What evidence can you share that demonstrates the impact of the engagement?
The first month after the launch was pretty impressive, getting around 1,500 downloads. I did the App Store optimization myself. I built this app to impress other companies that might want to implement the SDK into their operating systems or into their Software-as-a-Service offering.
My focus was not making money on the app, but I did want to see if people would want to use it, so the download score was important to me. Right now, I probably have about 2,000 downloads, but I haven't spent anything on marketing and the app has only been launched for about 2 months. I'm happy with the product in general; it has only had 2 crashes in 2 months, so the metrics are good.
How did Appinventiv perform from a project management standpoint?
I would give Appinventiv a B-plus for project management. Communication was a bit off here and there and I had to do a lot of project management on my end. I was on top of my project manager to make sure that the things we discussed with Appinventiv were actually not looked over and forgotten.
I had 2 project managers from Appinventiv within the project itself; one project manager left, and then I had the new one. Things like that usually mean that it will take some time before you get the new project manager caught up on your project and you find yourself repeating things. Once the new project manager started and got updated with everything, things went much smoother. I did have to train and educate the new project manager on the product itself, which is super normal anytime you change project managers.
I worked strictly and directly with the designer and project manager; the project manager worked directly with the developers. Technically, one developer was tasked with my project, but when we started having issues, I believe they had several working on an issue at a time. They used Basecamp to manage my project.
What did you find most impressive about them?
I would highly rate the quality of their design as well as their responsiveness throughout the project. They were very helpful during hard times. I would often get frustrated and wanted things to get fixed, and they always made sure that they took care of the problem, even if it took multiple attempts. They were on their game in terms of how much they cared about their clients’ satisfaction. Their development skills were also pretty good.
With all the challenges in this project, I thought that I might end up with a subpar product, but I was really happy that they fixed all of the issues in the end. I think they had a different and much better developer who stepped in to fix a lot of problems.
Are there any areas they could improve?
They could improve with project management. What happened to me was probably a unique situation where my project manager was put on another project and then a new one was brought in. That’s when I had a lot of issues with the product in general, but I don't want to point at that and say they need to improve it because I know why it happened and it might not be the same for others.
Overall, to be honest, they did a really good job.