewer customer issues.

Are there any areas for improvement or something BetterQA could have done differently?

While they integrate seamlessly with teams, ramping up larger QA teams on short notice can sometimes be a bottleneck.

BACKGROUND

Please describe your company and position.

I am the CEO of Brain Source SRL

Describe what your company does in a single sentence.

Recruitment Service Provider.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Software Testing

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BetterQA were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Test Plan & Strategy Creation: They worked with our product manager to understand the requirements and develop a detailed testing strategy.

Functional & Regression Testing: Ensuring all new features worked as specified and that their implementation didn't break existing functionalities in our platform.

Cross-Browser & Cross-Device Compatibility Testing: They tested the new tools on a wide matrix of browsers (Chrome, Firefox, Safari, Edge) and devices (desktop, tablet, mobile) to ensure a consistent experience for all users.

Bug Reporting & Triage: They managed all bug reporting, providing clear, detailed reports with screenshots, video recordings, and steps to reproduce, which was invaluable for our developers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Defect Detection: They identified and documented over 50 bugs pre-launch, including 15 critical/high-priority issues that would have severely impacted our product.

Near-Zero Defect Escape Rate: We observed fewer than 3 minor bugs reported by customers in the first 30 days post-launch, demonstrating exceptional quality.

Reduced Support Burden: We experienced a 90% reduction in bug-related support tickets compared to previous major releases.

Developer Efficiency: Their detailed bug reports reduced our developers' time on bug reproduction by an estimated 40%.

On-Time Delivery: The project completed 100% on schedule, with no delays due to quality issues.

Enhanced User Adoption: The high quality contributed to exceeding our new feature adoption targets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained absolute reliability in delivering items on time, every time. There were no missed deadlines or delays attributed to their work, which was crucial for our tightly scheduled launch.

Their responsiveness to our needs was equally impressive. They integrated seamlessly with our internal team and communication tools (Slack, Jira), providing real-time updates and addressing any questions or concerns immediately. 

When our requirements evolved slightly or new edge cases emerged, they were highly flexible and proactive, adapting their testing strategy without hesitation. 

They didn't just respond; they anticipated, often identifying potential issues or offering valuable suggestions before we even thought to ask. 

It felt like a we were the same team working in unison for years.

What was your primary form of communication with BetterQA?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The entire experience was flawless, frictionless, and cheaper than expected. We thought this is a high-end and extremely expensive service. 

Are there any areas for improvement or something BetterQA could have done differently?

Honestly, it's challenging to pinpoint significant areas for improvement given their consistently high performance and professionalism.

If I were to suggest one minor enhancement, it would be around the initial client onboarding process for technical access. While their team was incredibly helpful and guided us through it, a slightly more streamlined or automated checklist for setting up access to various staging environments and specific tools (like our Jira instance, specific test accounts, etc.) could potentially shave off a few hours at the very start of the engagement.

However, it's important to stress that this was a very minor point. Their proactive communication ensured any access issues were resolved within a few hours, and it did not impact our project timeline or the quality of their work in any way. 

BACKGROUND

Please describe your company and position.

I am the CTO of Airtm

Describe what your company does in a single sentence.

Cross-border payments

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Penetration Testing and Security Audit

SOLUTION

How did you find BetterQA?

cold email

Why did you select BetterQA over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Perform a full security audit including penetration testing of our Enterprise application. Work with our internal team to address (and close) issues related to cybersecurity and retest to have a fully secure platform. Finally provide a report of issues and their resolution and a certificate of completion so that we can show partners and customers that we've been 3rd party audited and tested.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We went back and fourth in real time with the various cyber concerns that came up via Slack. This type of dynamic working relationship is a huge plus. It's great to be able to address issues in realtime. Finally the retest and report were very useful. The success of the project was marked by the certificate of completion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fantastic project management. I never felt like I had to drive the project, it felt like it was being driven and they even worked around our schedule which was incredbily accomodating. Items were always delievered in a timely manner. Response was perfect. We will be using them for all our cyber security needs moving forward.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

Just consistant good service. 

Are there any areas for improvement or something BetterQA could have done differently?

Not really. I'm thankful they accommodated our schedule, which was shifting quite a bit.

BACKGROUND

Please describe your company and position.

 I am the Senior Deep Learning Engineer of a media company 

Describe what your company does in a single sentence.

Sports broadcasts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• The goal was to catch high-priority issues early in the development cycle to prevent costly post-release fixes.
• Focused on ensuring consistent behavior across different environments and reducing crash rates.
• Aimed to implement a structured and scalable testing process that fits into the existing development pipeline.

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:
The project focused on testing and validating an AI-powered sports broadcast solution involving media streaming and computer vision technologies. The QA scope covered multiple components including real-time video analysis, streaming stability, object detection accuracy, and UI performance.

Key Deliverables:

Test Plans and Test Cases:
Comprehensive test documentation was created covering core functionalities such as video streaming reliability, real-time AI inference accuracy, and UI responsiveness across devices.
Manual and Automated Testing:
Performed both manual exploratory testing and scripted automation to validate live stream playback, buffering, resolution scaling, and CV model outputs (e.g., object detection and tracking results).
Bug Reports and Regression Cycles:
Detailed bug reports with reproduction steps and severity levels were delivered regularly, followed by regression testing after each release to ensure fixes held and didn’t introduce new issues.
Cross-Platform Testing:
Verified functionality and performance on various browsers and platforms (web, mobile) under different network conditions, simulating real-world user scenarios.
Final QA Report:
A final quality assessment report was delivered, summarizing the testing process, key findings, and readiness for production deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:

• Fewer bugs in production
  The number of issues found after release was significantly reduced, showing improved product quality.
• Better performance and stability
  The system became more reliable, with smoother streaming and fewer crashes or slowdowns.
• Improved user experience
  The overall usability of the platform was enhanced thanks to thorough testing and feedback.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was smooth and reliable. Deliverables were consistently completed on time, and communication was clear throughout the process. They were responsive to our needs, quick to adjust based on feedback, and proactive in identifying potential issues before they became problems.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to quickly understand our complex product and industry stood out. They adapted fast, communicated clearly, and consistently delivered high-quality results that supported our goals.

Are there any areas for improvement or something BetterQA could have done differently?

BetterQA consistently demonstrated strong communication and responsiveness throughout the project. Their thorough approach and attention to detail ensure smooth progress and high-quality outcomes.

BACKGROUND

Please describe your company and position.

I am the PM of HERE

Describe what your company does in a single sentence.

Here Technologies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Develop and implement automation scripts to standardize our QA methodology
• Increasing test coverage and reducing bug escapes through web automation testing.
• Enhance software quality by providing high-quality testing across multiple platforms with seamless integration into workflows.

SOLUTION

How did you find BetterQA?

• Online Search
• Referral
• Clutch Site

Why did you select BetterQA over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Other

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA was hired to design and implement a test automation solution for our SaaS platform, focusing on web testing to improve QA efficiency and coverage. Their scope included developing a scalable automation framework integrated with our CI/CD pipeline, creating over 100 modular test scripts for functional, regression, and integration testing of critical web workflows, and executing tests across multiple browsers and environments like staging. They ensured cross-platform compatibility, validated front-end functionality, and provided detailed execution reports and dashboards integrated with tools like Jira or TestRail. Additionally, BetterQA delivered comprehensive documentation and training to enable our team to maintain and extend the automation suite, ensuring long-term self-sufficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The BetterQA test automation project for our SaaS platform yielded measurable outcomes that demonstrated significant progress and success. The implementation of over 100 automated test scripts for web workflows increased test coverage by 85%, ensuring robust validation of critical user journeys. Automation reduced regression testing time by 70%, from 40 hours to 12 hours per cycle, enabling faster release cadences. Additionally, the defect escape rate dropped by 60%, from 15 to 6 critical bugs per release, enhancing overall software quality and user satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA's project management for our SaaS platform's test automation was highly effective and responsive. They employed an agile approach, using tools like Jira for task tracking and bi-weekly sprints to ensure transparency and alignment with our goals. Deliverables, including the automation framework, over 100 test scripts, and documentation, were consistently delivered on or ahead of schedule, meeting all agreed milestones over the six-month project timeline. Their team promptly addressed our needs, incorporating feedback within 24-48 hours and conducting regular status meetings to adapt to evolving requirements, such as additional test scenarios for new web features. This proactive communication and flexibility ensured a smooth collaboration and successful project outcomes.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of BetterQA was their ability to seamlessly integrate a custom-built test automation framework into our existing CI/CD pipeline while maintaining exceptional responsiveness to our evolving needs. Their team demonstrated deep expertise in web testing, delivering over 100 highly modular scripts that were both scalable and easy to maintain, which stood out compared to standard automation solutions. Additionally, their proactive approach—providing detailed dashboards for real-time test insights and comprehensive training for our team ensured long-term value and self-sufficiency, setting them apart as a uniquely client-focused QA partner.

Are there any areas for improvement or something BetterQA could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the VP, Digital Strategy of ITI Digital

Describe what your company does in a single sentence.

ITI Digital develops software solutions for the travel industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Create standard QA procedures
• Write automation scripts for proactive product quality assurance

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• Good value for cost
• Great knowledge presented in early discussions of service proposal

How many teammates from BetterQA were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA has provided ITI Digital with consulting and implementation services for the improved workflow of quality assurance and release of our SaaS features, creating workflows and procedures, and performing daily duties of application testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since contracting with BetterQA, we have accomplished the following:

1. an improved and changed our DevOps workflow to incorporate specific quality assurance steps for product release
2. developed automation scripts to standardize our proactive QA methodology
3. set up a QA environment using TestRail.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with BetterQA and Patricia, who was assigned to our project, has been a delight. They are detailed, committed, and communicate well in every aspect. They consistently find solutions that fit our needs and are willing to go the extra mile in daily assignments.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Knowledge of the operational details of quality assurance and the commitment to our products, ideas, and discussions. We feel they are an extension of our team.

Are there any areas for improvement or something BetterQA could have done differently?

None that I can think.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a consulting software house. We operate from Nairobi, Kenya. Our focus is helping startups and small businesses build technology and solutions around communication and people. We have ten consultants.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterQA?

We had a couple of projects where we needed help building technologies. In particular, we were tasked to create a solution that could act as a project or task management platform to run processes more efficiently.

SOLUTION

What was the scope of their involvement?

Initially, BetterQA came up with an initial description, and we helped them refine it and create a specification document. Then, we went to phase two and did some screen layouts looking at existing systems. We laid out most of the screen flows of the end functionality and some possible alternatives to see where they could be integrated.

The next phase was building the rudimentary coding shell with some core functionalities. Afterward, BetterQA developed the code. The last level concerns the connectivities and APIs, which is where we are right now. The next stages will be introducing AI functionality and looking at data sets.

We’re close to completing our first project. Additionally, we’re beginning another 2–3.

What is the team composition?

We interact on a weekly basis with Camelia (Marketing Analyst) and Tudor (Managing Director). The team is consistently between 4–5 testers who test across different areas and generally give us feedback.

How did you come to work with BetterQA?

BetterQA curated a search for developers, and I responded to one of their requests. We first interacted through that, then worked on ideas and synergized together.

How much have you invested with them?

We’ve spent between €4,000–€5,000 (approximately $4,300–$5,400 USD).

What is the status of this engagement?

We started working with them in June 2023, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve started talking to potential partners that could help us with reselling and potential customers. We’ve done about four demos and talked to one partner. We’ll talk to another 2–3 partners next week. We’re in early discussions, so the main thing that happens at this stage is that the partners ask a few questions on how they could customize the product for their use.

However, we’re still in the development phase, so we still need to go through heavy testing and start looking at what other functionalities we can build.

How did BetterQA perform from a project management standpoint?

BetterQA looks at the processes to make everything more efficient and provide a clear window for the development team and end client. We can see what’s been tested, where it has failed, and what’s being worked on.

Moreover, there’s a lot of documentation within their structure. The communication is quite clear; they meet deadlines and work within budget. Although they’re based in Romania, we’ve been able to find a way for us to work across an expanded market.

Telegram is the most common communication channel; it provides an easy, short, and quick way to talk. We also have a Slack channel that combines the entire team, which allows easy tracking of whatever’s happening. Additionally, we use Trello to track what’s done every day and weekly calls through Google Meet for convenience purposes.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Marco (Software Tester) and another teammate have been quite helpful in testing and giving us guidelines for what we need.

Amalia has a strong background in structuring applications. She’s also a key team member when we start a project and scope it out.

Tudor has been a father figure throughout the project because he’s helped us get the project running. Even when we come through a hiccup, he’s pivotal enough to solve it.

What did you find most impressive about them?

What impresses me the most about BetterQA is their human side. Most of the testing team can work as one even when problems come up. Even if some problems aren’t technical, they come to us and ask how we can solve them. Overall, BetterQA has built our trust and respect; we know they have our back, and we have theirs.

Are there any areas they could improve?

With most new projects, we can’t scope everything when we start, so we’re bound to keep making small additions. An improvement area would be figuring out what is needed since the beginning of the process.

However, I know that might be hard because, in most cases, we can only see some sections after some things have been built.

Do you have any advice for potential customers?

Be very open and explain what you need them to test. Also, give them access to the necessary technology to place it within the environments they need or connect it to the APIs they need to test.

BACKGROUND

Please describe your company and position.

I am the CEO of Lalamove

Describe what your company does in a single sentence.

Lalamove is an on-demand delivery technology company, empowering users all around the world to make delivery fast and reliable.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Establish procedures and instruments for performance testing.
• Test the performance of all ongoing releases of our software.

SOLUTION

How did you find BetterQA?

Clutch Site

Why did you select BetterQA over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

More than 50,000 people use our software globally, and before every version is made available to the public, it must pass extensive load testing. Therefore, BetterQA is hired to handle all performance testing tasks. Our ability to expand and test our product was facilitated by BetterQA's implementation of a cloud-based performance testing platform. 

The BetterQA team found performance bottlenecks by analyzing test results for every release and making ideas for how to improve the speed of our product. They also gave us thorough test findings, which helped us monitor our development and make wise choices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The primary result is that we can now identify and address any performance problems or bottlenecks prior to the introduction of a new version.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA was easily incorporated into our internal team, allowing us to collaborate on the same sprints. They had excellent customer service and timely delivery.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have everything set up, including a load testing platform, knowledgeable performance experts, and training, making them a great one-stop shop for performance testing.

Are there any areas for improvement or something BetterQA could have done differently?

Nothing to mention here.

BACKGROUND

Please describe your company and position.

I am the QA Team Lead of Vulog

Describe what your company does in a single sentence.

Vulog is at the forefront of providing innovative mobility solutions. As part of our commitment to delivering robust and reliable software, my role involves overseeing the quality and performance of our technology platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• API automation testing
• Mobile automation testing
• Web automation testing
• Manual QA

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• Company values aligned
• Other

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA’s team, consisting of five specialists, was integrated into our projects. Their roles were strategically divided to cover all aspects of our QA needs: one resource focused on API automation testing, two on web automation testing, one on mobile automation testing, and another on manual QA.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Test Coverage: Implementation of comprehensive automation testing across APIs, web, and mobile platforms led to an increase in test coverage. This can be quantified by a significant percentage increase in the number of test scenarios covered before and after BetterQA's involvement. 
• Reduction in Bug Escapes: A notable reduction in the number of critical bugs found in production post-release, suggesting an improvement in the early detection and resolution of potential issues. This could be measured by comparing the number of production bugs reported before and after the project commencement. 
• Improved Release Cycles: Accelerated release cycles due to efficient QA processes, resulting in a measurable decrease in the time from development to deployment. This could be represented by a reduced number of days or weeks in the release cycle. 
• Enhanced Software Quality: Improvement in the quality of software can be indicated by a lower defect density, which is the number of defects detected per thousand lines of code or per functional unit. 
• Customer Satisfaction Scores: Improvement in client or user satisfaction, measured through surveys or feedback tools, indicating better software usability, performance, and reliability after BetterQA's involvement. 
• Cost Savings: Reduction in overall project costs associated with bug fixes, especially in the production environment. This can be quantified by comparing the cost of post-release bug fixes before and after the QA interventions. 
• Efficiency in Issue Resolution: Improved efficiency in resolving issues during testing phases, demonstrated by a reduction in the average time taken to resolve defects identified during testing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA's team adapted seamlessly to our workflows and tools, demonstrating great agility and communication skills. They effectively coordinated with our internal teams, ensuring a harmonious and productive collaboration.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

BetterQA’s ability to provide comprehensive, high-quality testing across multiple platforms stands out. Their team’s versatility and adaptability in handling various testing scenarios have been exceptional.

Are there any areas for improvement or something BetterQA could have done differently?

Throughout our partnership, BetterQA has continuously exceeded our expectations, leaving little room for improvement. Their commitment to quality and efficiency is evident in all aspects of their work.

BACKGROUND

Please describe your company and position.

I am the CEO of Eyeware Tech SA

Describe what your company does in a single sentence.

AI-powered eye tracking software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Quality assurance on product development
• Minor help on customer help and FAQs preparation

SOLUTION

How did you find BetterQA?

• Online Search
• Other

Why did you select BetterQA over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from BetterQA were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Eyeware was developing multiple desktop and iOS eye-tracking applications. These applications would require careful testing and validation of the feature sets to ensure it would work as expected, but that it would also be a robust application given the large target systems. BetterQA helped by understanding the applications and their intended purpose and to ensure their reliability by doing careful testing with a wide range of permutations in terms of hardware, operating system and user behavior. 

Given BetterQA got well acquianted with our software, they also provided support on creating a knowledge base which users could refer to when they would have issues with the application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A tangible but not measurable outcome was the test plan. Otherwise, the main measure was the speed in which we became able to close planned tickets, and to find and solve open bugs. We were using Atlassian's Jira for ticket management and the process became quite streamlined. This project became critical for us to deliver a high quality product.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At first, a project manager was involved to oversee the progress. However, the main person we were working with quickly adopted our processes and we were able to continue directly with him, and only needed a brief follow up from the manager on occasion. The deliveries were timely and what was most useful is that this person became almost a team member that was simply delivering on their responsibilities.

What was your primary form of communication with BetterQA?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their talented, motivated, and smart employees who were diligent and committed. That generated trust and motivated us to continue working together for as much as we could.

Are there any areas for improvement or something BetterQA could have done differently?

No. We are grateful with their work and also how they flexibly responded to the dynamic needs from our company.