Arctic Grey, Ltd.

BACKGROUND

Please describe your company and position.

I am the Secretary/Treasurer of SiliconeHoseHQ.com

Describe what your company does in a single sentence.

Retail and wholesale industrial supplies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Create new Shopify store for a major product line

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company has a legacy website that lacks many features of a modern ecommerce site. We decided to create a new domain for our most important product line to be hosted on Shopify. This is intended to be a prelude to transitioning our entire legacy website to Shopify. In my role as a co-owner and co-founder of the company, it was primarily my responsibility to find the best partner to help us create our new Shopify store. After considerable research we decided to partner with Arctic Grey to help us create the new Shopify store. Our integration was complicated by our need to synchronize inventory management with our legacy platform. This involved a number of custom APIs. Arctic Grey didn't let us down. Despite the complexity they guided us to a successful launch. The professionalism of everyone that we dealt with at Arctic Grey was extraordinary. The entire process was very organized with weekly conferences via Google Meet and regular communication via Slack. Their response to just about any question was near instantaneous. The technical expertise of the staff at Arctic Grey was impressive, but what really stands out is their dedication to getting the job done as well as their curtesy and professionalism. It was truly a pleasure to deal with everyone at Arctic Grey. We wouldn't hesitate to recommend them to other business owners or management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful integration of inventory management between Shopify and legacy warehouse management system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and kept moving the project forward despite the complexity of integrating the inventory management systems.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Technical expertise, professionalism and courtesy.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Nothing significant.

BACKGROUND

Please describe your company and position.

I am the Co Founder of Wylie Grey

Describe what your company does in a single sentence.

We are a curated women's clothing boutique 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Get the site running faster
• Optimize and edit our homepage

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Pricing fit our budget

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are a curated online women's boutique with one brick-and-mortar location in Bethesda, MD. I am a co-founder and buyer for the company. Our initial goal was to get our site running faster on desktop and mobile. The project was handled efficiently and quickly as this was an urgent matter for us. The incredible line of communication and prompt responses were notable

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Site speed is so much faster 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and timely 

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The communication 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Oliphant Design

Describe what your company does in a single sentence.

OLIPHANT™ is a contemporary women’s ready-to-wear brand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Successfully upgrade the user experience on our website for both mobile and desktop

SOLUTION

How did you find Arctic Grey, Ltd.?

Other

Why did you select Arctic Grey, Ltd. over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have successfully upgraded the user experience on our website for both mobile and desktop at oliphantdesign.com. Whenever we want to implement a new feature or address an issue, Arctic Grey promptly assists us. Autumn has been an integral part of helping our brand stay up to date with new features and has always managed our projects with great attention to detail.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

More orders during sale events and less customer feedback regarding issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Autumn is a great project manager and she always completes tasks on time. Whenever I need to make a quick change she is there to assist promptly.

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The project managers are very hands-on in their support and the way they help resolve any issues that arise.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Updates on new technology and e-commerce features. 

BACKGROUND

Please describe your company and position.

I am the Owner of Ken & Dana Design

Describe what your company does in a single sentence.

Jewelry retail and manufacturer

OPPORTUNITY / CHALLENGE

What challenge were you trying to address?

Outdated and slow website. Need better design and UX interface.

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

What was the scope of Arctic Grey, Ltd.'s involvement and team dynamic?

Redesign website and implementation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

UX design, organization, on time delivery

How did your partner's team perform from a project management standpoint?

Design recommendation, weekly meetings to keep the project on track, implementation and addressing issues as they came up

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

project manager is always prompt and knows how to help

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

no, we were very happy with Arctic Grey, Ltd.

BACKGROUND

Please describe your company and position.

I am the Owner / CEO of Wild West of Myrtle Beach, Inc.

Describe what your company does in a single sentence.

We sell Western Clothing and Footwear online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Set up Rebuy

SOLUTION

How did you find Arctic Grey, Ltd.?

• Referral

Why did you select Arctic Grey, Ltd. over others?

• Referred to me

How many teammates from Arctic Grey, Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

AG helped us scope out how we wanted to implement Rebuy on our Shopify site. Then they set it all up for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ROIs from Rebuy sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

She was very knowledgeable, prompt, and professional.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting

What did you find most impressive or unique about this company?

They were able to accomplish exactly what they promised.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

No. We were very satisfied with their services.

BACKGROUND

Please describe your company and position.

I am the Owner of a consumer goods company

Describe what your company does in a single sentence.

produce custom walking canes and walking sticks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Develop new website

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

Great culture fit

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To transition from Zencart to Shopify. We built an entire new website and ordering experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It helped our online presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes everything worked out well.

What was your primary form of communication with Arctic Grey, Ltd.?

In-Person Meeting

What did you find most impressive or unique about this company?

They were helpful and worked hard.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

no

BACKGROUND

Please describe your company and your position there.

I am the Senior Product Manager of a Public Company. Responsibilities. Develop and implement product strategies consistent with company vision. Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products. Work with senior management to create product plans and roadmaps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd., and what were your goals?

Our previous website was built on a different platform, and we needed to migrate our site to Shopify Plus. Since we didn't have an in-house development team specializing in Shopify, we hired Arctic Grey to design and develop our Shopify Plus store. By doing this, we hoped to increase our conversion rates and average order value through A/B Testing and faster release intervals.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for Shopify developers and asked colleagues for recommendations. Arctic Grey was one of the few highly recommended agencies. We narrowed them down with four other firms to give us a shortlist of 5 Shopify Agencies. After interviewing all five agencies several times, we chose Arctic Grey because of their immediate communication, past projects, list of clients, reviews, and recommendations directly from Shopify.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered beautiful figma mock-ups for our site. After a few iterations, we signed off on the UX designs and green-lit development. Once they delivered the development preview, we had meetings discussing how to make for a seamless user experience, all while implementing subtle features to help increase CR & AOV.

How many people from the vendor's team worked with you, and what were their positions?

We had their director of options, two success managers, a team of designers and engineers, and a few quality assurance analysts.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw a 46% increase in ATC events; our CR increased by 23%, and our average order value increased by 11%. We also noticed fewer customer support questions as the site was more intuitive for our users.

Describe their project management style, including communication tools and timeliness.

We had two stand-ups each week with their director of operations and two merchant success managers who communicated with the rest of the team. If there were any delays, they were quick to let us know ahead of time, but in all fairness, these delays were primarily because of last-minute features we requested. We used Slack, Monday and Google Meets to coordinate and they worked well with our team.

What did you find most impressive or unique about this company?

They delivered a stunning Shopify Site that was fast, responsive, and easy for us to update as they spent extra time building out the CMS for us. Our team had never worked with Shopify before, so they took the time to teach us how to update the content ourselves.

Are there any areas for improvement or something they could have done differently?

They seemed to give extra padded ETA on deliverables, so we had to plan our marketing accordingly, but they always delivered earlier than projected, which was refreshing.

BACKGROUND

Please describe your company and your position there.

Pit Barrel Cooker Company manufactures the best outdoor cooker on the market. I am the Executive Assistant/Project Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd., and what were your goals?

Our website maintenance needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

I interviewed atleast 3 other web development companies and ultimately decided on Arctic Greys business model.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed continued maintenance on our Shopify Plus website

How many people from the vendor's team worked with you, and what were their positions?

Atleast 3 people

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The efficiency that the team that has been assigned to my account has been phenomenal. Communication is swift and the execution is just as quick!

Describe their project management style, including communication tools and timeliness.

The tools they use such as slack make communication and project management a breeze. I definitely appreciate the ease of use and response time.

What did you find most impressive or unique about this company?

Their efficiency, transparency, and response time are impressive!

Are there any areas for improvement or something they could have done differently?

Nope!

BACKGROUND

Please describe your company and your position there.

Oshensalmon salmon is a direct to consumer company that sells salmon via our website. I am the companies e-commerce manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd., and what were your goals?

It was very necessary for us to re-platform our existing e-commerce website. We felt it was necessary to go 100% Shopify. Our goal was to create a seamless frictionless website so our customers could fine with her looking for and make a purchase.

SOLUTION

How did you select this vendor and what were the deciding factors?

We decided with arctic gray because of the past work that they were able to do and they were able to provide us a time frame and budget at fit within our overall goals

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was to dec couple our headless CMS platform and to Build out a 100% Shopify 2.0 platform. We need the project done under eight weeks and within X dollars. We also had to have all of our existing content subscription platform and other elements integrated into the new platform.

How many people from the vendor's team worked with you, and what were their positions?

We had a project manager who was our main point of contact. We also would have periodic meetings with the lead a project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch of our site we saw double digit increase in our conversion rate as well as in our subscription rates

Describe their project management style, including communication tools and timeliness.

Management so I was very professional. They were very in tune with the goals that we were trying to accomplish and we were kept up to date on progress via weekly updates in meetings

What did you find most impressive or unique about this company?

What was most unique was their ability to take our vision of what we wanted out of the website and they were able to translate to a digital form

Are there any areas for improvement or something they could have done differently?

No development can always go as planned. Any hiccups that occurred along the way were addressed properly and professionally and still provided the ability for us to complete the task in the schedule time

BACKGROUND

Please describe your company and your position there.

Zero waste lifestyle store

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd.?

new website

What were your goals for this project?

build a new website

SOLUTION

How did you select this vendor?

found through shopify

Describe the project and the services they provided in detail.

coded our website

What was the team composition?

~$5k

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our sales are higher

How was project management arranged and how effective was it?

I submitted feedback and then turned around edits with a few days

What did you find most impressive about this company?

The key advantage of working with Arctic Grey is their speed and responsiveness. They work fast, even on weekends, and turn around edits within days of submitting feedback. Overall, we are very happy with how our site turned out.

Are there any areas for improvement?

Attention to detail