Arctic Grey, Ltd.

BACKGROUND

Please describe your company and position.

I am the Division Manager, Product Lead of Iceman LLC

Describe what your company does in a single sentence.

Iceman LLC is a premium ice delivery company specializing in same-day emergency ice delivery, event ice solutions, and snowmaking services. We provide high-quality ice products and authentic ground snow for various needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• launch our Shopify e-commerce platform
• build a scalable system that could support our growth
• enhance our customer experience

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• Referred to me
• Responded quickly

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Arctic Grey to launch our Shopify e-commerce platform and build a scalable system that could support our growth and enhance the customer experience. Our key objectives included:

• Developing an easy-to-use frontend where customers could easily place and track orders.
• Integrating a final-mile delivery platform to streamline fulfillment.
• Ensuring the system was efficient and optimized to improve order management.

Arctic Grey’s project management was excellent, with clear communication from the start. They set up a dedicated Slack channel as the only means of communication, making it easy to access information without sorting through emails. Our project manager, Truc Peter, was organized, responsive, and upfront, always providing clear answers after checking with her team when needed.

What stood out the most was how Arctic Grey took the time to understand our needs, offered solutions that made sense for our business, and delivered on their promises.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased operational efficiency with a more streamlined order management system.
• Improved customer experience, making it easier for customers to place and track orders.
• Successful integration of the final-mile delivery platform, enhancing fulfillment processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management with Arctic Grey was excellent, thanks to their clear communication and organized approach. They set up a dedicated Slack channel for our project from the start. They used it as the only means of communication, which made it incredibly easy to find any information without digging through endless email chains.

We were especially impressed with our project manager, Truc Peter—she was organized, responsive, and upfront. If she didn’t have an immediate answer to a question, she was always honest about it and would follow up with a clear and accurate response after checking with her team.

Having one single point of contact throughout the entire project was also a huge convenience. I know that if we decide to take on additional projects with Arctic Grey, our point of contact will remain the same, which adds a level of consistency that we really value

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They took the time to really understand our needs, offer solutions that made sense for our business, and deliver on their promises.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Unless Arctic Grey can code a Shopify store that also brews good coffee, I’d say they nailed it. 

BACKGROUND

Please describe your company and position.

I am the Owner of a needlepoint canvas retailer.

Describe what your company does in a single sentence.

We are a needlepoint canvas and accessories designer and retailer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Overhaul website UX
• Improve customer engragement
• Increase sales

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Artic Grey to redesign our Shopify website to improve the UX and increase sales. They delivered mockups of all pages as well as custom solutions for our business needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They launched a completely new site in August of 2024 and our traffic and sales have increased significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. We had a weekly call to review site progress and discuss upcoming deliverables and a Slack channel setup so we could communicate regularly about content and assets we needed to provide and troubleshoot any issues. Their team is friendly, professional, and very knowledgeable.

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality of their work and their communication is stellar. We could not be happier with the final results. They were delightful to work with.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

It would be helpful to understand their hours better once the site is launched. They give you a set amount post-launch, but we used those up quickly and still had bugs that needed to be resolved. I think it would be helpful to allow more hours for post-launch.

BACKGROUND

Please describe your company and position.

I am the Director of Strategy of Di Bruno Bros

Describe what your company does in a single sentence.

Philadelphia's premier destination for gourmet Italian foods since 1939.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• A new website built on the Shopify platform
• A website built with best practices to ensure great user experience
• A website that would be capable of improving our conversion rate and revenue

SOLUTION

How did you find Arctic Grey, Ltd.?

• Online Search
• Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our primary business goals for this project are:

• Enhance the customer experience with a more user-friendly and seamless online shopping journey. We would love to find ways to provide customers with the high-end food theatre experience we deliver in-store. 
• Increase conversion rates and average order value through improved functionality and marketing automation. 
• Gain deeper customer insights and optimize marketing campaigns through advanced analytics integration. 

We tasked Arctic Grey with:

• E-commerce Migration from BigCommerce to Shopify
• Enhancing our E-commerce experience
• Integrate content management & marketing systems
• Design and optimization
• App evaluation and recommendations
• On-going maintenance for our website
• Website strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we are still in the process of working with Arctic Grey the success will continue to evolve. For now, I can highlight the fact that we have more than doubled our conversion rate since the launch of our website when compared to our previous website. The average order value has increased, and our bounce rate has decreased as well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have been pleased with the responsiveness from Arctic Grey. Nothing has been a surprise as they are proactive with their communication. We also have weekly calls to make sure we are all on the same page.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed with Arctic Grey, Ltd.'s subject matter experts. There hasn't been a challenge they solved.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Nourish Food Club

Describe what your company does in a single sentence.

Direct to consumer high quality farm fresh products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Build new website
• Improve backend processes
• Improve customer retention

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

As a partner in Angel Acres Food Club, we sought a seamless, integrated online shopping experience for our customers on Shopify Plus, consolidating our offerings spread across four independent websites. Partnering with Arctic Grey has proven to be an outstanding decision. Though we're still early in the process, I’m highly impressed with their structured and organized approach to building what we envision as a best-in-class website. 

Having run my own companies and managed large-scale projects, I've seen a range of project management styles. Arctic Grey, and particularly Autumn, stand out for their professionalism and precision. Autumn brings expertise and engagement that makes each interaction productive and aligned with our goals. Their excellent project management tools allow for detailed tracking and clear status updates. 

I’m confident that with Arctic Grey’s leadership and project management, Angel Acres Food Club will have the robust, user-friendly site we aim for.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Regular meetings weekly to check progress, an updated chat in Slack, regularly updated edits on the website that we can review and edit

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes the particular project manager we are working with, Autumn, is ON TOP of it! She is excellent and is VERY timely 

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The team manager constantly working with us and adapting, adjusting etc. based on what we need, seeing our vision and helping us bring it to life, not saying 'no' and instead looking for solutions 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

We are an ongoing project, but for now, no - everything has been great

BACKGROUND

Please describe your company and position.

I am the Sr. Marketing Specialist of Valuetronics International

Describe what your company does in a single sentence.

We are a distributor for electronic testing equipment. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• To migrate from Magento to Shopify
• Improving the UX/UI of our site

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our goal was to migrate form a Magento site to a Shopify site.  We were looking to improve the user experience and functionality of our site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We haven't launched the new site yet, so we haven't seen the impact of the partnership at this time. However, we are anticipating that the new site will improve our business drastically. The project management has been wonderful! Autumn's Shopify knowledge and PM skills have set us up for success. Arctic Grey's knowledge and dedication to building the best Shopify site they can has stood out to us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Arctic Grey, Ltd. team has been wonderful!  They have been responsive to our requests and have delivered all items within a timely manner. 

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have team members in several countries, so our site is continuously being worked on. 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Not at this time. 

BACKGROUND

Please describe your company and position.

I am the CEO of YouthfulMD

Describe what your company does in a single sentence.

Weight Loss Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Redesign Website
• Create Workflows
• Create Automations

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Arctic Grey, Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Arctic Grey did an outstanding job creating an amazing website platform for us on Shopify. Their expertise in developing incredible automation capabilities has been a game-changer for our business. The team’s communication was exceptional from start to finish, ensuring every detail was handled with precision. Working with my assigned account rep, Truc, was incredibly satisfying—Truc was attentive, responsive, and made the entire process seamless. 
Anthony, the manager, was very professional and a pleasure to work with. What truly sets Arctic Grey apart is their top-notch customer service—it's like no other! They were always available to answer our questions and provide support. If you're looking for a professional, efficient, and reliable team to build your website, Arctic Grey is the way to go!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functional and successful Platform!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Dilvered on time and responded efficently! 

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with the quality of their work, excellent communication, and professionalism! 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the VP of Schneider's

Describe what your company does in a single sentence.

Fine wine and spirits retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Build a website
• Drive e commerce traffic
• Build a point of sale

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

Arctic Grey is extremely professional and great to work with. Brooke Sanderson and Anthony have helped our small business upgrade to a modern website and transform our point-of-sale system to Shopify through a very organized and well-planned structure. They are always on call to help and offer terrific guidance and best practices on market trends and standards in the e-commerce space.

They have been instrumental in merging our proprietary inventory management, accounting, and point of sale system over to Shopify and their developers have helped us realize our vision. Their willingness to go the extra mile and assist with all of our continuous questions does not go unnoticed and is critical for our staff training on the new systems they are building for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• inventory managment
• e commerce site build

Describe their project management. Did they deliver items on time? How did they respond to your needs?

project management was on point. They are working to meet our goals

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

the customer service is fantastic they are always available to assist with questions and making sure things are done right.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

They are great.

BACKGROUND

Please describe your company and your position there.

I am a social media intern at a high-end jewelry store based in NYC. We work with clients to design custom jewelry and sell engagement rings and wedding bands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd.?

We wanted to update the design of our website to be more clean and modern. We wanted both desktop and mobile sites to have a better user experience and be able to navigate the website more easily. We also wanted to improve our website speed scores.

SOLUTION

How did you select this vendor and what were the deciding factors?

We wanted a company that was well versed in Shopify and would be able to guide us in design decisions but also in the best improvements to be made to our site.

Describe the project in detail and walk through the stages of the project.

The project started with our desktop website. We went through the home page and product pages in detail to assess the best way to improve their design and user-friendliness. We worked on adding new features like pop up pages and recommended products to the website pages and updating older features like favoriting products.

Once the desktop site was mostly done, we began working on the mobile site - again, going through the homepage and product pages to make them more user friendly. We also worked on some of the additional pages like our history page and we worked on improving the website speed as well.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with 2 members of the team who met with us over virtual meetings and communicated with us over email. There was also a team of developers that worked with them behind the scenes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website has improved drastically. It is aesthetically much nicer and the layout of the pages is better organized. The speeds have improved as well and we have been able to add some additional features like favoriting features, wishlist features, and suggested products that make our website more user friendly and more dynamic.

How effective was the workflow between your team and theirs?

The workflow was extremely effective. The team was amazing at staying in contact with us and constantly updating us on the progress of projects. They were always responsive to emails and punctual and well prepared for virtual meetings.

What did you find most impressive or unique about this company?

This company had amazing communication and always had a solution to our questions or design requests. Their fast and knowledgable responses to our questions and emails meant that we were always on top of projects and were able to get this extensive project done in really great time.

Are there any areas for improvement or something they could have done differently?

We were extremely happy with the team and their work on our project, I would not change anything.

BACKGROUND

Please describe your company and your position there.

I'm the Director of ECommerce at Factory Direct Supply, we are a distributor of building materials

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd., and what were your goals?

We didn't have an ECommerce website and we don't have an internal tech team, we hired Arctic Grey to help us develop our Ecommerce website

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for a Company with experience and Good reviews, Arctic Grey had the best price for value and fast response times.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We built a Shopify website, Arctic Grey set up the collections, graphics and code

How many people from the vendor's team worked with you, and what were their positions?

The project manager was our main point of contact throughout the the whole project, he had a team of techs to complete each task in a timely manner

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched our brand new Ecommerce website less than 2 months ago and we have surpass all expectations, over 30k visitors and the sales are doubling on a weekly basis

Describe their project management style, including communication tools and timeliness.

We had weekly meetings to review all tasks and projects

What did you find most impressive or unique about this company?

They took the time to teach us how to make changes and updates ourselves, it was very important for us to be able to keep our website updated and fresh with new content on a weekly basis, Arctic Grey showed us easy ways to make these changes

Are there any areas for improvement or something they could have done differently?

I would not change a thing, they are Great !

BACKGROUND

Please describe your company and your position there.

Co-founder of an ecommerce fine art website

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd.?

Website development to launch

What were your goals for this project?

Finish website and launch

SOLUTION

How did you select this vendor?

We signed up for a free design initially, not thinking too much of it, and then were blown away with the design they came up with!

Describe the project and the services they provided in detail.

Full website development on Shopify.

What was the team composition?

N/A

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

N/A, we are currently pre-launch

How was project management arranged and how effective was it?

Anthony was a great PM and communicator throughout our project. He's very responsive and the team is fast in implementing feedback.

What did you find most impressive about this company?

Overall, for the price and the quality of work, we are extremely pleased! I would definitely recommend them to others, and we plan on continuing using them for our website even after launch!

Are there any areas for improvement?

My only critique would be that sometimes, I'll have to give the same feedback a couple of times before it's implemented.