This review was updated on November 30th, 2018, by the client. The original star ratings were: Overall - 1, Quality - .5, Schedule - 2, Cost - 1, NPS - .5. New content is below:
What is the status of this engagement?
After the MVP was completed, I resumed working with them again in November 2018. Appinventiv has changed the project manager and added more senior people to the main project, and we have started working on it again.
RESULTS & FEEDBACK
How did the relationship with Appinventiv evolve?
Initially, there was some lack of communication as mentioned in my original review. However, I like the company and the people overall. They tried to get things sorted out, but somehow things didn't go as well as planned.
How did the vendor address the problems that arose?
I'd hired an intern and wanted to train him alongside the Appinventiv team, but this went wrong at some point. We're now working with their new team of senior resources.
Describe the impact this engagement has had on your business.
The code I received was not complete as the project is a long-term project. I'm giving them some more time to wrap things up with the new team and further continue development for next release.
How was project management handled?
We mutually agreed to work outside of Upwork because both sides were uncomfortable paying extra through the freelancer platform. Instead, we chose to pay them through wire transfers.
Is there anything that the vendor did well or that you would consider a strength?
Appinventiv is a process-oriented organization with skilled resources. I should have given their experts more time to settle and understand the project's complexity before expecting results.
In what specific areas can they improve?
As a startup builder company, we always look for quick turnaround times, which might have led to an unorganized work plan in our case.
The Appinventiv team could have helped us better understand their process and the industry's way of working in more detail, which would have helped us set more realistic expectations. I wish they took more time to clarify the knowledge transfer processes and agile formulas to non-IT people. A written manual on process would work.