Arctic Grey, Ltd.

BACKGROUND

Please describe your company and position.

 I am the Owner of a consumer products & services company 

Describe what your company does in a single sentence.

Makes glass enamel, sterling silver, and 18K gold vermeil pendants, necklaces, chains, rings, and bracelets. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Migrate bigcommerce e-comm data to Shopify
• Re-design an entire new website
• Migrate B2B and inventory data to Shopify

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Arctic Grey, Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The full scope of work included migration of all data from lightspeed and bigcommerce to Shopify. The entire website was also developped and re-designed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Met project milestones on schedule. Once we launch, we hope to increase website conversion by at least 30%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

the team communicated effectively and delivered items on time. The responses were always quick, without hesitation that the team were working on it. 

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The team was extremely organized and detail-oriented. Each task was reviewed and followed up on with resources if needed, links to additional examples, and numerous solutions provided so I could make the most educated decision. 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Arctic Grey can improve upon the design process by offering additional design options. I felt like we had a great first presentation, made a few decisions, and then the ownership team had to consistently follow up on revised pages that we requested be reviewed and given a few different options. 

BACKGROUND

Please describe your company and position.

I am the Web Content Manager of Wildwood Guitars

Describe what your company does in a single sentence.

We specialize in high end Custom Shop guitar retail. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Completely rebuild our website on Shopify

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Arctic Grey, Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our goal was to get our existing site off WordPress and on to Shopify. We gave Arctic Grey a huge project to complete and Maddie and Sophia got us to the finish line. Arctic Grey has greatly improved our SEO and have improved the website functionality overall, making it easy for our customer to look through thousands of guitars to find what they need! Maddie went well above expectations and made sure Wildwood Guitars was taken care of. Still to this day, months after the launch, we meet on a regular basis and will be adding new features to the site. Thank you guys!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our SEO was greatly improved and site searchability was extremely enhanced for our customers. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Once we locked in with Maddie, the project was finished very quickly. Maddie was the key to getting this project completed. 

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

How they gave us the attention to detail we needed to make our new site a success. The communication during the whole process was A++++

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

For us, it was about getting the right people to work with. In the beginning we did not work well with the first 2 project managers but after Maddie took over, it was smooth sailing!

BACKGROUND

Please describe your company and position.

I am the Co-owner of McClure's Pickles

Describe what your company does in a single sentence.

Specialty Food manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Updates to website to meet ADA compliance standards
• Revamp site UI and pages to new theme
• Upgrade home and product pages to optimize UE and flow

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Company values aligned

How many teammates from Arctic Grey, Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Initially in 2020 the scope was to revamp our custom theme to meet ADA guidelines.  Once we updated to shopify native theme their goals were to optimize pages, integrate new content and assets and ensure UI/UE was in a good position.  Now, we are at the point where we are optimizing UE/UI, integrating new features and really making a world class website.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• ADA guidelines met to satisfactory outcome based on continuous WAVE audits.  As new guidelines are updated we still use Arctic grey to monitor and assist in making changes to meet updated standards -- they are on top of it!
• Moving to the new theme they handled the transition fantastically, giving users a smooth frictionless experience and providing suggestions on best practices for their experience.
• Now that we have deployed, they have taken the initiative to make additional suggestions (which we are moving forward with) to upgrade our landing/product pages even further to provide a better experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistent communication, response times are fantastic and deliverables were exceeded.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They deliver a great result. We don't have in-house designers or web teams, and having Arctic Grey, Ltd. is a value add.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

At this point we enjoy working with the team at Arctic Grey, they are like a partner arm of our company that has the ability to handle just about anything you can toss there way.

BACKGROUND

Please describe your company and position.

 I am the CEO of an ecommerce company 

Describe what your company does in a single sentence.

Our online store is specializing in cake decorating supplies, with a focus on edible paper and edible ink for cake decorators and dessert artists around the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Accessibility
• User experience
• Theme customization

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our online store is specializing in cake decorating supplies, with a focus on edible paper and edible ink for cake decorators and dessert artists around the world.

Our initial goal was to make the website more accessible to all users, including visitors with disabilities, while also enhancing the overall user experience.

Working with Arctic Grey has been a great experience so far. They implement discussed updates quickly and provide regular progress reports. It’s been a significant improvement compared to our previous agency, which lacked structure, often went days without communication, and sent updates in scattered emails instead of using an organized communication system.

We have a weekly meeting along with ongoing communication throughout the week, and having a single point of contact makes the process smooth and efficient.

Updates and fixes are handled promptly, communication is excellent, and we’re always informed about progress and timelines. I honestly don’t have any negative feedback. Working with Sofia has been seamless, and she explained everything clearly and simply.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accessability and user experience have been implemented/improved. Slight design changes have been performed. Additional apps have been recommended and implemented to get certain outcomes. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Weekly meetings and almost daily updates through slack. Very responsive and always delivered on time.

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

They were very reliable, providing quick responses and fast progress without any confusion or delays. 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Nothing comes to mind at this time.

BACKGROUND

Please describe your company and position.

I am the Owner of South Park Liquor

Describe what your company does in a single sentence.

South Park Liquor is a family-owned liquor retailer based in Alberta, Canada, offering a carefully curated selection of wines, spirits, beers, and premium collections. With a strong focus on quality, value, and customer experience, the store is built around helping customers discover great products for any occasion.

In addition to its retail locations, South Park Liquor operates a growing e-commerce platform that ships across Canada, specializing in case pre-orders with free shipping. The business is known for its competitive pricing, wide selection, and ability to source both everyday favorites and premium, hard-to-find products.

Driven by a hands-on approach, South Park Liquor combines in-store expertise with a modern online shopping experience. The brand continues to evolve by leveraging technology, data, and customer insights to deliver convenience, reliability, and a seamless buying experience for customers nationwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• We needed to move away from WooCommerce due to ongoing technical issues and security concerns, and transition to a reliable platform that could support long-term growth.
• Our goal was to improve conversion rate, increase average order value, and create a seamless customer experience with a clean, modern, and performance-driven Shopify store.
• We wanted to connect our POS, inventory across multiple store locations, and third-party apps into one centralized Shopify system with real-time syncing to improve efficiency and scalability.

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Arctic Grey to migrate our website from WooCommerce to Shopify, and it has been a complete game changer for our business.

Before working with them, we were constantly dealing with technical issues, including a security breach, which was costing us time and money. Since making the switch, everything has been smooth, stable, and optimized for growth.

The team at Arctic Grey was extremely professional from day one. Jake and Anthony took the time to walk us through the entire process with no pressure, and their development team handled the migration seamlessly. They preserved all of our data — including SEO, analytics, product descriptions, and images — which made the transition effortless.

Since partnering with them, we’ve seen major improvements in our business:

Total sales up 47% year over year
Total orders up 52%
New customers up 57%
They also built a fully optimized Shopify store and connected everything from our POS system to real-time inventory syncing across multiple store locations. Managing our operations is now significantly more efficient.

A huge shoutout to our account manager, Truc, who has been incredible to work with. Communication is fast, clear, and reliable — which makes a big difference when running a business.

What really stands out is that Arctic Grey stays ahead of the curve. They understand where ecommerce is going, including AI and how customers are searching today, and they build your store with that in mind. They are clearly serious about helping their merchants grow.

Since switching to Arctic Grey, I’ve been able to focus more on running my business while the website consistently drives sales in the background.

If you’re new to ecommerce or thinking about migrating, I highly recommend Arctic Grey. They will save you time, headaches, and money. Honestly, you’re wasting time by not working with them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership delivered clear, measurable improvements across key performance metrics. Since launching the new Shopify store with Arctic Grey, total sales have increased by 47% year over year, while total orders are up 52%. We’ve also seen a 57% increase in new customers, showing strong growth in customer acquisition.

Beyond revenue, operational efficiency improved significantly. Inventory is now synced across multiple store locations into one centralized Shopify system with real-time updates, reducing manual work and errors. The website is also far more stable and reliable, eliminating the downtime and technical issues we previously experienced.

Additionally, improvements in site performance and user experience have contributed to higher conversion rates and increased average order value, allowing the business to scale more effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Arctic Grey’s project management was exceptional from start to finish. The entire process was well-structured, organized, and delivered on time as promised. Each phase of the project was clearly communicated, so we always knew what to expect and where things stood.

They were extremely responsive to our needs. Any questions, changes, or requests were handled quickly and efficiently, without delays. Our account manager, Truc, was especially great to work with — communication was seamless, and she was always available to provide updates or solutions when needed.

Overall, the team was proactive, detail-oriented, and highly reliable. They made what could have been a complex migration and build feel smooth and stress-free.

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most about Arctic Grey is their ability to execute everything seamlessly while staying ahead of where e-commerce is going. They don’t just build a website — they build a fully optimized system designed for growth.

Their attention to detail and technical expertise really stood out, especially in how they were able to migrate all of our data without issues, integrate our POS and inventory across multiple locations, and connect everything into one centralized Shopify platform.

They also understand the evolving landscape, including AI and how customers search today, which has helped position our website for long-term success. On top of that, their communication and support are exceptional — they are responsive, proactive, and genuinely invested in helping their merchants grow.

It’s rare to find a team that combines strong development, strategy, and ongoing support at this level.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Honestly, there’s nothing that stands out in terms of areas for improvement. The entire process was smooth, well-organized, and exceeded our expectations. The team delivered on everything they promised and was consistently responsive, professional, and easy to work with throughout the project.

If anything, they set a very high standard for what working with a development and e-commerce team should look like.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of LOLA & Company

Describe what your company does in a single sentence.

LOLA & Company creates jewelry with meaning, perfect for collecting, layering & gifting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Seamless digitial transition
• Keep the team on task & organized to meet our launch deadline
• Learn basics of Shopify

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• Referred to me
• Company values aligned

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work 
A. Data Migration

• Use Matrixify to export/import products (up to 15,000 SKUs), variants, customers, and historical orders from Squarespace and QuickBooks.
• Normalize and consolidate data, ensuring historical reports are preserved in Shopify. 

B. Theme Selection, Setup & Styling (Premium Theme)

• Select and configure a licensed premium Shopify Online Store 2.0 theme aligned with LOLA's brand (light/bright visuals, jewelry-focused).
• Apply global styles (colors, typography, logo, spacing).
• Configure navigation and footer with key links. 

C. Page Templates & Sections

• Homepage: Shop-from-page, promos, reviews, Instagram feed, blog teasers.
• Product Pages: Variants, add-to-cart, sizing guide links, metafield-powered sections.
• Collections: Standard filters/search, shoppable category photos.
• Blog Page: Style posts.
• Contact Page: Form submissions.
• Legal Pages: Terms, Privacy, Refund (copy from Client).
• Reusable Sections: Heroes, grids, testimonials, FAQ, banners. 

D. POS Setup & Inventory Unification

• Configure Shopify POS for 3 locations (scalable to 5).
• Shopify as inventory source of truth with real-time sync.
• Hardware coordination (ordered separately). 

E. Integrations & Automations

• QuickBooks: Bidirectional sync.
• Shipping: Automated labels. 
• Taxes: Avalara (Avatax).
• Payments: Shopify Payments.
• Apps: Rebuy (AI recommendations), Shoplift (A/B testing).
• Analytics: GA4, Meta Pixel, Google Ads tracking. 

F. Reporting & Insights

• Configure reports for top products, channels, trends, year-over-year comparisons.
• Automate scheduled report delivery. 

G. Content, Staging & Launch

• Content migration and population.
• Staging theme for UAT.
• Versioning coaching.
• Final asset swaps prior to launch. 

H. Performance & Micro-Interactions
Optimize with lazy-loading, responsive images, performance improvements. 
Deliverables

• Fully migrated Shopify store with premium theme.
• POS configured for 3 locations.  
• Integrations with QuickBooks, Avalara, Shopify Payments, Rebuy, Shoplift.
• Analytics and reporting setup.
• Staging and production themes delivered.
• Handover notes and guides. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Accurate data migration (15,000 SKUs + historical orders).
• Responsive branded pages (Homepage, PDPs, Collections, Blog, Contact, Legal).
• POS sync tested across channels.
• Integrations functional.
• Analytics tags emitting events; reports accurate.
• Site performance optimized across devices. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent by Giana, items were delivered on time & she kept us on track to meet our launch date. She or one of her team members responded to our requests and issues extremely fast, and the communication was excellent.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company is well organized, and they respond very well to changes and other suggestions. They were also very good at explaining items that we did not understand.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

I don't think it is necessarily an item specifically for AG - I think the website migration concept is not well understood by people who don't do this every day - it's a big time commitment, and to have been better prepared would have helped our team. 

BACKGROUND

Please describe your company and position.

I am the Owner/Founder of Sisterhood Supplements LLC

Describe what your company does in a single sentence.

We are a women’s health and wellness company that creates science-backed, natural supplements to support women through perimenopause via a direct-to-consumer e-commerce brand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Built a completely new custom Shopify website from the ground up
• Translated our existing brand and messaging into a more polished, professional online experience
• Improved site structure, navigation, and overall user flow
• Created a cleaner, more intuitive customer journey
• Delivered a technically sound, scalable website ready for growth

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Arctic Grey, Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arctic Grey was responsible for the full design and development of a new custom Shopify website. The scope included UX strategy and UX/UI design to define site structure, navigation, and user flow, followed by e-commerce development to build a scalable, high-performing Shopify site. Key deliverables included a fully rebuilt website, custom page layouts, improved navigation and customer journey, mobile-responsive design, and implementation of e-commerce functionality aligned with our existing brand and messaging. They also conducted usability testing to validate functionality and user experience prior to launch, ensuring the site was intuitive, polished, and ready for growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a fully rebuilt, launch-ready Shopify website with improved usability, clearer navigation, and a more intuitive customer journey. We now have a stable, scalable e-commerce foundation that better reflects our brand and supports future growth. Internally, the site is easier to manage and update, and externally, it presents a more professional, trustworthy experience for customers. Overall, the project successfully delivered a high-quality website aligned with our business goals and positioned us for long-term success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was highly organized and effective. Arctic Grey delivered milestones on time, maintained clear timelines, and communicated expectations consistently throughout the project. They were responsive to our questions and feedback, quick to address changes or requests, and proactive in keeping the project moving forward. Overall, the process felt structured, collaborative, and respectful of our time.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their honesty and strategic approach. Arctic Grey was willing to say when a simple refresh wasn’t enough and guided us toward the right long-term solution instead of the easiest one. They combined professionalism, technical expertise, and clear communication with a genuine investment in doing the project the right way, which made them feel like a true partner rather than just a vendor.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

At this time, we don’t have any suggested areas for improvement. The project was well-managed, communication was clear, and deliverables were completed as expected. Overall, our experience working with Arctic Grey met, and in many ways exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Owner/Founder of Cubberd LLC

Describe what your company does in a single sentence.

Food CPG

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Build New Shopify Site

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Arctic Grey has been an exceptional experience. The company is also very fair with their billing and clearly takes great pride in their work. They’re attentive, efficient with meetings, and truly invested in helping their clients succeed.I’m very pleased that I put my trust in Arctic Grey for our new company—no regrets whatsoever. I look forward to continuing our relationship and highly recommend them to anyone seeking a reliable, talented team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Launching on schedule

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Caroline has been my main point of contact, and she’s been absolutely incredible—always on top of everything, proactive, and consistently keeping our launch on track. She made sure our top priorities stayed front and center, and her organization and communication have been outstanding.She was also supported by Brooke, whose depth of expertise across many industries in e-commerce was invaluable. Together, they created a seamless, efficient process that made me feel fully supported every step of the way.

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The teamwork and communication.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

They were great.

BACKGROUND

Please describe your company and position.

I am the President of Anvil Brand

Describe what your company does in a single sentence.

A farrier and hoofcare supply store.  We manufacture anvils, horseshoes, and farrier tools and sell them through a global network and direct to customer(retail). 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Assist in a Shopify Store build out
• Provide guidance on issues and assist in problem solving.
• Modify the launched website to fit both our customer's and our needs.

SOLUTION

How did you find Arctic Grey, Ltd.?

• Online Search
• Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Company values aligned
• Genuine conversation with company ownership

How many teammates from Arctic Grey, Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A team approach to a website move and development of the new website.  Assistance in connecting with Quickbooks and Amazon and an inventory management system.  They have a vast group of team members available to address specific issues, withour wasting time trying to figure out the concern-unlike other firms we have used.  

They had a very timely delivery and launch of our entire project.  The coordination by them is unsurpassed in our experience. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A significant increase in our online presence and sales at the 1st month....with increases since.   

Describe their project management. Did they deliver items on time? How did they respond to your needs?

A team leader with relevant team participants familiar with what we were working on at each stage. They had excellent communication and timely performance to keep the project on time-which is rare in the IT world in our experience. 

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The knowledge, speed with which stages were complete, and a feeling-we were getting what we paid for!

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Not one with this project. 

BACKGROUND

Please describe your company and position.

I am the Project Manager of Conway Shield

Describe what your company does in a single sentence.

Conway Shield earned the reputation of being America’s #1 Helmet Shield Manufacturer and an industry leader in providing the highest quality in protective gear and safety equipment through Proven Performance since 1985.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Create a better and more user-friendly Shield Builder
• Create a faster and fresher-looking website
• Create a website that is easier to maintain on the back-end

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• Great culture fit
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

After working with and meeting several different developers over the years, we knew we found a team that understood the complexity of what we were trying to build. They were very communicative, very organized, realistic, and professional — everything we needed to take our website to the next level. We are so pleased with the work that Arctic Grey's team accomplished for our company. We have big plans for the future and can't wait to continue this partnership with Arctic Grey.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Each week we met to discuss progress, tweak our plan, go over each section and addition to make sure everythign was working as it should. Arctic Grey did an excellent job keeping things well organized and on task. They made sure to stay on top of us to make sure they met deadlines and keep the project moving forward. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were well organized, utilized tools to keep the project moving forward. They did an excellent job of Project Management. They were very responsive and quick to answer all of our needs. 

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their organizational skills and how upfront they were. Most other developers were overpromising on delivery, but having gone through several variations of our builder in the past, we knew how complex this project was going to be, especially since we were essentially starting from scratch again. They understood this from the beginning and were much more realistic about he project, which we appreciated. When we hit roadblocks, they came up with solutions and ideas to keep us on track. 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Some of the pivot points needed a more thorough work-through first. There have been some restrictions on the quantity of product our customers can order, but we've been able to utilize some workarounds to make it work for now.