Báchoo

BACKGROUND

Please describe your company and your position there.

I'm the CEO and co-owner of the FFFACE.me studio. FFFACE.me is a Ukraine-based team of creators, CGI artists, java-script, and Unity engineers, that operates in Eastern/Western Europe, North America, and Central Asia.

We produce Augmented Reality content and digital products that help brands communicate with their audiences on social media to increase engagement and drive sales.

Our studio has a proven reputation and our expertise is trusted by well-known local and international brands (please see list of customers and letters of recommendation on site - https://ffface.me).

Our services include Instagram/Snapchat-effects production, static and animated 3D content and AR apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bachoo Design Studio?

We hired Bachoo for UI/UX consulting for our website major update

What were your goals for this project?

We wanted to upgrade from a simple one-pager to a full website, that will describe all our services and more important - convert visitors into customers. The main challenge here was the lack of any examples of similar sites, as we were one of the pioneers in the industry.

SOLUTION

How did you select Bachoo Design Studio?

I asked for a recommendation from my professional network and looked through award-winning studios from my region. At some point, these two routes brought be to Bachoo and Elena.

Describe the project in detail.

We had a call and discussed our goals and product that we expect to achieve. I was a little nervous because I had a specific request - design consulting and prototyping, which means I had no intention to order website development itself.

Elena and her team were very warming and said, that my request is really important because sometimes website user flow and services pitch is more important than the visual part of the interface.

Within one week Bachoo provided me with a list of references, mood board, and UI/UX prototype. We made another meeting and they walked me through the user flow from potential sources of traffic.

Additionally, they created portraits of different customer personas and described in detail how they will behave.

Finally, they made a matrix that connected different traffic sources with different landing pages. It was great because this was more than I asked and they didn't charge anything extra.

After we finished website development Elena personally crush tested it and gave me a list of corrections that we successfully implemented.

What was the team composition?

The team consisted of a project manager, Senior UI/UX designer, and Elena

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After we started to investigate Google Analytics results we saw, that users behave exactly as we predicted. They started to spend twice more time on site, while the bounce rate decreased by 23%

How effective was the workflow between your team and theirs?

It was 100% effective, we didn't have to explain anything twice and everything was delivered according to agreed timing.

What did you find most impressive about this company?

I was impressed by two things:

• I felt like they really cared about my business and our business results
• They gave us more than we asked for and this additional value was as important as the main part of the project

Are there any areas for improvement?

Can't think of anything specific

BACKGROUND

Introduce your business and what you do there.

I’m the founder of SonderSpot, a fintech firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bachoo Design Studio?

We needed help with web and logo design for a client of ours.

SOLUTION

What was the scope of their involvement?

First, they developed milestones. We estimated everything so there wouldn’t be surprises. I had high demands for the project for my client. They agreed that all the designs would be animated and would be done in a way that would allow compliance with the key requirements.

We set them up in accordance to the industry standards. After I gave them the input with content, they were able to use the references that I provided them with and they delivered the design for mobile, desktop, and rebranding of the logo. They designed the site using Notion and Gif images from the website that I liked.

They provided style guides, templates for emails, and icon sets for smaller pieces of the design language. These pieces could be used in the future by the client should they decide to expand their website and the branding in the future for growing their business without needing additional work from Bachoo Design Studio or other professional design studios.

 For example, on the website, we have the current exchange rate. Each currency is represented by two flags. They were kind enough to provide all the flags for future currencies that might be added. They took a proactive step to figure it out. They gave more than I would have thought of myself.

What is the team composition?

I worked with their chief identity specialist. There was also the co-founder, a designer, and a project manager.

How did you come to work with Bachoo Design Studio?

We looked at different Ukrainian web design studios and, after thorough research, we chose Bachoo Design Studio.

How much have you invested with them?

We spent $26,000.

What is the status of this engagement?

We started working together in November 2020, and we wrapped up in January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The client really loves the work that they’ve done. They hired my firm until the end of the year on a retainer. I was very pleased with the general style and availability of options to develop on top of that style and the longevity of the final work. I also measured it based on how much it looks to industry leading websites that I liked and how well they were able to execute based on briefing. The metrics on the design were how well the design could be used on several devices. All in all, my hopes were met.

How did Bachoo Design Studio perform from a project management standpoint?

It was really easy to integrate my project management with what they were creating. I was very happy with the fact that they were using the best stacks in terms of communication with clients. We also used Slack. They were able to help me out where I was lagging in my project management skills.

It was very pleasant working with their project manager and designer. The fact we both speak Russian helped. All the documentation was done in English because the client is an international company. I had access to Figma where they were working and was able to see them work live at any point in time and communicate the work to my clients. They were available every hour of the working day.

What did you find most impressive about them?

Their work on illustrations and smaller details stands out.  We could clearly see they had additional help from an illustrator and not just a web designer. I really like the personal touch they added. They gave me guidance on which aspects of my input to make clearer in order for them to make the site’s UX higher quality.

Are there any areas they could improve?

No, I learned a bunch from them. I can’t say there’s anything I’d have them improve.

Do you have any advice for potential customers?

Hire them quickly. They might run out of free hands.

BACKGROUND

Introduce your business and what you do there.

I’m the director of design and digital at two companies: TSM and Blitz App. TSM is the most lucrative e-sports team in North America. Blitz App does statistics and analytics for e-sports.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bachoo Design Studio?

Bachoo has helped with both companies. For our first project together, I needed a marketing website for the opening of a facility in LA.

SOLUTION

What was the scope of their involvement?

Bachoo initially created a marketing website for the launch of our $50 million facility. They used WebGL. Since then, their team has taken on various design and development projects.

Bachoo branded our new talent agency, which is our portfolio of e-sports influencers. Their team created our brand, logo, and website. In addition, they created our visual style, pitch decks, and messaging.

We also worked together to rebrand TSM’s website and shop on Shopify. Their team used React and modified graphics based on our current look to bring cohesion to the website. For Blitz App, they rebranded the website and helped with brand positioning. They also worked on another marketing website for another company using React.

What is the team composition?

About a year and a half ago, they had eight people working on the project. For the past several months, six people including developers worked on our projects. However, I mainly work with Elena (Founder, Owner & Chief of Production), Gala (Senior Designer), and Marina (Lead Project Manager).

How did you come to work with Bachoo Design Studio?

I reached out to Bachoo because I liked their style. I vetted a bunch of agencies but liked how understanding Elena was. As we’re both designers, it was easy for us to communicate. They also gave the impression that their team could make my life easier.

How much have you invested with them?

I’ve spent about $60,000 on their services so far.

What is the status of this engagement?

I’m still working with them and started working with them in August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I generally measure the success of our engagements according to my visual and development standards. Their team builds quality products with analytical integrations, which is helpful. They implement designs and technologies well. Their team’s also flexible. I can give them any project and they’ll execute it in two-week sprints. It’s very helpful.

How did Bachoo Design Studio perform from a project management standpoint?

At first, project management was a little rocky. They had a different project manager at the time, and now their project management’s well done. Their team provides estimates and deadlines. They’re responsive, professional, flexible. I can send them work the weekend before a deadline and they’ll help me.

What did you find most impressive about them?

I’m most impressed by their flexibility to work on any project with me. For one project, I said yes to the client before I even talked with Bachoo. They immediately jumped into the project and did a great job. I know that I always have someone to take on projects for me, which is so helpful.

Are there any areas they could improve?

They could do better during the specification process. This is only because I run a product development team. Their team could advance the project description process. That’s partly because they aren’t terribly familiar with e-sports and gaming. More client research could help the design process.

Do you have any advice for potential customers?

Come with examples. Be transparent about your budget and expectations because they’re flexible and honest.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for Kidbrooke. We provide B2B analytics to financial organizations, such as banks and wealth managers, via APIs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bachoo Design Studio?

We needed to rebrand. We started as a consulting company but evolved into a more software tech company over the last few years. We wanted to change our branding and logo to reflect the change in our business.

SOLUTION

What was the scope of their involvement?

They redesigned our logo and created new brand guidelines. They introduced new fonts and a new color palette. We also wanted branded material, so they created business cards, letterhead, and social media styles. We’re now working with them to rebrand our website.

What is the team composition?

There were about 2–3 people working on our project. We spoke with the CEO, project manager, and art director.

How did you come to work with Bachoo Design Studio?

They reached out to one of our founders through LinkedIn.

How much have you invested with them?

We’ve spent about $4,000 so far.

What is the status of this engagement?

The project started in August 2020 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We plan to launch our entire new brand in January. Overall, our team is really pleased with their work. The design looks great. It’s a vast improvement from what we had before. They’re very proactive and creative. They always ask questions to make sure everything is clear.

How did Bachoo Design Studio perform from a project management standpoint?

They’ve stuck to the timeline and have been really responsive. When we leave comments, they’re able to address them by the next day.

What did you find most impressive about them?

I was impressed by their creativity and attention to detail. On top of that, they’re proactive and efficient.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

Make sure you have a couple of calls to brief them before the project starts. That will ensure everyone understands the scope of the project.

BACKGROUND

Introduce your business and what you do there.

I am the marketing director at Proxet. We’re a software development company that is introducing different services. We are doing everything according to business verticals, technologies, and industries we work with.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bachoo Design Studio?

We recently created a marketing department within our company. Although our company has more than 10 years of experience, we had a lack of marketing expertise. We needed a company or service that could provide good quality design.

SOLUTION

What was the scope of their involvement?

Bachoo Design Studio designed our website and its whole concept. They worked with our logo and brand book.

What is the team composition?

I worked with the project manager as well as the designer. There were also about three people who were responsible for different activities. They were like marketing consultants, but they explained the whole concept, and we tried to explain what we wanted to them.

How did you come to work with Bachoo Design Studio?

Based on the research of about 10 companies, we decided to go ahead with Bachoo Design Studio and sign a contract with them.

How much have you invested in them?

The total cost was about $20,000. It might've been more or less than that.

What is the status of this engagement?

Our engagement started in October 2019, and we launched the website at the end of May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have received positive feedback not only from members of our team but also from people who have visited our website. They just love it and enjoy the website in general.

How did Bachoo Design Studio perform from a project management standpoint?

They were quite professional and open to solving different issues that happened during the process of the website creation. They helped by providing different consultations and analyses on how the design should look, what was good to do, and what was bad to do. We had a few methods of communication, but we mostly used email and Zoom.

What did you find most impressive about them?

The best thing about working with them was their creative outlook and vision for the concept of the website.

Are there any areas they could improve?

Everything about their design was quite good and professional.

Do you have any advice for potential customers?

I would definitely recommend working with Bachoo if you are trying to create something with a design focus, and if you want to have something different in the market.

BACKGROUND

Please describe your company and your position there.

We develop a full suite of iGaming solutions including an iGaming and Sports Betting Platform, Casino integration system and Retail solution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bachoo Design Studio?

Development of a new webpage.

What were your goals for this project?

Improve visual appearance of our web page. Communicate more information about our products in a structured and comprehensive manner. Reflect the boldness of the brand using 3D elements and animations.

SOLUTION

How did you select this vendor?

Researched best behace portfolios.

Describe the project and the services they provided in detail.

They created the design and content for the new webpage from copy and layout to illustrations and icons. They also developed the web page with basic SEO features.

What was the team composition?

One account manager, several designers including a 3d designer and 1 copy writer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It's too early to say.

How was project management arranged and how effective was it?

We used Slack for written communication and Zoom forc alls. Deadlines were communicated with a simple timeline drafted in Excel (no project management tool).

What did you find most impressive about this company?

Their skills in 3D animation were impressive.

Are there any areas for improvement?

There was lack of research prior initiating the project which led to misunderstanding and a lot of time invested in explaining the nature of the industry.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager for BindTuning. BindTuning is the leading platform for building connected and engaging workplaces in Microsoft SharePoint, Office 365 and Microsoft Teams. Since 2011, BindTuning has been helping clients empower employees, drive engagement and boost collaboration. Over 20,000 customers, in more than 50 countries rely on BindTuning award-winning software.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bachoo Design Studio?

Website redesign.

What were your goals for this project?

A complete overhaul of our website, including a refresh of our brand.

SOLUTION

How did you select this vendor?

Our CEO evaluated several design firms and selected Bachoo based on many factors, including their design skills evident on other projects.

Describe the project in detail.

Bachoo worked with our team to restructure the entire website and to refresh not only the content, but the brand. A brand new navigation and unique graphics provided a more modern look to our website. Bachoo also designed the look of our App (the customer account area), to match our new brand.

What was the team composition?

Primarily the Bachoo team of designers and project managers coordinated with our small team, composed primarily of marketing, our CEO and our CIO.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website was launched in December and we have received much positive feedback. We are able to idealize many marketing campaigns and programs to help us drive additional traffic to our new site. The structure of the entire website now makes better sense

How effective was the workflow between your team and theirs?

The Bachoo team kept us to a strict schedule, which was extremely helpful. As with many small company, we are juggling many competing priorities, but Bachoo served as our partner, making sure that we kept on deadlines. It was extremely helpful to have them manage the project as closely as they did.

What did you find most impressive about this company?

their design skills are excellent. We were able to verbally communicate our ideas, and they converted them to designs. Their project management team was professional and competent.

Are there any areas for improvement?

Not that I can think of.

BACKGROUND

Please describe your company and your position there.

I am the founder of the popular Way of Life habit tracker app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bachoo Design Studio?

We needed a new landing page for the app.

What were your goals for this project?

To increase the number of visitors who, after having visited the new site, would continue to one of the app stores to download the app.

SOLUTION

How did you select this vendor?

Based on their portfolio and talks over Skype and email, I was pretty confident they could deliver.

Describe the project in detail.

The site needed to have a fresh engaging look demonstrating the power of Way of Life without going to much into detail, however, enough that the user would want to install the app.

What was the team composition?

Me, a designer and a manager from Bachoo.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We saw a 33% increase in the conversion rate immediately after launching the new site.

How effective was the workflow between your team and theirs?

Very effective. The designer was very responsive and open to my ideas and feedback, however, she also had very strong (and valid) opinions, which brought us just a bit further :-)

What did you find most impressive about this company?

I loved their quality, turnaround, politeness, and creativity.

Are there any areas for improvement?

Not really honestly.

BACKGROUND

Introduce your business and what you do there.

I’m a UX designer at a FinTech startup. We have an app that provides financial services to customers in Brazil. I work on the product team, collaborating with them to design new features, develop research protocols, audit older features, and identify areas for improvement.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bachoo Design Studio?

We hired Bachoo Design Studio to build an MVP for our product. We didn’t have the resources to hire an internal design team, so we decided to partner with a group that could design our app from the ground up. Our goal was to make financial services available to Brazilians who may not have access to a traditional bank because of credit history or other issues.

SOLUTION

What was the scope of their involvement?

Bachoo Design Studio designed the UI/UX for the app we have now. They completed a variety of design work, including UX flows, UI development, and interaction designs. The team guides our engineers through the implementation process with each of their designs.

The app they designed is essentially a digital wallet that lets users pay bills, make purchases, manage their finances, and complete other tasks that banks typically handle. Their team is planning to roll out more robust banking and financial features before the end of this year.

What is the team composition?

We work primarily with one of the co-founders of Bachoo Design Studio. We check in with her regularly, and she is always present when we need to make tough decisions. We also work with a senior designer who interfaces with our engineers to build features and supervise implementation.

How did you come to work with Bachoo Design Studio?

I’m not sure how we initially found Bachoo Design Studio, but we’ve continued to work with them primarily because of their senior designer.

What is the status of this engagement?

Our company began working with Bachoo Design Studio in the fall of 2017, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Without Bachoo Design Studio, we wouldn’t have a product. We’ve greatly benefitted from working with their experienced designers, especially as a young startup.

Users have told us that the app is very intuitive, and that is entirely a result of Bachoo Design Studio’s work. We’re currently in a phase of high growth, and we’re expecting that our user base will increase as we continue to release new features.

How did Bachoo Design Studio perform from a project management standpoint?

We’ve managed the overall project from our end through setting timelines, giving requirements, and coordinating with engineers, many of whom are subcontractors. In terms of Bachoo Design Studio’s internal project management, I’ve always felt comfortable with their ability to allocate their resources and complete tasks on time.

We typically communicate through Slack at least daily, and our designer will use Slack to message our engineers directly. We also use Confluence to record and comment on documentation. We schedule meetings through Google Calendar and hold meetings on Google Hangouts and Zoom. We’ve moved from an ad hoc meeting schedule to having conversations at least twice a week.

What did you find most impressive about them?

They’re incredibly efficient and exceptionally hardworking. Their team is also reliable, trustworthy, and reachable, all of which are important traits for a partner that is located in a different country.

In terms of their design capabilities, I’ve been very impressed by their senior designer. She’s extremely thoughtful and conscientious, frequently looking at the whole flow of the product while executing discrete visual design specifications. She also gives regular feedback and asks great questions. We’ve benefitted from her unique point of view, especially when we’ve had to make important decisions about the direction of our product. At times, she’s acted like more of an employee than an external partner.

Are there any areas they could improve?

I don’t think I have any constructive feedback. When you’re working with a proficient team like Bachoo Design Studio, everything becomes easier, and you don’t have to worry as much.

If anything, it would be great if they were more vocal and assertive. They have valuable opinions and excellent design insights, and I’d love to see them push back against our management team during higher level conversations. With a contractor relationship, that can be very difficult to navigate, but they have the expertise regarding UI and product design.

BACKGROUND

Please describe your company and your position there.

I’m COO and senior developer at Saker.io, a Detroit-based development company specializing in web application development and cloud computing services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bachoo Design Studio?

We needed to outsource UI/UX design and development for some of our clients.

What were your goals for this project?

We wanted to improve user experience with an engaging and intuitive interface design.

SOLUTION

How did you select this vendor?

My team researched vendors and chose Bachoo Design Studio based on their experience and skillset.

Describe the project in detail.

Bachoo Design Studio has provided UI/UX design and development services for several projects. Our partnership is ongoing.

What was the team composition?

We have worked with Daria (Head of Business Development, Bachoo Design Studio), Tasha (Head of Operations, Bachoo Design Studio), and Elena (Head of Design & Co-Founder, Bachoo Design Studio), amongst others.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our clients have been extremely complimentary of Bachoo Design Studio’s rendered website designs. Users have also praised the cohesive and uncomplicated designs.  

How effective was the workflow between your team and theirs?

Our teams work very well together. Bachoo Design Studio is easily accessible and fosters seamless communication. They are responsive to our needs.

What did you find most impressive about this company?

Bachoo Design Studio delivered the simple, sleek, and intuitive designs that we wanted. The team went above and beyond to ensure top-quality results.  

Are there any areas for improvement?

We have not seen any areas for improvement.