Arora Technologies Pvt Ltd.

BACKGROUND

Please describe your company and your position there.

I am Prince Sisodiya, Managing Director of Shree Balaji house lifting Pvt. Ltd. We deal in house lifting and construction services. We offer these services in PAN India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arora Comfortechs Pvt Ltd., and what were your goals?

We hire Arora Comfortechs Pvt.Ltd for custom web designing and development of our company website. We need this website within 2-3 months to expand services in PAN India as earlier we were providing these services only in the Haryana region.

SOLUTION

How did you select Arora Comfortechs Pvt Ltd. and what were the deciding factors?

We search it on Google and found Arora Comfortechs Pvt. Ltd. is in the top position with good reviews. Then we have scheduled a meeting and discussed our requirements and budget. They offer us their best plan with a justified price so we took the decision to choose them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed and developed the website and hosted it as per the requirements. As well as did the basic SEO which is including in their offer.

How many people from the vendor's team worked with you, and what were their positions?

Their 3 team members have worked with us. One is the designer who provides us mock-ups for the website layout and the other is the developer who developed the website entirely in WordPress. The third person is responsible for the SEO of our website.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It was a good experience of choosing Arora Comfortechs Pvt.Ltd as they provide what they said. A user-friendly website within the given time frame on a pocket-friendly budget.

Describe their project management style, including communication tools and timelines.

It was awesome as their customer representative is always there to attend to our queries and changes for the website. Yes, they give us the website for the desired time.

What did you find most impressive or unique about this company?

The most amazing factor is their communication and other is that they always had good solutions for our requirements. It is worth for money.

Are there any areas for improvement or something they could have done differently?

They are good at their work all you need to do is just tell them what you exactly want so they can deliver their best as they are versatile.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a consulting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arora Comfortechs Pvt Ltd.?

I offer web, development, and business development services to SMEs. I leverage Arora Comfortechs for their outside of the box thinking and consultation services.

SOLUTION

What was the scope of their involvement?

As an example, they’ve helped me with a limo booking service. They completed all of the development, and they created a program that blocks the client from booking twice. The team has also given me good ideas on how to block dates, for when a car needs to be serviced. Everything is now fully automated, and it’s very well done. Additionally, they’ve repaired a lot of websites that were causing me a lot of frustration.

What is the team composition?

I work directly with the owner.

How did you come to work with Arora Comfortechs Pvt Ltd.?

I found them on a freelancer platform.

How much have you invested with them?

We’ve spent $10,000–$50,000.

What is the status of this engagement?

We started working together in August 2017, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’re very responsive and are great at negotiating pricing. I take pride in working with people who work outside the box, rather than people who do exactly what I say. It really makes them stand out. With technology, they’re very well versed and know what’s going on.

How did Arora Comfortechs Pvt Ltd. perform from a project management standpoint?

We had a rough time when we first started out in getting used to each other, but I think he’s adapted to my style. I’m not a micromanager, but I definitely need to know what’s happening. Now, they inform me early enough that I can manage things better with my clients.

What did you find most impressive about them?

They’re extremely responsive and always deliver. If something isn’t working with production, they’ll step in right away and deal with it.

Are there any areas they could improve?

No, I don’t think have any areas of growth.

Do you have any advice for potential customers?

My advice is to make sure you have an initial plan drawn up with them. Don’t just rely on a phone conversation, you need to document things. Things will get lost if you’re not careful and write things down.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and CEO of Arise Hospitality Solutions. We are a procurement company that deals with the state and locals. We procure everything from medical supplies all the way to office supplies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arora Comfortechs Pvt Ltd.?

We needed someone to develop our website.

SOLUTION

What was the scope of their involvement?

They’ve built more than one website for me. They took care of developing my site and making changes to it, in addition to the pricing on the website. They did everything from thinking through the concept to the actual completion. They built the front- and backend from start to finish.

What is the team composition?

I worked with Abhishek (Project Manager). I didn’t want to deal with a lot of people because I didn’t want a confusing situation, so I just wanted one person to communicate with who could direct from there. 

How did you come to work with Arora Comfortechs Pvt Ltd.?

I was introduced to their company by a friend. After interviewing them, I recognized that I liked Abhishek’s personality because it blended with mine. He was a good listener, timely and worked well. When you’re getting quotes for something, they’re all going to come back with different pricing, but I had to make the decision based on what I felt was right for me.

What is the status of this engagement?

The first website they built for me was in around 2015, but more recently the website was built between July–August 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m happy with the work they’ve done on my website. I liked the way Abhishek works. Their team built the site to my satisfaction. I liked the end result; they did what we needed them to do. 

How did Arora Comfortechs Pvt Ltd. perform from a project management standpoint?

They were very good. I thought Abhishek communicated well and was responsive. We had good feedback with one another. If he didn’t understand something, he’d ask me to put it in writing so he could see it better. 

What did you find most impressive about them?

Their timeliness and ability to understand while being understood were impressive. Abhishek took feedback very well, even when he did something I didn’t like and I asked him to make changes, he asked how I wanted it done and accepted that feedback very well.

Are there any areas they could improve?

There is nothing that is ever done in its totality. I don’t believe in perfection, so there is always room for improvement. We are in a world where things are changing every day, so you have to meet the demands that are out there from customers.

Do you have any advice for potential customers?

Tell them what you want and let them give you their feedback. This is what they do for a living and they are the professionals.

BACKGROUND

Introduce your business and what you do there.

I’m the art director at a commercial printer. I’ve been with the company for 35 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arora Comfortechs Pvt Ltd.?

We needed to have our website upgraded and made more functional. We needed Arora Comfortechs Pvt Ltd. to analyze and make adjustments to improve the site.

SOLUTION

What was the scope of their involvement?

Part of it involved moving the entire site from Bootstrap to WordPress. The team made sure that all of the order and quote forms were functional on the new platform. They also revised and improved our file upload setup.

What is the team composition?

I’ve worked with the owner.

How did you come to work with Arora Comfortechs Pvt Ltd.?

I believe I found them through promotional emails during the time we needed help. We gave the owner a call. He even came down to the office, and we talked everything out in person. He was very responsive.

How much have you invested with them?

I think we’ve spent less than $10,000.

What is the status of this engagement?

We started working with them two years ago. They still help us out with adjustments and maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team was responsive to whatever we asked them to do. Their work makes it easy for us to keep everything functional. Everything is much more streamlined.

How did Arora Comfortechs Pvt Ltd. perform from a project management standpoint?

Arora Comfortechs Pvt Ltd. gets on the job right away. Everything was done pretty much by email. A few times, we’ve talked to the owner in person.

What did you find most impressive about them?

I’m impressed with the ease of dealing with them. They’re also very prompt.

Are there any areas they could improve?

They probably needed to be able to understand the nature of our business a little bit better, but they got the hang of it pretty quickly.

Do you have any advice for potential customers?

Get a hold of the owner. He will pay attention to what you need and deal with it right away.

BACKGROUND

Please describe your company and your position there.

ONGC Videsh is a wholly owned subsidiary of ONGC and India's largest international oil and gas E&P company having 37 projects in 17 countries. I am General Manager, Head - Corporate Communications, based in New Delhi

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arora Comfortechs Pvt Ltd.?

Designing and maintainenc of our corporate website

What were your goals for this project?

A refreshing and vibrant look and updations on real time basis

SOLUTION

How did you select this vendor?

Through open tender

Describe the project and the services they provided in detail.

They made excellent presentation

What was the team composition?

The project team had four people

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our project was developed and launched in a very short time. A very responsive team.

How was project management arranged and how effective was it?

Their project management style was very impressive compared to other vendors

What did you find most impressive about this company?

Their excellent presentation and low price quote. The responsiveness of the team is really appreciable.

Are there any areas for improvement?

Not really

BACKGROUND

Please describe your company and your position there.

I am the CEO of American Internet Matrix, LLC. I have a reference website using buttons matrix with about 2 million buttons linked to popular websites on Internet different category-wise.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arora Comfortechs Pvt Ltd.?

Development of the website using buttons matrix. The company did the coding in PHP based on the design provided to it.

What were your goals for this project?

Develop a reference website using buttons matrix with features like presenting buttons different category-wise, advertisement, favorites, history, bookmarks, adhere, and demo buttons and chrome browser plugins for history, and bookmarks. Also including sorting buttons to sort the buttons alphabetically.

SOLUTION

How did you select this vendor?

I searched for freelancers on a freelancer website. Of the short-listed freelancers I provided a small hands on exercise to test their capabilities. Arora Comfortechs Pvt Ltd was prompt in completing the exercise. Arora Comfortechs Pvt Ltd offered reasonable rates and I selected based on their competency and rates that I could afford.

Describe the project and the services they provided in detail.

They developed the website and hosted it on a cloud as per the requirements.

What was the team composition?

The project team had about 5 people with varying capabilities and experience. It took about 3 years to develop the website intermittently. The time it took was much less because I had provided the requirements in installments.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It was a total success.

How was project management arranged and how effective was it?

We used a freelancing website for project management. We used video chat mostly through freelancing website and Skype. The vendor always met with the deadlines and accomplished the scope of the projects.

There were times when the vendor brought to table the best practices prevailing in the industry as well as how to make my website more efficient in design that I had not thought of.

What did you find most impressive about this company?

This company has technical capabilities, experience, and reliability.

Are there any areas for improvement?

Can reduce some technical debt.

BACKGROUND

Introduce your business and what you do there.

I am the managing partner of a company called Bullseye Sales Events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arora Comfortechs Pvt Ltd?

In this particular project, we needed a simple client-facing website as well as some other development specifics.

SOLUTION

What was the scope of their involvement?

They developed a website from scratch that allows our customers to find out more information and access our services. They also built out a far more sophisticated CRM and scheduling tool that was customized for our needs.

What is the team composition?

We started out working with about four members of their team but are closer to two now that they are more familiar with our system.

How did you come to work with Arora Comfortechs Pvt Ltd?

Our company had worked with their team before, so we had a pre-existing level of trust established with them. Beyond that, it was simply the cost of doing business. Had we done the project with anybody else it would have been significantly more expensive than what we paid.

How much have you invested with them?

The total cost is in the $20,000–$25,000 range.

What is the status of this engagement?

I believe we started working with them in August 2018 and the relationship is still ongoing as we work to fix and improve all aspects of the system.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I can’t stress enough how satisfied we have been with the quality of work and customer service that we receive from the entire Arora Comfortechs team. We’ve worked with larger Salesforce companies in the past and left those relationships with a very sour taste in our mouth. We don’t have any specific metrics established for them because we always trust them to get the job done.

How did Arora Comfortechs Pvt Ltd perform from a project management standpoint?

We had a comprehensive discussion laying out the outline of what we needed and then allowed them to roll with it from there. Typically, we would hold conference calls with them in the evenings or we would record a Zoom meeting discussion of key elements that we wanted them to cover and send it to their team.

That occurred every couple of days in the beginning, eventually became weekly, and is now more ad hoc when we find something we want to change or improve in the system. They have a main point of contact for us and then they send out the tasks to their developers as they see fit in order to make sure everything is taken care of on time.

What did you find most impressive about them?

We’ve never had an issue with them because they are always very clear on what can be done, can’t be done, or shouldn’t be done, and they provide guidance and recommendations on what we might want to do instead.

Are there any areas they could improve?

The only thing we’ve really worked on to improve over the course of the relationship is consolidating the number of emails used to present updates so that we have information in one comprehensive email rather than 20 little ones. They’ve improved in that regard over time so it’s not something I would really criticize them for.

Do you have any advice for potential customers?

Start by having a very specific conversation about what you want to accomplish so that they can figure out the best way of getting you there. They can design whatever you want, but where they add the most value is in pushing back on things that may not work as well as you thought they would and that they have better ideas about how to implement.

BACKGROUND

Please describe your company and your position there.

Elevate Customs is a high end gaming table manufacturer serving clients worldwide. I am the owner of Elevate Customs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arora Comfortechs Pvt Ltd?

We hired Arora Comfortechs to help build our custom website and make sure that it is responsive on all handheld and computer devices.

What were your goals for this project?

To have a functioning and easy to use website.

SOLUTION

How did you select this vendor?

The easy communication and quick replies is what did it for me. We have been successful in working together thus far and resolving any issues that may occur right away.

Describe the project and the services they provided in detail.

We were stuck with an incomplete website until we found Arora Comfortechs. They were able to build each page with every custom idea in mind. From home page to product pages with custom color swatches.

What was the team composition?

We worked directly with Abhishek and he has his own team that he turns to to fulfill certain project tasks.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Without our website, Elevate Customs would not exist. We are very thankful and grateful for all the time and care that was put into this project and still is.

How was project management arranged and how effective was it?

We would work whenever needed and required. Whenever deadlines and project tasks were promised to be completed — they were.

What did you find most impressive about this company?

The communication and quick fixes is what makes me as the owner of Elevate confident to keep working with Arora Comfortechs.

Are there any areas for improvement?

Very pleased with the work.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a company called Sarcio Solutions Inc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arora Comfortechs Pvt Ltd?

We acquired an existing daily deals website that existed on two servers. It had been that way for eight years from the previous owner. It was expensive because we had the funding of the website on one server and the backend of the website on another server. I wanted to migrate the website onto a single server and needed the website to be operational during the migration.

SOLUTION

What was the scope of their involvement?

Arora collected the files from the two servers and migrated them onto one server on Google Cloud Platform. The original servers had over 20,000 subscribers, about 12,000 customers, and the information of roughly 1,500 clients on it.

Once they migrated the servers, they pulled out all of the strings. Their team made sure the server contains all of the photos, customer information, and merchant information was there.

They also provided frontend work because our daily offers move around. Their team created Crons that automated the site more.

What is the team composition?

We worked with their lead on this project.

How did you come to work with Arora Comfortechs Pvt Ltd?

The previous owner of the website hired Arora for a small amount of work and gave me their number. I contacted them for this larger-scale project.

How much have you invested with them?

We spent about $7,000 on this project.

What is the status of this engagement?

We started this larger project in March 2020 and completed it in April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of their work was high. For me, it was important that the site stayed live. Any hiccups that I saw, Arora got on the phone with me to discuss changes in real-time. This went through all hours of the night.

Arora’s owner was available to migrate the site around 10:00 pm – 11:00 pm in British Columbia because I wanted to wait until there was minimal traffic. We worked during the later hours in the evening to make sure that our daily email went out the next morning.

How did Arora Comfortechs Pvt Ltd perform from a project management standpoint?

They were excellent and the touchpoints were high. Their responsiveness was the most important quality to me. The owner was always there with a response within 15–20 minutes.

What did you find most impressive about them?

I couldn’t have asked for a better partner in this project. The accuracy of their work was their most impressive quality. Their versatility and ability to work with many different coding languages were high.

When a problem arose, I was impressed with their problem-solving abilities. For example, there were issues about finding an email supplier with an API. The client was able to find suppliers quickly before I was able to find a better solution. Arora was able to switch over the API and get it working on our new service.

Are there any areas they could improve?

The team could be larger so that other work could be distributed. That’s just the process of the company growing.

Do you have any advice for potential customers?

Make sure that you know exactly what you want to accomplish. Meet with an executive at Arora and get them to lay out a cost estimate. Then, work within the budget. As long as the expectations are there and they know the hourly rate, there’d be no problems. They’re versatile, so you don’t need to worry about their ability to work on different projects.

BACKGROUND

Please describe your company and your position there.

Macrotech Group of Companies. www.macrotechbiz.com President

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arora Comfortechs Pvt Ltd.?

Website Development, server and data mgmt.

What were your goals for this project?

Improvements & Advancements.

SOLUTION

How did you select this vendor?

Reference from another business.

Describe the project and the services they provided in detail.

Website development, servers and emails set up. Leads Management, CRM integration, Adhoc reports. Project Management modules set up for different departments.

What was the team composition?

Our team dealt with only Abhishek Arora there, and feedback was that he is Awesome. He assisted in every task himself and he coordinated with his team accordingly. Overall team performance we can say was great, very productive, efficient, and quick.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Confidential.

How was project management arranged and how effective was it?

Very effective, specially considering we have worked with many teams/vendors in past. they always met the deadlines, they had the attention to detail, which is the main factor.

What did you find most impressive about this company?

Very thorough and attention to detail. They understand what their client needs and they know what they are doing!

Are there any areas for improvement?

There is always a room for improvement, if they would have local reps in Ontario, we would have considered more projects.