Arctic Grey, Ltd.

BACKGROUND

Please describe your company and your position there.

I am a social media intern at a high-end jewelry store based in NYC. We work with clients to design custom jewelry and sell engagement rings and wedding bands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd.?

We wanted to update the design of our website to be more clean and modern. We wanted both desktop and mobile sites to have a better user experience and be able to navigate the website more easily. We also wanted to improve our website speed scores.

SOLUTION

How did you select this vendor and what were the deciding factors?

We wanted a company that was well versed in Shopify and would be able to guide us in design decisions but also in the best improvements to be made to our site.

Describe the project in detail and walk through the stages of the project.

The project started with our desktop website. We went through the home page and product pages in detail to assess the best way to improve their design and user-friendliness. We worked on adding new features like pop up pages and recommended products to the website pages and updating older features like favoriting products.

Once the desktop site was mostly done, we began working on the mobile site - again, going through the homepage and product pages to make them more user friendly. We also worked on some of the additional pages like our history page and we worked on improving the website speed as well.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with 2 members of the team who met with us over virtual meetings and communicated with us over email. There was also a team of developers that worked with them behind the scenes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website has improved drastically. It is aesthetically much nicer and the layout of the pages is better organized. The speeds have improved as well and we have been able to add some additional features like favoriting features, wishlist features, and suggested products that make our website more user friendly and more dynamic.

How effective was the workflow between your team and theirs?

The workflow was extremely effective. The team was amazing at staying in contact with us and constantly updating us on the progress of projects. They were always responsive to emails and punctual and well prepared for virtual meetings.

What did you find most impressive or unique about this company?

This company had amazing communication and always had a solution to our questions or design requests. Their fast and knowledgable responses to our questions and emails meant that we were always on top of projects and were able to get this extensive project done in really great time.

Are there any areas for improvement or something they could have done differently?

We were extremely happy with the team and their work on our project, I would not change anything.

BACKGROUND

Please describe your company and your position there.

I'm the Director of ECommerce at Factory Direct Supply, we are a distributor of building materials

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd., and what were your goals?

We didn't have an ECommerce website and we don't have an internal tech team, we hired Arctic Grey to help us develop our Ecommerce website

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for a Company with experience and Good reviews, Arctic Grey had the best price for value and fast response times.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We built a Shopify website, Arctic Grey set up the collections, graphics and code

How many people from the vendor's team worked with you, and what were their positions?

The project manager was our main point of contact throughout the the whole project, he had a team of techs to complete each task in a timely manner

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched our brand new Ecommerce website less than 2 months ago and we have surpass all expectations, over 30k visitors and the sales are doubling on a weekly basis

Describe their project management style, including communication tools and timeliness.

We had weekly meetings to review all tasks and projects

What did you find most impressive or unique about this company?

They took the time to teach us how to make changes and updates ourselves, it was very important for us to be able to keep our website updated and fresh with new content on a weekly basis, Arctic Grey showed us easy ways to make these changes

Are there any areas for improvement or something they could have done differently?

I would not change a thing, they are Great !

BACKGROUND

Please describe your company and your position there.

Co-founder of an ecommerce fine art website

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd.?

Website development to launch

What were your goals for this project?

Finish website and launch

SOLUTION

How did you select this vendor?

We signed up for a free design initially, not thinking too much of it, and then were blown away with the design they came up with!

Describe the project and the services they provided in detail.

Full website development on Shopify.

What was the team composition?

N/A

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

N/A, we are currently pre-launch

How was project management arranged and how effective was it?

Anthony was a great PM and communicator throughout our project. He's very responsive and the team is fast in implementing feedback.

What did you find most impressive about this company?

Overall, for the price and the quality of work, we are extremely pleased! I would definitely recommend them to others, and we plan on continuing using them for our website even after launch!

Are there any areas for improvement?

My only critique would be that sometimes, I'll have to give the same feedback a couple of times before it's implemented.

BACKGROUND

Please describe your company and your position there.

We are a consumer goods company, selling DTC as well as B2B. I help oversee our vendor relationships, sales, our websites, and more!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd.?

We had built out a design for our website that we needed to implement. The challenge was to implement it in the most cost effective way without sacrificing quality, and to launch it in the shortest amount of time possible.

What were your goals for this project?

The goal was to have a beautiful, functional website up and running quickly. Also, a website that was easily editable by our team on the front end, as we aren't experts with code.

SOLUTION

How did you select this vendor?

Google search

Describe the project and the services they provided in detail.

They helped build out our new design for our Shopify website, for desktop and mobile. We handed over a design mockup of what we wanted and they quickly built out the code and transformed it into a real working site! As with all projects, there were multiple rounds of QA and testing. They always responded and worked extremely quickly, making the entire process stress free.

What was the team composition?

We had a team of 3 people doing the QA and testing on this proejct. I'm not sure how many developers they had working on it (probably at least a few!); Anthony was my one and only main point of contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This is N/A just yet.

How was project management arranged and how effective was it?

We had one main point of contact (Anthony) for the entire project, which made communication easy. He was very thorough with addressing all the points we had in the many emails we sent. He was also extremely quick in getting back to us. Excellent project management all in all.

What did you find most impressive about this company?

The efficiency and turnaround time for their work was impressive. The quality is extremely good. Their willingness and ability to make everything work and implement nice-to-have features, even as we clearly went way above the budgeted hours, was mind blowing. For a project like ours, it would have easily went 2-4x the budget, had we gone with another vendor partner.

Are there any areas for improvement?

N/A.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Notox Girls, a natural skincare company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arctic Grey, Ltd.?

I hired Arctic Grey to develop my website. I knew I wanted a fun, appealing, Shopify site but needed support in creating a solid vision for the platform.

SOLUTION

What was the scope of their involvement?

After Arctic Grey helped me create the design for my website, they developed the platform from scratch. For the e-commerce functionality, they built a straightforward, uncomplicated Shopify tool so users can find specific products. Although they taught me how to make updates on the website, they’re available to support any changes I need.

In addition to development, Arctic Grey provided guidance on best practices for social media. They gave me tips on how to reach my target audience and how to optimize my marketing campaigns.

What is the team composition?

I work primarily with Anthony (Administrative Director, Arctic Grey, Ltd.).

How did you come to work with Arctic Grey, Ltd.?

When I reached out, they gave me the best quote with the quickest response time. I also liked their approach by showing me what the potential website could look like if I worked with them.

How much have you invested with them?

We’ve spent between $20,000–$25,000.

What is the status of this engagement?

We started working together in September 2016 and Arctic Grey provides ongoing support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because of their support, I have a great rating on Google. Their guidance regarding social media and the marketing campaigns helped me maximize my engagements and investments. I’ve saved a significant amount of money because my efforts are more concentrated and effective because of Arctic Grey’s insight.

How did Arctic Grey, Ltd. perform from a project management standpoint?

They’ve been great at managing the project. They respond to all of my emails and we speak at least once a week. They’re available for further site development whenever it’s needed and they track all progress.

What did you find most impressive about them?

Their transparent, proactive approach to the collaboration makes them easy to work with. I appreciated the various options they presented me for how the site could look. They helped me figure out what I really wanted and then delivered it.

Are there any areas they could improve?

Although this is a struggle for all companies, I wish there were more proven, guaranteed marketing strategies.

Do you have any advice for potential customers?

Allow them to show you their own ideas. Although you may think you’ve decided on a concept, they could impress you with their own materials.

BACKGROUND

Please describe your company and position.

I am the Owner of Sin City Chips

Describe what your company does in a single sentence.

Custom poker chips

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Fix check out cart

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I am the owner and operator of Sin City Chips, and my initial goal in working with Arctic Gray was to get my website fully operational at checkout. I had been dealing with major issues preventing customers from completing purchases, and after hiring multiple companies—spending thousands of dollars and a significant amount of time—I was still left without answers.

That all changed when I connected with Art at Arctic Gray. Within 48 hours, they diagnosed the issue, provided an accurate timeline, and immediately got to work. Their communication and execution were both prompt and professional.

Sophia, my project lead, has been outstanding. She’s been open, transparent, and consistently kept me informed every step of the way. Everything she outlined has been delivered exactly as promised—I’ve never had to question her or the team.

If it weren’t for Sophia and the team at Arctic Gray, I’d likely still be trying to figure out what was wrong with my site and spinning my wheels. They were truly a five-star company that puts the customer first and gets the job done efficiently and effectively.

I would absolutely recommend them to anyone.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Diagnose the problem quickly, provided me accurate timeline, and got to work immediately and was done within the timeframe

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My project lead has been outstanding she was open and transparent and kept me informed every step of the way and did whatever she could for me to deliver exactly as promised

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

They diagnose the problem and gave me an accurate timeline to get it repaired. Other companies do not spend money and spend my wheels

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Head of Ecommerce of Scarlett Gasque

Describe what your company does in a single sentence.

Luxury fashion brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Site Speed
• UX
• UI

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I'm head of Ecommerce for Scarlett Gasque, all of our goals have been achieved in a timely manner with exceptional results! Our business has benefited from all the updates from Arctic Grey. The constant follow up and communication with Maddie has been incredible and reassuring. The thing that stands out the most with them is the insight and creative abilities that they have added to our business. Actioning what we can't and educating us on what we can fix ourselves.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Noticeable higher engagement and conversion on our site. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes each project was tracked and delivered by project deadline

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

communication and speed

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Ecommerce Marketing Manager of VB Cosmetics

Describe what your company does in a single sentence.

Nail Polishes manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Wed redesign

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web redesign

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Multiple KPIs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I’ve also had the pleasure of working with multiple project managers, and both Humara and Truc have been outstanding. It’s clear the entire team genuinely cares about delivering exceptional work and helping their clients succeed.

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

I’ve worked with several agencies over the years, and I can confidently say that Arctic Grey truly stands out for their quality, professionalism, and accountability. The team didn't just execute; they actively problem-solved and consistently brought thoughtful solutions to the table for any challenge we faced. They’re extremely responsive, organized, and reliable. What impressed me most is the level of ownership the leadership takes, especially the founder, Anthony, who ensures every project meets the highest standard.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Working with Arctic Grey has been one of the best agency experiences I’ve had, and I’d highly recommend them to anyone looking for a partner that delivers both results and integrity.

BACKGROUND

Please describe your company and position.

I am the CEO of Nourish Food Club

Describe what your company does in a single sentence.

Healthy food access for our private food club members.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Rebuild website
• Improve conversion
• Improve SEO

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build a new e commerce website for us combining three different websites into one with zone pricing and complicated product shipping rules mixing dry ice frozen items with glass and separate boxes that have to be separated. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Visually appealing website that functions and great conversion rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they were very responsive to all inquiries and consistently delivered on time. They were also flexible and accommodating as our needs evolved throughout the project, making adjustments seamlessly as we refined what we were asking for.

What was your primary form of communication with Arctic Grey, Ltd.?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Regular communincation with our project manager (Maddie!) who was very enthusiastic and understanding of our needs.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Communicating between the website developers and my asks could have been improved slightly.

BACKGROUND

Please describe your company and position.

I am the E-Commerce Manager of Pride of Bristol Bay

Describe what your company does in a single sentence.

We are an online wild-caught sockeye salmon business (shipping and local pickups). 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Create A Cart Drawer

SOLUTION

How did you find Arctic Grey, Ltd.?

• Referral
• Other

Why did you select Arctic Grey, Ltd. over others?

Referred to me

How many teammates from Arctic Grey, Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

My role is as the e-commerce manager for both of our sales channels. We have been working with Arctic Grey for years. This last project was to build a cart drawer for our website. The cart drawer was just put onto our website, but so far, there have been no issues. We are hoping it will help with our conversion rates. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hasn't been long enough but hopefully it will increase our conversion rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Giana was fantastic. She always knew the answers to my questions, was incredibly prepared, and everything went very smoothly. They were very professional and worked efficiently. I have not had many issues, if any at all, with them.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing. 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

No.