Arctic Grey, Ltd.

BACKGROUND

Please describe your company and position.

I am the Owner/Founder of Sisterhood Supplements LLC

Describe what your company does in a single sentence.

We are a women’s health and wellness company that creates science-backed, natural supplements to support women through perimenopause via a direct-to-consumer e-commerce brand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Built a completely new custom Shopify website from the ground up
• Translated our existing brand and messaging into a more polished, professional online experience
• Improved site structure, navigation, and overall user flow
• Created a cleaner, more intuitive customer journey
• Delivered a technically sound, scalable website ready for growth

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Arctic Grey, Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arctic Grey was responsible for the full design and development of a new custom Shopify website. The scope included UX strategy and UX/UI design to define site structure, navigation, and user flow, followed by e-commerce development to build a scalable, high-performing Shopify site. Key deliverables included a fully rebuilt website, custom page layouts, improved navigation and customer journey, mobile-responsive design, and implementation of e-commerce functionality aligned with our existing brand and messaging. They also conducted usability testing to validate functionality and user experience prior to launch, ensuring the site was intuitive, polished, and ready for growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a fully rebuilt, launch-ready Shopify website with improved usability, clearer navigation, and a more intuitive customer journey. We now have a stable, scalable e-commerce foundation that better reflects our brand and supports future growth. Internally, the site is easier to manage and update, and externally, it presents a more professional, trustworthy experience for customers. Overall, the project successfully delivered a high-quality website aligned with our business goals and positioned us for long-term success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was highly organized and effective. Arctic Grey delivered milestones on time, maintained clear timelines, and communicated expectations consistently throughout the project. They were responsive to our questions and feedback, quick to address changes or requests, and proactive in keeping the project moving forward. Overall, the process felt structured, collaborative, and respectful of our time.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their honesty and strategic approach. Arctic Grey was willing to say when a simple refresh wasn’t enough and guided us toward the right long-term solution instead of the easiest one. They combined professionalism, technical expertise, and clear communication with a genuine investment in doing the project the right way, which made them feel like a true partner rather than just a vendor.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

At this time, we don’t have any suggested areas for improvement. The project was well-managed, communication was clear, and deliverables were completed as expected. Overall, our experience working with Arctic Grey met, and in many ways exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Owner/Founder of Cubberd LLC

Describe what your company does in a single sentence.

Food CPG

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Build New Shopify Site

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Arctic Grey has been an exceptional experience. The company is also very fair with their billing and clearly takes great pride in their work. They’re attentive, efficient with meetings, and truly invested in helping their clients succeed.I’m very pleased that I put my trust in Arctic Grey for our new company—no regrets whatsoever. I look forward to continuing our relationship and highly recommend them to anyone seeking a reliable, talented team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Launching on schedule

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Caroline has been my main point of contact, and she’s been absolutely incredible—always on top of everything, proactive, and consistently keeping our launch on track. She made sure our top priorities stayed front and center, and her organization and communication have been outstanding.She was also supported by Brooke, whose depth of expertise across many industries in e-commerce was invaluable. Together, they created a seamless, efficient process that made me feel fully supported every step of the way.

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The teamwork and communication.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

They were great.

BACKGROUND

Please describe your company and position.

I am the President of Anvil Brand

Describe what your company does in a single sentence.

A farrier and hoofcare supply store.  We manufacture anvils, horseshoes, and farrier tools and sell them through a global network and direct to customer(retail). 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Assist in a Shopify Store build out
• Provide guidance on issues and assist in problem solving.
• Modify the launched website to fit both our customer's and our needs.

SOLUTION

How did you find Arctic Grey, Ltd.?

• Online Search
• Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Company values aligned
• Genuine conversation with company ownership

How many teammates from Arctic Grey, Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A team approach to a website move and development of the new website.  Assistance in connecting with Quickbooks and Amazon and an inventory management system.  They have a vast group of team members available to address specific issues, withour wasting time trying to figure out the concern-unlike other firms we have used.  

They had a very timely delivery and launch of our entire project.  The coordination by them is unsurpassed in our experience. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A significant increase in our online presence and sales at the 1st month....with increases since.   

Describe their project management. Did they deliver items on time? How did they respond to your needs?

A team leader with relevant team participants familiar with what we were working on at each stage. They had excellent communication and timely performance to keep the project on time-which is rare in the IT world in our experience. 

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The knowledge, speed with which stages were complete, and a feeling-we were getting what we paid for!

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Not one with this project. 

BACKGROUND

Please describe your company and position.

I am the Project Manager of Conway Shield

Describe what your company does in a single sentence.

Conway Shield earned the reputation of being America’s #1 Helmet Shield Manufacturer and an industry leader in providing the highest quality in protective gear and safety equipment through Proven Performance since 1985.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Create a better and more user-friendly Shield Builder
• Create a faster and fresher-looking website
• Create a website that is easier to maintain on the back-end

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• Great culture fit
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

After working with and meeting several different developers over the years, we knew we found a team that understood the complexity of what we were trying to build. They were very communicative, very organized, realistic, and professional — everything we needed to take our website to the next level. We are so pleased with the work that Arctic Grey's team accomplished for our company. We have big plans for the future and can't wait to continue this partnership with Arctic Grey.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Each week we met to discuss progress, tweak our plan, go over each section and addition to make sure everythign was working as it should. Arctic Grey did an excellent job keeping things well organized and on task. They made sure to stay on top of us to make sure they met deadlines and keep the project moving forward. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were well organized, utilized tools to keep the project moving forward. They did an excellent job of Project Management. They were very responsive and quick to answer all of our needs. 

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their organizational skills and how upfront they were. Most other developers were overpromising on delivery, but having gone through several variations of our builder in the past, we knew how complex this project was going to be, especially since we were essentially starting from scratch again. They understood this from the beginning and were much more realistic about he project, which we appreciated. When we hit roadblocks, they came up with solutions and ideas to keep us on track. 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Some of the pivot points needed a more thorough work-through first. There have been some restrictions on the quantity of product our customers can order, but we've been able to utilize some workarounds to make it work for now. 

BACKGROUND

Please describe your company and position.

I am the Creative Director of Factory Effex

Describe what your company does in a single sentence.

Motorcycle licensing apparel and accessory products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Website redesign
• Integrated Marketing Tools
• Streamline Shipping Process
• Integration with ERP
• Custom product builder tools

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

Pricing fit our budget

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As the Creative Director at Factory Effex—a company specializing in licensed motocross apparel and bike accessories—we recognized the need to modernize our website. Our goals were to leverage the latest online marketing tools, streamline our shipping processes, and enhance the overall customer experience. We partnered with Arctic Grey to bring this vision to life. They handled everything from building the new site to integrating advanced marketing tools and connecting it seamlessly with our ERP system. Their project management has been exceptional. With deep expertise, consistent daily updates, full transparency, and a strong track record of meeting deadlines, Arctic Grey has proven to be an outstanding agency and a trusted partner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been exceptional. With deep expertise, consistent daily updates, full transparency, and a strong track record of meeting deadlines, Arctic Grey, Ltd. has proven to be an outstanding agency and a trusted partner.

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

Communication

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Not at this time

BACKGROUND

Please describe your company and position.

 I am the Co-Owner of an ecommerce company 

Describe what your company does in a single sentence.

We are an eCommerce business that specializes in custom and personalized invitations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• User-friendly personalization
• Polished

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we first started working with Arctic Grey, our goal was to create a site that not only looked polished but also offered a seamless and user-friendly personalization experience for our customers. Project management was clear, organized, and very effective. Communication was timely, and we always had a strong sense of where the project stood. Any concerns we raised were addressed quickly, and their team made sure we felt supported every step of the way.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They genuinely wanted to make things right, and in the end, they delivered a product we’re proud to share with our customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was clear, organized, and very effective. Communication was timely, and we always had a strong sense of where the project stood. Any concerns we raised were addressed quickly, and their team made sure we felt supported every step of the way.

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most about Arctic Grey, Ltd. was their commitment to client satisfaction. Not every project goes perfectly on the first try, but the way their team handled adjustments and improvements showed a level of professionalism and care that’s rare to find.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

More creative solutions delevered earlier in the process.

BACKGROUND

Please describe your company and position.

I am the Digital Strategy & Communications Manager of Lira Clinical

Describe what your company does in a single sentence.

A B2B company in the cosmeceutical industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Refresh website and digital presence
• Migrate website from Wordpress to Shopify Plus

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

Arctic Grey was tasked with refreshing our digital presence and website, migrating it from WordPress/Magento to Shopify Plus, and increasing our conversion rates. They also designed an interactive educational and marketing portal that features downloads, webinars, and marketing images, while automating processes with integrations like NetSuite and Klaviyo.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Partnering with Arctic Grey has significantly impacted our business; not only did we see an increase in conversions, but we've also received positive feedback from our partners about the ease of accessing our resources and placing orders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 Project management was seamless, thanks to Maddie Schwartz, who was patient and attentive to our key decision-makers. She kept us on track and ensured that our project was completed ahead of schedule.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about working with Arctic Grey is their expertise in e-commerce. They stay on top of evolving trends and consistently provide valuable suggestions for improvement. Their commitment to sharing the latest technology and best practices has been invaluable to our ongoing success. I highly recommend Arctic Grey to any business looking to enhance their digital strategy.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the Project Manager of SkyGolf

Describe what your company does in a single sentence.

SkyGolf develops innovative GPS-based rangefinders, performance tracking systems, and game-improvement technology to help golfers play better and enjoy the game more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Migrate from SuiteCommerce to Shopify

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implementation of a GitHub-based version control and deployment workflow for SkyGolf’s Shopify store, including the setup of dedicated staging and production environments, continuous integration, automated testing, and structured deployment pipelines.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes of this project include faster and safer deployments, reduced downtime, fewer bugs in production, quicker rollbacks, more efficient onboarding, better compliance tracking, and ultimately a more reliable Shopify store for SkyGolf customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Arctic Grey demonstrated strong project management throughout the Shopify integration project. They delivered all agreed-upon items on time, adhering to the established timeline and milestones. Communication was clear and proactive, with regular updates provided at each stage of development.

When SkyGolf’s needs or priorities shifted, Arctic Grey was responsive and adaptable, ensuring requirements were met without disruption to the overall project plan. Their ability to anticipate potential roadblocks and address them early contributed to a smooth and efficient implementation.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive and unique about Arctic Grey was their depth of technical expertise combined with a highly collaborative approach. They didn’t just deliver a solution — they took the time to understand SkyGolf’s specific challenges and business goals, then tailored their version control and deployment workflow to fit those needs. Their attention to detail, especially in setting up a seamless staging and production environment, stood out as both innovative and practical.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

No, we have no complaints about this partner

BACKGROUND

Please describe your company and position.

I am the General Manager of Cableorganizer

Describe what your company does in a single sentence.

Ecommerce Distibutor of Wire & Cable Management Products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Migrate old website to a new Shopify site

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Arctic Grey to migrate our existing e-commerce platform to Shopify Plus. The goal of this project is to create a high-performance, user-friendly, and easily manageable Shopify storefront that aligns with the CableOrganizer brand, improves the customer experience, and simplifies ongoing site management and marketing tasks. 

The following is a list of objectives and deliverables.
-Develop a modern, responsive Shopify Plus site that loads quickly and provides an intuitive shopping experience across devices.
-Improve user engagement and conversion rates through optimized UX/UI and a streamlined customer journey.
-Ensure the site architecture supports scalability, SEO best practices, and integration with existing marketing tools.
-Empower the CableOrganizer team to easily manage content, products, and marketing initiatives without the need for ongoing developer support.
-Deliver a world-class digital storefront that enhances customer retention and reflects CableOrganizer’s brand identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were numerous milestones/phases that needed to be completed prior to moving into the next one. These included SEO and Data Audits, Discovery Phase, System Architecture, Design & Development, Testing & QA, and Training & Launch. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Arctic Grey team worked very closely with us and our team every step of the way. They were instrumental in guiding the process, maintaining a tight schedule, gently nudging to get information needed and to stay on track, while always staying upbeat, positive and professional. If the project timeline got off course it was due to issues that we the stakeholder needed to fix. 
The Arctic Grey, Ltd. team was always open and willing to address any concerns that we had. They handled all of them beautifully as mentioned above. 

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Maddie, our project lead, was outstanding. She kept everything on track from day one. She maintained clear communication, held both teams accountable, and brought a positive, solutions-focused attitude throughout the entire process. Any roadblocks were handled quickly and professionally.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Communication with Arctic Grey was key. I was in contact with Maddie, Callie and the team on a daily basis which we did through a dedicated Slack channel. Unfortunately, I was the only person on my team tied to this channel. This made it more difficult to communicate what AG needed from my team. There was a lot of copy and paste or emailing to pass along tasks that needed to get done. 
However, Maddie and Callie did make every effort to make communicating quicker and easier. 

BACKGROUND

Please describe your company and position.

I am the VP, Digital Initiatives of Archetype

Describe what your company does in a single sentence.

We are Sunset Magazine, informing readers about the Best of the West since 1898.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Launch a Shopify shop for Sunset Magazine.
• Incorporate subscriptions and combined listings.
• Make it look beautiful!

SOLUTION

How did you find Arctic Grey, Ltd.?

Worked with them before

Why did you select Arctic Grey, Ltd. over others?

• Pricing fit our budget
• Good value for cost
• Ease of communication

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My company's initial goals with Arctic Grey were to build a simple, elegant, attractive Shopify site that could sell our main products—most of them subscription-based, so necessitating Recharge—but that could evolve to encompass much, much more. For that, we needed a set of attractive templates (PDPs, etc.) and the technical manipulation to make them all play nicely together, on the front and back end.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most basic ones: Arctic Grey got the project done on time and to spec! Just as important, the delivered a site and a framework that my team can now take over and use as we want, without constantly needing to go back to them for tweaks and revisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Arctic Grey and our project manager, Thiara, were extremely responsive: We set up a Slack Connect between our Slack and theirs, and they were always available to trade messages and links and to discuss options and problems. It was also a great way to share links to Figma and Monday.com to show progress and solicit feedback.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

For us—a small company with an internal team that likes to be very hands-on—Arctic Grey's bulk-hours system was ideal: We could manage many parts of the shop build-out ourselves, and then rely on Arctic Grey to handle efficiently whatever we could not. It made the whole thing achievable!

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Our company is primarily editorial, not ecommerce, so figuring out how journalists want to present products was a bit of an adaptation for them, but not in the end too challenging.