Apadmi

BACKGROUND

Introduce your business and what you do there.

I’m the head of communications at The Big Life group, a nonprofit organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apadmi?

One arm of our organization is street paper, sold by people experiencing homelessness or poverty. We produce a magazine these people can sell on the streets and earn an income. Before the COVID-19 pandemic and then exacerbated by it, we saw a reduction in the revenue for our street vendors. 

Our organization was looking for ways to diversify, including moving into a digital space to introduce the concept of street paper movement to a new audience. We recognized that potentially a subscription news app could help us o that, with all subscription income going to recruit more street vendors and support them.

SOLUTION

What was the scope of their involvement?

Apadmi has developed a mobile app for us. They've built an iOS and an Android version. The app is free to download and has a subscription option that contains the same information we'd put in the street paper, allowing us to monetize it. Currently, they provide maintenance and hosting and do ongoing development work. 

What is the team composition?

The team composition has varied at different times. We have a consistent account manager and have worked with a team of designers and developers. At the highest point, we've worked with around six teammates from Apadmi. 

How did you come to work with Apadmi?

We found them through a referral. We went through a competitive process and considered three regionally-based companies that had been referred to us by an organization specializing in connecting nonprofits with technology companies. Ultimately, we chose Apadmi. 

How much have you invested with them?

We’ve invested around £130,000 (approximately $147,000 USD). 

What is the status of this engagement?

We started working together in June 2020, and they delivered the app in September 2021. Our engagement is still ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had around 1,000 downloads in the first year, which met and even exceeded our expectations. Our rating is four stars on both the App Store and the Google Play Store. Additionally, we’ve shared 1,000 stories through the app for people who might not have heard those stories otherwise, which is a real success for us. 

How did Apadmi perform from a project management standpoint?

We use Basecamp for project management and communication, which has worked well for us. Other than that, we’ve had weekly Zoom meetings at critical development stages. In terms of the budget, the team has recognized the challenges and constraints we face as a nonprofit and our minimal scope for things to go out of budget. 

What did you find most impressive about them?

I appreciate that Apadmi has really engaged with the purpose of the product. From the designers to the developers to the senior team, it isn’t purely a technical project for them; they want to understand the social good it can do. That engagement has been really important for us because we want to make every decision with the people we want to support at its heart. The fact that the team is coming from that perspective has made a difference; they’re a great team to work with. 

Are there any areas they could improve?

They’ve had some internal changes that have been unavoidable and have occasionally caused things to fall between people. For example, we could have a conversation with somebody about a development we’re considering, and then that person leaves the project, and development needs to restart. Other than that, we’ve had an overwhelmingly positive experience. 

Do you have any advice for potential customers?

My advice would be to treat Apadmi as an extension of your own team and engage them in not just the technical development but also with why you want to do things in a particular way. They’re engaged on a deeper level with us, which has probably improved the quality of their work. The team has made suggestions and decisions from our same frame of reference.

BACKGROUND

Introduce your business and what you do there.

I’m the digital product owner at Domino’s Pizza Group, a food retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apadmi?

We had an existing iOS and Android mobile app that had become dated, and we wanted to create brand new apps.

SOLUTION

What was the scope of their involvement?

Apadmi has developed an iOS and Android mobile app for us that tkaes the offerings of our old app to a new level. They’ve provided their expertise in design, development, and testing. The app allows our customers to order food. After the app’s delivery, we’ve kept them engaged for feature delivery and release.

What is the team composition?

I have direct contact with Apadmi’s development team, designers, and testers.

How did you come to work with Apadmi?

They were already our partners when I joined the project. Initially, the project went out to tender, and Apadmi was chosen.

What is the status of this engagement?

We started working together in October 2020, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Apadmi’s first key deliverable was our launch date, and they were able to meet the March 2021 deadline. Since then, we’ve defined a delivery and release period, and the team has successfully met all our releases.

How did Apadmi perform from a project management standpoint?

They’re timely and stick to the budget. We work through a sprint schedule, and Apadmi has deliverables within any given period. As for communication, we use Google Meet and Microsoft Teams.

What did you find most impressive about them?

Apadmi has a high level of expertise in the mobile app space — they’re exactly what we need. Their level of detail is exceptional, and they’re fully engaged and supportive of the project. We appreciate that they work in a very close partnership with us.

Are there any areas they could improve?

No, there’s nothing they need to improve I can pinpoint.

Do you have any advice for potential customers?

My advice is to trust Apadmi and their expertise.

BACKGROUND

Introduce your business and what you do there.

I’m the IT procurement manager at a telecommunications company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apadmi?

We wanted them to design and create an app for us.

SOLUTION

What was the scope of their involvement?

Apadmi has created the app for us. The main purpose of the app is to sell telecommunication products. They’ve developed it for iOS and Android. We initially told them what we wanted. They did a discovery phase and scoped everything out. They showed us what they could do, and then they created it.

What is the team composition?

We’re in contact with the project manager and the developers.

How did you come to work with Apadmi?

One of the product owners saw what they did for another client. We felt it suited us and was similar to what we were doing.

How much have you invested in them?

The cost will be about £1 million (approximately $1.2 million USD).

What is the status of this engagement?

The partnership began in January 2022, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The work has been excellent. If we want to work with another third party, they do it in a completely different way. They’re slick and professional, getting the most out of the shortest time. They aren’t traditional; they’re way better. Apadmi’s team is genuinely creative and detailed, not just with the output but their delivery and the relationships between them. They act as part of the project team and are always on-site. Overall, we haven’t had bugs — everything has been brilliant.

How did Apadmi perform from a project management standpoint?

They work in an agile way. When it comes to project management, staying on budget, and meeting deadlines, they’ve been fantastic. If there’s a problem, they work with us and sort it out, which is absolutely brilliant. 

Moreover, we work with them as if they’re part of our team. We contact them as we do anyone else, through texts, phone calls, and Microsoft Teams.

What did you find most impressive about them?

They’ve been great and compared to other IT providers. Apadmi genuinely works in an agile and different way.

Are there any areas they could improve?

We don’t have anything yet; it’s actually getting better. Initially, we had a particular team member who didn’t have the energy we needed, but they took that feedback and replaced that person immediately. I don’t have anything negative to say.

Do you have any advice for potential customers?

Engage them early on. They have prominent clients, so they’ve learned a lot through those experiences. All in all, allow them to share their expertise rather than just telling them what you want.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Event UK, a small company that acts like a payment bureau for the hospitality industry. We pay workers on behalf of our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apadmi?

Despite being in business for around 25 years, we realized that we hadn't spent much money on IT infrastructure. We were falling behind our competitors, so we were looking for a partner to help us go fully digital. At the time, we hired a company that didn’t perform as we had expected; it was an expensive learning curve, so we decided to find someone else.

Originally, we wanted to build two mobile apps to address the two sides of the digital infrastructure we had planned. However, our previous vendor convinced us that we needed a web-based app. After a long time and a lot of money spent, we realized that we didn’t need a web app.

Still, this previous company had built the platform for us, so we now wanted a mobile app that would communicate with this platform. We also wanted this app to have a particular look and feel. The users of this app are people short on time, so we had to make it very simple to use.

SOLUTION

What was the scope of their involvement?

Apadmi has been helping us develop the two mobile apps we needed. Initially, we explained our situation to them, and they told us that they would definitely develop both as native apps. Still, they originally committed to developing the one we needed to communicate with what we already had.

As soon as Apadmi completed the first mobile app, we assigned them the project to develop the second app. Hence, they’re now working on developing the second app for us. Apadmi has also provided us with ideas along the way that we hadn’t thought of, so I now always ask them for their input. As previously mentioned, both apps are like the two sides of the same coin — they look and function very differently, but they’re connected.

What is the team composition?

Initially, we worked with a sales representative from Apadmi. Since then, we’ve worked with lead designers, UI/UX specialists, an account manager, and several other team leaders.

How did you come to work with Apadmi?

When we were looking for a new partner to work with, we went to Clutch and found around eight different companies — one in New York, a couple in England, one in Scotland, and a few others across Europe — including Apadmi. After interviewing them all and explaining our project, we decided to hire Apadmi.

How much have you invested with them?

The first app cost £250,000 (approximately $298,000 USD), and the second one will have a similar total cost. We’ve also spent about £50,000 (approximately $60,000 USD) on other small projects, and we’ve asked them to redo our website. Thus, we’ll spend a little under £600,000 (approximately $715,000 USD) in total. 

What is the status of this engagement?

We started working together at the beginning of January 2022, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Apadmi has made big promises and kept them. We haven’t launched our apps yet, but I’m sure they will revolutionize the way we operate. Our business is one of those businesses that has hardly survived the pandemic, and we probably wouldn’t survive for much longer without investing in technology. Thanks to this project, we will have a future, leveraging a phenomenal product that will supercharge our business. We’ve shown our product to venture capitalists and potential clients, and everyone has been impressed with what we have; they’re sure that what we’re doing will be a success.

How did Apadmi perform from a project management standpoint?

Apadmi’s project management has been fantastic and faultless. They’re exceptionally responsive and communicative, and I never feel rushed by them. From the start, they allowed us to cherry-pick their team, which has provided great value to our project because the quality of their team is fantastic. My team works really well with them, and we like everyone. We use Figma and Slack to communicate and share designs.

What did you find most impressive about them?

Initially, we were looking for a very responsive team that understood and cared about what we needed and would go at our pace; Apadmi has ticked every box in that regard.

Are there any areas they could improve?

I can’t think of anything Apadmi could improve on — they’ve done a great job.

BACKGROUND

Introduce your business and what you do there.

I’m the head of technology for the digital customer experience at The Very Group, a digital retailer based in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apadmi?

We needed help with mobile app development.

SOLUTION

What was the scope of their involvement?

We’ve been through two main engagements with Apadmi. The first project was bolstering our team because we found it difficult to hire mobile skills. Part of that engagement was also to help us create a test automation suite for changes we were making to the application. Then the second engagement helped us deliver a new loyalty proposition to the market.

The first engagement was augmentation, with our team getting both engineering and QA. For the second engagement, they were responsible for developing new features. They were doing design and development, and we were giving them UX prototypes, technical architecture drawings, and high-level solution designs — the work was for iOS and Android.

What is the team composition?

In the first engagement, we worked with two engineers and two testers. The second process was a larger team with eight people; it was a mix of engineers, a product owner, and a project manager.

How did you come to work with Apadmi?

I had a previous engagement with them when I was at a different company.

How much have you invested with them?

We've spent £350,000 (approximately $456,300 USD) with them so far.

What is the status of this engagement?

We started working together in August 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback is all positive; they’ve been an easy and professional partner. They’re also responsive to our needs and adaptive — it was easy for them to come in and work within our team and culture. Overall, they've been able to produce good results.

How did Apadmi perform from a project management standpoint?

Project management is good; they give good updates and visibility to their progress and have supported us in an interim capacity. We're happy with how they manage everything.

What did you find most impressive about them?

Their expertise in mobile app development is outstanding.

Are there any areas they could improve?

I don't think there's anything they can improve on — we’ve been happy with how they’ve performed.

BACKGROUND

Introduce your business and what you do there.

I’m the senior product manager at a company that aims to bring together service providers that will speak to the AML compliance journey. We look to aggregate business problems in a single place, solving them through technology solutions. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apadmi?

There was a demand for document verification and facial comparison capabilities in the mobile space. We’re an API-based business, so we don’t typically work with mobile solutions. However, we wanted to build the development kits that would allow our customers to continue their services. We reached out to them to supplement our team in managing our expansion into the mobile space.

SOLUTION

What was the scope of their involvement?

They were responsible for building solutions using React Native. The solutions were for both iOS and Android devices. In addition to building the software development kit (SDK) for each framework, they built and managed a sales demonstration app. That involved them loading the solutions they had built into a lightweight app so our sales team could demonstrate solutions directly to clients. There were a total of three SDKs and one sales demonstration app. 

What is the team composition?

I worked with Christina (Account Manager), John (Senior Project Manager), and a few of their developers.  

How did you come to work with Apadmi?

We did a search for mobile development shops and interviewed about 10 of the best options. They immediately understood our mission and goals, so we selected them. The price they came back with was also very reasonable, so they were the natural choice in the end.  

How much have you invested with them?

By the end of 2020, we will have spent between $200,000–$250,000. 

What is the status of this engagement?

We’ve been working with them since March 2018. They continue to update our kits with the latest technology. We have two quotes with them currently. The initial kit was completed in about 12 weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve gone above and beyond their agreement on paper to make sure that our solutions are up and running as quickly and seamlessly as possible. We’ve been very happy with their work. The solution looks like it will go into profit in the next few months, so they’re certainly checking boxes in that regard as well. 

How did Apadmi perform from a project management standpoint?

Communication has been strong. While deadline management was a little slow in the beginning, they were able to quicken their pace after getting some institutional knowledge. They haven’t missed a deadline in the past 12 months, so they’ve definitely improved over time on this front. We communicated and managed the project over Basecamp. There, they track requests and answer questions. We also communicate over calls and email.  

What did you find most impressive about them?

They integrated into our team so quickly that our engagement became a partnership, beyond an outsourcing arrangement that I may have been used to. There’s a lot of expertise and passion on their team. We’ve developed a strong relationship that allows them to provide us with honest feedback, which we appreciate. They have an understanding of the space that helps them make recommendations on how we can improve upon our solutions. They’ve certainly gone above and beyond. 

Are there any areas they could improve?

Basecamp may not be the right tool for long-term tasks. Additionally, it would be helpful for them to be a bit more responsive to framework updates. It would be great if they could publish their testing of our solutions because we don’t have much visibility into that currently. 

Do you have any advice for potential customers?

Rely on frequent demonstrations to ensure that the project doesn’t begin going down the wrong path.

BACKGROUND

Introduce your business and what you do there.

I’m head of product for Co-op. We mainly sell food but we also have some adjacent businesses in funeral care, insurance, legal services, and so on. I work in the digital department. We span all of those different business units, building digital products and services. In my role, I support the customer team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apadmi?

We were playing with the idea of developing a mobile app. Upon the initiation of our engagement, Apadmi helped us solve our problem of building a proof of concept as well as helped us prove or disprove the need for an app.

SOLUTION

What was the scope of their involvement?

The proof of concept was a positive test. Apadmi brought the app to life, and the full application launched in September 2019. We did a relaunch with proper marketing in September 2020. The app is available on both iOS and Android.

The core feature of the app is digital offers. Members receive offers and coupons on the things they buy. It’s totally digitalized the couponing process; they don’t have to bring paper coupons with them to the store anymore. Since then, we’ve added some community elements to the app as well. Members can back local causes so a percentage of what they spend goes to their community.

We’re also building some more content-driven things around recipes, in-store deals, and articles. In September 2020, we upgraded all the hardware in the stores to better read phone screens. We also digitized the membership card as well.

They provided a project management capability when we relaunched the app to unify everything across all the teams. We also use some of their product marketing capacities. Their team helped us crack the app stores as well as worked on our ratings and reviews.

What is the team composition?

We work with an account manager, lead iOS engineer, lead Android engineer, software support engineers, and a QA person. We’ve used other people on a consulting basis as well.

How did you come to work with Apadmi?

We went through an RFP process and went to tender with various competitors. They all did a presentation and were scored on a variety of things. We wanted to choose a business with similar values to ours. The fact that Apadmi was based in Manchester was a big plus. It was nice to know we could easily meet in person.

How much have you invested with them?

We invested between £1 million–£5 million (approximately $1.3 million–$6.7 million USD).

What is the status of this engagement?

The initial engagement was from April 2018–September 2019. They did a relaunch in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our metrics are where we set out to be. The relaunch in September 2020 has helped us grow by about 140%. Our customers are using the app and returning to use it, which is exactly what we want.

How did Apadmi perform from a project management standpoint?

They hit both of our deadlines comfortably. Communication is always great. They’re open about how feasible timelines are as well as collaborative in getting a solution to reach a certain outcome. We correspond mostly through Slack and Microsoft Teams.

What did you find most impressive about them?

I’m most impressed with their openness. It feels like they’re a part of our team; they’ve really blended in with us. They’re not afraid to say if something is a bad idea, suggest new ideas, or push back and challenge us. It’s clear that they have our best interests in mind.  

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Spend some time getting their team up to speed on what you want to achieve.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and creative director of JigTalk, a dating app. We’re an iOS and Android location-based app that is free to download. You match with other users based on your discovery criteria.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apadmi?

I needed someone to develop our iOS app. We needed it built to scale so that off the back of their development cycle, we could start building our own internal development team.

SOLUTION

What was the scope of their involvement?

Apadmi developed our iOS app to a point where it was releasable to the public. We validated the app with a really roughly built cross-platform beta product before approaching them. 

We approached them to refine what we currently had but we went back to the drawing board and built it for scale with longevity in mind. They did a full code review and found it was actually more efficient and better for the user if we built it from the ground up.

When we first went to them, we only had a breadcrumb of what we knew our app was. It was only through a lot of time allocated from Apadmi that we honed it down and really stripped things back to optimize it for the user.

Howard (CEO) played a critical part in linking us with local investment in the north of England and connecting us with countless leads of which many we managed to convince to back us. Marcus (Chief Strategy Officer) played a huge role in advising us with our budget allocation as we expanded into new markets.

Additionally, Apadmi helped us with backend scalability. We also worked with their CTO who helped us to scale ourselves to be ready for hopefully huge numbers in the US.

What is the team composition?

We worked with three developers, three UX teammates, and their marketing branch who helped us with our London launch. I personally interacted with leaders in each of their fields such as their head of UX, head of design, head of marketing, head of experience, and head of strategy.

How did you come to work with Apadmi?

We were referred by a friend of ours who happened to know Howard. My co-founder then went to meet Howard for an impromptu meeting just to talk through where we were at with the company and get some advice. 

After talking to multiple agencies, we knew that Apadmi was the perfect partner to help us scale in the long-term. We knew they wouldn’t treat us like a cash cow.

How much have you invested with them?

We spent $250,000.

What is the status of this engagement?

We worked with Apadmi from November 2017–November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They really played a pivotal role in getting this project off the ground. We owe them a lot. Our London launch was very successful, and Apadmi laid all the foundation for us immaculately. 

Their work allowed us to build upon their development with our internal team after that. Apadmi played an important role in linking us with a wide investment network which was critical for growing the financial resource to scale. 

How did Apadmi perform from a project management standpoint?

Project management was completely transparent. We could see it through a very granular level. They very often would rejig their calendar to see if something wasn’t on track. On a few occasions, they shoveled things around for us. 

We actually moved to Manchester to be closer to their office because they wanted to meet in-person so often. I grew to be very friendly with not only the developers but the project management team as well. 

We had daily, open contact so that they were absolutely sure that they were building something we wanted. Throughout development projects, things change. You see problems and improvements you want to make on the fly. 

So, we needed to be agile. I’ve worked with agencies who make you reassess the entire working agreement and then things go on a standstill. Apadmi was invested in having as best of a product as needed. They made it happen and went above and beyond for that, which is why I speak so fondly of them.

What did you find most impressive about them?

In terms of the development understanding and moving with the times and staying on top of best practice on both Android and iOS, they were top of their game. The team knew it so well.

They had a really good system in terms of the developers teaming up with the UX teams so that everybody was on the same page. They didn’t team up on projects that they didn’t believe in.

I haven’t encountered Apadmi working on a project that they weren’t talking passionately about and roaring with hunger to do well. They were aware of all the best practices.

Are there any areas they could improve?

No, I can’t fault them on anything. It was a phenomenal experience.

Do you have any advice for potential customers?

Embrace them as a partner and not as an agency, and treat them as a friend and a family member because they will want to do the same for you. Embrace the cost of it compared to a cheaper agency either nationally or internationally because, with Apadmi, you’re paying for guaranteed quality.

Take into account the expertise they give in all the different areas, and keep an open mind. They understand problems and they help you solve them as best as they can rather than just doing what you ask.

BACKGROUND

Introduce your business and what you do there.

I was initially the product director, but I’m now the COO of a retail shopping app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apadmi?

We hired them to develop our iOS mobile app.

SOLUTION

What was the scope of their involvement?

We provided all of the wireframes and Apadmi turned that into a more polished design. They then developed the iOS app. They added functionality that allows users to save their ideas as they were moving from one website to another.

The app collates the shopping discoveries and allows users to go back to them when they’re ready to buy. The team also built a social network within the app. 

What is the team composition?

We worked with 7–8 teammates including a project manager, an account manager, a designer, and developers.

How did you come to work with Apadmi?

I’d known one of the founders for a number of years and I talked to him about our plan. They presented their value proposition to us and they were incredible, so we decided to go with them.

How much have you invested with them?

We spent about $350,000.

What is the status of this engagement?

We worked together from November 2017–November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The app was received extremely well in the market and it enabled us to attract a number of investors to the business as well as retail partners. 

How did Apadmi perform from a project management standpoint?

The project management was good, and they were very transparent. The design team worked well to understand our specific requirements, making it easier to brief the development team. As with any large project, there were ups and downs, but nothing too hard to deal with. 

What did you find most impressive about them?

They had a well-oiled machine in terms of development and quality of output. They set each project off well in terms of fleshing out the sprint plans. Additionally, the design element was good in terms of bringing our vision to life and then feeding that into the development. 

Are there any areas they could improve?

Given it was such a big project, sometimes communication could’ve been a little better. Other than that, everything was fine. The quality of their work was fantastic. 

Do you have any advice for potential customers?

Be clear on what you want to achieve and don’t try to come up with the solutions on your own. Let their experience do that for you. Set up roles and responsibilities well at the outset, which Apadmi tends to do well anyway.

BACKGROUND

Introduce your business and what you do there.

I’m the delivery manager of a member-owned cooperative that deals with retail and prescription delivery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apadmi?

We do not have a full-time mobile development team. We selected Apadmi as our mobile development partner. They were selected to help us build a mobile prescription ordering app as part of our plan to re-enter the pharmacy market in the UK.

SOLUTION

What was the scope of their involvement?

Apadmi developed a new iOS and Android mobile app from scratch, working on the frontend. They added functionality that allows users to order their prescriptions and have them delivered to their homes. Additionally, the team provided some input on the design. 

What is the team composition?

At the peak, we worked with five engineers and QA teammates. At the moment, we’re only working with two individuals.

How did you come to work with Apadmi?

Apadmi had been selected as a development partner for other work, so it was a natural fit for us. They were the winner after a competitive bidding process. 

What is the status of this engagement?

Apadmi’s contract started in October 2018, and I joined the project in November 2018. Our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been quite satisfied with Apadmi’s work. They’ve been a good partner and are flexible in terms of adapting to our working methods. Uptime and customer satisfaction have been great.

How did Apadmi perform from a project management standpoint?

We are managing the project on our own, Apadmi primarily provides the engineering. They work alongside our developers using our tools. 

What did you find most impressive about them?

Overall, they’ve been a good partner for our organization and continue to be.

Are there any areas they could improve?

No, I have no suggestions.

Do you have any advice for potential customers?

Be clear on your requirements and the way in which you want to engage. If you outline those expectations from the outset, it’ll help both parties.