Artjoker Software

BACKGROUND

Introduce your business and what you do there.

I’m head of the sales department for FC Shakhtar Donetsk, a football club in Ukraine.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artjoker Software?

We needed to create a mobile app for ticket sales.

SOLUTION

What was the scope of their involvement?

The app was created for fans that want to purchase tickets digitally. It’s currently available for Android devices but we will be creating an iOS version in the future. Fans are able to choose the section they want to sit in and then purchase the tickets through the app, which gives them a barcode that’s scanned when they enter the stadium.

What is the team composition?

We worked with their IT project manager and another person.

How did you come to work with Artjoker Software?

There were two or three other companies in Ukraine that could do this for us, but Artjoker, in my opinion, is the best company in our region. We felt that they would deliver and decided to have them work on this project.

How much have you invested in them?

We spent $11,000.

What is the status of this engagement?

We worked with them from December 2017 to February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s a very dynamic app, and within only one month of publishing it in the Google Play Store, we had 3,000 downloads. After three or four football matches, we sold between 400–500 tickets through it. Our fans are very thankful because it makes it easier for them to purchase tickets, eliminating the need to visit the box office in person or print their tickets from home.

How did Artjoker Software perform from a project management standpoint?

They’re a professional company that works fast. They maintained communication with us at all hours of the day.

What did you find most impressive about them?

We’re so happy with their work that we’ve decided to have them develop our iOS app as well.

Do you have any advice for potential customers?

I would recommend working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Wapit. We’re a web development company mainly focused on Magento and custom PHP applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artjoker?

Initially, we needed additional Magento developers but as we saw their skill, we realized that it would be useful to increase their web development workload.

SOLUTION

What was the scope of their involvement?

We came to them with clearly defined requirements, timelines, and technical expectations. The team worked in iterative sprints and used Magento for the initial web development project. As we’ve increased their workload, they’ve also used custom PHP code, Laravel, and WordPress.

What is the team composition?

Artjoker’s team consisted of a project manager and a front- and backend developer. Our internal team and project manager had direct contact with them.

How did you come to work with Artjoker?

A company I had previously outsourced some work to referred me to them. After their success on the first project, we decided to increase the amount we worked with them.

How much have you invested with them?

All of our projects together have totaled €24,000 ($27,839 USD).

What is the status of this engagement?

We began working together in October 2013 and still have ongoing engagements with custom Laravel and WordPress projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have skilled developers that deliver high-quality code. I’ve been satisfied with all of their deliverables, and see them as a great asset to our company.

How did Artjoker perform from a project management standpoint?

Communication is very important to me, and their project managers are definitely responsive. We use the project and task management tool Work Section to update the progress of each task. We also use Slack quite often, and occasionally Jira or Skype.

What did you find most impressive about them?

They begin working immediately when we give them clear project details and requirements. They see us as their partner, so they always follow up on their work and consistently provide feedback on how to improve our support.

Are there any areas they could improve?

They’ve actually helped us improve some aspects of our workflow. For example, we would usually come to them with every facet of the project detailed. Now, based on their guidance, we include them much earlier in the process so that they can give realistic, technical feedback on requirements and timeline estimations.

Do you have any advice for potential customers?

With every project, you need to make sure you’re in charge of the schedule and expectations.

BACKGROUND

Introduce your business and what you do there.

I am the founder of Tag A Long, which allows users to connect and train with professional athletes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artjoker?

We had an alpha version of the platform, and we needed outside assistance to handle software development, wireframing, and all design for iOS.

SOLUTION

What was the scope of their involvement?

The initial version had basic functionality as far as which buttons would go to which screens. Artjoker increased that functionality with a backend administration panel, which allowed for easier access and faster changes. It is a catch-all platform that manages all users and athletes and allows for communication from both parties. After the upcoming iOS launch, we plan to build an Android version.

What is the team composition?

The business developer and project manager of the mobile department were our main contact points. The project manager was our liaison to the Ukraine-based engineers. 

How did you come to work with Artjoker?

We conducted an online search of local software development companies. I don’t have a lot of background in software development and tech, so I needed to find an organization that had a good reputation and provided all the services we needed. We compared portfolios and previous clients. We had three calls with Artjoker to discuss our goals, and they took extensive notes and sent recap emails to clarify the scope of the work. 

How much have you invested with them?

We’ve spent around $16,000.

What is the status of this engagement?

We began working with them in December 2017 and it is ongoing. We are anticipating a June 1 iOS launch. We are in the final 5-10% of the beta minimal viable product for our application and platform. We are also anticipating future collaboration on an Android version.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although we haven’t launched the iOS yet, in terms of what I envisioned for this app and what it actually looks like, I couldn't be happier with it. It's exceeded my expectations. Hopefully, we can bring on one or two of their developers full-time to manage the user base and the company as it grows on the software side.

How did Artjoker perform from a project management standpoint?

From the beginning, Artjoker was concerned about the end goal. They understood the big picture from the start so I didn't have to micromanage. I was based in LA and they were based in Ukraine, so there was a limited amount of time each morning to work, but we would call or text regularly, and everything was efficient and seamless. Their engineering team spoke Russian, but very little was lost in translation. I was coming from a very non-tech background, but everything was explained to me in a much more basic way as to why we were making certain changes.

What did you find most impressive about them?

We've worked with several freelancers for different services, but Artjoker has the ability to provide multiple solutions. That makes them stand out. They also understood what the goal was and what steps we needed to take for completion. They adjusted swiftly to any changes I wanted to make.

Are there any areas they could improve?

Working in different time zones has been a challenge, but we worked around that. Given those circumstances, the fact that we've made the progress that we have in six months is why we'll continue with them as opposed to finding someone more local.

Any advice for potential customers?

Ukraine is generating many talented engineers, so it would be worthwhile to explore the options with Artjoker. I would recommend getting to know the leadership and development team on a personal level as well.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and director of AVI Design Ltd. We're an e-commerce business specialized in contemporary furniture, home accessories, and anything with a pure design aspect.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artjoker?

I needed to get Magento up and running as we were starting from scratch.

SOLUTION

What was the scope of their involvement?

They came up with a plan of action. I signed up for the full package, meaning that they developed the platform and they run the project for me. We chose a template which was more suitable for the business model. They came up with all of the features and the design. They delivered all of that, plus they implemented SEO [search engine optimiztion] and the blog side of things.

What is the team dynamic?

My first point of contact is Roman Katerinchik [CEO, Artjoker]. I've also been speaking with Nikita Borisovsky [Business Analyst, Artjoker] who handles the SEO side of things along with Elena Halyavka [Chief Marketing Director, Artjoker]. I contact Roman and Nikita on a daily basis. They give reports every Friday. If there’s any backlog or anything like that, they'd let me know weekly. We'd stay in touch on WhatsApp on a daily basis. If there's anything I need, I usually just pick up the phone and send an SMS.

How did you come to work with Artjoker?

My IT director found them. When I was doing my research, I spoke to a few companies in U.K. and U.S. Unfortunately, the service wasn't great, plus the costs were 30% to 40% higher than Artjoker.

When I spoke to Artjoker, I realized they were really good. They're knowledgeable, they understand what the client requires, and most importantly, they deliver on time. It was down to execution versus time, meaning that they came out a bit cheaper, a lot quicker, and their service was really good. By far, it was probably the best out there that I've found, and I've spoken to about 10–12 companies.

How much have you invested with them?

We've spent 9,000 to 10,000 euros [$10,800–$12,000].

What is the status of this engagement?

We've been working with them since April 2015. They delivered the platform in November 2017 and since then I've signed a contract with them so they can be my support team. SEO is an ongoing project as well.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're very happy with the work they've done. My expectations were quite high, but they've managed to perform better than expected.

How did Artjoker perform from a project management standpoint?

Their project management is 9 out of 10. We mainly communicate through phone and email. They have a system for clients to keep track of things, but I didn't need it. We've been delayed only by two weeks, but that was because I was thinking about something.

What did you find most impressive about them?

Their approach. They understand the client, they relate to them, and they understand the project. They've been mainly focusing on the Russian, Ukrainian, and European markets, and more recently on the U.S. too.

They look after their clients and that’s what made their approach a lot better than other companies. Some of the other companies didn't call me back or didn't follow up on the requirements. Artjoker always calls and goes out of their way to always perform better, asking if there's anything else they can do or suggest how to improve something. They think outside of the box.

Are there any areas they could improve?

If they refine they're doing and how they work, they will get a lot more business.

Do you have any advice for potential customers?

Be as open as possible and give as much information as possible, so there's a proper dialogue between the client and the company. The client is always right, but that's not always the case. From the client's point of view, being open-minded can give way to even better ideas.

BACKGROUND

Introduce your business and what you do there.

I am a program manager at Avia Lux, a helicopter training center located in Sharjah, United Arab Emirates. We provide flight and maintenance personnel with training for Mi-type helicopters.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artjoker Software?

We needed to create a website for the training center. We had one previously, but it had grown outdated, so nothing was being taken from it. Artjoker Software started from scratch.

SOLUTION

What was the scope of their involvement?

The website consists of information, pictures, and specific designs for questionnaires which potential students can fill in. These responses are sent to my email inbox, and there is also a feature for requesting phone calls.

We also have slides going from one part of the website to another. Everything is interconnected and logical, so if a person wants to see specific information, they are automatically taken to that part of the site. I find this functionality to be helpful in understanding the scope of work in the training center.

Artjoker software developed the website with a focus on the training we offer, since we aren’t selling a large range of products. The main goal of redesigning the website was to make it more user-friendly and to have more people engage with our company.

Artjoker’s website design is modern, and they incorporated everything we asked for. They are a professional team, and they know how everything works. The content for the website was provided by us.

What is the team dynamic?

We worked with a program manager who collected the overall idea of what we were expecting from the project, then this information was transferred to someone else who took care of website implementation. They managed a team of at least 3-5 people who were each responsible for particular aspects of the design. I was not in communication with the team, so I forwarded questions to my specific contact, and he always replied promptly.

Once the project was finished, a third contact took care of the maintenance process. I could address this person if I had any questions or issues after the implementation of the website.

How did you come to work with Artjoker Software?

A friend of mine recommended Artjoker. I compared prices with similar companies and looked at customer reviews, then decided they were right for the project.

How much have you invested with them?

We invested between $3,000-$5,000.

What is the status of this engagement?

We started working with Artjoker in February-April 2016, and the project was completed within 3 months. Afterwards, I addressed a couple issues from a technical point of view, including how to change some parts of the site. The last time I contacted them was 2 months ago, and they still helped me. We’re in touch on Facebook, so I don’t have a problem with writing a message or calling if something is wrong. Artjoker is an open-minded and easygoing team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, I can say that Artjoker is a professional and responsive team. They really listen to the customer, and they make analyzations to try to find solutions, even for the craziest of ideas. This is impressive because not all companies actually want to hear what the customer wants. Their work was done quickly, so I would say they are reliable as well.

The website has been received well by customers.

How did Artjoker Software perform from a project management standpoint?

They were in contact with me 24/7. I could write a message at any time of day, and they would respond even if it wasn’t during working hours. I’m not sure who takes care of what, so having a single contact who manages the team and answers my questions is beneficial. We used WhatsApp, Facebook, email, and Skype for communication.

What did you find most impressive about them?

Artjoker distinguishes themselves from other companies by being a team of young professionals with open minds. It’s as if they are ahead of technology, and rather than us having to explain things to them, they tell us how things need to be done.

Are there any areas they could improve?

I can't think of anything.

BACKGROUND

Introduce your business and what you do there.

I am the Marketing Specialist for an international company that produces beverages on the basis of unique thermal water. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artjoker?

We wanted Artjoker to create an in-house app, which will help sales agents manage work processes. These include controlling all the payments, choosing payment methods, providing analytical statistics, browsing the contact information of retail locations, etc.

SOLUTION

What was the scope of their involvement?

Artjoker developed both the Android and iOS apps. They integrated payment methods in the apps and created an understandable design and structure. Due to a prior agreement, they presented us with a wireframe and we discussed how we could improve the implementation. We also described how we wanted the design. They made those changes and we reached an agreement according to which we were showed a design. We’ve added details and new sections. They also removed some useless features, optimizing and simplifying the app.  

How did you come to work with them?  

I found them on Google. I just browsed and clicked through their website. I liked the colors and design, plus everything was so clear. I saw that it would work well for our app.

How much have you invested with Artjoker?

We paid between $10,000 and $15,000 for their services.

What is the status of this engagement?

We started working with Artjoker in February 2016. It is an ongoing project as we are constantly working together to improve the app.  

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?  

Since the app was launched, our KPI has increased by 30%, which is a perfect result. All the data is stored in one place, so it is easy to control all the sales managers and payments. The workers use the app every day, so the usability was checked by real users. There is nothing odd, all is clear and brief. 

How did they perform from a project management standpoint?

I enjoyed their attitude toward their clients. All processes were professionally managed and controlled. Deadlines were usually met. Once, there was a 2-day delay because of the holidays, but I didn't mind it. The collaboration was on a high level. I maintained connection all the time and in all stages of development with a dedicated project manager. The team at Artjoker was very friendly and always ready to help.

What did you find most impressive about Artjoker?

Their friendliness, I suppose. It was pleasant to discover and work with them.

Are there any areas Artjoker could improve?

No, I was absolutely satisfied working with them.  

BACKGROUND

Introduce your business and what you do there.

I'm a marketing specialist at a company that sells children's clothing in Kazakhstan, Russia, and Belarus.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artjoker?

We wanted to widen our reach and sell more products by improving our online presence. 

SOLUTION

What was the scope of their involvement?

Artjoker created an e-commerce landing page.

How did you come to work with Artjoker?

I learned about Artjoker from my colleague. She participated in a conference headed by their company. My friend told me that they are people you can rely on when it comes to development. They are also known for meeting deadlines. Those qualities attracted me the most when choosing a contractor.

How much have you invested with Artjoker?

We paid under $10,000 for this project.

What is the status of this engagement?

It is an ongoing project. We are planning to continue our cooperation and use their support services.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

As I am not really into web development, I can judge only by the design they've made—it is really attractive. Our clients have also said that our website is very easy to use. Since we launched our new website, the number of sales has gone up considerably. The person responsible for this project also said that our conversion rates are higher after the launch. I believe this is a perfect feedback both for our company and Artjoker.

How did Artjoker perform from a project management standpoint?

Overall, they did a great job. As I already mentioned in the previous question, they met all the deadlines. The manager kept me in the loop and I always knew how far along the project was. They got back to me with answers to questions I had very quickly.

What did you find most impressive about Artjoker?

I was absolutely satisfied with their job and I loved the design they made. It is very modern and inexperienced users find it simple to use. 

Are there any areas Artjoker could improve?

No.

BACKGROUND

Please introduce your business and what you do there.

I am the CEO [Chief Executive Officer] of MegaRoom, a retail furniture store with several shops in our native city of Kharkov.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artjoker?

We needed to develop a new website.

SOLUTION

What was the scope of their involvement?

I wasn’t really sure what I wanted, but they helped me define the scope of the project. They took into account all of my suggestions and ideas. We had five people working on the project, and they delivered all the work on time. Their work was amazing.

How did you come to work with Artjoker?

I had several conversations with the owner. He is friendly, and I was confident I could work with him. Other than that, Artjoker is quite well known in Kharkov because of their participation in conferences and workshops. They are a high quality agency.

How much have you invested with Artjoker?

We have spent under $10,000 working with them.

What is the status of this engagement?

We started working with Artjoker this winter, and the project was completed on time.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work or the impact of the engagement?

I was not closely involved in the project, so I was really surprised by the final result, which was great. A lot of our clients congratulated us on the website; they said it is very easy to use and understandable.

How did Artjoker perform from a project management standpoint?

Their project management was fine. I liked the way they managed the work and was satisfied with all the feedback. If I had any questions, I was always responded to quickly, and they met all of our deadlines.

What did you find most impressive about Artjoker?

They [Artjoker] are really friendly and a pleasure to work with. They really stand out from everyone else.

Are there any areas Artjoker could improve?

They have a great attitude. The team I communicated with was great. They explained a lot of things to me that I didn’t understand about the website. This kind of polite and friendly treatment is really surprising in our world and in our city.

BACKGROUND

Introduce your business and what you do there.

We devised a system for to rate hospitals based on dozens of variables comprising of millions of data points in over 300 common medical procedures and treatments. The company has acquired a wealth of up-to-date data from independent sources in order to calculate an evidence-based hospital quality score for procedures and treatments. I am the Senior Developer here.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artjoker?

As we are holding sensitive PHI [protected health information] data, we were implementing a HIPAA [Health Insurance Portability and Accountability Act] compliance. Part of what we needed was some security and stress testing, which Artjoker provided.

SOLUTION

What was the scope of their involvement?

Artjoker performed security and stress tests for our website which included: testing for information gathering, configuration, deployment management, identity management, authentication, authorization testing, session management testing, and more.

How did you come to work with Artjoker?

ArtJoker was recommended to us.

How much have you invested with Artjoker?

It was approximately under $10,000.

What is the status of this engagement?

The project is completed.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Sorry, we don’t have any statistics. That being said, as a result of their vulnerability tests, we improved our website’s security and fixed some bugs. This made our users less frustrated because the website was more stable.

How did Artjoker perform from a project management standpoint?

The first step was to gather information relevant to our tests. After clearing that up, things got much better and faster. The tests were fully built, performed, and if needed, cleared. Overall, we are pleased with the management [of Artjoker] of this project.

What did you find most impressive about Artjoker?

We didn’t check with other providers, so I don’t have anyone to compare to. Everything was fine. Things that ever were missing were sorted with by ArtJoker with no issues.

Are there any areas Artjoker could improve?

I would prefer that they try to understand us a little bit more before starting their work.

BACKGROUND

Please describe your company and position.

I am the Head of Loyalty of Umai Group

Describe what your company does in a single sentence.

Product Retail. We run over 150 stores across the country and sell a wide range of products, while also growing our digital services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Artjoker Software to accomplish?

• We wanted a new e-commerce solution that is fast, easy to use, and can grow with our business. This included a website, mobile app, and admin panel to make our work simpler and support more customers.

SOLUTION

How did you find Artjoker Software?

• Online Search
• Referral

Why did you select Artjoker Software over others?

They can handle complex projects, integrate many systems, and build solutions

How many teammates from Artjoker Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Artjoker built a complete e-commerce platform for us. They created one backend for both our website and mobile app, a powerful admin panel, and a system that can handle over 1 million users. Some key things they did: 

• Moved our old data without problems 
• Made a system to sync loyalty points Built advanced order and role management 
• Created accurate delivery pricing based on location and weight 
• Combined online and offline purchase history 
• Added fast product search with Elastic Search 
• Set up monitoring and analytics

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project gave us clear results: One backend keeps prices consistent on web and mobile Accurate delivery pricing reduces cancellations System now supports over 1 million users smoothly Fewer third-party integrations, lower costs Admin work is easier and faster

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Artjoker was very professional and always responsive. Even with a 4-hour time difference, they solved issues quickly and delivered work on time. They kept us informed at every step.

What was your primary form of communication with Artjoker Software?

Virtual Meeting

What did you find most impressive or unique about this company?

They made our complex business processes work smoothly online. They also communicate very well and understand our needs clearly. Are there any areas for improvement or something Artjoker Software could have done differently? The collaboration was smooth. We have no major suggestions. We are excited to keep working with them on new features.

Are there any areas for improvement or something Artjoker Software could have done differently?

Everything is fine, this is a great collaboration.