Arcas Web Design

BACKGROUND

Please describe your company and position.

I am the Founder of Krua Thai Cookery School

Describe what your company does in a single sentence.

Thai cookery school:  Flexible training and consultancy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arcas Web Design to accomplish?

• Development of website to include course listings and enquiries
• Make it easy for potential clients to find suitable courses and enquire about them

SOLUTION

How did you find Arcas Web Design?

Other

Why did you select Arcas Web Design over others?

Company values aligned

How many teammates from Arcas Web Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Implement and redesign

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To update the website to attract customers.  I leave the job to Arcas to do all as they know what I am looking for after the meeting.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was on time and surpassed my expectations. After sales service is beyond excellent.  Arcas is the company I can trust.  Arcas, they gave me amazing help and support to their best after my previous web designer company did not provide after sales service.  I am very grateful for their help till today.  Many website companies should learn customer focus from Arcas and their excellent total service delivery, personlised service, supportive.  Have time for customers who need help.  This is absolute brilliant service not many don't even think to offer, but Arcas can do.  I now give 100% of my trust to Arcas.  Thank you very much for their excellent service. Arcas is realiable, punctual, offers superior personalised stress free service.  This means so much for my business.   What I paid for is well worth of my investment.

What was your primary form of communication with Arcas Web Design?

In-Person Meeting

What did you find most impressive or unique about this company?

Arcas total customer service delivery is excellent.  Hassle free service,  Excellent support, help, personalised service, visiting clients for a meeting in person, on time, provide information, suggesttion, advantage and disadvantage. I now rely on Arcas to look after my website because Arcas is the company I can trust.  Their professionalism and their expertise is excellent - suits my needs.  Well worth of investment. Arcas total cusmer service delivery has surpassed my expectations.   Thank you for all their help and support when I need.  Personalised service is excellent.  This is what I need for my business.   I wish Arcas the very best for their business.

Are there any areas for improvement or something Arcas Web Design could have done differently?

Nothing for improvement at present as Arcas provided me what I wanted for my website.   It's really a stress free service provided.   

BACKGROUND

I am the Treasurer of The Edinburgh Natural History Society

Charity for those with an interest in natural history.

OPPORTUNITY / CHALLENGE

• Redesign and development of website including a new, modern membership system and migration of all existing membership data

SOLUTION

• Online Search
• Other

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Other

2-5 Employees

Create a new website which was easy to administer and simple for members to interact with.

RESULTS & FEEDBACK

Make it easier for people to sign up and manage their own memberships.

Make it easier for site admins to administer membership and events

Ensure the site was scalable and adaptable

ARCAS delivered the website in good time, any delays being due to ourselves and not ARCAS. Throughout the project ARCAS has responded patiently and helpfully to our needs, often being proactive.

Email or Messaging App

Personal communications with Simon Logan

Nothing I can think of.