BetterQA

BACKGROUND

Please describe your company and your position there.

Head of Engineering

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterQA?

Automated testing of our web application using Cypress

SOLUTION

How did you select this vendor and what were the deciding factors?

Spoke with the owner, and then ran a small test project to determine suitability. They provided immediate value and understood our problems well.

Describe the project in detail and walk through the stages of the project.

Building automated Cypress tests for our web application. It was split into one area at a time, and they delivered a suite of tests which were integrated into our CI system.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 1 automated tester, and they founder/CEO who helped problem solve certain issues and guide the development process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have caught a number of regressions introduced by new code thanks to the automated test suite running on every commit. We also discovered a number of issues during the development process of the tests that have been fixed. Overall, we are able to deploy new features faster and with more faith in the stability of our system.

How effective was the workflow between your team and theirs?

We had a simple workflow, using tickets that described the features and ad-hoc problem solving sessions to dive deeper on the details as needed.

What did you find most impressive or unique about this company?

They had high level QA services. They were also very responsive alongside their thoughtful communication.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Digital change and complete It services Test Manager in the delivery team

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterQA?

Web based Application integrating BigData and latest technologies

What were your goals for this project?

To improve the overall quality of our products

SOLUTION

How did you select this vendor?

Based on professionalism and their good reviews. The rates are irrelevant when the quality received is higher than what was expected

Describe the project and the services they provided in detail.

Web App modules for different data manipulations. Services offered:

• Documentation of the processes
• Manual testing during the entire life cycle
• Recruitments testing
• Automated scripts
• API testing framework
• Reporting and documentation

What was the team composition?

Team lead + 6 QA Engineers

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Revenues went up because of improved performance and quality + customer retention + better reporting

How was project management arranged and how effective was it?

All meetings took place via skype Communication went directly to the team lead after contract start

What did you find most impressive about this company?

Transparency + communication + commitment + real professionals in their field

Are there any areas for improvement?

Talent acquisition speed can be needed for rapid resource demand. But, than again, quality is why somebody would choose BetterQA

BACKGROUND

Please describe your company and your position there.

I am a co-founder and chief product officer of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Better Quality Assurance?

We hired BQA for QA testing of our new releases.

What were your goals for this project?

Our goal was to make the product more reliable and have better UX/UI. In addition we seek to add value-add features.

SOLUTION

How did you select this vendor?

They were recommended to me by a friend/software developer.

Describe the project and the services they provided in detail.

We assigned them a new feature to debug, and they post a variety of bug issues that they found. They cross-browser tested depending on our request. They also posted videos of the bugs to help us see exactly how the problem was created, which was very helpful in figuring out the solution. They also provided UX/UI feedback.

What was the team composition?

I interacted only with Brad Tudor, though I believe he has a team behind him.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We improved our ability to release software without bugs and improved user's experience using the product. We were not finally able to support multiple platforms (Chrome, iOS, and Firefox). Brad discovered bugs on older features we weren't even aware of.

How was project management arranged and how effective was it?

Project management was very effective - Brad is very organized and posts all bugs in Github with milestones and notes. We asked him to change his process a bit to allow our team to prioritize the bugs and he accommodated this request.

What did you find most impressive about this company?

Brad's passion for finding bugs and getting them fixed is very impressive. He turns the work around very quickly and is a source of energy in terms of bug fixes.

Are there any areas for improvement?

We've been very satisfied with his work - a more thorough discussion earlier about how to display/resolve bugs would've helped us develop our current process sooner, but this may be more of a reflection of our lack of time to set up meetings!