Advanced Networks

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of ASN Home Solutions

Describe what your company does in a single sentence.

ASN Home Solutions provides high-quality home improvement and residential services with a focus on craftsmanship and customer satisfaction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Advanced Networks to accomplish?

• We hired ADV-Networks to provide managed IT support services, specifically to enhance our network stability, improve security, and ensure reliable technology infrastructure across our operations.

SOLUTION

How did you find Advanced Networks?

Online Search

Why did you select Advanced Networks over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Advanced Networks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ADV-Networks delivered comprehensive managed IT support, including network setup and optimization, ongoing monitoring, security updates, and technical troubleshooting. They also provided proactive system maintenance and ensured our technology environment remained secure and efficient to support day-to-day business functions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with ADV-Networks, we experienced faster issue resolution, reduced downtime, and improved network performance. Our internal teams can now work with confidence knowing that our systems are monitored and supported consistently, leading to increased productivity and fewer technology disruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was organized and professional. ADV-Networks communicated regularly, provided clear updates, and completed all tasks on schedule. Their responsiveness and structured approach ensured smooth collaboration.

What was your primary form of communication with Advanced Networks?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect was ADV-Networks’ commitment to proactive support and reliability — they anticipated issues before they became problems and consistently provided solutions that strengthened our IT environment.

Are there any areas for improvement or something Advanced Networks could have done differently?

Overall, the experience was very positive. If anything, we would have appreciated an even more detailed onboarding guide at the start to better understand all service features, but this did not impact our overall satisfaction.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a law firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Advanced Networks?

Advanced Networks handles ALL of our IT and computer issues, including setting up all new employees on our system, managing our remote server, and troubleshooting all computer and IT issues, among many other tasks.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched all over and, after many rounds of eliminating and interviewing, we chose Advanced Networks as the best one.

Describe the project in detail and walk through their service package.

They made sure that our IT infrastructure was set up, they continue to monitor our entire technological set up, remote cloud server, and onboard all of our new employees onto the system, and they also help with any troubleshooting tickets that we have, which can be multiple per day at times.

How many resources from the vendor's team worked with you, and what were their positions?

There have been multiple different representatives from the company that help us on a daily basis. The entire team is very helpful and always available for us whenever we need.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very happy with the remote server, especially because the majority of our employees work remotely and we need to monitor them. We are also very happy with the troubleshooting that they provide and they always come up with the right solution. We are also very happy with their responsiveness on our new employees set ups, especially because we are hiring new employees almost every day.

How effective was the workflow between your team and theirs?

Very effective. Every time we need some thing fixed or have an issue with one of our computers or programs, they are very responsive and immediately fix the problem.

What did you find most impressive or unique about this company?

Their ability to fix every issue and their responsiveness in a timely and efficient manner were impressive.

Are there any areas for improvement or something they could have done differently?

Not really, everything is running perfectly as of now.

BACKGROUND

Please describe your company and your position there.

We are a property management real estate company. I am the President.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Advanced Networks?

For Managed IT Services, Cloud terminal services.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed a handful of firms. We took to their account their experience with our sector, and the ability to do everything under one umbrella.

Describe the project in detail and walk through their service package.

We have ongoing maintenance for our infrastructure. We also use their cloud services to host our applications.

How many resources from the vendor's team worked with you, and what were their positions?

We have worked with in between 4 and 5 of their techs. They are all wonderful.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have had great success. Zero long term issues, high security and fast response time.

How effective was the workflow between your team and theirs?

Has been a great workflow. They have been a great partner.

What did you find most impressive or unique about this company?

They are very proactive. They stay on top of the newest technology and security. Also cost saving, with truly fixed cost all you can eat service.

Are there any areas for improvement or something they could have done differently?

None we can think of for now.