Aktiv Software Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

I am the president of JDC Systems Innovations, Inc. An energetic company of dedicated professionals working together to empower businesses to thrive. We will help our clients improve as an organization, get better results and achieve more. We are constantly seeking, acquiring and utilizing products, services and methodologies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aktiv Software Pvt. Ltd.?

We hired Aktiv Software to install and customize a helpdesk system.

What were your goals for this project?

We needed a helpdesk system to better support our customers. The software we chose required some customization that allowed us to better manage and report back to our customers.

SOLUTION

How did you select this vendor?

We went through the process of searching for a partner that can understand our requirements and had enough resources to complete the project. We interviewed most vendors by phone but we were also able to interview Aktiv Software in person.

Describe the project and the services they provided in detail.

Aktiv Software installed, configured and customized the helpdesk software we chose as our platform.

What was the team composition?

The Aktiv Software team comprised of a project coordinator and functional and technical experts.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Prior to the Helpdesk system, we dealt with all of our customers via emails and phone calls. Both client and ourselves were always wondering why certain tasks always fell behind schedule. We knew we were always very busy but couldn’t demonstrate why without a lot of effort which then would take away from the work needing to get done. We saw the immediate impact of having the Helpdesk system implemented and modified to our needs. We now live in the system and nothing is done without a ticket being created and all communications are through the system.

Our customers are now in more control of what needs to get done at a given moment. Especially when priorities shift constantly.

How was project management arranged and how effective was it?

Project management was accomplished via reports, emails and messaging meetings several times a week. We saw progress on the project through demos and were able to collaborate in adjustments required.

What did you find most impressive about this company?

We’ve had the opportunity to communicate with all different levels of staff through executive management. We felt very comfortable communicating and understanding our thoughts clearly. Additionally, we immediately noticed that the team have very sharp group of members. They were able to understand not just the technical aspects of our requirements but the business as well.

Are there any areas for improvement?

There are always areas of improvement in any organization. Aktiv Software did not present any challenges that are not inherent in our business. A suggestion would be to always follow up on inquires made to the client and have not been answered.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of R for Rabbit Baby Products. We’re an Indian baby-care brand that started in late 2014.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aktiv Software Pvt. Ltd.?

The main challenge was inventory management. We sell both online and offline, via distributors and retail channels like Amazon, Flipkart, and Snapdeal. We also have brand customers, and we wanted to manage our inventory separately for all those business segments as well as have virtual warehouses.

SOLUTION

What was the scope of their involvement?
We have virtual warehouses for Amazon. In India, there is the Amazon Vendor Flex model, which doesn’t exist anywhere else in the world. It’s a virtual warehouse that we give to Amazon in our warehouse, and the inventories are managed separately through the Amazon system, like in their warehouses.

Aktiv Software helped us create multiple virtual warehouses with inventory management in Odoo. They helped us customize and implement the platform per our needs. They came up with multiple ideas. They’re very good with Odoo, and they made suggestions for creating different warehouses for us.

What is the team composition?

There are two frontend people involved. I don’t know how many there are for the backend.

How did you come to work with Aktiv Software Pvt. Ltd.?

I knew the founder of the company through a friend. I had a meeting with them, and they were clear with the fundamentals. We presented our challenge to them, and they came up with a solution. They knew what they were talking about. Anytime a company doesn’t know something, they just say yes to everything.

What is the status of this engagement?

We started working with Aktiv Software in April or May 2019. The collaboration is still active, on and off. We contact them when we want new customizations or support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were implementing the Amazon Vendor Flex model in our warehouse, and we had a lot of challenges. We weren’t able to manage the inventory, and we needed to have a system up and running within 20–25 days. Aktiv Software helped with Odoo customizations and delivered the solution within our deadline.

I’m happy with what they’ve done. There are some technical limitations with the platform, but I can’t blame them for that. The system itself has issues in terms of the data being taken out of it.

How did Aktiv Software Pvt. Ltd. perform from a project management standpoint?

I’d rate them 8.5/10 in this respect.

What did you find most impressive about them?

Aktiv Software is good at the fundamentals.

Are there any areas they could improve?

We worked with Aktiv Software hand-in-hand for 25 days — for the implementation and support — and I didn’t find many issues. After I’ve worked with them longer, for other modules, I’ll be able to answer the question.

Do you have any advice for future clients of theirs?

Aktiv Software is knowledgeable, and they deliver on time. If something isn’t clear, they will ask us five times about it. What’s put on paper and in the customer’s expectations is 95% delivered in Aktiv Software’s solution. They know what they’re doing. It’s the client’s responsibility to negotiate things with them on the commercial end, but, when it comes to the technical part, I’d be confident to recommend them to a friend.

BACKGROUND

Please describe your company and your position there.

I’m Naresh Kella, Director at Dhanraj Sugar Pvt. Ltd. Dhanraj Sugar Pvt. Ltd mainly deals in the Sugar Trading business. We manufacture a wide range of products that include Refined Sugar, Crystal Sugar, Icing Sugar, Kathli Sugar, Pharma Sugar, Pulverized Sugar, Demerara Sugar, Sugar Cubes, Natural Brown Sugar, Mineral Brown Sugar, Fondant Icing Sugar, Jaggery Powder, Sugar Sachets, Mishri and many other.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aktiv Software Pvt. Ltd.?

With our legacy system, the Administrator was unable to view all the Accounting transactions based on specific factors of trade. Also, we needed more visibility in profitability reports, Product based sales, Month-wise growth, etc. We have many clients who have multiple branch offices, so we wish to keep centralized records of all clients and their transactions.

What were your goals for this project?

A centralized cloud-based system that was person independent and scalable.

SOLUTION

How did you select this vendor?

We were recommended Aktiv Software by one of our vendors. Further we held a few meetings and decided to proceed with them.

Describe the project in detail.

Aktiv Software proposed the plan of developing, delivering & Implementing Accounting and CRM Modules for our company. They suggested Odoo (formally known as Open ERP).

Odoo is an open-source ERP that can easily automate all business processes. Being an open-source platform, it is cost-effective and, at the same time, scalable too.

So, the certified team at Aktiv Software successfully designed and delivered the following modules of Odoo:

- Accounting: For every transaction, the purchase and sales account would be associated, and accordingly, the transaction voucher would be generated.

- Fleet Management: Real-Time Fleet Tracking, Vehicle Management, Service/Vehicle Reminders, and Reports & Analytics were facilitated under the development scope.

- Sales: Under the Sales module, Admin can create and manage the client master database. Under these, information fields can be like name, address, city, state, contact details, bank account details, standard payment method (cash or credit), etc.

- Purchase: We mainly had two significant kinds of suppliers, and so they provided a different solution for each of them, as mentioned below. o Sugar traders: Admin/users can create and manage information for all suppliers. Information fields for Sugar traders would be like name, address, city, state, contact details, bank account details, type of trader (mill or trader), bank account details, standard payment method (cash or credit), etc. o Transport companies: Information fields for transport companies would be like name, address, city, state, truck number, truck capacity, driver's name and contact details, bank account details, standard payment method (cash or credit), etc.

- Reports: Based on the logs generated for each transaction or event, they helped us in generating a different kind of stories: o Purchase reports based on supplier, logistics, other overheads. o Accounting Reports o Sales/Customer reports o Profitability: based on client, truck, time, etc.

What was the team composition?

The project team had about five people and would work according to their skills in a particular module. We were assigned a Project manager who guided us throughout the project and was our permanent point of contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

While it's only a few months after deployment and the custom modules and solution are already helping us with a reduction in errors by more than 60%. Our team is now engaged in value monetizing strategies rather than focusing on manual operations.

How effective was the workflow between your team and theirs?

Compared to other partners we have worked with previously, the project management at Aktiv Software was very smooth as the team always complied with the deadline. We also had a smooth communication process where we used Skype, Zoom, and GitHub for any kind of give and take of information.

What did you find most impressive about this company?

As clients, we have experienced transparency with every team member we have worked with. There is always one middle man who always helps us in understanding technical things. We also were in direct communication with developers (sometimes) as well as a Project manager, which was very helpful, and we felt a sense of reliability.

Are there any areas for improvement?

I would suggest we document and agree on a scope/change before moving ahead with the development.

BACKGROUND

Please describe your company and position.

I am the Head of Odoo Business Unit of a software company 

Describe what your company does in a single sentence.

Software development and integration

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aktiv Software Pvt. Ltd. to accomplish?

• Odoo development services

SOLUTION

How did you find Aktiv Software Pvt. Ltd.?

Networking event

Why did you select Aktiv Software Pvt. Ltd. over others?

• Pricing fit our budget
• Good value for cost
• Methodology / Approach

How many teammates from Aktiv Software Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Aktiv customized different Odoo modules to fit the very specific requirements of a customer.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful deployment of customized modules

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Efficient project management. Good responsiveness.

What was your primary form of communication with Aktiv Software Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Able to propose pragmatic solutions to meet needs

Client-oriented

Flexible

Are there any areas for improvement or something Aktiv Software Pvt. Ltd. could have done differently?

We have globally been very satisfied by Aktov's services.

BACKGROUND

Please describe your company and position.

I am an executive at Crafthouse Oy

Describe what your company does in a single sentence.

A company specialized in software development, POS Systems and Odoo. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aktiv Software Pvt. Ltd. to accomplish?

• To help with a bigger Odoo development project with tight schedule

SOLUTION

How did you find Aktiv Software Pvt. Ltd.?

Odoo App Store

Why did you select Aktiv Software Pvt. Ltd. over others?

• Good value for cost
• Great customer service

Describe the scope of work in detail. Please include a summary of key deliverables.

A lot of customizations in Odoo, especially in the eCommerce side. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Good communication and delivery dates. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management is one of the reasons why we will still stay as customers. It was good. We appreciated open and honest communication. 

What was your primary form of communication with Aktiv Software Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It feels that they value us as their customers. 

Are there any areas for improvement or something Aktiv Software Pvt. Ltd. could have done differently?

Not that I know.

BACKGROUND

Please describe your company and position.

 I am the ERP Business Unit Director of an it services company 

Describe what your company does in a single sentence.

A company specializing in digital transformation, offering IT services, cloud solutions, infrastructure, and digitalization support to businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aktiv Software Pvt. Ltd. to accomplish?

• OCI is a French company specializing in digital transformation, offering IT services, cloud solutions, infrastructure, and digitalization support to businesses
• Support us in upgrade and update projects.
• Have access to Odoo expertise.

SOLUTION

How did you find Aktiv Software Pvt. Ltd.?

Odoo Expérience

Why did you select Aktiv Software Pvt. Ltd. over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Aktiv Software Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Upgrade code from version N-4 to N
Migrate custom developments
Migrate views and no-code elements
Deliver developments via Git

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to deliver to the client on time, and deadlines were met.

What was your primary form of communication with Aktiv Software Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

This company is always positive and responsive, especially its sales team and leadership. They went beyond a purely commercial relationship.

Are there any areas for improvement or something Aktiv Software Pvt. Ltd. could have done differently?

Challenge our requests so that we, in turn, challenge our clients to ensure the proposed requirements are coherent.

BACKGROUND

Please describe your company and position.

I am the Project Manager of IPGrup

Describe what your company does in a single sentence.

Odoo software implementation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aktiv Software Pvt. Ltd. to accomplish?

• Development of new features
• Project Migrations

SOLUTION

How did you find Aktiv Software Pvt. Ltd.?

Online Search

Why did you select Aktiv Software Pvt. Ltd. over others?

• Great culture fit
• Communication

How many teammates from Aktiv Software Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AKTIV was hired to develop new features in serveral Odoo systems. They also have taken part in migration projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Client satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always respond on time, are nice and polite and add great value to their work.

What was your primary form of communication with Aktiv Software Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

Speed, personal realtions and high quality.

Are there any areas for improvement or something Aktiv Software Pvt. Ltd. could have done differently?

NO

BACKGROUND

Please describe your company and your position there.

I'm one of the owners of Incubator Warehouse

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aktiv Software Pvt. Ltd., and what were your goals?

We needed 1 development company to support our Odoo ERP software and our Magento website. Aktiv did just what we asked, and they did it very well.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed 1 development company to support our Odoo ERP software and our Magento website. Aktiv did just that and they did it very well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Support and Maintenance

How many people from the vendor's team worked with you, and what were their positions?

Project Leads from Odoo & Magento Teams

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

N/A

Describe their project management style, including communication tools and timeliness.

Very professional

What did you find most impressive or unique about this company?

Ability to support both Magento and Odoo

Are there any areas for improvement or something they could have done differently?

Online visibility for tickets. On the other hand that is a very in-personable way to do things so I like the skype/email communication. It was very easy to get ahold of them when I needed them.

BACKGROUND

Please describe your company and your position there.

I am a project manager at Proverb2 which has provided e-commerce project management services since 2009

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aktiv Software Pvt. Ltd., and what were your goals?

Magento web development and consultancy.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had face to face meeting prior to engagement.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Magento customisation, data migration, system administration.

How many people from the vendor's team worked with you, and what were their positions?

Account manager and senior developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Migrated from Magento 1 to Magento 2.

Describe their project management style, including communication tools and timeliness.

We specified jobs via JIRA.

What did you find most impressive or unique about this company?

They were always quick to respond and deliver.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of an international trading food company in the US and Canada

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aktiv Software Pvt. Ltd., and what were your goals?

We had deployed the Odoo system, but we had to customize the module to fit our needs, and the previous company we were working with were not supportive

SOLUTION

How did you select Aktiv Software Pvt. Ltd., and what were the deciding factors?

We found them searching online and they were very open and flexible since the beginning

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had to customize Odoo purchasing, sales module

How many people from the Aktiv Software Pvt. Ltd. team worked with you, and what were their positions?

two people from the team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We customized our module to our needs with no significant issues and efficient day-to-day communication.

Describe their project management style, including communication tools and timeliness.

The team was great, able to communicate effectively and timely. I always have the feeling that someone has my back, which is critical in this kind of project.

What did you find most impressive or unique about this company?

They are fast, efficient, flexible in the workflow.

Are there any areas for improvement or something they could have done differently?

While the quality of work was excellent, there were some minor details that took time to fix