Appinventiv

BACKGROUND

Introduce your business and what you do there.

I’m the founder and owner of Beprosoft Venture, a Belgian venture capital firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appinventiv?

We hired Appinventiv to build a mobile application based on our set of internal requirements.

SOLUTION

What was the scope of their involvement?

We envisioned a social networking app that would help connect users face-to-face. The guidelines specified Android and iOS versions with a React Native frontend. Appinventiv chose PHP and MongoDB for the backend.

What is the team dynamic?

We worked with a project manager and one developer.

How did you come to work with Appinventiv?

I found the CEO and project manager via Upwork. Appinventiv appeared to be a good company with impressive experience.

How much have you invested with them?

I spent $2,000 on a down payment. Appinventive estimated the total cost at $20,000.

What is the status of this engagement?

We started working together in August 2018 and I ended the partnership a few months later in October.

RESULTS & FEEDBACK

How did the relationship with Appinventiv evolve?

The project’s original timeline was five months, but problems arose after only eight weeks. The team started coding without a structure or database architecture, even though we provided documentation. The demo was not functional during in-house tests. I emailed the CEO, development team, and project manager, but none of them responded.

Appinventiv had insisted on a $2,000 deposit. But it was after the demo tests that I ended the partnership and requested a refund. Although the team hadn’t been responsive, Peeyush (COO, Appinventiv) did reach out to say a refund wasn’t possible.

How did the vendor address the problems that arose?

I told Peeyush that the team was not professional and the project wasn’t working. Peeyush apologized and offered to change the development team; he acknowledged by architecture and mobile app development expertise. However, we didn’t see any follow through on that offer. Appiventiv continued to write unstable code for a non-functional product.

Describe the impact this engagement has had on your business.

I haven’t received a code and my money is gone. Since this was a startup project, my business partner and I had to raise funds for the build.

How was project management handled?

I preferred to work with Appiventiv through Upwork, but they requested to arrange the project outside of the platform. We primarily communicated via Skype.

Is there anything that the vendor did well or that you would consider a strength?

No, I had a negative experience.

In what specific areas can they improve?

The team was unresponsive. Their lack of communication cost me a significant amount of time.

What advice do you have for clients with similar needs to yours?

Appinventiv is a larger company. They typically assign junior developers and other less-experienced resources to projects.

UPDATED REVIEW

This review was updated on November 30th, 2018, by the client. The original star ratings were: Overall - 1, Quality - .5, Schedule - 2, Cost - 1, NPS - .5. New content is below:

What is the status of this engagement?

After the MVP was completed, I resumed working with them again in November 2018. Appinventiv has changed the project manager and added more senior people to the main project, and we have started working on it again.

RESULTS & FEEDBACK

How did the relationship with Appinventiv evolve?

Initially, there was some lack of communication as mentioned in my original review. However, I like the company and the people overall. They tried to get things sorted out, but somehow things didn't go as well as planned.

How did the vendor address the problems that arose?

I'd hired an intern and wanted to train him alongside the Appinventiv team, but this went wrong at some point. We're now working with their new team of senior resources.

Describe the impact this engagement has had on your business.

The code I received was not complete as the project is a long-term project. I'm giving them some more time to wrap things up with the new team and further continue development for next release.

How was project management handled?

We mutually agreed to work outside of Upwork because both sides were uncomfortable paying extra through the freelancer platform. Instead, we chose to pay them through wire transfers.

Is there anything that the vendor did well or that you would consider a strength?

Appinventiv is a process-oriented organization with skilled resources. I should have given their experts more time to settle and understand the project's complexity before expecting results.

In what specific areas can they improve?

As a startup builder company, we always look for quick turnaround times, which might have led to an unorganized work plan in our case.

The Appinventiv team could have helped us better understand their process and the industry's way of working in more detail, which would have helped us set more realistic expectations. I wish they took more time to clarify the knowledge transfer processes and agile formulas to non-IT people. A written manual on process would work.

BACKGROUND

Introduce your business and what you do there.

I’m the chief founder and the CEO of Group Set Go. We have a mobile platform that connects people for group activities such as fishing trips.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appinventiv?

We hired them to build our mobile platform.

SOLUTION

What was the scope of their involvement?

Appinventiv developed the platform on a React Native technology stack for both iOS and Android. We provided the team with a complete scope, including the key features; we also supplied screenshots of other applications for inspiration. The team then did wireframes and mind mapping; our side sketched out designs before the development phase.

From there, Appinventiv built out the features. They created the payment gateway to accommodate the different dynamics and exceptions that go into planning group events. Next, they created filters for activity hosts to set gender and age preferences. The team also enabled hosts to promote their events on social media platforms.

Recently, we’ve released beta versions to select audiences and plan to launch the app in November 2018. Beta features include account creation, user authentication via Google, and email- and Facebook-based logins. New users automatically enter the group chat and have the option to engage in one-on-one chats.

For each event posting, the app lists cost ranges, which calculate capacity and the initial price. Users don’t have to pay for an activity until five days before the event; the platform lets users plan and modify the activity before they’re charged. Our company processes payments and then releases the money to hosts after the trip’s completion to prevent strangers from exchanging funds.

What is the team composition?

We work with a project manager, QA resources, and technical leads for the frontend and backend. Their senior management gets involved in high-level issues.

How did you come to work with Appinventiv?

Our team decided on React Native before hiring a vendor. We then used Clutch to assess 10 vendors with React Native expertise, which I then shortlisted to eight American, Ukrainian, and Indian agencies. My previous experience with international agencies made me cautious in selecting the right partner.

Appinventiv had the best bid; they understood our concepts, proposed a compelling approach, and displayed interest in pursuing our goals. The team met my expectations for a React Native partner, which is not always easy to accomplish.

How much have you invested with them?

We’ve spent over $100,000.

What is the status of this engagement?

We started working with Appinventiv in February 2018, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Despite my initial concerns about working with an offshore vendor, Appinventiv has been the right partner for this project. The team is committed to meeting deadlines; they work at night to push screens and tasks through the development process. User testing has also exceeded my expectations. The platform is functional and has only minor bugs around issues such as cost estimates. The positive user feedback excites us, as does the solution’s great look and feel.

How did Appinventiv perform from a project management standpoint?

During development, we had daily status calls—sometimes just 10-minute touch points—and only skipped them on the rare occasions when everyone was clear about the work. In addition to calls, I received weekly and daily status reports; the project manager and I spoke every Sunday to review the prior week the plan priorities for the upcoming one.

To verify everything was on track, Appinventiv did mini-demos in between functionality deliveries. The team originally used Basecamp to track progress, but I pushed them toward Slack because I didn’t care for the first tool. Although everyone has Skype, Slack remains our primary method for communication.

What did you find most impressive about them?

Appinventiv is committed to client satisfaction. Since the project is a fix-bid engagement, I’ve documented as much as I could to avoid scope changes and bugs. Although I promised the team in advance that we wouldn’t have significant scope creep, a few minor adjustments were necessary. Appinventiv has accommodated us in a flexible and reasonable manner; they've never complained. I can’t envision a better experience than what I had.

Are there any areas they could improve?

The team’s commitment is great, but their project management—including methodology and approach—could improve slightly. We started a bit haphazardly; the original project manager may not have been the best fit for our needs. I escalated the issue to Appinventiv’s leadership, and they immediately assigned me another resource in quick order.

Additionally, I’ve had issues with some Skype-based status calls because our internet connection isn’t always reliable. We lose the day when we can’t connect with Appinventiv. However, these are minor issues, and I have nothing against their team.

Do you have any advice for future clients of theirs?

Clients should be clear with scope requirements, but also remain open to minor changes. Feel free to escalate issues as needed. As long as customers are fair, Appinventiv will fix issues right away in a fair manner. Expect to have a good experience with them.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Blurbb.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appinventiv?

I needed a company to help me develop an app.

SOLUTION

What was the scope of their involvement?

They provide recommendations and oversee the development of the app. It's a social app that is compatible with iOS, Android, and tablet. They also developed all the wireframes and provided UX/UI design. The app is location-based and has a modern tone, which I like.

What is the team composition?

I have a project manager and work with a couple of other team members.

How did you come to work with them?

I was looking at different developers and the apps they had produced. I talked to 3–4 firms and Appinventiv was very diligent in following up. They were willing to take the lead on the project (it's an unfamiliar territory to me) and had the best rates, so I chose them.

What is the status of this engagement?

We started working with them in March 2018 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was very nervous, but they took me under their wing and guided the process. We haven't had a soft launch yet, but we're hoping to launch next month. Every app has bugs and I expect we'll have them too, but I'm confident in the quality of their work. They exceeded my expectations, especially in terms of the value I got for the money I paid.

How did they perform from a project management standpoint?

They're excellent. They work with my schedule and make the whole process easy for me. We mostly use email, Basecamp, and WhatsApp to communicate.

What did you find most impressive about them?

I appreciate their technical expertise. They're very innovative and passionate about the project.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Have a clear plan, but be flexible and open to changes

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a company established in 2017 with the aim of creating a new website and mobile app that will offer discounts for online shopping.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appinventiv?

I’ve worked with them on building a full web app.

SOLUTION

What was the scope of their involvement?

Appinventiv has been building the full product on my behalf. We went through a series of phone calls and emails to discuss what I wanted. They built a prototype based on that, and took care of any changes within a day or two. After I get more funding, I’ll go ahead and build the full product with them.

We’re currently using a CMS, which we’re planning to integrate through APIs. The purpose of the platform is to offer instant discounts for online shopping, as well as several other features which are still in being planned out.

What is the team composition?

I mainly communicate with a project manager from their team, though I’ve also worked with two other people on the technology side. Additionally, I’m in contact with their co-founder and managing director, who is friendly, helpful, and accommodating.

How did you come to work with Appinventiv?

I found them on a review website, where they were listed as number one. I sent them a message and described my idea, and they were willing to help, so we slowly started working together.

How much have you invested with them?

The cost has been around $50,000.

What is the status of this engagement?

We started working with Appinventiv in January 2018. The collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve got a prototype that works perfectly, but we haven’t built any integrations with retail partners yet. I’ve worked quite well with them. So far, they’ve been able to handle everything I’ve asked them to do.

How did Appinventiv perform from a project management standpoint?

When they promise to deliver on a date, they stick to it, unless there’s a hiccup on my side. They also let me know of any issues in advance so that we can adjust and accommodate for them. They work to the best of their abilities and do it seamlessly. We use email, Skype, and WhatsApp for communication.

What did you find most impressive about them?

They’re extremely good at the services they provide. Other companies I’ve spoken to weren’t as professional or diligent as Appinventiv is.

Are there any areas they could improve?

No. I’m extremely happy with the service they’re providing.

Do you have any advice for future clients of theirs?

Tell them what you want and they’ll accommodate that as they see fit. This happened to me when I suggested something. They were willing to take my directions, but also gave me an alternative that could save time and money and would make the system more efficient. Their knowledge and understanding are excellent.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an electronics manufacturer that does gesture recognition products for home and automotive use. Our product allows users to create a distraction-free environment while driving.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appinventiv?

A local team started the project, and then I migrated it to Appinventiv. Our Android app is complex, and we needed it to handle a lot of functions. We needed a company to help us develop our app.

SOLUTION

What was the scope of their involvement?

The app is piloted completely by our product.

What is the team composition?

We work closely with our main point of contact who is a developer. One other person checks in with us too.

How did you come to work with Appinventiv?

I looked at 20 companies in India and interviewed 4–5 of them. Appinventiv seemed more professional in their approach. They were much more responsive as well. They had a background in IoT products and in Android and iOS development. They seemed stable enough to use my product and make a new app for it.

How much have you invested with them?

We’ve spent €20,000–€25,000 ($23,124–$28,911 USD).

What is the status of this engagement?

We started working together in February 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The development is going well so far. They have met the arrangements we made. There aren’t many bugs compared to what we expected for an outsourced project. It’s working well.

How did Appinventiv perform from a project management standpoint?

We speak directly with the developer and we don’t have to go through the project manager, giving great transparency. The project manager is only needed if there are issues which we have not had. The developer understands the specifications when we discuss them with him on the phone. We communicate mainly through Skype.

Sometimes we have to make sudden changes and adjustments and not everything can be documented. For those cases, we need somebody who understands rapidly what we want to accomplish and add something of their own if there are missing elements.

What did you find most impressive about them?

They have quick turnaround times. They’ve worked on many projects, which gives them a good idea of the new requirements and how to map them easily. One of their biggest strengths that I haven’t seen in others is how they fill in the blanks.

Are there any areas they could improve?

They’re good on the development side, but they need to follow the style guides for the aesthetics side. I have a UI designer who provides the aesthetics. They should not take liberties in changing them.

Do you have any advice for potential customers?

Working with the developer that I was assigned to has been good.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Lewis and Sons Pest Control LLC, a home inspection, pest control, and energy assessment company that provides services across the U.S.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appinventiv?

We're in the process of standardizing the inspection process by developing an app that would allow us to offer customers instant price quotes, as well as real time scheduling and reporting. Since rates, reporting, and restrictions vary from provider to provider and state to state, we wanted to create a solution that empowered the customer and made the process easier.

SOLUTION

What was the scope of their involvement?

Appinventiv developed a native app for iOS and Andoid that allows users to schedule appointments and get pricing estimates by entering specific information about their property. Custom features also allow users to add or remove items to their plan, updating their price estimates as they make changes, and to fill out and submit forms with more information about their requests.

What is the team composition?

I have one main point of contact who manages a team of iOS and Android developers.

How did you come to work with Appinventiv?

I found Appinventiv on Clutch and decided to reach out to them based on their positive reviews.

How much have you invested with them?

We've invested $15,000–$20,000 thus far.

What is the status of this engagement?

We started working with them in October 2017 and just finished development in May 2018, but we're still in the process of testing and fine-tuning the app.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Appinventiv built an app that has helped streamline our entire line of business for the customer. It's allowed us to shift the ownership of work off the inspector and empowered the customer with the ability to decide what services they want and how much they're willing to pay. Although the app is not yet available in app stores, we're very happy with it overall and excited for the changes it will bring to our industry.

How did Appinventiv perform from a project management standpoint?

We receive weekly updates from Appinventiv as they test the app through TestFlight. We haven't had any trouble communicating with their team and have been able to track milestones efficiently through Basecamp throughout the engagement.

What did you find most impressive about them?

I'm most impressed by their level of constant and professional communication with us. Despite their location, we haven't had any issues with time management or language barriers. They were also been able to quickly understand exactly what we wanted to achieve early on.

Do you have any advice for potential customers?

Having assets and idea of what we wanted before going into conversations with their team helped us a lot. I suggest bringing as much information as possible to the table from the start, including wireframes or rough sketches if possible.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Kano Politics. We run a mobile app that issues political micro-surveys. We also have a user-generated discussion forum. We ask a variety of questions to gauge the political spectrum, find points of compromise, and move control away from political extremes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appinventiv?

We wanted someone to help us build an MVP. We had some development experience, but we wanted to work with a well-regarded agency that would work within our budget.

SOLUTION

What was the scope of their involvement?

They helped us complete the initial release of the iOS version for market tests. We provided the main mock-up for the operational capabilities and they suggested features that would complement our ideas. They created an admin site with various controls. We can send new surveys, manage content, visualize data, and work with various user features.

All those elements are part of the MVP and we have other advanced processes in the background. We use Firebase, which has some ingrained JSON API export capability. They also did some PHP web development and front- and backend data management. We can run advanced analysis to provide better insight to policy makers and political parties.

What is the team composition?

We worked directly with their project manager. He then relayed information to their development team.

How did you come to work with Appinventiv?

We found them on Clutch. Their services and their previous work looked good and it made sense to hire them.

How much have you invested with them?

We’ve spent between $10,000–$50,000 on their services.

What is the status of this engagement?

We started working together in November 2017. Because of some issues with the Apple app review team, we finished at the end of April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m very happy with it. We are working out a few little bugs, most of which were caused by the last-minute push to meet with Apple’s approval. It’s still too early to have a clear idea of user metrics, but the app is very good overall.

How did Appinventiv perform from a project management standpoint?

They did really well. Their project manager was in touch with us at least once a day and more frequently as we got closer to approval. They were polite and in control of everything and they did very well with a 10-hour time difference. We communicated via Skype and used Basecamp. I’m not a huge fan of Basecamp, but they used it consistently.

What did you find most impressive about them?

They were very accommodating and they followed through on their work. We paid them in full when we submitted the first time. When Apple came back with requests, they didn’t hesitate to jump back in and make changes. They prioritized us in their log and didn’t charge us extra. I’m very pleased with their customer service.

Are there any areas they could improve?

This was my first submission to Apple, so it was a learning experience for me. The Apple review was quite subjective, which was not their fault. I hoped they would help us reduce more of the surprises in the review process ahead of time. A lot of that is out of their control, but it might be something they can improve on.

Do you have any advice for potential customers?

Be as thorough as you can with your initial ideas and develop clear mock-ups. They do well with ambiguous requirements, but they will give you the best results if you solidify your goals ahead of time.

BACKGROUND

Introduce your business and what you do there.

I'm in the process of starting my own company by developing an airsoft gaming app that can track player locations in real time.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appinventiv?

I needed to find an app developer to bring my idea to life. It's not meant to be readily available to everyone in the same way other apps are. We'll be supplying players with Samsung phones, so they don't risk damaging their own equipment.

SOLUTION

What was the scope of their involvement?

I came to Appinventiv with an idea of a gaming app that they've been designing and developing for Android devices. Through the initial discovery phase, they've been able to fill in the blanks with suggestions and input as needed.

They're also creating an online administrator panel so the game and player locations can be managed by one person. They're incorporating functionality that allows the administrator to create a map area and track devices. The players will be able to access the map through the app.

What is the team composition?

I work with four people, including a designer, project manager, developer, and marketing manager.

How did you come to work with Appinventiv?

I had researched companies online and reached out to many for quotes. However, most vendors required a deposit for an estimate. I ended up working with Appinventiv, because they were the only company without that requirement.

How much have you invested with them?

I've spent about $70,000 thus far.

What is the status of this engagement?

I've been working with them since December 2017 and the app is almost half-way developed as of now [March 2018].

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There were many aspects of the game I wasn't expecting Appinventiv to grasp, but they've done more than I could've imagined in a relatively short amount of time. Any details I haven't liked, they've been quick to change. The overall design and functionality is coming along quite nicely.

How did Appinventiv perform from a project management standpoint?

I don't have any complaints about working with their team. I've been very happy with all of the ideas they've contributed thus far. We generally track project progress through Basecamp and stay in touch through weekly Skype calls and meetings.

What did you find most impressive about them?

They're very friendly and easy to work with. They make sure I'm happy and take the time to communicate with me regularly to put me at ease.

Are there any areas they could improve?

No. They ask if I have any complaints during our weekly check-ins, but I have yet to be unhappy with anything they're doing.

BACKGROUND

Introduce your business and what you do there.

I’m with an online bartering platform that allows business-to-business trading of goods at wholesale value.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appinventiv?

We hired them to create our platform.

SOLUTION

What was the scope of their involvement?

Our platform allows businesses to register and trade value with other users. Companies can create a profile that includes their name, photo, a brief description, and their website. Any user can access this information and request a trade. If both parties agree, they exchange monetary value that can be redeemed at a brick and mortar location.

I worked closely with Appinventiv throughout the project. In the beginning, I gave them a detailed outline of the functionalities we were looking for and our target clientele. They then created the UI design and developed the frontend. We have iOS, Android, and web versions of our platform.

They also created a super admin site that allows us to control the backend functionalities and monitor usage.

They continue to provide maintenance and updates.

What is the team composition?

Their division head made himself very available, so I spoke to him several times, though I primarily interacted with our project manager. We went back and forth to outline the scope and he passed our requirements on to their developers and designers, who I also had access to if needed.

How did you come to work with Appinventiv?

I found them on Clutch. They received a lot of positive reviews online and had experience with similar, high-budget projects.

How much have you invested with them?

We've spent roughly $500,000 and have a separate contract for ongoing maintenance.

What is the status of this engagement?

We started working together in November 2016 and our relationship is ongoing. This was a long-term project and we continue to fine-tune some aspects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We performed a beta test on the product and found that it functioned very well. Based on the results and client feedback, we realized we needed additional design work to make it more user friendly. We went to Appinventiv with this request and they completed the edits in less than two weeks.

We’re preparing to relaunch. The project has moved as expected and Appinventiv has held up their end of the bargain, completing tasks in a timely manner.

How did Appinventiv perform from a project management standpoint?

They were highly responsive and did an excellent job of making themselves available. While I was initially concerned about the time zone challenges of working with an Indian company, this was never an issue.

They used Basecamp and Skype to coordinate the project.

What did you find most impressive about them?

The biggest benefit was their responsiveness. They're quick to address any concerns and stay on schedule, which I find refreshing.

Are there any areas they could improve?

They’re responsive and provide quality work, so we’ve had a positive experience. I don't have anything negative to say.

Do you have any advice for potential customers?

Be very thorough in explaining developmental details and make sure communication is clear so that everybody's on the same page. This is true for any vendor.

BACKGROUND

Introduce your business and what you do there.

I am an entrepreneur that is creating a social app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appinventiv?

I wanted help building my app. It's an app to connect friends and plan activities.

SOLUTION

What was the scope of their involvement?

They’re designing and building the whole thing as an iOS app. It allows friends to either post activities they’re planning or to browse friends’ planned activities to attend. There are calendar and map functions built in.

We’re going to use a combination of preexisting social media with some customizations. We’re limited by some restrictions on major social media sites, but the goal is for users to share the app on their social media profiles and encourage their friends to join.

What is the team composition?

I initially interacted with a member of their sales team. He told me about their services and we discussed the project. Once we began, I was assigned a project manager. I also interacted with the head designer during the design process.

How did you come to work with Appinventiv?

I searched Clutch for companies with good reviews. I reached out to a number of them, Appinventiv was the first to respond. I was impressed by their high level of professionalism and customer service, right from the beginning.

How much have you invested with them?

They bill in increments, which allows me to pay for each milestone we achieve. I’ve sent about $15,000 so far, and the total budget is around $50,000.

What is the status of this engagement?

We started work in October or November 2017. We’re not quite halfway through the project, and are currently finalizing some of the design.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are still building the app, so we don’t have outside feedback or metrics yet. This is a really collaborative process. I have ideas for how I wanted the app to look, but this is not my background. They have been so helpful with thinking through the functionality, design, and features, and they support me.

How did Appinventiv perform from a project management standpoint?

At the beginning of the project, they provided a proposal with all the milestones scheduled. I can contact them multiple times a week, and they feel like they might be in the next town over. We’ve never had problems with the time difference and have a tremendous amount of interaction. They walk me through all the steps of the process. We use Basecamp and WhatsApp to connect.

What did you find most impressive about them?

They’re an absolute pleasure to work with. They have strong customer service and are available at any time to answer questions. They’re happy to go through tremendous detail and make any changes I want to make. They never complain about time commitments to me, and are always willing to do what I want whenever I need them.

Are there any areas they could improve?

No, I don’t have any complaints. This has been a smooth, easy process.

Do you have any advice for potential customers?

I wouldn’t hesitate to recommend them. They’re very knowledgeable and experienced, and gave suggestions for things I wouldn’t have thought of. They feel like a real partner.