Alset

BACKGROUND

Please describe your company and position.

I am the CEO of Rayo-seco Systems

Describe what your company does in a single sentence.

biotechnology healthcare development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Alset to accomplish?

• Efficiency: The team has consistently met deadlines and objectives, often exceeding expectations in critical deliveries.
• Punctuality: Delivery timelines have been rigorously observed, ensuring project continuity without interruptions.
• Agility: Their ability to quickly adapt to challenges and evolving requirements has been exemplary.
• Verification and Assistance: Their focus on quality, process validation, and continuous technical support has made a significant impact, ensuring reliable and precise results.

SOLUTION

How did you find Alset?

Referral

Why did you select Alset over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Alset were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:
The b-onic development team has been responsible for creating and continuously improving an advanced platform that integrates planning, execution, and traceability into surgical and medical workflows. Their tasks include:

Platform Development:

Designing and developing a user-friendly interface for healthcare professionals.
Building a robust backend architecture to manage complex datasets, including 3D models and real-time collaboration.
Customization and Integration:

Developing modules tailored to specific surgical needs, such as preoperative planning and intraoperative guidance.
Integrating with external systems, such as hospital HCIS (Health Care Information Systems), to streamline data flow.
Verification and Quality Assurance:

Conducting rigorous testing to ensure platform reliability, including functional, usability, and performance tests.
Implementing ISO 13485-aligned verification processes to comply with medical device standards.
Customer Support and Training:

Providing real-time technical assistance to end-users.
Delivering training programs to help clinicians and hospital staff use the platform effectively.
Continuous Improvement:

Gathering user feedback to enhance platform functionalities.
Introducing innovative features, such as extended reality (XR) modules for immersive surgical planning.
Key Deliverables:
Fully Functional b-onic Platform:

A fully operational tool that supports surgical planning, real-time collaboration, and traceability while adhering to medical standards.
Comprehensive Documentation:

Technical manuals for users and administrators.
Detailed reports on testing, verification, and validation processes.
Real-Time Support Services:

Dedicated technical support for troubleshooting.
Guidance for model optimization and workflow integration.
Training Materials:

Development of tutorials and interactive guides to train clinicians and staff on effectively using the platform.
Platform Updates and Maintenance:

Regular updates to incorporate new features and enhance system stability.
Maintenance services to ensure uninterrupted operation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timely Delivery of Milestones:

On-Schedule Delivery: All major development milestones were delivered on time, including the platform prototype, beta release, and final deployment.
Accelerated Turnaround: Achieved a 20% reduction in the estimated development timeline due to optimized workflows and effective project management.
Technical Achievements:

System Scalability: Successfully scaled the platform to support up to 200 concurrent users, surpassing the initial target of 150 users.
Performance Optimization: Improved data processing speeds by 40%, enabling faster loading and manipulation of 3D models and real-time collaboration.
High System Stability and Reliability:

Uptime Metrics: Maintained 99.9% system uptime during testing and deployment phases, ensuring uninterrupted availability.
Error Resolution: Achieved a 95% resolution rate for critical issues during pre-launch testing, minimizing bugs and user disruptions post-launch.
Compliance and Quality Assurance:

ISO 13485 Alignment: Implemented software development processes that meet international medical device standards, validating the platform as a reliable tool for medical use.
Verification Processes: Successfully passed internal and external audits with zero critical findings, ensuring high-quality software delivery.
Feature Completeness:

Core Feature Implementation: Delivered key functionalities, including planning tools, navigation systems, and traceability dashboards, fully operational and validated.
Efficient Resource Utilization:

Optimized Development Cycles: Reduced iteration times by 25% using agile methodologies and automated testing frameworks.
Cost Efficiency: Stayed within budget while delivering enhancements that exceeded initial specifications.
User Feedback and Adoption:

Positive User Testing: Received a 92% satisfaction rate during user acceptance testing, with clinicians and administrators praising usability and functionality.
High Adoption Rate: Rapid onboarding of over 85% of target users during the pilot phase, demonstrating the platform's readiness and user-centric design.
Maintenance and Update Cadence:

Regular Updates: Delivered three major updates within the first quarter of release, addressing user feedback and adding new capabilities.
Proactive Monitoring: Implemented a system for real-time error detection and resolution, ensuring continued platform reliability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely Delivery of Items:

The team consistently delivered all project milestones and deliverables on or ahead of schedule. Key phases, such as the prototype development, beta testing, and final deployment, were completed without delays.
Agile project management methodologies were employed, ensuring quick turnarounds and efficient handling of dependencies.
Responsiveness to Needs:

The team demonstrated exceptional responsiveness, maintaining open communication channels and addressing changes or updates to requirements promptly.
They implemented a feedback-driven approach, incorporating suggestions and resolving concerns quickly to align the platform with end-user expectations.
Adaptability and Proactivity:

The team showed high adaptability to evolving project needs, especially when unforeseen challenges arose, such as system integrations with external hospital HCIS platforms.
They proactively identified potential issues and provided solutions before they could impact the project timeline or deliverables.
Collaboration and Transparency:

Regular progress updates, sprint reviews, and transparent reporting ensured that stakeholders were consistently informed about the project's status.
Their use of collaborative tools allowed seamless monitoring of tasks, fostering trust and clarity throughout the development cycle.
Commitment to Quality:

In addition to meeting deadlines, the team prioritized quality assurance, conducting thorough testing at every stage to ensure a reliable and high-performing platform.
Their structured validation process, aligned with ISO 13485 standards, reinforced confidence in the final product.

What was your primary form of communication with Alset?

Virtual Meeting

What did you find most impressive or unique about this company?

Commitment to Excellence:

The team's dedication to delivering a high-quality product was evident throughout the project. Their meticulous attention to detail and rigorous testing ensured a reliable and user-friendly platform.
Responsiveness and Collaboration:

Their ability to maintain open and clear communication was remarkable. They consistently responded to feedback and adapted to changing requirements with agility, fostering a collaborative environment.
Technical Expertise:

The team demonstrated an impressive command of cutting-edge technologies. From optimizing complex 3D models to ensuring seamless integration with external systems like HCIS. Their innovative solutions for scalability and performance set them apart.
Customer-Centric Approach:

They prioritized the needs of end-users, ensuring the platform addressed real-world challenges faced by healthcare professionals. Their focus on usability and practicality added immense value to the final product.
Proactive Problem Solving:

The team anticipated potential roadblocks and proactively addressed them, minimizing delays and ensuring smooth progress. Their problem-solving capabilities highlighted their professionalism and expertise.
Commitment to Standards and Compliance:

Aligning the platform with ISO 13485 standards for medical devices showcased their deep understanding of industry requirements and commitment to delivering a compliant, market-ready product.

Are there any areas for improvement or something Alset could have done differently?

Enhanced Documentation During Development:

While the final documentation was comprehensive, having more detailed interim documentation during development phases could have improved transparency and allowed stakeholders to better understand the evolving architecture and functionalities.
Proactive Identification of User Needs:

Although the team was highly responsive, a more proactive approach to gathering end-user feedback earlier in the design phase could have preempted some later adjustments, streamlining the development process further.
User Training Materials:

While functional tutorials were delivered, additional interactive training modules or guided walkthroughs could have further enhanced user adoption and confidence, especially for first-time users of complex features like XR integrations.
Resource Allocation for Post-Deployment Support:

Allocating a dedicated team or point of contact for immediate post-deployment support might have reduced minor delays in addressing initial user concerns and system fine-tuning.
Scalability Stress Testing:

Though the platform demonstrated scalability, more robust stress testing with higher concurrent user simulations could have provided additional confidence for scaling to larger healthcare networks or institutions.
Suggestions for Future Projects:
Continuous Feedback Loops: Implement a structured feedback mechanism throughout the development process to identify user needs and challenges at earlier stages.
Expanded Customization Options: Offering more customizable features could increase the platform's flexibility for diverse clinical environments.
Dedicated Knowledge Base: Establishing a centralized knowledge base with FAQs, troubleshooting guides, and video tutorials could further support end-users and reduce dependency on direct technical assistance.

BACKGROUND

Introduce your business and what you do there.
I’m one of the founders of BeautySnap 360 LLC, a SaaS startup. Our product is a lead generation tool designed to facilitate smoother engagement with visitors on cosmetic surgery clinics’ websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Alset?
We needed a company that could help us build our SaaS tool from scratch.

SOLUTION

What was the scope of their involvement?
We hired Alset to build a SaaS tool from scratch. The tool facilitates personal assessments for site visitors and allows cosmetic surgery clinics to easily embed it into their websites. The tool is integrated into the cosmetic surgery clinics’ CRM or Google Sheets and provides them access to a database where they can create an account, log in, and review all of the assessments submitted directly on their website.

The tool shows users an avatar and pre-filled areas of concern on the avatar’s face and body. It lets users choose the things they are concerned about themselves, such as lines on their forehead, excess fat, or loose skin, put in their contact information, and optionally upload photos of their concerns. All of that information goes directly to the cosmetic company whose website the tool is embedded in.

The tool is hosted in-house on Microsoft Azure, and Alset provides ongoing maintenance for bug fixes and upgrades.

What is the team composition?
We’ve worked with three people from Alset, including Tristan (CEO & Head of Engineering), who has acted as the project manager, and two software developers.

How did you come to work with Alset?
I found Alset on Clutch. I chose them for this project because of their extensive experience with building SaaS tools, their affordability, and because they’re local here in Mexico City. I was also able to meet Tristan personally, which built my confidence in their ability to handle this project and gave me insight into their software development approach.

How much have you invested with them?
We’ve spent around $22,000 on this project.

What is the status of this engagement?
We started working together in February 2024, and the tool was launched in July 2024. We’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
We don’t have any metrics yet. We’re developing a sales website in which we would market this tool to cosmetic surgery clinics, and that should be done within the next couple of weeks.

However, we already have this tool embedded in another company that we own, a medical tourism platform for cosmetic surgery here in Mexico City. The tool has been live for around two weeks on that website and has already brought in leads from organic traffic.

How did Alset perform from a project management standpoint?
Alset has performed well in terms of project management. They’ve delivered on time and within budget and are very open to our suggestions and requirements.

We primarily communicate through emails and biweekly Zoom meetings, and we use email and Google Sheets to keep track of their tasks.

What did you find most impressive about them?
Alset has extensive experience with building SaaS tools, and they’ve come up with ideas that we had not thought of ourselves. This is the first SaaS tool that we’ve built, so their expertise has been crucial to the project’s success.

Are there any areas they could improve?
It’s very minor, but they could have done better with the tool’s QA prior to presenting it to us.

Do you have any advice for potential customers?
It’s a good idea to do extensive planning on the step-by-step process of what you want to develop. That would drastically save a lot of time and money and eliminate the unnecessary back and forth between you and Alset.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a fintech startup. Our goal is to offer alternative investment options and regulated products.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Alset?

We started the project in Mexico, but we’d like to expand to all of Latin America. We needed to develop a marketplace to showcase our investment portfolio differently.

SOLUTION

What was the scope of their involvement?

Alset developed our website, which connected with APIs to different institutional companies so our clients could see if the company they’re investing in has been sued. They also connected with Forex platforms to import data, among other things. For technologies, they used .NET. We initially provided them with a clear list of requirements we’d read with our development team.

Overall, we wanted to show investors 360° perspectives of their investment. The platform allowed them to see in real-time and through different modules to get an objective viewpoint of the investment.

What was the team composition?

We worked with three people: an architect, a developer, and a QA expert.

How did you come to work with Alset?

I posted the project on LinkedIn and found a company that helped people find service providers. They suggested an agency that worked on UX/UI design; I asked them for references to work on development, and they recommended Alset among three other companies. I interviewed all of them and found Alset to be the best proposal due to their portfolio and experience working with finance companies. Additionally, Alset adjusted well to our budget needs.

How much have you invested in them?

We spent about $10,000.

What is the status of this engagement?

We worked with them from September–November 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t fully commercialized the platform, so we don’t have metrics to share yet. We’ve worked with developers in the past, and Alset delivered in record time with high quality. We plan to work with them again soon because our experience was very pleasant.

How did Alset perform from a project management standpoint?

We planned to have sprints, but it didn’t happen in the end. Despite that, they translated our requirements well and delivered on time. We mainly communicated using WhatsApp, Zoom, and email.

What did you find most impressive about them?

They were very proactive and went the extra mile. For example, we had a reviews module, and they created an additional module to administrate these reviews better. We didn’t ask for that, but we were very thankful for their effort.

Are there any areas they could improve?

They could make some improvements in terms of project management. They could’ve managed our meetings better.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager of Mancomm, a safety and regulatory training publisher.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Alset?

We needed someone to develop a custom regulatory software.

SOLUTION

What was the scope of their involvement?

We’ve been working with Alset to develop our business system, including an e-commerce system with Salesforce implementation.

Moreover, they’ve been involved in the maintenance of user stories product development, front- and backend development, database development, and testing. They mainly utilize ASP.NET, C#, SQL, Python, Angular, and JavaScript.

What is the team composition?

My main point of contact is Tristan (CEO & Head of Engineering).

How did you come to work with Alset?

We initially found Alset through Upwork.

How much have you invested with them?

We’ve invested more than $200,000.

What is the status of this engagement?

Our ongoing partnership with Alset started in December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re able to quickly turn around user stories and largely stay on schedule for all our product deadlines and deliverables. The architecture has been good and scalable, as they consistently put skilled engineers into our account.

How did Alset perform from a project management standpoint?

The team is very good at keeping our project organized and on track to make sure we meet our deadlines. We manage the process through Azure DevOps and mainly communicate on Microsoft Teams.

What did you find most impressive about them?

We’re impressed with their organizational skills, ability to stay on schedule, and the quality of their code.

Are there any areas they could improve?

I can’t think of anything they need to improve on.

Do you have any advice for potential customers?

To get the best value out of the partnership, I would advise you to come into the project with more specific requirements.

BACKGROUND

Introduce your business and what you do there

I am a creative director at a design agency.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Alset?

We partner with them whenever one of our clients needs web development, design, or implementation support.

SOLUTION

What was the scope of their involvement?

We’ve had numerous projects with them, from simple landing pages to more complex developments. I honestly don’t know the technologies Alset uses, but all of the projects are custom developments.

What was the team composition?

In our last project, we worked with a project manager, a developer, and a designer. 

How did you come to work with Alset ?

I’ve known their general manager for years and seen them grow as a company. Our collaboration has also grown during this time.

How much have you invested in them?

The last project cost about $5,000.

What is the status of this engagement?

We’ve worked with them for the last 10 years on many different projects. Our last project started in November 2019 and ended in January 2020.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to our collaboration, we’ve been able to empower brands to have space in the digital world. We’re very satisfied with Alset’s work, even though we’ve had some setbacks from time to time. Their team is very committed and always immediately fixes any details that come up.

How did Alset perform from a project management standpoint?

Their project management is great; they’re very well structured and work with agile methods. We use Slack to communicate, but they are always available for phone calls whenever we need to talk through something. 

What did you find most impressive about them?

They are great at mobile app development.

Are there any areas they could improve?

I’ve honestly had never thought about this topic. 

Do you have any advice for potential customers?

Be open to their proposals, as they always make great suggestions in terms of technologies and processes. Similarly, they excel at providing guidance and are at the forefront of the latest technology.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an event staff management software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Alset?

We needed someone to help us with web and mobile app development.

SOLUTION

What was the scope of their involvement?

Alset essentially helped us build our web and mobile app. We incorporated 2-week development sprints and got different teams for specific tasks, such as data management and front- and backend development.

What is the team composition?

We had one project manager and worked with about five members of their team.

How did you come to work with Alset?

They were recommended to me by a friend. We went with Alset because they had a very broad range of capabilities, especially with the coding language we implemented.

What is the status of this engagement?

We worked together from July 2017–July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One thing I can say is they were able to help and educate a non-technical founder on the correct way of accomplishing the development project.

How did Alset perform from a project management standpoint?

They were very communicative and had no problems staying on track for the project. We typically used Microsoft Visual Studio and talked to them through Slack.

What did you find most impressive about them?

I was very impressed with their honesty and communication. The project went smoothly because they were very open and I felt that I could trust them.

Are there any areas they could improve?

One thing that we learned from this project was recommending more quality assurance specialists. They seemed to lack that and it caused some delays at certain points in the process.

Do you have any advice for potential customers?

I would advise them to request a larger team in the backend if you know you’re going to potentially need more testing.

BACKGROUND

Please describe your company and position.

I am the President of BeautySnap 360 LLC

Describe what your company does in a single sentence.

We are a SaaS company that provides an online lead-gen tool to Cosmetic Surgeons globally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Alset to accomplish?

• Create a lead generation tool for plastic surgeons
• Add the ability to interact with other software
• Be able to charge through a subscription program

SOLUTION

How did you find Alset?

Clutch Site

Why did you select Alset over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from Alset were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designed the following aspects of the lead-gen tool:

1. Easily embeddable tool to be added to any cosmetic surgery website that immediately engages visitors to complete a Personal Assessment including their areas of concern.
2. Database that is unique to each client that contains all of the Personal Assessments completed on their site.
3. Admin database that allows the owners of BeautySnap 360 to manage each client's account individually.
4. Integration with Stripe for each client to enter and change their billing details.
5. Intergration with Zapier for each client to send the Personal Assessment details to their CRM or a Google Sheet.
6. Integrated conversion tracking functionality through Google Analytics and Google Tag Manager to efficiently track conversions back to paid search.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. month 1 - Avatar design - male and female 
2. month 2 - Interactive 'areas of concern' funnel 
3. month 3 - Contact Us details with optional photo upload - 
4. month 4 - Admin database design
5. month 5 - Stripe integration
6. month 6 - Live test
7. month 7 - conversion tracking testing and completion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Alset team was ahead of schedule most of the way and then the final details and dialing in the admin database functionality and conversion tracking brought us right in-line with the completion date and budget. No surprises!! 

What was your primary form of communication with Alset?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This was the first time that my team has built a SaaS tool and once we started the project, Alset really thought of things that we hadn't and helped guide us through the process. This was EXTREMELY helpful, saved time, and gave us confidence that they had the experience we needed to complete this project and allow it to be quickly deployed to new clients. 

Are there any areas for improvement or something Alset could have done differently?

They were professional and experts through the entire project. There really weren't any areas that we felt were lacking. 

BACKGROUND

Please describe your company and position.

I am the Director of Dynomic

Describe what your company does in a single sentence.

Custom Made medical and dental implants

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Alset to accomplish?

• Digital Connection
• Simplicity

SOLUTION

How did you find Alset?

Referral

Why did you select Alset over others?

• Referred to me
• Company values aligned

How many teammates from Alset were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Platform to connect different medical users within them and with us

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Testing the app

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team delivered everything on time and responded to our needs

What was your primary form of communication with Alset?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Simple way to understand our needs

Are there any areas for improvement or something Alset could have done differently?

Everything was fine

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

We are a social media, entertainment, and gaming company offering a solution dedicated to sports fans, sportsbook, and casino players.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Alset to accomplish?

• App development
• Integration of features (API / Webhooks)

SOLUTION

How did you find Alset?

Referral

Why did you select Alset over others?

• Good value for cost
• Referred to me
• Company values aligned
• Business Understanding

How many teammates from Alset were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Data base management
• Social Media feed.
• Chat
• User database
• User Connectivity
• Stats management
• APIs implementation 
• Design development 
• UX/UI 
• App testing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliveries are always on time. Execution always matches timeframe expectations. App quality, UX/UI better than expected.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time, and weekly deliveries that always exceed expectations.

What was your primary form of communication with Alset?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Business understanding and logic, Tristan (CEO) has business knowledge and business logic that helps a lot when discussing needs and goals.

Are there any areas for improvement or something Alset could have done differently?

They were straightforward with everything and delivered work as established in our agreement.