Arctic Grey, Ltd.

BACKGROUND

Please describe your company and your position there.

I am the Senior Product Manager of a Public Company. Responsibilities. Develop and implement product strategies consistent with company vision. Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products. Work with senior management to create product plans and roadmaps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd., and what were your goals?

Our previous website was built on a different platform, and we needed to migrate our site to Shopify Plus. Since we didn't have an in-house development team specializing in Shopify, we hired Arctic Grey to design and develop our Shopify Plus store. By doing this, we hoped to increase our conversion rates and average order value through A/B Testing and faster release intervals.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for Shopify developers and asked colleagues for recommendations. Arctic Grey was one of the few highly recommended agencies. We narrowed them down with four other firms to give us a shortlist of 5 Shopify Agencies. After interviewing all five agencies several times, we chose Arctic Grey because of their immediate communication, past projects, list of clients, reviews, and recommendations directly from Shopify.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered beautiful figma mock-ups for our site. After a few iterations, we signed off on the UX designs and green-lit development. Once they delivered the development preview, we had meetings discussing how to make for a seamless user experience, all while implementing subtle features to help increase CR & AOV.

How many people from the vendor's team worked with you, and what were their positions?

We had their director of options, two success managers, a team of designers and engineers, and a few quality assurance analysts.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw a 46% increase in ATC events; our CR increased by 23%, and our average order value increased by 11%. We also noticed fewer customer support questions as the site was more intuitive for our users.

Describe their project management style, including communication tools and timeliness.

We had two stand-ups each week with their director of operations and two merchant success managers who communicated with the rest of the team. If there were any delays, they were quick to let us know ahead of time, but in all fairness, these delays were primarily because of last-minute features we requested. We used Slack, Monday and Google Meets to coordinate and they worked well with our team.

What did you find most impressive or unique about this company?

They delivered a stunning Shopify Site that was fast, responsive, and easy for us to update as they spent extra time building out the CMS for us. Our team had never worked with Shopify before, so they took the time to teach us how to update the content ourselves.

Are there any areas for improvement or something they could have done differently?

They seemed to give extra padded ETA on deliverables, so we had to plan our marketing accordingly, but they always delivered earlier than projected, which was refreshing.

BACKGROUND

Please describe your company and your position there.

Pit Barrel Cooker Company manufactures the best outdoor cooker on the market. I am the Executive Assistant/Project Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd., and what were your goals?

Our website maintenance needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

I interviewed atleast 3 other web development companies and ultimately decided on Arctic Greys business model.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed continued maintenance on our Shopify Plus website

How many people from the vendor's team worked with you, and what were their positions?

Atleast 3 people

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The efficiency that the team that has been assigned to my account has been phenomenal. Communication is swift and the execution is just as quick!

Describe their project management style, including communication tools and timeliness.

The tools they use such as slack make communication and project management a breeze. I definitely appreciate the ease of use and response time.

What did you find most impressive or unique about this company?

Their efficiency, transparency, and response time are impressive!

Are there any areas for improvement or something they could have done differently?

Nope!

BACKGROUND

Please describe your company and your position there.

Oshensalmon salmon is a direct to consumer company that sells salmon via our website. I am the companies e-commerce manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd., and what were your goals?

It was very necessary for us to re-platform our existing e-commerce website. We felt it was necessary to go 100% Shopify. Our goal was to create a seamless frictionless website so our customers could fine with her looking for and make a purchase.

SOLUTION

How did you select this vendor and what were the deciding factors?

We decided with arctic gray because of the past work that they were able to do and they were able to provide us a time frame and budget at fit within our overall goals

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was to dec couple our headless CMS platform and to Build out a 100% Shopify 2.0 platform. We need the project done under eight weeks and within X dollars. We also had to have all of our existing content subscription platform and other elements integrated into the new platform.

How many people from the vendor's team worked with you, and what were their positions?

We had a project manager who was our main point of contact. We also would have periodic meetings with the lead a project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch of our site we saw double digit increase in our conversion rate as well as in our subscription rates

Describe their project management style, including communication tools and timeliness.

Management so I was very professional. They were very in tune with the goals that we were trying to accomplish and we were kept up to date on progress via weekly updates in meetings

What did you find most impressive or unique about this company?

What was most unique was their ability to take our vision of what we wanted out of the website and they were able to translate to a digital form

Are there any areas for improvement or something they could have done differently?

No development can always go as planned. Any hiccups that occurred along the way were addressed properly and professionally and still provided the ability for us to complete the task in the schedule time

BACKGROUND

Please describe your company and your position there.

Zero waste lifestyle store

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd.?

new website

What were your goals for this project?

build a new website

SOLUTION

How did you select this vendor?

found through shopify

Describe the project and the services they provided in detail.

coded our website

What was the team composition?

~$5k

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our sales are higher

How was project management arranged and how effective was it?

I submitted feedback and then turned around edits with a few days

What did you find most impressive about this company?

The key advantage of working with Arctic Grey is their speed and responsiveness. They work fast, even on weekends, and turn around edits within days of submitting feedback. Overall, we are very happy with how our site turned out.

Are there any areas for improvement?

Attention to detail

BACKGROUND

Please describe your company and your position there.

Online retailer of jewelry. President.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd.?

We hired AG to do a custom Shopify website with a decent amount of complexity. The back-end was challenging and required a lot of thought.

What were your goals for this project?

To create a website that simply worked.

SOLUTION

How did you select this vendor?

We looked on Shopify and spoke with a few of the recommended vendors in their network.

Describe the project and the services they provided in detail.

They developed the front-end and back-end of our website in full. The back-end was the most challenging as we have a few products with thousands of variants that needed to be accounted for.

What was the team composition?

We worked with Anthony who sent out our work as appropriate.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We launched our company with this website, which wouldn't have been possible otherwise.

How was project management arranged and how effective was it?

It was mainly over email with periodic check in calls. Very effective.

What did you find most impressive about this company?

The speed at which they are able to complete tasks was impressive. Also don't understand how Anthony manages it all.

Are there any areas for improvement?

No.