Báchoo

BACKGROUND

Please describe your company and position.

 I am the Co-founder, COO of an information technology company 

Describe what your company does in a single sentence.

We're a skills-based talent platform. We use job simulations and AI matching to route candidates into roles that actually fit, rather than leaving them to guess from a job title.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Báchoo to accomplish?

• Bring the website in line with our new brand identity.
• Build a site flexible enough to support new and varied content formats.
• Add pages that explain our product and positioning more clearly to users.

SOLUTION

How did you find Báchoo?

Previous agency

Why did you select Báchoo over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Báchoo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Got it. That reframes the scope answer. This was a website page redesign, not the app design-system work in the RFP. Here's a corrected version that matches what Báchoo actually built: Báchoo redesigned our public website to bring it in line with our new brand and to support the way we'd grown as a company. The work ran across two stages over roughly two months and covered the full site rather than a handful of pages.

The pages delivered included:

• Core positioning pages: Homepage, Product, and Employees
• Company and proof pages: Our Story, Case Studies, individual case pages, and Contact
• Content system: Blog and article layouts built to support new and varied content
• Product explainer pages: Job Simulations, Pathways, Skills Translator, Benefits Bank, and Transition Dictionary
• Supporting pages: 404 and policy templates

They also produced custom artwork and animations, including animated product cards, to bring the pages to life rather than leaving them static.

The result was a website that matched our rebrand, gave us room to publish new content types, and explained our product and positioning far more clearly than the site it replaced. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivered on schedule across both stages of the project, with every page completed as scoped
• Full site now aligned to our new brand, replacing an inconsistent mix of old and rebranded pages
• New blog and article system in place, giving us the ability to publish varied content without design bottlenecks
• Product and positioning now explained across dedicated pages rather than crammed into a few, which has made the site far easier to point prospects and candidates to

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was solid throughout. The work was structured into two clear stages with defined pages in each, and Báchoo delivered on schedule at every point. Revisions were handled in structured rounds that moved from high-level direction to detailed refinement to final polish, so feedback never got lost and we always knew where things stood.

Communication was straightforward and responsive. When we raised changes or new needs, they were picked up quickly and reflected in the next round. The staged approach meant we could review in manageable chunks instead of getting a single large handover at the end.

What was your primary form of communication with Báchoo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The design quality was the standout. What impressed me most was that they didn't just apply our brand mechanically across a set of pages, they made it feel considered on every one. The custom artwork and animations, like the animated product cards, gave the site a level of polish and lifted it well above a standard template job. 

They also handled a genuinely tricky brief well: our site has to speak to two very different audiences, enterprise buyers and individual candidates, without feeling split. The design held together across the whole range of pages.

Are there any areas for improvement or something Báchoo could have done differently?

No

UPDATED REVIEW

This review was published on December 12, 2025.

Annabel Edwards
Marketing Lead, RedeployableConsumer products & services

London, England

1-10

Sep 2025 - Nov 2025

Less than $10,000

Project summary
Báchoo rebranded a military career transition platform. The team evolved the client's old brand guidelines to align with their new product design. They also created new marketing collateral.

Feedback summary
Bachoos successfully delivered a new brand style guide and cohesive identity. The team met all deadlines and communicated effectively through email, messaging apps, and virtual meetings. Their designs accurately captured the client's vision. Overall, the team was brilliant.

BACKGROUND

Please describe your company and position.

I am the Marketing Lead of Redeployable

Describe what your company does in a single sentence.

We help service leavers find the right career after the military. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Báchoo to accomplish?

• Rebrand Redeployable to feel modern, techy, and disruptive.
• Align marketing collateral with product design.
• Bring in new elements to bring the AI to life.

SOLUTION

How did you find Báchoo?

Referral

Why did you select Báchoo over others?

• High ratings
• Pricing fit our budget
• We knew they were high-quality

How many teammates from Báchoo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We came to Bachoo because our brand had started to feel out of date. After months of rapid product development, the visual identity we were using in marketing no longer matched what was being built into the platform. The two felt like completely different brands.

We needed a redesign that felt disruptive, modern, and confident - something that captured the intelligence of our AI-driven product while still feeling sleek, tech-forward, and human.

We brought our old brand guidelines to Bachoo and asked them to evolve them. Across several rounds of collaboration, they presented fresh ideas, took on detailed feedback, and refined the work each time. With every iteration, the brand got sharper, more alive, and closer to what we’d envisioned.

The result: a cohesive identity and design system that feels truly Redeployable - bold, intelligent, unique. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A UX designer-approved set of brand guidelines.
• A marketing-approved set of brand guidelines.
• A set of deliverables across marketing and product, e.g. social posts, pop-up notifications. 
• A new brand style guide, including colours, fonts, illustrations, etc. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes! Everything was delivered on time, often before the deadline. They had a high level of communication, which meant easy comms and a fluid way of working. 

What was your primary form of communication with Báchoo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to capture the essence of what we wanted into their designs. 

Are there any areas for improvement or something Báchoo could have done differently?

No, they were brilliant.

STAR RATINGS
Overall rating: 5

Quality: 5

Cost: 5
Brilliant quality work.

Schedule: 5

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Founder of a memory books company 

Describe what your company does in a single sentence.

Custom memory books. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Báchoo to accomplish?

• UX/UI improvements
• Refresh brand

SOLUTION

How did you find Báchoo?

Clutch Site

Why did you select Báchoo over others?

• Great culture fit
• Good value for cost
• Excellent design capabilities

How many teammates from Báchoo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Bachoo on a brand and website update, and the experience was fantastic. From the start, the team understood our vision and executed everything with creativity and professionalism.

We wanted to refresh our brand ahead of launching a new product—a collaborative cookbook. This meant making our logo more web-friendly, expanding our color palette to balance nostalgia with a more modern look, refining typography for better readability, and creating fresh book cover designs. The team delivered on all of this while also providing great strategic design advice that helped elevate our brand.

On the website side, they improved homepage navigation, added more customer testimonials, optimized product mockups, and refined our occasion pages to improve SEO. They also helped streamline the book customization process and update our blog and FAQ pages to make everything more user-friendly.

A special shoutout to Mary on the design team, her work was outstanding, and she really helped bring our ideas to life. The whole team was communicative, proactive, and easy to work with.

We’re really happy with the final result and would love to work with Bachoo again in the future. If you’re looking for a team that combines creativity with strong execution, I’d highly recommend them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Decrease in support tickets as a result of the improved UX/UI. Increase conversion to signups. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They were highly organized, kept everything on track, and delivered all items on time. Communication was seamless throughout the project, and they were always responsive to any questions or adjustments we had along the way. Even after the project was completed, they followed up promptly and provided support when needed, which really stood out. It was clear they cared about the quality of their work and our overall satisfaction.

What was your primary form of communication with Báchoo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their design work really stood out. It was not only visually stunning but also incredibly thoughtful and well-executed. They took the time to understand our brand and audience, ensuring that every design choice felt intentional and aligned with our vision. The balance of aesthetics and functionality made their work impressive.

Are there any areas for improvement or something Báchoo could have done differently?

Nothing at this time.

BACKGROUND

Please describe your company and position.

I am the Marketing Lead of Epiphany Coaches Inc.

Describe what your company does in a single sentence.

Epiphany Coaches specializes in providing customized coaching programs for senior leaders, combining over 20 years of global experience, personal relationships, and tailored strategies to drive transformation and business success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Báchoo to accomplish?

• Website Redesign

SOLUTION

How did you find Báchoo?

Online Search

Why did you select Báchoo over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Báchoo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted a complete redesign on our website to match the quality of our brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We couldn’t be more pleased with the fresh, modern look of our redesigned website, thanks to Bachoo. The updated design truly captures the essence of our brand, offering a clean and user-friendly experience. The team’s attention to detail and creative vision made all the difference. We’re excited to share this new look with our visitors and confident it will enhance their overall experience!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When we were worried about meeting our timeline to launch before a business event, Bachoo went out of their way to ensure we had the site live in time. We were thrilled with the way the handled the project.

What was your primary form of communication with Báchoo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Bachoo's creative approach to design was impressive. There were always multiple options whenever we wanted new designs and they all tied to ideas that resonated with us. They did a great job of capturing our brand, and transforming that into visuals and graphics on our website.

Are there any areas for improvement or something Báchoo could have done differently?

We had no complaints.

BACKGROUND

Introduce your business and what you do there.

I’m the brand manager at TSM, an esports organization that runs competitive esports teams, games, and more. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bachoo?

We were badly in need of updating our website. Our existing one was out of date in terms of design, appeal, and information. When we tried to update the site, it was a mess because its system wasn’t easy to update. We encountered a number of issues with that, especially in terms of keeping our sponsors and fans up to date on what was going on inside the organization. Our team understood that we needed to fix our brand and website, so we hired Bachoo. 

SOLUTION

What was the scope of their involvement?

Bachoo revamped our website through WordPress. We started by putting together all the key design elements that we wanted to include in the website. Once those elements were put together, the team helped us layout the website and confirm the designs and content that needed to be in it. From there, they started developing the website. 

To elaborate, our designers used Figma, so we asked Bachoo to use it, too. Our in-house designers put together the initial site designs that followed our brand guidelines. They put together a few pages to give the Bachoo team a sample of what the site should look like. From there, Bachoo worked on several iterations and updates for those initial pages. 

So far, we’ve been developing the site over the last six weeks. We’re near the final stages. In terms of features and functionality, the site is quite plain and simple. It features all of our talent, along with various content. It consists of classic corporate pages, such as an about us page. 

Beyond that, the site is designed to give our fans updates on what’s going on in the esports world and our team. We deliver big news about our brand sponsorships through there. Bachoo has included many cool design elements to the site, but our leadership has chosen to keep it clean for our fans. 

Moreover, we run 12 esports teams across four continents, so there are always updates on roster changes and tournament news. Given that, Bachoo has created a reporting system that automatically shows all events in a specific format on the website. This system also automatically updates via Google Calendar. 

On top of that, they’ve also created a feature where we can import all of our job listings to the website. We also have a special Excel sheet for all of our media. Instead of going to WordPress to manually update our media all the time, we can simply drop the media into the Excel sheet, which then automatically updates the website. Overall, Bachoo has worked to make it easier for us to keep the website updated. 

How did you come to work with Bachoo?

Bachoo was recommended to us by someone. I was put on the project right after they got hired, so I wasn’t directly involved in the hiring process. 

How much have you invested with them?

We’ve spent between $25,000–$30,000 in total. 

What is the status of this engagement?

We started the engagement in November 2021, but we didn’t get started on the work until January 2022. 

Bachoo’s work is technically finished, but we’re still adding a couple of big rosters and teams. As a result, we’ve asked them to hide the website first until we finalize our announcement. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

All of our leadership members are thrilled with the website — they love it. All the esports teams and team managers also love it because of how easy it is for them to update their rosters. Beyond them, all of our coordinators, marketing people, and social teams are enamored with it because it helps them keep things up to date and clean. Our PR team is also happy with it. 

Overall, we’re extremely satisfied with Bachoo’s work. We’re impressed with their ability to work amid the conflict surrounding the Russian Invasion of Ukraine. They’re based in Ukraine, and we’ve been worried when the war started. However, they’ve only asked us to give them a couple of days to resettle, and then they’ve continued working on the site. 

We’ve offered to pay for the project and transfer it to another developer, but they’ve insisted on finishing it since we’ve paid for it. The team has worked through the conflict, internet connectivity issues, and everything else just to complete the project quickly. 

How did Bachoo perform from a project management standpoint?

We communicate through Zoom or Google Meet twice per week, sometimes more frequently and sometimes less. Bachoo always responds quickly. In terms of timing and execution, they’re often willing to work for us outside of their normal work hours.

What did you find most impressive about them?

Bachoo’s strong point is their flexibility and work ethic. We’re an organization of young people, and everybody in our team has something to say or wants to make various changes. Teams sometimes have conflicting preferences. As a result, we’ve made changes along the way. From a developer’s standpoint, that can be frustrating. However, Bachoo has been extremely patient with us throughout the entire process. They’re always fast to make changes, and they always work hard. 

Are there any areas they could improve?

No, there aren’t any. They’ve exceeded our expectations across the board. 

Do you have any advice for potential customers?

Be on point when communicating with Bachoo. They’re consistent when it comes to communicating with you, but they can only make changes based on what you want. If you’re not giving them good feedback and don’t work closely with them, it’s hard to expect them to create exactly what you want. 

A lot of factors are involved in a development project in terms of design, execution, copy, and other things. As a result, you have to work with the team closely; you can’t simply give them everything, walk away, and expect the project to turn out the way you want. 

BACKGROUND

Introduce your business and what you do there.

I’m the CMO of a game development company. We’ve recently won an award. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bachoo?

Bachoo is helping us design our website in three versions.

SOLUTION

What was the scope of their involvement?

In the beginning, Bachoo showed us some references that resembled what we were looking for in terms of visual impact. From there, we jumped into the development. We had tight deadlines, so we broke the work down into three smaller phases. They developed the first functional version of the website in 10 days, and they worked during the weekends to design its mobile version. 

At present, we’re doing a quick revamp for the website on Figma. We don’t have any branding guidelines for them, so it’s been hard for them to match our look and feel. However, they’re revamping the website’s design to make its branding stronger, essentially giving us branding design services. 

Moving forward, we’ll develop the second version of the website based on the structure of the designs they’ll submit. Later on, they’ll develop 3D animation for us. 

What is the team composition?

I work closely with their project manager, but if I have a question or idea, their colleagues will chime in immediately. In total, I’ve worked with eight people from their team, including a salesperson, their founder, and their designers. 

How did you come to work with Bachoo?

Since we wanted something impressive, I searched for award winners. I sent emails to 5–6 award-winning teams, and Bachoo was the second or third team to respond. I liked how quickly they responded to me because we had a truly tight timeline. They were also helpful and responsive in terms of providing cost estimates. Everything was so clear, so I decided to hire them.

How much have you invested with them?

So far, we’ve spent $4,000 on the first version of the website, which is 50% of the total cost. We've also invested $2,500 on their branding design services. Since we’ve broken down the project into phases, we’ve settled on two sets of prepayment for the website and the branding design.

What is the status of this engagement?

We started the partnership in November 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We have a strong tech team that is an expert on backend technologies, and they’re amazed at Bachoo’s speedy work. Moreover, they’re committed to giving us what we want. They work hard for the project, and they’ve allocated great resources for us. Overall, I can truly feel their passion for this job. 

How did Bachoo perform from a project management standpoint?

Bachoo’s project management is extraordinary, and I’m personally impressed by their responsiveness. They quickly come up with detailed plans and timelines, which help me make quick decisions on our next steps. Meanwhile, we communicate on Slack. If I have a question and ask them if we can have a Zoom call, they can arrange it within 30 minutes. 

What did you find most impressive about them?

Other providers cannot adjust to our timelines in the way that Bachoo does. We’ve asked the team to design a website from scratch, and they’ve accomplished it within 10 days even without any brand guidelines. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Given Bachoo more time to work and start with branding. They can definitely surprise you with their work. 

BACKGROUND

Please describe your company and your position there.

I am the Managing Director of a technology company specialising in 3D interactive solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Báchoo?

Bachoo was hired to create a new website for us. We had two old websites that needed to be combined into one.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at 5 other companies and chose Bachoo because of their creative flair and technological know how.

Describe the project in detail and walk through the stages of the project.

After some initial design concept meetings, the team at Bachoo presented different approaches to the design with mood boards and layout styles. We chose the direction we wanted to go in and the design team started work creating wireframes.

After this we all agreed on the overall layout and functionality. The tech team then started work on connecting everything together. The project was finished within a couple of months.

How many resources from the vendor's team worked with you, and what were their positions?

Initially we had 3 people from the CEO to business development and business managers. Then when the project started we had a designated project manager and a couple of design and tech members.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our previous fragmented websites are now combined into one much better looking and creative site. We have received many positive comments on the new site.

How effective was the workflow between your team and theirs?

The project manager was responsive and I felt the project was moving forward at all times.

What did you find most impressive or unique about this company?

Their creativity, attention to detail, response times and communication.

Are there any areas for improvement or something they could have done differently?

I personally do not like Slack which is the platform Bachoo used for the project communication.

BACKGROUND

Introduce your business and what you do there.

I’m the head of organization at LANG UK, an NGO working on natural language processes (NLP) for the Ukrainian language. Our mission is to prepare as many deliverables, models, and data. Local businesses and universities can then use these to do related work. The Ukrainian language research field is relatively sparse, requiring attention to collect data and produce meaningful results.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Báchoo?

We wanted to revamp our website to make the products we created available to our end users. We wanted to present it cleanly and concisely, and we wanted it to be detailed. Our website is the face of our initiative, and we wanted to make it as lovely and slick as possible.

SOLUTION

What was the scope of their involvement?

Báchoo revamped our website. On our first meeting, they prepared by analyzing all of our presence in media and social media. They found some of our interviews and articles to help them understand what we were doing. Then, we described our goals and what we wanted to improve.

They then redesigned our website and continue to maintain it. Before we move forward with each step, we have a call where they present us with options and pros and cons. The purpose of our site is to help us talk to our users through our site and describe our products and services.

What is the team composition?

We have a manager, a couple of designers, and a technical assistant on each call.

How did you come to work with Báchoo?

A friend introduced me to Báchoo. I then worked with them on two projects for web design and UI/UX a few years ago, so it was a no-brainer for me to go to them again. I could see that they weren’t just doing their work but were actually improving their services as well.

How much have you invested with them?

We’ve spent over $10,000.

What is the status of this engagement?

We started working together in June 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re an excellent choice. The project isn’t launched yet, but everything has been perfect so far. I like Báchoo’s approach; it’s easy to work with them.

How did Báchoo perform from a project management standpoint?

Their project management has been quite good. We have biweekly calls, which we schedule after they propose timeslots. The purpose of our meetings is to talk about our options. Usually, these sessions take 1–2 hours before we can move forward. The team listens very carefully to my feedback, but they also bring their ideas. Our emails are always carefully recorded through minutes, which we exchange via email along with feedback. They also prepare excellent presentations for every call. 

Additionally, we also communicate through Telegram to coordinate meetings. Eventually, we plan on meeting in person if needed. However, we’re content with our current modes of communication.

What did you find most impressive about them?

Báchoo pays close attention to detail. They’re also proactive and don’t waste time with random options — each option they present is well-thought-out and backed up by reason. Finally, I appreciated how prepared they were for our first meeting. It was an insightful approach that allowed us to save time on explaining our goals.

Are there any areas they could improve?

I don’t think there’s a need for them to improve. One downside is that some team members had to go on vacation, which slowed the process down. However, I was completely aware that this would happen, so I’m still a satisfied customer.

Do you have any advice for potential customers?

Prepare a detailed one-pager and attach as many materials about your project as you can. They’ll definitely read, listen, and watch them. Additionally, be open-minded; they can give you a unique point of view. You’ll be surprised about the ideas they come up with.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a medical startup. We’re a platform that helps with the diagnosis and holistic treatment of patients with irritable bowel syndrome.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bachoo Design Studio?

We’re an early-stage startup, but we’ve brought them in as our first web and mobile UI/UX design resource. We wanted someone who could grow with our organization. 

SOLUTION

What was the scope of their involvement?

They’ve done wireframes and UI/UX work in conjunction with our in-house frontend developer. Right now, they’re working in React to help us with a web self-assessment that will produce a risk score based on several conditions that a patient could be suffering from. We haven’t rolled out the MVP for this product yet, but it should be ready within a few weeks. Outside of this project, they’ve also helped with splash pages built in Webflow.

What is the team composition?

I’m working with one designer and one project manager.

How did you come to work with Bachoo Design Studio?

I met Elena (Founder, Owner, & Chief of Production) and another member of their team when I was in a previous position. At that time, I was impressed with their body of work as well as their willingness to work with early-stage startups. Knowing this about them, I was happy to bring them in on this project.

How much have you invested with them?

We’ve spent between $1,000 and $10,000 on their services so far.

What is the status of this engagement?

We’ve worked together since March 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we’re in such an early stage of the engagement, their response rate to my team’s inquiries is the most important metric so far. They’ve been very responsive, which helps the engagement run smoothly in a remote working environment. We often hear from them within minutes.

How did Bachoo Design Studio perform from a project management standpoint?

They’ve been flexible in accommodating our time zone differences. It almost feels like we’re working in the same location. We communicate via Slack and Figma.

What did you find most impressive about them?

Their team is well-suited to work with early-stage startups, which is rare in their industry. They have a great understanding of how design fits into frontend development. Their team has a great eye for good, responsive design.

Are there any areas they could improve?

They’ve done great with the project overall, but the onboarding process could have gone better. Being a startup, though, I think we expected too great of a degree of speed in this area.

Do you have any advice for potential customers?

If you’re an early-stage startup and you want design assistance, having a clear set of expectations for your work with them is crucial. They’re trying to maneuver resources across multiple projects, so knowing your needs will help them help you.

BACKGROUND

Please describe your company and your position there.

I'm the CEO and co-owner of the FFFACE.me studio. FFFACE.me is a Ukraine-based team of creators, CGI artists, java-script, and Unity engineers, that operates in Eastern/Western Europe, North America, and Central Asia.

We produce Augmented Reality content and digital products that help brands communicate with their audiences on social media to increase engagement and drive sales.

Our studio has a proven reputation and our expertise is trusted by well-known local and international brands (please see list of customers and letters of recommendation on site - https://ffface.me).

Our services include Instagram/Snapchat-effects production, static and animated 3D content and AR apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bachoo Design Studio?

We hired Bachoo for UI/UX consulting for our website major update

What were your goals for this project?

We wanted to upgrade from a simple one-pager to a full website, that will describe all our services and more important - convert visitors into customers. The main challenge here was the lack of any examples of similar sites, as we were one of the pioneers in the industry.

SOLUTION

How did you select Bachoo Design Studio?

I asked for a recommendation from my professional network and looked through award-winning studios from my region. At some point, these two routes brought be to Bachoo and Elena.

Describe the project in detail.

We had a call and discussed our goals and product that we expect to achieve. I was a little nervous because I had a specific request - design consulting and prototyping, which means I had no intention to order website development itself.

Elena and her team were very warming and said, that my request is really important because sometimes website user flow and services pitch is more important than the visual part of the interface.

Within one week Bachoo provided me with a list of references, mood board, and UI/UX prototype. We made another meeting and they walked me through the user flow from potential sources of traffic.

Additionally, they created portraits of different customer personas and described in detail how they will behave.

Finally, they made a matrix that connected different traffic sources with different landing pages. It was great because this was more than I asked and they didn't charge anything extra.

After we finished website development Elena personally crush tested it and gave me a list of corrections that we successfully implemented.

What was the team composition?

The team consisted of a project manager, Senior UI/UX designer, and Elena

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After we started to investigate Google Analytics results we saw, that users behave exactly as we predicted. They started to spend twice more time on site, while the bounce rate decreased by 23%

How effective was the workflow between your team and theirs?

It was 100% effective, we didn't have to explain anything twice and everything was delivered according to agreed timing.

What did you find most impressive about this company?

I was impressed by two things:

• I felt like they really cared about my business and our business results
• They gave us more than we asked for and this additional value was as important as the main part of the project

Are there any areas for improvement?

Can't think of anything specific

BACKGROUND

Introduce your business and what you do there.

I’m the founder of SonderSpot, a fintech firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bachoo Design Studio?

We needed help with web and logo design for a client of ours.

SOLUTION

What was the scope of their involvement?

First, they developed milestones. We estimated everything so there wouldn’t be surprises. I had high demands for the project for my client. They agreed that all the designs would be animated and would be done in a way that would allow compliance with the key requirements.

We set them up in accordance to the industry standards. After I gave them the input with content, they were able to use the references that I provided them with and they delivered the design for mobile, desktop, and rebranding of the logo. They designed the site using Notion and Gif images from the website that I liked.

They provided style guides, templates for emails, and icon sets for smaller pieces of the design language. These pieces could be used in the future by the client should they decide to expand their website and the branding in the future for growing their business without needing additional work from Bachoo Design Studio or other professional design studios.

 For example, on the website, we have the current exchange rate. Each currency is represented by two flags. They were kind enough to provide all the flags for future currencies that might be added. They took a proactive step to figure it out. They gave more than I would have thought of myself.

What is the team composition?

I worked with their chief identity specialist. There was also the co-founder, a designer, and a project manager.

How did you come to work with Bachoo Design Studio?

We looked at different Ukrainian web design studios and, after thorough research, we chose Bachoo Design Studio.

How much have you invested with them?

We spent $26,000.

What is the status of this engagement?

We started working together in November 2020, and we wrapped up in January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The client really loves the work that they’ve done. They hired my firm until the end of the year on a retainer. I was very pleased with the general style and availability of options to develop on top of that style and the longevity of the final work. I also measured it based on how much it looks to industry leading websites that I liked and how well they were able to execute based on briefing. The metrics on the design were how well the design could be used on several devices. All in all, my hopes were met.

How did Bachoo Design Studio perform from a project management standpoint?

It was really easy to integrate my project management with what they were creating. I was very happy with the fact that they were using the best stacks in terms of communication with clients. We also used Slack. They were able to help me out where I was lagging in my project management skills.

It was very pleasant working with their project manager and designer. The fact we both speak Russian helped. All the documentation was done in English because the client is an international company. I had access to Figma where they were working and was able to see them work live at any point in time and communicate the work to my clients. They were available every hour of the working day.

What did you find most impressive about them?

Their work on illustrations and smaller details stands out.  We could clearly see they had additional help from an illustrator and not just a web designer. I really like the personal touch they added. They gave me guidance on which aspects of my input to make clearer in order for them to make the site’s UX higher quality.

Are there any areas they could improve?

No, I learned a bunch from them. I can’t say there’s anything I’d have them improve.

Do you have any advice for potential customers?

Hire them quickly. They might run out of free hands.