Advanced Networks

BACKGROUND

Please describe your company and your position there.

I’m the owner of a law firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Advanced Networks?

Advanced Networks handles ALL of our IT and computer issues, including setting up all new employees on our system, managing our remote server, and troubleshooting all computer and IT issues, among many other tasks.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched all over and, after many rounds of eliminating and interviewing, we chose Advanced Networks as the best one.

Describe the project in detail and walk through their service package.

They made sure that our IT infrastructure was set up, they continue to monitor our entire technological set up, remote cloud server, and onboard all of our new employees onto the system, and they also help with any troubleshooting tickets that we have, which can be multiple per day at times.

How many resources from the vendor's team worked with you, and what were their positions?

There have been multiple different representatives from the company that help us on a daily basis. The entire team is very helpful and always available for us whenever we need.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very happy with the remote server, especially because the majority of our employees work remotely and we need to monitor them. We are also very happy with the troubleshooting that they provide and they always come up with the right solution. We are also very happy with their responsiveness on our new employees set ups, especially because we are hiring new employees almost every day.

How effective was the workflow between your team and theirs?

Very effective. Every time we need some thing fixed or have an issue with one of our computers or programs, they are very responsive and immediately fix the problem.

What did you find most impressive or unique about this company?

Their ability to fix every issue and their responsiveness in a timely and efficient manner were impressive.

Are there any areas for improvement or something they could have done differently?

Not really, everything is running perfectly as of now.

BACKGROUND

Please describe your company and your position there.

We are a property management real estate company. I am the President.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Advanced Networks?

For Managed IT Services, Cloud terminal services.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed a handful of firms. We took to their account their experience with our sector, and the ability to do everything under one umbrella.

Describe the project in detail and walk through their service package.

We have ongoing maintenance for our infrastructure. We also use their cloud services to host our applications.

How many resources from the vendor's team worked with you, and what were their positions?

We have worked with in between 4 and 5 of their techs. They are all wonderful.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have had great success. Zero long term issues, high security and fast response time.

How effective was the workflow between your team and theirs?

Has been a great workflow. They have been a great partner.

What did you find most impressive or unique about this company?

They are very proactive. They stay on top of the newest technology and security. Also cost saving, with truly fixed cost all you can eat service.

Are there any areas for improvement or something they could have done differently?

None we can think of for now.