Basmar Software

BACKGROUND

Please describe your company and position.

I am the PR-manager of Promodo

Describe what your company does in a single sentence.

Promodo is a full-service digital marketing agency that helps businesses grow through strategy, performance marketing, SEO, analytics, and creative solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Basmar Software to accomplish?

• Ensuring platform stability & performance Given the complexity of modern e-commerce platforms, performance optimization was a top priority. Basmar helped enhance backend efficiency, reduce page load times, and ensure the platform could handle peak shopping periods without issues.
• QA & Testing We needed dedicated QA specialists to conduct thorough testing across different devices and browsers. Basmar’s QA team performed functional, regression, and performance testing to identify and resolve issues before launch.
• Seamless team integration We needed a partner who could quickly integrate with our in-house team, align with our workflows, and deliver high-quality results without disrupting our processes. Basmar’s developers and QA engineers seamlessly adapted to our environment and contributed effectively.

SOLUTION

How did you find Basmar Software?

Personal recommendation

Why did you select Basmar Software over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Basmar Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Developing a dynamic product catalog with filtering and sorting options to enhance the browsing experience for customers.
• Implementing a fast and secure checkout process with multiple payment gateway integrations.
• Enhancing search functionality with AI-powered recommendations for improved product discovery.
• Optimizing platform performance to ensure fast page loads and smooth navigation, even during high-traffic periods.
• Conducting comprehensive testing to identify and fix usability, security, and performance issues before the platform launch.
• Ensuring cross-device compatibility by testing across various screen sizes and browsers. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With the Basmar’s contributions, we achieved the following:

• A 35% improvement in page load speed, leading to better user retention and conversion rates.
• A 20% reduction in cart abandonment rates after optimizing the checkout process.
• A significant decrease in post-launch bug reports, thanks to rigorous QA testing.
• A seamless and scalable platform that continues to perform well under high traffic. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Basmar’s team was highly professional and efficient in their approach. Throughout the project, they maintained clear communication, provided regular updates, and ensured timely deliverables. They were flexible, quickly addressing any challenges that arose, and they proactively suggested improvements that enhanced the platform’s overall functionality and user experience.

What was your primary form of communication with Basmar Software?

Virtual Meeting

What did you find most impressive or unique about this company?

We appreciated the Basmar’s ability to integrate seamlessly with our team and work proactively. Their developers and QA engineers demonstrated strong technical expertise, attention to detail, and a commitment to delivering a high-quality product. 
Their collaborative approach and deep understanding of e-commerce platforms made them a valuable partner. We would like to collaborate with them on our future projects and can definitely recommend them to other e-commerce businesses. 

Are there any areas for improvement or something Basmar Software could have done differently?

Nothing significant comes to mind — the collaboration was smooth, professional, and met our expectations throughout the project.

BACKGROUND

Please describe your company and position.

I am the CEO of Mettevo

Describe what your company does in a single sentence.

Our company specializes in creating modern websites and digital solutions, including WordPress and Shopify development, design, performance optimization, integrations, and ongoing support for businesses of all sizes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Basmar Software to accomplish?

• We were building a custom CRM system for our e-commerce business and needed a reliable QA team to ensure the platform functioned correctly and securely before rollout. Pecode’s team was brought in to provide end-to-end QA services that would help us identify bugs early, improve performance, and ensure smooth user interactions.
• The CRM system included integrations with third-party marketing tools, payment gateways, inventory systems, and customer support platforms. Pecode helped us validate that all integrations were stable and functioning correctly across various user scenarios.
• Since the CRM handled sensitive customer and order data, we needed to ensure compliance with data protection regulations and prepare the platform for high-volume e-commerce operations. Pecode supported us with performance and security testing to meet those standards.

SOLUTION

How did you find Basmar Software?

• Referral
• Clutch Site
• Other

Why did you select Basmar Software over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Basmar Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pecode joined our team to test our custom-built CRM platform for e-commerce operations. Their responsibilities included: 

Functional testing: 

Verified core workflows such as customer data handling, order lifecycle management, campaign scheduling, and loyalty program operations. 
Identified logic inconsistencies and edge-case issues across multiple user roles (sales, marketing, and customer service). 

Integration testing: 
Validated real-time sync with inventory and order systems. 
Tested connections with external APIs like email automation, analytics, and payment processors.

Security & Compliance: 
Conducted security testing to ensure GDPR-compliant data processing and secure login protocols. 
Verified role-based access, data encryption, and secure transaction flows. 

Performance testing: 
Simulated peak-traffic scenarios to ensure platform stability during sales and promo periods. Measured API response times and backend performance under stress. 

Usability & Compatibility testing: Identified UX friction points and suggested usability improvements. 
Verified platform compatibility across different browsers, devices, and screen sizes. 

Pecode’s QA engineers worked closely with our developers, demonstrating excellent productivity. Their timely feedback, structured reporting, and attention to critical details helped us fine-tune the platform effectively and avoid costly issues post-launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With Pecode’s support, we achieved: 
A 60% reduction in bugs reported after launch. Increased platform stability, even during Black Friday-level traffic spikes. 
A significant improvement in user experience and system usability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pecode ensured highly organized and transparent project management. They worked in sprints, regularly updated our internal team, and were quick to adapt to new tasks or priorities. Their reporting was clear and actionable, helping our developers resolve issues without delays.

What was your primary form of communication with Basmar Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Pecode’s QA experts became a valuable extension of our in-house team. They brought technical depth, process discipline, and user-focused testing, making a huge impact on the product quality. We appreciated their dedication and flexibility throughout the project lifecycle. 
We highly recommend Pecode as a reliable and results-driven QA partner for companies building solutions for e-commerce.

Are there any areas for improvement or something Basmar Software could have done differently?

While Pecode delivered excellent QA services and was highly responsive, one area for potential improvement could be providing even more proactive recommendations for UX enhancements earlier in the development cycle. This might have helped identify certain usability improvements sooner, though overall their contribution to platform stability and quality was outstanding.