Appello Software

BACKGROUND

Please describe your company and your position there.

I'm the founder and SEO of Serendipia a co-living and co-working startup in San Francisco.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Appello Software?

After doing much research we decided to engage with Appello due to their strong technical and design expertise on mobile products. They helped us build from scratch our mobile app for internal management and our community. They designed wireframes, UI designs and did all the development in a timely manner.

What were your goals for this project?

We are a business scaling with more than 1000 people staying with us at any time. So for us what was important was to quickly develop our mobile app without any issues. Appello delivered beyond our goals.

SOLUTION

How did you select this vendor?

After researching other development companies in Australia, Europe and North America Appello really stood out by their apps that you could download from the App Store and see the quality they have. So this was a really decision for us.

Describe the project in detail.

We wanted to develop an app, and admin booking system for our co-living and co-working houses. Managing multiple properties and tenants is not easy, so developing mobile app which allows people to checkin- share to community and connect with other guest was what we needed. Since building the app, we have automated the expereince for our staff and guest.

What was the team composition?

We worked directly with one of Appellos project managers, UX/UI designers and the strategist team. Some meetings happened with all members, including engineers when we needed to make sure logic behind designs were clear.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Instantly when the app went live, we had no bugs or issues which was great - It allowed our team members, and guest to starts adding profiles and using the app. Also, the quality is exceptional. Appello has demonstrated that they can execute on challenges without any delays.

How effective was the workflow between your team and theirs?

It has allowed our business to grow into 2 new locations, minimising the work needed by our staff to check in new guest or manage internal processes such as clearing, ordering and planning events with guests.

What did you find most impressive about this company?

Cost transparency and communication to deliver exactly what we wanted.

Are there any areas for improvement?

None that we seen.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an app called MyCity. It’s an events app that allows people to add and look up activities in their area. The event categories include food, entertainment, sports, festivals, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appello Software?

I brought on Appello Software to develop the app from start to finish. 

SOLUTION

What was the scope of their involvement?

After a discussion of business goals, Appello Software developed the iOS/Android app from scratch. The app is simple but effective. It features a mapping system, as well as a deposit function—a deposit is required to verify that it’s a real human adding an event.

Although the app is completed, they’ll continue to provide troubleshooting support. We’re also considering adding new features.

What is the team composition?

My main point of contact was Cameron (Chief Executive, Appello Software). I worked with a few others, as well.

How did you come to work with Appello Software?

I read Appello Software’s positive reviews. After speaking with Cameron, I had a good feeling about the company. These guys really stood out to me, and I’m glad I went with them.

How much have you invested with them?

I spent around $34,000.

What is the status of this engagement?

We began in January and wrapped up in August of 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project has gone very smoothly, and working with Appello has been awesome. The app is in its very early stages but I know that I couldn’t have done it without them. My friends and family love the look of it.  

They still help me maintain and manage the app, although it’s technically finished. I’ve already spoken with Cameron about adding another feature, and that addition will make it perfect. We’re also considering some future marketing efforts.

How did Appello Software perform from a project management standpoint?

They were exceptionally responsive. They email me back straight away. They’d also explain all processes to me on the phone—I’ve never been left in the dark about anything. This includes the budget, which we set at the very beginning. They didn’t charge me any more than our agreed amount so I knew exactly what to expect.

What did you find most impressive about them?

They have outstanding communication. With any issue, they immediately work to resolve it.

Are there any areas they could improve?

No, I can’t think of anything. Everything went very smoothly.

Do you have any advice for potential customers?

Do a little bit of research and iron out any questions you might have before you go into a meeting with them.  

BACKGROUND

Introduce your business and what you do there.

My business partner and I are the co-founders and operators of Moksha Insights, a social media platform that has a marketplace attached to it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appello Software?

We’re a tech startup in the seeding stage, so we hired Appello Software to build a prototype for the app we’re developing from scratch.

SOLUTION

What was the scope of their involvement?

Appello Software designed our font and logo, and they’re currently developing a clickable prototype. They consult with us on our brand and brand positioning.

What is the team composition?

We’ve been in contact with five Appello Software teammates, including a branding and logo designer, a wireframe developer, and a project manager. My team also works closely with Cameron (Chief Executive, Appello Software).

How did you come to work with Appello Software?

My business partner knew Cameron through a previous job. We shared our ideas with him so that we could hear his perspective on the prototype we wanted to build, like what was possible and what the potential costs were. Cameron provided honest feedback. We liked how transparent Cameron and his team were; they seemed very trustworthy.

How much have you invested with them?

We will invest around $10,000.

What is the status of this engagement?

Our work together commenced in June 2019, and we’re still in development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Appello Software is creating exactly what we envisioned. Their work designing the logo and UX has gone smoothly. They use their combined experiences to steer us in the right direction.  

How did Appello Software perform from a project management standpoint?

They’re fantastic in this regard. We’ve been surprised at just how responsive they are. We use Trello boards, which allows my team to engage in the process, provide feedback, and upload documents.

What did you find most impressive about them?

We’ve been impressed by Appello Software’s transparency. They are honest about what they’re capable of doing and how they plan to do it. The team is open to further development as well; they will take the partnership as far as we want them to.

Are there any areas they could improve?

I’m not experienced enough in development to know what they could’ve done better, but from a purely customer service and transparency perspective, I honestly can’t think of anything I would want them to do better.

Any advice for potential customers?

If you are clear about what you want them to build for you, then they will deliver. Also, be open to them sharing their expertise and experiences.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Kitchen and Cook, a luxury kitchen goods company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appello Software?

I founded Kitchen and Cook earlier this year, and I reached out to Appello Software to help me design a website. Since more and more people use their phones, it was important that the site be mobile-friendly.

SOLUTION

What was the scope of their involvement?

Appello Software designed my mobile-friendly website with C++. We have plans to work together to develop a mobile app, first for Android and then for iOS.

What is the team composition?

Most of my conversations have been with the CEO. He manages everything.

How did you come to work with Appello Software?

I met the CEO a couple of years ago, and we’ve stayed in touch. I heard he started his own company, so I read his reviews on Clutch.co. When we met in person, he was professional and inspiring; I could tell he was passionate and hard-working, so I decided to hire him. I haven’t regretted my decision at all. 

How much have you invested with them?

I’ve spent $20,000.

What is the status of this engagement?

Appello Software designed my website from February–May 2019. I recently got back in contact with them to start working on the app.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve seen a fourfold ROI of around $80,000. Site traffic and interest have also increased, with no bounce rate. The results speak for themselves. 

How did Appello Software perform from a project management standpoint?

Appello Software was extremely fast and responsive. Even with the time difference, we’d often get replies within the same day, and we never waited more than twenty hours for a response. We spoke over the phone and Skype.

What did you find most impressive about them?

Considering they’re a newer company, I believe that the services they provide are quite superior to those of other vendors. Appello Software has a fresh take on the current market. I had an idea of what I wanted, but Appello Software gave me more to think about than I could’ve ever imagined. This was my first time taking up a business and doing anything web-related, and Appello Software was extremely helpful. When I wasn’t sure about some aspect of the project, they were very thorough and walked me through it.

Are there any areas they could improve?

No, there aren’t any that I can think of.

Any advice for potential customers?

Appello Software knows what they’re doing, so you should trust them. Even though I had a vision, they helped me see through a lot of flaws in my thinking. They guided me toward making my website as successful as it is.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Kitchko, a marketplace where users can order homecooked meals from local chefs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appello Software?

We hired Appello Software to help us design our iOS and Android mobile app. We needed a prototype to show potential investors.

SOLUTION

What was the scope of their involvement?

Appello Software designed our app’s UI and UX. They created workable user flow designs and a clickable prototype. The team also provided market research.

They completed the first phase of the project. When we receive funding, we plan to re-engage Appello Software to code the app and provide ongoing maintenance.

What is the team composition?

We work with a team of three people.

How did you come to work with Appello Software?

We tried working with three different offshore software agencies before Appello Software, but they were costly. We had other issues with time differences and language barriers. Appello Software offered quicker, more cost-effective services. They were also more transparent about their deliverables.

How much have you invested with them?

We’ve spent $7,000 so far on the UI/UX work. The total project cost will be around $15,000.

What is the status of this engagement?

We worked with Appello Software from March–May 2019, and we hope to re-engage them soon.   

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Appello Software’s work helped bridge an idea and prompt user adoption. We went from having no users to 50–100, which is a big achievement in the early stage.

How did Appello Software perform from a project management standpoint?

We had weekly strategy workshops. They were very proactive and often reached out to us to see if we needed help with anything. We used InVision.

What did you find most impressive about them?

Appello Software helped us build an amazing product. My team is more business-oriented, which made Appello Software’s technical insights very helpful. They explained what technology they were using and how it worked, so that we could build the product together. They understood what our intentions were.

The UI/UX designs and the clickable prototype only took about two months to complete, which was much faster than we expected. While another software agency said they’d develop seven screens for $20,000, Appello Software delivered more screens for significantly less than that price.

Are there any areas they could improve?

No, there weren’t. We’re hoping to do more work with them soon.

BACKGROUND

Please describe your company and your position there.

I am the founder of a startup providing route tracking and driving directions for bus companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Appello Software?

This is a brand new business aiming to fill a niche in the transport industry. I am a non technical founder so I rely on appello to transform my vision into reality.

What were your goals for this project?

The first goal of this project was to create a workable demonstration model to show potential customers. This was completed and feasibility was proven, so we are now working towards full completion of the app ready for an extended trial with stakeholders.

SOLUTION

How did you select this vendor?

As someone with no software knowledge it was important for me to be able to discuss my needs with potential vendors. Using reviews i narrowed my search to a few businesses in my area or nearby. I was able to meet with Cameron from Appello face to face, which was fantastic. He proved to be very knowledgeable and was invested in the idea from the start.

Cameron asked some hard questions about my business model which showed he was thinking about long term outcomes rather than just taking on the work and getting paid.

Describe the project in detail.

Appello studied my brief and gave a quote and timeline for the initial demo model. Both targets were met and the work provided surpassed my expectations. The communication process was easy and transparent and the interpretation of my brief was excellent. The demo model was delivered within 3 weeks from our first meeting.

What was the team composition?

I have dealt directly with Cameron. He has filled me in on the composition of the development team and has cc'd them in most correspondence. As the project proceeds i will be communicating with one of the development team leaders.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I will update this section upon completion

How effective was the workflow between your team and theirs?

Communication to this date has been frequent, transparent and put in layman's terms for me to understand.

What did you find most impressive about this company?

I have been impressed with the immediate interest in my project. As previously mentioned I sat down with Cameron and he asked a lot of pertinent questions about the business model and my goals for the project.

He pre-empted a lot of my questions with very good answers and showed me examples of work they had completed. He spoke about long term goals, showing an interest in the long term sustainability. Other companies I spoke to were more interested in 'sealing the deal'.

Are there any areas for improvement?

So far very satisfied. Will update upon completion of next stage if required.

BACKGROUND

Please describe your company and your position there.

I’m the brand manager for a family business that manufactures outdoor storage and garden products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Appello Software?

We hired Appello to fix one of our existing mobile apps: an after-sales tool for customers to use when constructing their shed or outdoor structure at home. The backend (designed by previous developers) was unstable and needed a lot of work.

What were your goals for this project?

We wanted to make major UX/UI updates to our app, resulting in a complete makeover to fix the functionality and flow. We also wanted the journey to take as few taps possible for the user.

SOLUTION

How did you select this vendor?

We reached out to a number of developers we found via Google and narrowed it down to Appello quite quickly. They understood the brief completely from day one and have been very transparent throughout the whole build.

Describe the project in detail.

We had a couple of initial meetings via Google Hangouts to discuss our goals and objectives. Shortly after, we received mock-ups of the proposed app, which we discussed in house and led to a few design suggestions. Appello integrated our ideas and carried the project out in four months.

What was the team composition?

Initially, we worked with an account manager and lead developer. Towards the end of the project, we were touching base with developers in group meetings, which was really good.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our customer feedback and star rating have dramatically improved since we went live. The number of customer service phone calls we field has also dropped, which is a great sign that the app is helping our customers with installations.

How effective was the workflow between your team and theirs?

We received regular updates via email, Hangouts, and their work in progress dashboard, where we could see exactly what was being worked on at the time. It was a very easy process.

What did you find most impressive about this company?

How current they are in their industry. We didn't realize how dysfunctional our existing app was until Appello came onboard and fixed everything.

Are there any areas for improvement?

We’ll continue to improve the AR function as 3D rendering technology grows more and more advanced.

BACKGROUND

Please describe your company and your position there.

I’m an advisor for an internship program for university students across Australia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Appello Software?

We needed to create a simple platform that’s intuitive for advisors and students to help improve communication. It also needs to allow students to complete key milestones throughout their internships.

What were your goals for this project?

We wanted all of our students to be able to access this app so that they could provide feedback. It’s the best way for us to contact them and to find out information as almost all students have access to mobile phones. A student suggested that we should develop an app instead of sending constant emails.

SOLUTION

How did you select this vendor?

We found them through a student’s recommendation. We looked at around 10 vendors and felt that Appello Software was able to solve our challenge.

Describe the project in detail.

Appello Software was involved in the entire process, from UI/UX design to production and coding. We gave them our ideas for how we wanted the app to look. They gave us feedback to help steer the course toward the final product.

The key feature we wanted them to incorporate was Google Forms, which is the main way our team communicates. The app is available on both Android and iOS because we needed to cater to all students.

What was the team composition?

We worked most closely with Cameron (CEO, Appello Software), who managed the relationship with our team. There were also several developers and designers involved with the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’ve seen 90% of our students use the app in the first six months, which is amazing. We used the app to conduct a survey asking for feedback on the app itself. The results were that 86% of students found the app to be helpful, as well as easier to communicate with advisors. The fact that they were able to incorporate Google Forms made it much easier for our team. We’ve also gotten a positive response on its ease of use and the look and feel. 

How effective was the workflow between your team and theirs?

We communicated through Slack and Google Hangouts. Appello Software was quite responsive and did a good job of managing our expectations. They responded quickly to all the critical feedback that we provided. That strengthened our relationship because we felt more comfortable discussing any problems that arose.

What did you find most impressive about this company?

Given they’re a new company, I’m so impressed with their knowledge. They were able to explain technical terms in a way that was extremely helpful to our team throughout the journey. The overall experience was great. They knew what we needed before we could even say it. We will definitely use them again if we ever need a new app developed.

Are there any areas for improvement?

There were some hiccups, as we’d expect with any project that’s creating something new. However, they delivered above and beyond our expectations. We’re very happy with the result.

BACKGROUND

Introduce your business and what you do there.

I’m a product manager at Darby Soho, a booking platform service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appello Software?

We wanted to gain more traction for our brand with a mobile booking service app.

SOLUTION

What was the scope of their involvement?

They did the UX/UI design for our iOS and Android application. Their interface allows customers to make restaurant bookings and send the information to their calendars. We can also add notes that send notifications to customers.  

What is the team composition?

I mainly worked with the project manager and the CEO, but they brought new people on throughout the project.

How did you come to work with Appello Software?

We found them online.

How much have you invested with them?

We spent $40,000 Australian ($28,300 USD).

What is the status of this engagement?

We worked together from May until September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

A lot of people are using the app, and we’ve seen a corresponding increase in leads and revenue. Our clients enjoy how simple it is.

How did Appello Software perform from a project management standpoint?

We used Slack to communicate, and Appello Software was highly responsive. They excelled at generating ideas we hadn’t thought of before.

What did you find most impressive about them?

Their quick response times were extremely helpful.

Are there any areas they could improve?

No, not that I saw.

Do you have any advice for potential customers?

Lay out your project before you begin working with them. Our project would have benefitted from us doing so.

BACKGROUND

Please describe your company and your position there.

Vidya is an online course delivery platform that helps small businesses deliver educational material to their audiences. I'm the founder and CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Appello Software?

I hired Appello Software to develop the web platform and accompanying mobile apps. I wanted to deliver a flexible tool that helped small businesses enhance their existing offerings. I didn't have enough knowledge of the latest web technologies, so I searched for a team with suitable skills.

What were your goals for this project?

The products needed to be responsive on all devices. They also needed secure media delivery features, a payment gateway, and several types of user accounts. I wanted to use the latest languages to create a robust, extendable platform. Since we're an online business, we wouldn't exist without our platform.

SOLUTION

How did you select this vendor?

I considered a handful of solo developers, but soon realized my own design skills weren't sufficient. Next, I called a few companies and asked for cost estimates. My concept was still vague, but Appello Software asked the best questions and helped me refine the concept. They were extremely supportive and understood how to bring a vague concept to reality.

Describe the project and the services they provided in detail.

They summarized our initial features in a few high-level objectives. Then they designed the interface, which reassured me that they had captured the concept. Finally, they developed the platform and mobile apps. They did an amazing job, helped me with everything within their expertise, and referred me to good people if they couldn't complete a task. 

What was the team composition?

Approximately eight people were involved in the project. The team grew and shrunk as they brought in new skill sets. I mainly worked with the CEO, project manager, interface designer, and marketing consultant.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have no metrics yet, since the product hasn't gone live. So far, however, they're on track with the initial budget. There's been little need to change the scope of work, and the results have exceeded all expectations. They deliver professional, high-quality work, and don't waste time with meetings or heavy documentation. 

How was project management arranged and how effective was it?

We collaborated a lot, and I could see their resources at every stage. I wasn't strict about deadlines since my priority was staying within the budget. We used Slack, Trello, and Zoom. Some of the team was in a different time zone, but this didn't cause problems. Everyone had a command of the English language.

What did you find most impressive about this company?

The most impressive thing about Appello Software was their efficient focus on delivering a quality product while meeting budget requirements. They went above and beyond every other software development company that I'd hired before.

Are there any areas for improvement?

There were no obvious areas for improvement. They met all my needs.